Hamilton Gas Products Arvostelua 

Hamilton supplied a barbeque gas fitting I had difficulty finding on the usual plumbing outlets, websites, Amazon and eBay. I contacted their Technical department and they identified the part and shipped it with 4 days. It fitted perfectly with no leaks and I now have a working barbeque.

I found Thomas on the counter very knowledgeable and helpful, answering any questions I had

Had trouble ordering a gas analyser from Kane they said 6 to 8 weeks did a search on internet and found Hamilton Gas Products ordered the analyser from them arrived in 2 days and very well packaged. Would highly recomend this company and saved on it as well.

Sent wrong product. Wrong stock number scrawled on the box. Didn't respond to customer service complaint, phone or mail. No replacement, no offer of any sort. The products may be OK but the stock labelling and service is poor. I will not shop here again.

And a week later, despite a mail from Hamilton in response to this criticism saying "how can we help" there is still no replacement or fix for the wrong product. This is an appalling customer service experience.

1/June/2021 I purchased a new Outback Excel Onyx 311 gas bbq - from Thomas in Hamilton Gas Products Ltd Bangor.
* Thomas is so efficient and very knowledgeable and certainly knows all of his products in depth!
* During our initial phone call we discussed all of our requirements and he quickly recommended the most suitable product….
* We choose to pick up the new bbq and again Thomas was very thorough in explaining every detail. -certainly an great asset to the firm courteous, polite and well mannered - obviously enjoys his work!
* So pleased with our new Outback bbq and will definitely use Hamilton Gas Products Ltd again!

Ordered a chimney cowl on 27 May 2021, principally because it was the lowest for the brand I was seeking. Noticed that the supplier was in Northern Ireland and was anticipating that it would not arrive in the mainland UK until Monday or Tuesday of the following week because of the late May Bank holiday that weekend. I was, therefore, pleasantly surprised to actually receive the item on Sunday the 30th May. Within an hour or so I had scaled the roof and fitted it.
Excellent service, great value and highly recommended. Thanks

Avoid at all cost, shocking customer service as I bought a gas burner which arrived broken, straight away report it to them and all I got told it need to report after 24 hours of receiving it. What a ridiculous policy , I will Never use your service again

Buyers beware! The delivery of my BBQ was advertised as next working day delivery (Friday), if ordered before midday on a Thursday. There was even a countdown clock to the midday deadline.

Please note, the T&C's suggest There are a list of exception areas and adverse weather conditions which might delay delivery.
The company advertise that you will receive an email or telephone call to advise of any delay with delivery as suggested in the t&c's. None received

Also be aware of small print in the listing indicating the product description of the item may be an "oversized" product. This apparently extends the delivery time by 3 - 4 days.
As the BBQ ordered was not delivered on a pallet, simply lifted out of a small van by the driver I am not sure why this was deemed an oversize product.

I ordered my BBQ in good faith that it would be delivered the next day as had a planned family BBQ on the Sunday. The BBQ eventually arrived the following Tuesday. Not good enough Hamilton Gas Products.

So first off, their customer service is fast and responsive, which is to be applauded.

However, when you buy a product because of the pictures on their site, beware, as that might not be what you are buying.

I cannot fault their customer services for replying, but jeez, some flexibility would be good......

I would buy stuff again from them, but maybe different items. The packaging was safe and secure, and the speed of service was quick.

Am just a little frustrated that what I looked at buying (picture on the site) is not the product they sell (and they are just stuck a little behind manufacturers processes.

Alan is especially helpful.

First class service from a first class company. Hamilton Gas has exceeded my expectations in every way. Great prices and value for money, customer service is spot on and with very speedy delivery times you won’t find a more reliable and helpful company. I would highly recommend this supplier for all your gas related products. I am very happy with my product thank you.

I have been looking everywhere for a Patio Table Gas Heater but due to the current climate I was unsuccessful until I found Hamilton Gas in Dublin.

Well the service and communication was fabulous from start to finish, and the goods were packaged really really well.

We haven't set it up yet :) but people are quick enough to moan and not quick enough to praise.

I want to thank Hamilton for a great customer service and would have no hesitation in recommending any one to purchase from them

Excellent UK based company with innovative products and great customer service

I've sent 3 emails about returning some products and they just ignore their help@ email address.

Exactly the described product and delivered in good time

I purchased Kane 458s gas analyser from them and after 3 week stopped working. Just wanted to find good solution phone calling not to wait weeks for warranty repair, but customer service is useless, only what they say is sorry. Im a busy gas engineer and cannot wait weeks for solution offered by that company.

Patio heater arrived damaged - the cover was dented and marked and didnt look new. Sent pictures of damaged goods and was advised a replacement cover would be sent out on the 4th Jan. Not received and emailed back to chase this, still no reply and no replacement cover received.

Best price around. Delivery was spot on.

Very bad customer service , patio heater arrived damaged and 3 months later I’m still waiting for a resolution.

I got what I paid for when I expected to get it. Thanks

Spot-on service. Could ask no more.