HBSUK Arvostelua 

Great service and brilliant physio assigned to me who has been great at diagnosing my issue.

Prompt in joining the appointment and the clinician made good use of the video to assess the issues.

Instructions and booking process were clear

- call started late
- was not video, which is fine but had made time consuming arrangements for it to be a video
- was nothing more than a standard check list that could have been (and indeed largely had already been) completed on line
- total waste of my time

The physiotherapist I spoke to was very helpful and informative.

My first appointment was cancelled 10 minutes after the start time, which did not leave a good impression. However the second appointment, with a different physio went very well. She was very thorough but decided I needed a face to face appointment, which was a good outcome for me.

A very good appointment

Great service highly recommended

Very easy to arrange and a very comprehensive video call and diagnosis.

Easy to use and issue dealt with promptly.

All the staff were friendly and put me at ease

Simple and straightforward to deal with.

Easy to use and great insights and recommendations

I found initial access complicated, although I have used the system before. I mailed to ask how, but no reply. I ended up phoning my healthcare company - much better to speak with someone. The practitioner was very good, thorough and helpful.

Easy booking process

I have tried to make contact with someone because I’ve got nowhere with this system, then someone called me and promptly hung up as soon as I started speaking. They followed it up with a text asking me to contact, which I did, and after waiting sometime someone answered and hung up again. I’m trying to make an appointment with a Physiotherapist after my telephone conversation with an AXA Physiotherapist who gave me an authorisation code to go ahead. But so far, I haven’t received an email as he told me I would do, with a list of AXA approved Physiotherapist. So the waiting goes on. Sadly.

Easy to get in touch and schedule. Very helpful and understanding staff and quick response

I had technical issues with my account which meant I didnt have the vid call registered when logging in or following the email link. Email said 48 hours to reply so called and was cut off twice after being on hold for well over 20mins both times. Finally got through to a very helpful lady who sorted the issue which meant I could then access my forms and the vid call app with about 30 mins to spare. Cant fault the Physio part, Joy was a Joy!

Everything was explained clearly to me

ridiculously complicated and time consuming when you need urgent treatment. hard to access the video conference when you have an appointment or it did not provide me a link for one (thankfully my physio called me on the phone). Its tiresome having to fill in multiple questionnaires all asking the same questions. please just streamline the process and improve the UI. I don't really understand why AXA insists on using this service, it's pointless and just gets in the way of patients getting the face to face treatment they need.