Very good customer service. Nothing to much trouble. Very fast in responding to questions. Very satisfied. Will order from them again
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I wouldn't recommend buying from Hike Summit. About a month after placing my order, I noticed a £24.99 charge on my bank account for a VIP membership that I don't remember signing up for. There w... Näytä lisää
Answered my question very quickly about sizing as it didn't say but assured me it was adjustable to fit xl size head ! and a very polite request to rate my experience with them. Many thanks .
It was a bit offputting, that i may or may not qualify for the free 40l rucksack. Due to stock availability. This was a key reason i went for the sale. Otherwise they were very friendly and quite effi... Näytä lisää
3,7
Keskitasoinen
119 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 93 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Asking a general question
Having asked a general question to the support team, I was answered and reassured soon after sent the email. I’m new to Hike Summit and this is a really good start👍
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Customer service was good
Customer service was so good. Because the one I ordered was hiking kit and it too small for me. The offered to change it to my size and didn’t ask to return the one i recieved
19. kesäkuuta 2026
Oma-aloitteinen arvostelu
Really quick and efficient service
Really quick and efficient service. Thank you
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Great customer service
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Poți scrie:
Poți scrie:
⭐⭐⭐⭐⭐ 5 Stars
Excellent customer service! The team was very helpful, professional, and responded quickly to my questions. They made the process easy and provided great support. I am very satisfied with their service and would highly recommend them. Thank you for your help! 😊
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Good communication
We received the correct size but it was very small so we requested an exchange and the Hike Summit team were very helpful and resolved our issue efficiently and quickly.
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Chinese rip off merchants
I made 2 orders from this company, to get some hiking boots and waterproofs for my wife and myself. These were supposed to be here in time for our holiday, 8 weeks later.
There are no warnings that they are coming, (literally) on the slow boat from China! Here we are 6 weeks after purchase and payment, to find out that the second order hasn't even been fulfilled yet!
They are refusing to issue a refund until we receive the goods and send them back at our expense. AVOID THIS COMPANY AT ALL COSTS. Stick to verified UK stockists. NEVER AGAIN!!
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
Recurring charges: this may be due to your membership of our VIP Club, which offers you a 50% discount on all items in the shop and much more. If you wish to cancel your membership, or if the payment was taken in error and you have not made any purchases, please contact us for assistance and to find out about refund options.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
By asking simple question and with…
By asking simple question and with almost immediate response can start thinking what to purchase.
17. kesäkuuta 2026
Oma-aloitteinen arvostelu
Great service
A great, good value product and service. Would use again!
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Be aware!!!
I took down the first review as was threatened with legal action.
Received half an order (usb thermals) and when I wanted to return it was offered xyz to keep it. They were fit for the bin so that’s where it went!
I opened a dispute with my bank, Revolut which was successful within 12 hours. I blocked and further payments from CRM holdings which is ‘hike summit’ amongst other things.
Today money had been attempted to be removed from my account, unsuccessfully as it’s blocked. Just be VERY careful with this company.
When you place an order you are AUTOMATICALLY signed up for ‘VIP membership🫣) £24.99 per month!
I wonder how many ppl actually know this. ….
I’ve emailed them asking why they have attempted to take funds from my account and expect the ‘ please remove your review or legal action’.
This I welcome!
14. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
Recurring charges: this may be due to your membership of our VIP Club, which offers you a 50% discount on all items in the shop and much more. If you wish to cancel your membership, or if the payment was taken in error and you have not made any purchases, please contact us for assistance and to find out about refund options.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Bought 3 premium pricy sleeping bags on…
Bought 3 premium pricy sleeping bags on the website and receive 3 bad quality ones, cheap, bad chemical smell, from China, a month later, very different from my order. Other design, very thin (actually deadly- they promote that it is for -15C and I may even not use in during summer in the Uk !). They refuse to pay back, they refuse to pay the return fee regardless of what they claim on their website. Instead proposed to pay back only 30% to make me « save the return fee ».A fraudulent system as many in China. Run away !
13. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Do not use this company
Do not use this company. They sign you up for a VIP club subscription at checkout without you knowing. Only found out a month later when a payment went out of my account. They then refuse to refund the money despite me not signing up to any subscription. The company is a scam and I will not be using them again.
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Very fast response to my query
Very fast response to my query
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Great communication
When i’ve sent a query, they got back to me extremely quickly!
9. kesäkuuta 2026
Oma-aloitteinen arvostelu
Quick response to query
9. kesäkuuta 2026
Oma-aloitteinen arvostelu
Great customer service
Great customer service. Responded quickly and situation resolved immediately
5. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vey quick to respond to a tracking…
Vey quick to respond to a tracking enquiry - thank you.
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Very helpful and would use again
Very helpful and would use again
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Great communication.
1 item has been delivered still waiting for the other item,Communication has been great and packaging has been good.Thanks 👍
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
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