My engineer Mat from MM appliance repairs was lovely. He was efficient and thoroughly professional even though he had been travelling long distances to complete all his calls - mine was his last at 6... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ken the engineer was great. Even gave me cleaning advice! But too much marketing from Go Assist and didn’t like them effectively trying to sell insurance when just wanted repair Also v expensive, m... Näytä lisää
Yritys on vastannut
Sam a member of the Customer Feedback Team at Go Assist is a great listener and communicator. He did everything he said he was going to do efficiently and provided an acceptable resolution. Perfe... Näytä lisää
Yritys on vastannut
Hi, i would like to congratulate George who i spoke to today. He was extremley helpful/ polite and very professional . He allowed me to ask questions with out interrupting and answered them clear and... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At Go Assist we provide a one-stop solution for homeowners and landlords, offering services regarding appliances, plumbing, electrical, boilers, locksmiths and pest control. Whether your domestic appliance is faulty, boiler has broken down, fuse box has tripped, or tap is leaking – you have come to the right place. We provide quality repairs for home breakdowns from a team of reliable, vetted engineers. We will always aim to get out to you the same day, boasting an impressive engineer response time and first-time fix rate.
Yhteystiedot
Yhdistynyt kuningaskunta
- go-assist.co.uk
4,3
Erinomainen
28 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Failed to provide an engineer and…
Failed to provide an engineer and decided to let me know two days after booking
26. lokakuuta 2026
Vastaus yritykseltä Go Assist
Hello, thank you for sharing your feedback with us.
We take concerns regarding engineer availability, scheduling delays, and timely communication very seriously. We completely understand your frustration and inconvenience at having a booking accepted only to be notified two days later that an engineer could not be provided.
We can confirm that a full refund of all fees paid was promptly processed to your original payment method. Furthermore, our customer feedback team has attempted multiple telephone calls to connect with you directly and discuss your experience, but unfortunately we have been unable to reach you.
Your feedback regarding contractor capacity checks, dispatch turnarounds, and booking notifications has been formally logged for internal review to help improve our scheduling reliability.
Kind regards,
Sam
The Go Assist Customer Feedback Team
Paul Y recently came to diagnose a…
Paul Y recently came to diagnose a fault with my washing machine. The correct new part was ordered and Paul returned today to fit it . Paul has been polite, professional and knowledgeable on both visits, offering advice in the future use of the machine. The repair was thoroughly tested and I am very pleased with the service I have received, thank you. Harry Emblen
28. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Thanks for writing to us, Harry. We’re pleased Paul was able to help. We value the time you took to write this.
The Go Assist Team
A Burst hot water pipe.
Within an hour of placing my call and speaking to Conor, the Plumbing Engineer arrived. He solved the issue of a burst pipe and averted what could have been a major issue.
Thank you for a quick response and excellent customer service.
Mike S.
28. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Thank you, Mike. We’re pleased the engineer was able to help. We value the time you took to write this.
The Go Assist Team
Vastaus yritykseltä Go Assist
Thank you, Dave. It’s lovely to see Will recognised for their help. We value the time you took to write this.
The Go Assist Team
Connor was extremely helpful and very…
Connor was extremely helpful and very polite
28. lokakuuta 2026
Vastaus yritykseltä Go Assist
We appreciate your comments, Mark. We’re glad Connor provided such helpful service. The team will be pleased to read your comments.
The Go Assist Team
Dishwasher Repair
Tom the person on the call with me explained fully the service, costs and options.
28. lokakuuta 2026
Vastaus yritykseltä Go Assist
Thanks for letting us know, Ashwin. We’re pleased the repair was sorted. We’re pleased you chose to tell us how things went.
The Go Assist Team
Our experience of Go Assist.
Anthony the appliance engineer arrived on time and carried out the repair expeditiously.
The repair was proved when we used the dryer that evening.
Thanks to all involved from Go Assist.
27. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Thanks Noel. We’re pleased the engineer was able to help. We really value you sharing your experience.
The Go Assist Team
Very polite
28. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Thanks for letting us know, Zoe. It’s good to hear the service was helpful. Your comments matter to us.
The Go Assist Team
Professional and so efficient
Professional and so efficient. Explained very thoroughly what the problem was. Cleaned and tidied up when finished. Would highly recommend.
28. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Thanks for letting us know. We’re pleased everything went well. Your comments matter to us.
The Go Assist Team
Biddy was pleasant
Biddy was pleasant, knowledgeable and patient. He explained things well.
28. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Thanks for letting us know, Positivity. We’re pleased everything went well. Your comments matter to us.
The Go Assist Team
Appointment in 2days
Initially no one was available for 3 weeks but much to our delight were able to arrange a visit in 2days. While the agent was promoting their membership service he accepted our single visit preference.
28. lokakuuta 2026
Vastaus yritykseltä Go Assist
We appreciate your comments, David. We’re glad the team could provide helpful support. Your feedback means a great deal to the team.
The Go Assist Team
Max was great from start to finished
Max was great from start to finished, explained everything I needed to know
28. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Thank you, Rachel. We’re glad Max provided such helpful service. It’s always helpful to hear from our customers.
The Go Assist Team
Absolutely useless - Engineer no show when I've stayed in waiting for them!!!
Absolutely useless, appointment booked for today. So I stay in waiting for them to turn up, or at least call to give me an indication of ETA! It gets to 1pm and I've heard nothing, so I ho to their app to check.
As the app is useless, I enter my email and go to my inbox to open the email they send. That tells me I have an appointment (well done GoAssist very helpful) and that I need to call them for an update (isn't that what one would expect to be the primary function of the app?).
So calling them, I discover they have changed the appointment to tomorrow!
Thanks GoAssist for wasting a day for me!!!
H
Would it not make more sense to actually call a customer when you are changing their appointment?
VERY POOR SERVICE
28. lokakuuta 2026
Vastaus yritykseltä Go Assist
Hello, thank you for sharing your feedback with us.
We take concerns regarding missed appointments, uncommunicated rescheduling, ETA tracking, and app functionality very seriously. We completely understand your deep frustration and annoyance at staying in waiting for an engineer without receiving an arrival update, encountering limited information within our app, and only discovering your booking had been moved to the following day after having to ring in yourself, resulting in a wasted day.
We can confirm that a member of our customer Feedback team has since contacted you directly to discuss what went wrong and put forward a resolution. We are pleased to hear that speaking with our representative helped improve your situation, and our team will follow up with you as promised to ensure everything is properly managed moving forward.
Your feedback regarding the lack of automated reschedule alerts, app tracking limitations, and dispatch communication has been formally logged for internal review to help prevent similar disruptions in the future.
Kind regards,
Sam
The Go Assist Customer Feedback Team
A very nice and friendly service
A very nice and friendly service. Things made perfectly clean about the service that I would be receiving and costing.
Thank you Max.
28. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
We appreciate your review. We’re glad Max provided such helpful service. Your comments matter to us.
The Go Assist Team
professional and friendly
27. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Thank you, Ian. It’s good to hear the service was helpful. It’s always helpful to hear from our customers.
The Go Assist Team
Great servicd
Very polite, knowledgeable and helpful. Great service.
28. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Thanks for writing to us, Phil. It’s good to hear the service was helpful. We’re glad you chose to share this with us.
The Go Assist Team
Tony C unclogged my washing machine…
Tony C unclogged my washing machine fairly quickly but was quite rude upon arriving.
28. lokakuuta 2026
Oma-aloitteinen arvostelu
Polite but too much information to take…
Polite but too much information to take in
27. lokakuuta 2026
Vastaus yritykseltä Go Assist
Thanks for letting us know, Hazel. It’s good to hear the service was helpful. We really value you sharing your experience.
The Go Assist Team
Take great care in selecting this…
Take great care in selecting this company. I signed up for an appliance repair and paid the £99. I then cancelled the booking with 2 hours. Took a few days and a few emails to get the £99 refunded but since then they have charged me £12.99 a month and are refusing to refund. Utter scammers.
28. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Hello, thank you for your feedback.
We take concerns regarding engineer inspection standards and customer care very seriously. We understand your frustration at feeling your fridge was not properly examined and at the impression that our team refused to assist with a refund.
We agree that every visit should be thorough and that account communication must always be clear. To clarify, our records confirm you were never advised that a refund was refused, and a full refund has already been issued back to your original payment method.
Your feedback regarding the engineer's visit has been logged for internal review to help improve our service quality.
Kind regards,
Lucas
Disappointing experience
Disappointing experience – expensive callout, extortionate parts prices and a membership I regret taking out
My experience with Go Assist has been extremely disappointing, and I would urge anyone considering their services to look carefully at the costs before committing.
On 21 July 2026, I arranged a callout for my Miele dishwasher and Miele microwave. During the telephone booking, I was persuaded to take out a 12-month membership on the basis that it would give me a £100 discount on the callout fee, cheaper parts for future repairs and access to cheaper replacement appliances.
The callout cost me £210.99. The same engineer attended for both appliances and spent approximately five minutes at my property. In the case of the microwave, he already knew what the fault was before arriving and did not physically inspect it.
I was subsequently quoted for replacement parts, but the prices were so excessive that I simply could not afford to proceed with the repairs. Had I known beforehand how expensive the parts would be, I would have seriously reconsidered booking the callout in the first place, let alone signing up for a 12-month membership.
The promised membership benefits have also proved of little use to me. The replacement appliances offered do not include the Miele brands I own, and the supposed savings on parts have been meaningless when the prices quoted are unaffordable.
I have now paid £210.99 for the callout and a further three monthly membership payments of £12.99, bringing my total expenditure to £249.96. Despite receiving no completed repair, I now face a further £50 charge to cancel the membership.
That would bring my total to £299.96 for an extremely brief visit, with neither appliance repaired and no meaningful benefit from the membership.
I feel the membership was presented in a way that persuaded me to sign up without a sufficiently clear understanding of its practical value and the costs involved. I now regret agreeing to it.
I have asked Go Assist to cancel my membership without the additional £50 charge and to consider refunding the membership payments I have made.
My advice to anyone considering Go Assist: make sure you understand the full cost of the callout, the likely parts prices, exactly which replacement appliances are covered, and the cancellation terms before agreeing to anything over the phone. In my experience, the advertised benefits have not translated into worthwhile savings.
I hope Go Assist takes my complaint seriously and resolves this matter fairly.
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Hello, thank you for sharing your feedback with us.
We take concerns regarding upfront membership sales, diagnostic expectations, parts quote competitiveness, and cancellation fees very seriously. We completely understand your initial frustration and disappointment regarding the cost of the diagnostic visit for your Miele appliances, the parts pricing provided, and the unexpected fees associated with the membership agreement.
We are pleased to confirm that a member of our customer feedback team has since spoken with you directly to thoroughly review your account and implement an agreeable resolution that addressed all of your concerns. We truly appreciate you taking the time to discuss this with us and for updating your feedback following our support.
We are further pleased that since your have accepted our resolution you have awarded us with a 5 star review.
Your initial comments regarding telephone intake clarity and membership transparency remain formally logged for internal review as we continually work to refine our service.
Kind regards,
Sam
The Go Assist Customer Feedback Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.