My first appointment was cancelled 10 minutes after the start time, which did not leave a good impression. However the second appointment, with a different physio went very well. She was very thorough... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I found initial access complicated, although I have used the system before. I mailed to ask how, but no reply. I ended up phoning my healthcare company - much better to speak with someone. The practi... Näytä lisää
Overall, I’ve had a really positive experience with HBSUK. The whole process has been straightforward and well organised, and I’ve been impressed with how quickly things have been arranged. The serv... Näytä lisää
Yritys on vastannut
Such an amazing experience. The physio I spoke to was very knowledgeable and after a few minutes chatting to she, she was able to understand what my problem was and recommended exercises to remedy... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
HBSUK helps people get the care they need, quickly. We work with the NHS and independent healthcare providers to improve access to care, reduce waiting times and create additional clinical capacity. Our HBS Platform gives patients convenient access to specialist outpatient care. Every case is reviewed by a qualified clinical specialist, typically within 72 hours, helping patients access the right care, sooner, without unnecessary hospital visits. This improves convenience, reduces travel and supports more sustainable healthcare. Alongside our digital services, we provide comprehensive insourcing solutions that help NHS organisations increase capacity, deliver more appointments and reduce waiting lists. By combining digital and on-site services, we support patients throughout their care pathway. Patient safety and quality are at the heart of everything we do. Regulated by the Care Quality Commission (CQC) and supported by an experienced Medical Advisory Board, we deliver safe, effective care backed by strong clinical governance. By combining personalised patient information with a structured clinical assessment process, the HBS Platform supports consistent clinical decision-making and helps improve patient outcomes. More connection. More care.
We're making healthcare better
Yrityksen kirjoittama
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Yhteystiedot
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Yhdistynyt kuningaskunta
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,1
Hyvä
7 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great understanding customer service that made me feel cared for
Fast and efficient service great customer service and a safe environment which is rare.
26. elokuuta 2026
Vastaus yritykseltä HBSUK
We're pleased to hear that you experienced fast and efficient service, along with great customer service and a safe environment. Thank you for your positive feedback!
Simple and straight forward
Simple and straight forward. Had to make a call and was picked up immediately and helped with my query.
Perfect
25. elokuuta 2026
Vastaus yritykseltä HBSUK
Great to hear that you found our service simple and straightforward, and that your call was answered promptly. It's wonderful to know we could assist you immediately with your query.
Brilliant service from start to finish!
24. elokuuta 2026
Vastaus yritykseltä HBSUK
We appreciate your feedback and are glad to hear that you experienced such brilliant service from beginning to end.
My first appointment was a no show
My first appointment was a no show by the clinician. The clinician joined 15 minutes late on my re-booked appointment and only when I had phoned your help line first.
21. elokuuta 2026
Vastaus yritykseltä HBSUK
Thanks for sharing your feedback. We’re sorry to hear you had some issues when using the HBS platform. We aim to deliver the highest standards of care to all our patients. Please email us at support@hbsuk.co.uk to tell us about your experience, (including your full name and date of birth) and we will investigate this as a priority for you.
After having spoken with AXA, as above
After having spoken with AXA, my insurers….the appointment with HBSUK was made very quickly …in just over 2 hours. The call was on time, and the practitioner was helpful, friendly and professional in equal measures.
26. elokuuta 2026
Vastaus yritykseltä HBSUK
We're pleased to hear that your appointment was arranged quickly and that you found our clinician helpful, friendly, and professional. Thank you for your positive feedback!
Friendly guidance
Friendly guidance, but video call wasn't working. I was offered the opportunity to continue with a voice call only which I agreed to due to scheduling challenges.
18. elokuuta 2026
Vastaus yritykseltä HBSUK
We appreciate your feedback and are glad our team provided helpful guidance. We will investigate these technical issues. If there is anything else we can help you with, please contact us on 0115 857 3842.
Vastaus yritykseltä HBSUK
We appreciate your feedback and are glad you found our service very good and efficient. Thank you for sharing your positive experience!
I took me more than 1 month to open an…
I took me more than 1 month to open an account and to receive the credit card.
23. helmikuuta 2026
Vastaus yritykseltä HBSUK
We appreciate you sharing your experience. The HBS platform is a is a digital outpatient solution specializing in streamlining healthcare delivery by combining digital outpatient platforms with on-site insourcing services, helping NHS trusts and private providers manage patient flow and reduce waiting lists effectively. We do not offer credit cards, as we are not a banking institution.
Amazing experience very nice to me and…
Amazing experience very nice to me and supportive
26. elokuuta 2026
Vastaus yritykseltä HBSUK
We appreciate your wonderful feedback! We're glad to hear that you had an amazing experience and found our team to be supportive.
Vastaus yritykseltä HBSUK
We're glad to hear that our process and handling referrals was quick and easy for you. We appreciate your positive feedback!
Vastaus yritykseltä HBSUK
We appreciate your feedback and are glad you found our service helpful, prompt, and overall great! Thank you for sharing your positive experience.
Customers are not informed if the…
Customers are not informed if the appointment has been cancelled or rescheduled leaving them waiting with no information.
26. elokuuta 2026
Vastaus yritykseltä HBSUK
Thank you for your comments. We’re sorry you don’t feel your experience lived up to your expectations. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. Please tell us more about your experience so we can look into this. Please email us on support@hbsuk.co.uk
Very helpful and understanding,
Very helpful and understanding,
Explains everything clearly and provides positive instructions.
24. elokuuta 2026
Vastaus yritykseltä HBSUK
We appreciate your feedback! We're glad you found our team helpful and understanding, and that everything was explained clearly with positive instructions.
Quick and straight forward arranging of…
Quick and straight forward arranging of appointments. All staff had dealings with are polite and professional.
25. elokuuta 2026
Vastaus yritykseltä HBSUK
We're pleased to hear that arranging appointments was straightforward for you. It's great to know that our staff were polite and professional.
Vastaus yritykseltä HBSUK
We appreciate your feedback regarding the Virtual online connection. We are glad to know you had a positive experience.
Great service and quick booking process
Very easy and quick to book. Excellent service so far.
25. elokuuta 2026
Vastaus yritykseltä HBSUK
We're pleased to hear that booking was easy and quick for you, and that you've experienced excellent service so far. Thank you for your positive feedback!
Tracey was excellent and put my mind at…
Tracey was excellent and put my mind at rest and explained my situation
24. elokuuta 2026
Vastaus yritykseltä HBSUK
We appreciate your feedback! We're glad that our team member was able to put your mind at ease and clearly explain your situation.
Easy to use
Easy to use. Very clear what's happening next, appointments. Easy to sign in and go into appointments.
24. elokuuta 2026
Vastaus yritykseltä HBSUK
We're pleased to hear that you found the process easy to use and that the steps for your appointments were clear from start to finish.
Physiotherapist on-line was…
Physiotherapist on-line was knowledgeable, but did not convey more than my own knowledge.
However, follow-up thereafter was relatively poor in securing ongoing referral and treatment.
24. elokuuta 2026
Vastaus yritykseltä HBSUK
We appreciate your feedback regarding your online session and the follow-up process and will pass onto the relevant team. If there is anything we can help you with, please contact us on 0115 857 3842.
Easy to get an appointment and plan for…
Easy to get an appointment and plan for treatment
18. elokuuta 2026
Vastaus yritykseltä HBSUK
We appreciate your positive feedback! We are glad that scheduling your appointment and planning your treatment was an easy process for you.
Trustpilot-kokemus
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Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
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