Hamilton Gas Products Arvostelua 

This BBQ grill was the perfect addition to our family camping trip. It's portable, easy to set up, and cooked our meals to perfection.

a great service from Hamilton gas had my heater in2 days at a great price also DPD another excellent company for delivery on time thanks to all

Purchased a ferroli water heater for my static,arrived as promised in 2 days.now been fitted works well and a good price.

Outstanding service from this company. They were quick to respond, communication was excellent and they genuinely cared about making sure that I got exactly what I needed, and went out of their way to do so
So rare in this day & age - very impressed - thank you

One star is being generous. The new calor gas heater isn’t working despite several attempts. I was advised to return it and they will repair it and send it back or if no fault found they will send it back anyway and I have to pay for collection and redelivery DPD fee. I don’t want this heater back, just a full refund as advertised.

Shocking service avoid this company better buying from a local store. Purchased an lpg changeover kit which failed after a few weeks. Then had to buy local anyway to replace poor product. Company then tell me will collect failed unit next day didnt come . A few days later phoned again and told me would rearrange . Was picked up and never heard anything for 3 weeks. Phoned again to be told they send it off to manufacturer and will take 6 weeks to get a refund from them receiving it. Asked to speak to a manager none available. Told guy service was appalling and he didn’t care told him I was going to put bad reviews on to warn others he didn’t care. Asked if director Andrew Hamilton had an email so I could send him an email. Apparently he didn’t want me to send him an email and wasn’t bothered about bad reviews. So here we go. Avoid this company like the plague if you don’t poor quality products which you have to buy locally anyway when they fail. Then wait over 6 weeks by the time they collect the failed item before you get a refund. If it was my company I would be very interested in disgruntled customers and their reasons, but clearly not

When I ordered a chimney cap it was out of stock,they contacted me quickly and told me when I should receive it.

It turned up within a week , quicker than expected 👍

Spot on customer service

Having read some bad reviews it is necessary to give credit where it is due. I ordered a replacement grill plate for my CADAC on 2nd July and it arrived well packaged on 5th July having paid standard shipping from Bangor. Item was exactly as described and very well priced. Thank you!

Terrible experience, Bought a Montpellier gas cooker THAT WAS ADVERTISED AS FITTED WITH LPG INJECTORS, however before contacting a gas fitter to connect it up I checked the literature and found it was fitted with NATURAL GAS INJECTORS. I immediately contacted the company, explained everything they apologised and accepted it was their fault. They said get the gas fitter to connect the LPG injectors send the bill to us but don’t include connection bill , which i duly did . Since then I’ve had no reply, after sending numerous E mails. Obviously after checking Trust pilot and reading reports about Hamilton gas products they have no intention of reimbursement. BUM COMPANY STAY AWAY. Can’t believe they would risk bad publicity about their company for a payment that’s peanuts to them. I WONDER HOW MANY OTHER CUSTOMERS HAVE HAD EXACTLY THE SAME PROBLEM!

Excellent
Good product and delivery.
Used for work on mites. Good for reaching the extremities and quick striping work precise flame good to see on camera
HA138J

Firstly, good triple box packaging with cushioning, which survived the courier system in Europe (which can be damaging). Delivery in about one week 👍
Secondly, good range of popular products so I found exactly what I wanted after research.
Lastly, best price including delivery I could find in all of Europe.

The barbeque grill I recently purchased has been an absolute game-changer for my outdoor cooking adventures. Its sturdy construction and efficient heat distribution have resulted in perfectly grilled and flavorful meals every time, making it a must-have for any grilling enthusiast.

Item I purchased started to rust after a month and not even used ... contacted the company but just ignore me.. AVOID THIS COMPANY ..THEY HAVE NO CUSTOMER SERVICE..

This grill store offered a great selection of high-quality items, from grills and accessories to marinades and spices, making it a one-stop-shop for all of my grilling needs, and the staff was knowledgeable and helpful in assisting me with my purchase.

USELESS! TOLD THEM I HADN'T USED CALOR STOVE BEFORE, & WAS GIVEN A PACKAGE OF STOVE/HOSE/REGULATOR -
WAS TOLD REG. FIT 15 & 7KG BUT NOT TOLD THERE WAS A 4.5KG!! AS I'M SERIOUSLY ILL & DISABLED, i HAD TO GET THE 4.5 AS I COULDN'T LIFT THE OTHERS.
HAMILTON TOTALLY REFUSED TO DO ANYTHING ABOUT IT SO I WAS FORCED TO BUY ANOTHER REGULATOR ... ELSEWHERE, NATURALLY 😞😔😫😠

patronising email agent named Tamara who ignored dissatisfied emails for days and hits back with disgusting email stating they won't refund return postage. a call agent informed that they in fact will refund this return postage before her disgusting response. this following seeing these reviews has left me very nervous and appalled that I gave my hard earned money to this company. disgusting service. Tamara needs her behaviour looked into as she has no soft skills and couldn't be more patronising and rude if she tried. extremely unhappy.

Sent my new gas fire back in November 2022 to check a fault. I have called a couple times to see where it is but had no joy with them even though they said it will be seen within two weeks. Called today and operator said will get back after he reads engineers report. No call back yet. I tried ringing back but they kept hanging up. Probably now lost £175 and as they're in Ireland I got no chance of getting my money or the heater back. Big con artists. Avoid at all costs

Con Artists. Avoid - selling faulty products. They appear plausible as though trying to help but don’t be fooled. We are pensioners and they conned us.

I bought a gas heater. Switched on first time and the dial is faulty. Alan of Hamilton told me to speak with Jake of Lifestyle Products and he wasn’t able to resolve the issue. The dial would not switch the gas heater off to leave only the pilot light on means the heater is clearly faulty and dangerous.

The company offered a DPD pick up which was to arrive 5-12-22 between 9.12-10.12 but no one arrived. It should take 2-3 weeks to check but no refund at this stage. That doesn’t seem in line with distance selling regulations.

I would avoid this company at all costs. No trouble shooting or after sales as a one man show.

These products run on gas in the home and can be dangerous, I feel surprised that there’s no proper regulations for consumers.

The reply received is not accurate:

I called the company on 5-12-22 at 10.30am as dpd Ireland had not arrived as stated between 9.12-10.12. I spoke to a member of staff of lifestyle products as requested by Alan of Hamilton Gas. Jake of Lifestyle products wasn’t able to help as he talked me through the temperature dial positions and the dial was faulty and the fire would not switch off to remain on pilot light only. The gas fire remained ON and the fire in as the temperature dial is faulty.

On 5-12-22 when I called they explained that I’d get no refund and the heater would go to the manufacturer to check/test and Ruth then replace or refund. It’s a brand new heater , first time used.

I then explained to cancel the DPD Ireland pick up that hadn’t arrived as I’d put the fire on with someone to video and confirm that it’s faulty before it’s returned.

A faulty product that’s dangerous should be refunded immediately.

This company are charlatans, I ordered a part for a cooker, and the part arrived damaged, they have refused to replace the part, or provide a refund. They are slow in replying to emails, and have no form of after sales service. Please do not use this company, they are terrible.