Hamilton Gas Products Arvostelua 

Terrible company,why can't there be a zero rating. Bought a mobile calor gas heater, problem from day 1 wouldn't stay lit sent it back pathetic excuse all the time
"Waiting to be tested ' had it a good number of weeks now probably get it back next summer unwilling to refund
Never again from this company. AVOID

I ordered a single gas boiling ring. It arrived well packaged and in great time. Easy to assemble. A great Christmas present for my sister. Mrs N Black

Really poor service , ordered item 10 days ago. No response to messages/emails . Having to contact credit card to obtain refund.

Bought 1 stove arrived with parts missing bought a second stove that ignition didn't work on and after a month of phone calls i was told to fix it myself

Bought a calor gas heater from Hamiltons, it was delivered within 2 working days as promised. There was a query on my address, I contacted them to confirm and they came back to me straight away. Superb service

Avoid. Ordered a BBQ which didn't arrive in time so I had to buy a different one elsewhere. However, because they had shipped it I am being charged a return fee which is £90!! Even though I didn't receive my order. The delivery firm never contacted me but because they have it, I am being charged for their poor service.

Bought cadac equipment off them I can honestly say excellent communication when ordering also the cheapest I found on line and unbelievable quick delivery and I can honestly say what a great product highly recommend 👍

Just bought a BBQ and gas products for my motorhome from Hamilton Gas.
Just wanted to say a big thank you to Thomas and the staff for being so helpful and knowledgeable.

Always pleasure to deal with.

Andy

Hamilton Gas Products, are first rate cannot fault their service. Would definitely recommend and I would be sure to use them again.

I have just Purchased a Cadac Safari 2 - it was a great price, they answered the phone quickly when I rang with a couple of questions, the person I spoke to was very knowledgeable and helpful . Delivery was on time . Perfect 👍

Avoid ordering from this store.
I paid £50 for a BBQ cover and £5 for postage. I accidentally ordered the wrong item and asked if I could return the item - I had to cover the cost return postage myself (£8.99) and retain proof of postage, which I did. The item was lost in transit and never arrived back to Hamilton Gas Products.
Despite me following all of their return instructions, they will accept no responsibility even though I have provided them with proof of return from my end. I have no proof that the item hasn’t arrived back, only what they have told me. For all I know the item could have been lost in their warehouse upon returning.
I am now over £60 out of pocket and they are offering no help whatsoever.
Avoid, avoid, avoid.

Ist class service, ordered pigtail and clip on adapter, arrived very promptly.
I had trouble joining the pair, phoned up and chap listened to my problem, went away to try at his end then phoned back immediately with the solution - turns out I am an idiot, (my words, not his).
Highly recommended company and staff.

I have bought a Camilla calor gas fire. Very easy to order, and prompt delivery. Very easy to ignite. Excellent service.

Excellent transaction very quick delivery highly recommended

Quick Delivery

Easy to order and very quick delivery, very impressed, thank you. Will recommend you to family and friends

Bought kane analyser paying £900 everything's was great except calibration, new analyser must come with 12 months calibration not less them 9 months, email them and wasn't very helpful i will return item.

I was absolutely amazed when the BBQ I had ordered on Monday arrived on Thursday. I would have been impressed if it had only taken 7 days but just a gap of 2 days was terrific. Extremely well wrapped and protected it was just down to me to assemble. Well done the Hamilton team. Now, where's the sun?

Spot on delivery and arrived in time , thanks and promise kept , will recommend

Ordered a ‘Flame Tower’ which has never produced much heat. Hamilton’s offered to replace the ‘burner’. This has unfortunately not had any affect either.

I have been told by customer service that this is a ‘flame tower’ and not a patio heater therefore am I to assume this is decorative? As the copy on the website needs to reflect this. In one instance they are answering customer queries in the Q&A section of the product using the term ‘heater’ and the website copy confirms this product ‘radiates heat’.

The website is miss-selling this product as it creates little to no heat but is advertised as radiating heat. I feel the product should have a caveat that it is a decorative patio/outside tower.

My advise is be careful what you buy as all may not be quite what you are expecting.

Edit to update: I never heard back from Customer service regarding my follow up complaint. And I seem to be the only person who has reviewed the site not to get any reply.

Excellent service, prompt delivery 🚚 couldn’t ask for more 👍🏻