My engineer Mat from MM appliance repairs was lovely. He was efficient and thoroughly professional even though he had been travelling long distances to complete all his calls - mine was his last at 6... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ken the engineer was great. Even gave me cleaning advice! But too much marketing from Go Assist and didn’t like them effectively trying to sell insurance when just wanted repair Also v expensive, m... Näytä lisää
Yritys on vastannut
Avoid massive rip off advertise same or next day repair so paid upfront then got sent someone 4 days later who didn't even look at it properly and said he would send quote back to go asist as would ne... Näytä lisää
Sam a member of the Customer Feedback Team at Go Assist is a great listener and communicator. He did everything he said he was going to do efficiently and provided an acceptable resolution. Perfe... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At Go Assist we provide a one-stop solution for homeowners and landlords, offering services regarding appliances, plumbing, electrical, boilers, locksmiths and pest control. Whether your domestic appliance is faulty, boiler has broken down, fuse box has tripped, or tap is leaking – you have come to the right place. We provide quality repairs for home breakdowns from a team of reliable, vetted engineers. We will always aim to get out to you the same day, boasting an impressive engineer response time and first-time fix rate.
Yhteystiedot
Yhdistynyt kuningaskunta
- go-assist.co.uk
4,3
Erinomainen
28 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Disappointing experience
Disappointing experience – expensive callout, extortionate parts prices and a membership I regret taking out
My experience with Go Assist has been extremely disappointing, and I would urge anyone considering their services to look carefully at the costs before committing.
On 21 July 2026, I arranged a callout for my Miele dishwasher and Miele microwave. During the telephone booking, I was persuaded to take out a 12-month membership on the basis that it would give me a £100 discount on the callout fee, cheaper parts for future repairs and access to cheaper replacement appliances.
The callout cost me £210.99. The same engineer attended for both appliances and spent approximately five minutes at my property. In the case of the microwave, he already knew what the fault was before arriving and did not physically inspect it.
I was subsequently quoted for replacement parts, but the prices were so excessive that I simply could not afford to proceed with the repairs. Had I known beforehand how expensive the parts would be, I would have seriously reconsidered booking the callout in the first place, let alone signing up for a 12-month membership.
The promised membership benefits have also proved of little use to me. The replacement appliances offered do not include the Miele brands I own, and the supposed savings on parts have been meaningless when the prices quoted are unaffordable.
I have now paid £210.99 for the callout and a further three monthly membership payments of £12.99, bringing my total expenditure to £249.96. Despite receiving no completed repair, I now face a further £50 charge to cancel the membership.
That would bring my total to £299.96 for an extremely brief visit, with neither appliance repaired and no meaningful benefit from the membership.
I feel the membership was presented in a way that persuaded me to sign up without a sufficiently clear understanding of its practical value and the costs involved. I now regret agreeing to it.
I have asked Go Assist to cancel my membership without the additional £50 charge and to consider refunding the membership payments I have made.
My advice to anyone considering Go Assist: make sure you understand the full cost of the callout, the likely parts prices, exactly which replacement appliances are covered, and the cancellation terms before agreeing to anything over the phone. In my experience, the advertised benefits have not translated into worthwhile savings.
I hope Go Assist takes my complaint seriously and resolves this matter fairly.
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Hello, thank you for sharing your feedback with us.
We take concerns regarding upfront membership sales, diagnostic expectations, parts quote competitiveness, and cancellation fees very seriously. We completely understand your initial frustration and disappointment regarding the cost of the diagnostic visit for your Miele appliances, the parts pricing provided, and the unexpected fees associated with the membership agreement.
We are pleased to confirm that a member of our customer feedback team has since spoken with you directly to thoroughly review your account and implement an agreeable resolution that addressed all of your concerns. We truly appreciate you taking the time to discuss this with us and for updating your feedback following our support.
We are further pleased that since your have accepted our resolution you have awarded us with a 5 star review.
Your initial comments regarding telephone intake clarity and membership transparency remain formally logged for internal review as we continually work to refine our service.
Kind regards,
Sam
The Go Assist Customer Feedback Team
None existent help or service at all
The engineer came as planned however he did not even look at my fridge to repair it or take his tools out of his van . I contacted the company but they were not interested in helping me further and declined a refund. The service was zero and I would not recommend using this company to anyone else as there eas no service at all.
22. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Hello, thank you for your feedback.
We take concerns regarding engineer inspection standards and diagnostic value very seriously. We understand your frustration at an engineer attending without physically examining your fridge and having your refund request declined.
We agree that every visit should involve a thorough, hands-on assessment. We previously reached out to request your booking details so we could investigate the attendance and review your account, but have not yet received a reply. Please contact our team with your booking reference or postcode so we can evaluate this for you.
Your feedback has also been logged for internal review to help improve our service quality.
Kind regards,
Lucas
Great
Great, the engineers arrived on time and fixed the issue quickly and explained why the dryer had broken. Anthony and the engineer that came with him were both very helpful and friendly. Highly recommend. Thank you both!
28. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Thanks for writing to us, Laura. We’re pleased the engineer was able to help. Your feedback means a great deal to the team.
The Go Assist Team
I wouldn't ever recommend anyone go…
I wouldn't ever recommend anyone go with go assist, I feel mislead, neglected & lied to. Predatory practises & misleading local websites set-up to bait you into thinking you're getting local support when in reality they're nation wide grifters. Avoid.
13. lokakuuta 2026
Vastaus yritykseltä Go Assist
Hello, thank you for sharing your feedback with us.
We take concerns regarding our advertising transparency, regional website presence, and customer trust very seriously. We completely understand your frustration and disappointment at feeling misled about our nationwide service network versus local coverage, leaving you feeling unsupported and dissatisfied with your overall experience.
We can confirm that our dedicated feedback team has attempted multiple telephone calls to discuss your concerns directly and work toward a suitable resolution, but unfortunately we have been unable to reach you and have not received a return call.
Your feedback regarding regional marketing transparency and customer care follow-up has been formally logged for internal review to help evaluate and improve our customer communication standards.
Kind regards,
Sam
The Go Assist Customer Feedback Team
Oven repair
Oven repair
Very happy with Kristopher the engineer, pleasant and helpful.
Not 5 star as the part arrived later than expected, delaying the repair
28. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Thank you for sharing this. We’re pleased the engineer was able to help. The team will be pleased to read your comments.
The Go Assist Team
The phone call.
The phone call was answered quickly, it was fully informative, smooth, relaxed and made easy.
26. lokakuuta 2026
Vastaus yritykseltä Go Assist
Thanks for writing to us. It’s good to hear everything was handled promptly. We’re pleased you chose to tell us how things went.
The Go Assist Team
Just too keen to take money from my…
Just too keen to take money from my account without delivery. The engineer booked to attend to me never turn up, not even a call why not turned until 3 days later when I called them.
Canceled policy within 14 days window but still struggle to get money back.
Not qualified to be in business in my own opinion!
14. lokakuuta 2026
Vastaus yritykseltä Go Assist
Hello, thank you for sharing your feedback with us.
We take concerns regarding missed appointments, communication delays, and cooling-off period cancellations very seriously. We understand your frustration at an engineer failing to attend without prior notice, having to wait three days to establish contact, and facing difficulty receiving your funds back after requesting cancellation.
Regarding your refund, we can confirm that an active chargeback was initiated through your bank. Once a formal dispute is opened with your card issuer, the transaction is handled directly under their dispute process, meaning the funds are held with the bank and we are unable to process a direct refund or intervene further while their review is ongoing.
Your feedback regarding attendance tracking, communication turnarounds, and cancellation handling has been formally logged for internal review to help improve our service delivery.
Kind regards,
Lucas
i have written a full story about my…
think and read the reviews carefully before make any payment and you will thank people for their reviews on this company.
i have written a full story about my disappointed experience with goassist at google reviews and so did other customers of goassist. my advice is to read google reviews first before you order and pay any service to goassist!
booked repair service for 13 years old iberna tumble dryer and paid for 109pounds for the repair and 10pounds monthly for insurance purpose because saw the advertisement ""no fix, no fees". as domestic and general couldn't fix it but fully refunded me, so double.checked that the engineers have got my reports about the 13 years old iberna tumble dryer (model bwtd 1) and making loud noise with load on. also checked whether he has spares parts, he asked the make which is iberna, so i thought he was confident for the fix. but the first words he said when he come to the kitchen where the tumble dryer is: "i am afraid we couldn't get any parts for it". i told him that i have ordered the bearings and not sure it helps. so he open the cover and said its the motor and very unlikely to get the parts. i told my colleague who suggested it wont be full motor but bearings. texted the engineer to confirm whether its faulty motor or just bearings, he texted back its motor but said it was bearings later. to my understanding, they just want to charge me 109pounds for doing nothing, i would.probably understand a bit if they charge 30 pounds for the call out although they already knew that there were no spares parts from iberna which stopped support from 2018！the customer service lady kept saying its call out charge and nothing they can do.
28. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Hello, thank you for sharing your detailed feedback with us.
We take concerns regarding upfront parts screening for older appliances, advertising clarity around our repair terms, and call-out fee expectations very seriously. We completely understand your frustration and disappointment at paying £109 upfront alongside a monthly plan for your 13-year-old Iberna tumble dryer in the expectation of a "no fix, no fee" outcome, only for the attending engineer to identify parts obsolescence immediately upon arrival and provide conflicting advice regarding whether the motor or bearings were at fault.
We can confirm our team has spoken with you directly regarding this matter. During these discussions, our team explained that the specific booking route and plan terms selected did not fall under our "no fix, no fee" policy, which covers the professional diagnostic assessment regardless of parts availability. While we acknowledge that you were seeking a full refund and understand your position, we confirmed that a refund could not be offered under the terms of the attended service.
Your feedback regarding appliance age screening, advertising clarity regarding policy exclusions, and engineer communication on-site has been formally logged for internal review to help improve our booking accuracy and service transparency.
Kind regards,
Sam
The Go Assist Customer Feedback Team
My experience with Go-Assist was poor
My experience with Go-Assist was poor, I wanted to cancel the call out and was told I would get a full refund, yet their customer dept first of all said No Refund, and then said I would have to loose £40
27. lokakuuta 2026
Vastaus yritykseltä Go Assist
Hello, thank you for sharing your feedback with us.
We take concerns regarding cancellation transparency and fee deductions very seriously. We understand your annoyance at initially being advised that a full refund would be issued, only to be told subsequently by customer service that no refund was possible, and finally having a £40 fee withheld from your return.
We can confirm that your refund was processed minus the £40 administration fee, as the request was made after the booking was finalised for next-day engineer attendance.
Your feedback regarding contradictory advice from our customer care team and the clarity of our cancellation terms has been formally logged for internal review to help improve our communication standards.
Kind regards,
Lucas
Thanks Anthony for a prompt service!
A big thank you to Anthony for fixing the cooker problem so quickly and promptly. Really appreciate your help and excellent service!
28. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Hi Vicky, thanks for this. Anthony was brilliant getting your cooker sorted so quickly. He's a real pro.
The Go Assist Team
Vastaus yritykseltä Go Assist
Thank you, Derek. It’s good to hear the service was helpful. Your comments matter to us.
The Go Assist Team
Anthony the engineer fixed my fridge…
Anthony the engineer fixed my fridge professionally.
27. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Thanks for letting us know, David. We’re pleased the engineer was able to help. Your comments matter to us.
The Go Assist Team
The inner seal on my washing machine…
The inner seal on my washing machine needed replaced. They arrived when they said they said they would and duly sorted! I was kept informed by text/ email. 👍
27. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Thank you for sharing this. We’re pleased you were kept informed. We value the time you took to write this.
The Go Assist Team
James was very helpful and explained…
James was very helpful and explained every thing very well .
27. lokakuuta 2026
Vastaus yritykseltä Go Assist
Thank you for your comments. It’s good to know James made a positive impression. We really value you sharing your experience.
The Go Assist Team
Curtis was excellent at explaining…
Curtis was excellent at explaining everything. Good experience
27. lokakuuta 2026
Vastaus yritykseltä Go Assist
We appreciate you getting in touch. We’re pleased everything went well. It’s always helpful to hear from our customers.
The Go Assist Team
Vastaus yritykseltä Go Assist
We appreciate your comments, Pat. It’s good to hear the service was helpful. It’s always helpful to hear from our customers.
The Go Assist Team
George
Hi, i would like to congratulate George who i spoke to today. He was extremley helpful/ polite and very professional . He allowed me to ask questions with out interrupting and answered them clear and as i could understand, i never felt under pressure to purchase. Best salesmen i have spoken to. I was an Asda manager for 27 years and i know what the customer expects and he certainly delivered. After our conversation I felt i had known him for quite a while, well done George and i wish you well for the. future. And i certainly hope your company recognise your professional attitude as its people like you whokeep the business going. Good luck. Kelvin.
27. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
We appreciate your comments, Kelvin. It’s good to hear the service was helpful. It’s always helpful to hear from our customers.
The Go Assist Team
James was a good lad and understood my…
James was a good lad and understood my requirements 10 out of 10 for trying to sell me stuff i dont need
I only wanted my ice maker fuxing nearly ended up with all my appliances covered. Fair play to him
Ha ha
27. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Thanks for writing to us, Tony. It’s lovely to see James recognised for their help. Your comments matter to us.
The Go Assist Team
Vastaus yritykseltä Go Assist
Thanks for writing to us. It’s good to hear the service was helpful. We value the time you took to write this.
The Go Assist Team
Friendly
Friendly, clear, well explained, no pressure tactics.
27. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
We appreciate your review. It’s good to hear the service was helpful. It’s always helpful to hear from our customers.
The Go Assist Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.