My first appointment was cancelled 10 minutes after the start time, which did not leave a good impression. However the second appointment, with a different physio went very well. She was very thorough... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I found initial access complicated, although I have used the system before. I mailed to ask how, but no reply. I ended up phoning my healthcare company - much better to speak with someone. The practi... Näytä lisää
Yritys on vastannut
Overall, I’ve had a really positive experience with HBSUK. The whole process has been straightforward and well organised, and I’ve been impressed with how quickly things have been arranged. The serv... Näytä lisää
Yritys on vastannut
Such an amazing experience. The physio I spoke to was very knowledgeable and after a few minutes chatting to she, she was able to understand what my problem was and recommended exercises to remedy... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
HBSUK helps people get the care they need, quickly. We work with the NHS and independent healthcare providers to improve access to care, reduce waiting times and create additional clinical capacity. Our HBS Platform gives patients convenient access to specialist outpatient care. Every case is reviewed by a qualified clinical specialist, typically within 72 hours, helping patients access the right care, sooner, without unnecessary hospital visits. This improves convenience, reduces travel and supports more sustainable healthcare. Alongside our digital services, we provide comprehensive insourcing solutions that help NHS organisations increase capacity, deliver more appointments and reduce waiting lists. By combining digital and on-site services, we support patients throughout their care pathway. Patient safety and quality are at the heart of everything we do. Regulated by the Care Quality Commission (CQC) and supported by an experienced Medical Advisory Board, we deliver safe, effective care backed by strong clinical governance. By combining personalised patient information with a structured clinical assessment process, the HBS Platform supports consistent clinical decision-making and helps improve patient outcomes. More connection. More care.
We're making healthcare better
Yrityksen kirjoittama
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Yhteystiedot
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Yhdistynyt kuningaskunta
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,1
Hyvä
7 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä HBSUK
We appreciate your feedback and are glad to hear that you found our service to be quick, easy, professional, and supportive. Thank you for sharing your positive experience.
Overall good experience
Consultant great and platform relatively easy to use/access but still waiting to hear back on follow on appointment
14. elokuuta 2026
Vastaus yritykseltä HBSUK
We appreciate your positive feedback about our clinician and platform. We understand you're awaiting a follow-up appointment. We are actively looking into this to ensure you hear back soon.
Easy experience
Made it very easy to both book an appointment and then very professional service, All done within the space of a few hours from booking to meeting
17. elokuuta 2026
Vastaus yritykseltä HBSUK
We're pleased to hear that you found the booking process easy and that you received professional service so quickly. Thank you for your positive feedback!
Quick response to a problem that is…
Quick response to a problem that is worth trying
10. elokuuta 2026
Vastaus yritykseltä HBSUK
Great to hear our prompt response was helpful. We appreciate your positive feedback!
Vastaus yritykseltä HBSUK
We're glad to hear you found our booking process efficient and our service excellent. Thank you for you feedback!
Vastaus yritykseltä HBSUK
We appreciate your feedback and are glad to hear that our responses were very good. Thank you for taking the time to share your positive experience with us.
Overall great experience
Easy to use system, booking was easy, communication was clear, correction information given, knowledgeable staff.
26. elokuuta 2026
Vastaus yritykseltä HBSUK
We appreciate your feedback! We're glad you found our system easy to use, the booking process simple, and our communication clear. It's great to hear our staff was knowledgeable.
It didn't help me much
30. heinäkuuta 2026
Vastaus yritykseltä HBSUK
Thanks for sharing your feedback which we will pass onto the relevant team. If there is anything we can help you with, please contact us on 0115 857 3842.
Disappointing process and outcome
Wasn’t entirely happy with the assessment stage via video call and the outcome from that part of the process. (Treatment and diagnosis outcome)
Platform could be made much simpler to use and log in to.
14. elokuuta 2026
Vastaus yritykseltä HBSUK
We appreciate you sharing your feedback regarding the video assessment and platform. If there is anything we can help you with, please contact us on 0115 857 3842.
Vastaus yritykseltä HBSUK
We appreciate your feedback! It's great to hear that you experienced quick service and a speedy referral.
The session was very good and the…
The session was very good and the exercises useful and helpful. The only shortcoming was athe lack of actual supervision and support but this would not have been practical
15. heinäkuuta 2026
Vastaus yritykseltä HBSUK
We're glad you found the session and exercises helpful. We understand your desire for more direct oversight and appreciate your candid feedback regarding practical limitations. We are always looking for ways to improve our support.
Vastaus yritykseltä HBSUK
We are glad to hear that everything was straightforward for you. We appreciate your positive feedback and thank you for taking the time to share your experience.
A minor delay but sorted now
I have been waiting weeks for my exercises and still haven't received them.
Update: I have now been contacted and have seen a physio.
Thank you
24. elokuuta 2026
Vastaus yritykseltä HBSUK
We are sorry to hear about the delay in receiving your exercises. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. I have asked a member of our team to contact you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
**HBS Medical partnered with AXA
**HBS Medical partnered with AXA — avoid if you actually need medical care.**
This platform feels almost deliberately designed to be unusable. The biggest problem is simply trying to access anything or book an appointment. If customers can’t navigate the system or reach a doctor, there’s not much point in having the service in the first place.
It feels like the perfect business model: collect insurance premiums, then build a website and app experience so frustrating that customers can never actually reach a real doctor. And apparently, if one app isn’t confusing enough, you can always add a few more.
For a healthcare service, accessibility should be the bare minimum. Unfortunately, my experience with HBS Medical has been the complete opposite.
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HBSUK
We appreciate you taking the time to share your detailed feedback regarding your experience with our platform and services. We're sorry you don't feel using our service helped you. We are actively reviewing our digital interfaces and appointment booking processes to ensure they are intuitive and efficient for all users. Our goal is always to provide seamless access to medical care. If we can help with any further issues, please email at support@hbsuk.co.uk.
I had a great experience using HBSUK…
I had a great experience using HBSUK with my physio Stephen O'Mahoney. He was very professional and great at his job. He took the time to fully explain everything, created a programme to help strengthen my weak ankle & work with me to reach my goal of strengthening it to get me back into running. I'm now running comfortably and pain free - I can't thank you enough Stephen! Thanks for everything, Kirsty.
21. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HBSUK
We are pleased to hear about your excellent experience with our services. It's great to know that our team's dedication to explaining everything thoroughly and creating a tailored program helped you. Thank you for sharing your positive feedback!
Great staff and very friendly
Great staff and very friendly. Have had a bad experience with one of their consultants but everyone else was very nice, friendly, helpful, good listeners and always there to give best advice. The advisors are also very friendly, professional and fast to help with any issues. I have been contacting them a lot this year. Totally recommend.
12. kesäkuuta 2026
Vastaus yritykseltä HBSUK
We appreciate your positive feedback! We are pleased to hear that our team has been friendly, helpful, and provided excellent advice, especially during a busy year for you. We will look into the points you raised. Thank you for your review.
Vastaus yritykseltä HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience with our staff.
Vastaus yritykseltä HBSUK
We appreciate your feedback and are pleased to hear that you found our service amazing, professional, and easy to use.
Great system that works well.
20. elokuuta 2026
Vastaus yritykseltä HBSUK
Thank you for your positive feedback! We're delighted to hear that our platform works well for you and that you had a great experience.
Good on-line interview
The on-line interview and recommendations were good. The"Lucy" bit was duplicated. the schedule was very prompt.
14. elokuuta 2026
Vastaus yritykseltä HBSUK
Thank you for your feedback, we're glad to hear you had a good experience. We are currently rebranding and therefore aim to remove the confusion around our brand.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.