Hamilton Gas Products Arvostelua 

9 474
•
TrustScore 4.5/5 tähteä

4,5

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 2/5 tähteä

With my first use of this product one of the fins on the base fell down due to a failed weld which l am going to attempt to repair myself. This is unsatisfactory as the remaining fins appear to be... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

They were the only company I could find that sold propane regulators suitable for use in Ireland (i.e. which had the required F-valve connection). They seemed to anticipate that - in addition to th... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Very pleased with the Super Heat 3.4kw Living Flame portable heater. Stylish and great heat will be perfect for winter or in the event of a power cut. First class customer service and communication fr... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Brilliant Experience. They had the products I wanted in stock, they were best on price by a mile, the website was great and easy to navigate. I did have an issue with the basket loading however I ca... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Grillitarvikeliike
  2. ja myös
  3. Kaasuasennus
  4. Lämminvesivaraaja- ja lämmityspalvelut
  5. Putkimies

Yrityksen kirjoittama

Hamilton Gas Products is a family owned and run business established in 1971, specialising in the distribution of gas equipment and installation materials throughout the United Kingdom and Ireland. We sell via our catalogue, website, ebay, amazon, and our trade counter based in Bangor, County Down, Northern Ireland. We offer unrivalled service, excellent technical knowledge and next working day delivery throughout the United Kingdom and Ireland.


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

9 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,5

Kaikki arvostelut

(9 474)

76 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 4/5 tähteä

Hamilton Gas Products has been reliable…

Hamilton Gas Products has been reliable for us several times, offering quality products at competitive prices. Delivery is prompt—often next-day—making it convenient. Their range of products is impressive, and the staff is helpful with any queries. Some minor hiccups with online orders, but overall, they deliver solid service. Would recommend!

4. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

This grill store offered a great…

This grill store offered a great selection of high-quality items, from grills and accessories to marinades and spices, making it a one-stop-shop for all of my grilling needs, and the staff was knowledgeable and helpful in assisting me with my purchase.

10. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Universal gas Thermocouples

I am a retired Corgi gas engineer, my boiler is a potterton diplomat 80btu fitted in 1980, last February 2024 it stopped working after running for about 6yrs without any problems. I ordered 2 HA386 replacement thermocouples
and fitted one, it worked until Christmas eve so I replaced it with the 2nd one which failed this morning, total cost was £12.68

This morning the day after my review I received a telephone call from Alan at Hamiltons, His company was very concerned about my problem to the extent that they had decided to refund the cost of my purchase, for which I am very grateful.
This is obviously a company that strides to please all of its customers -- FIRST CLASS.

13. helmikuuta 2025
Oma-aloitteinen arvostelu
Hamilton Gas Products-logo

Vastaus yritykseltä Hamilton Gas Products

Thank you for your feedback; it is very important to us. We are sorry to hear that you have had problems with 2 of your products. A member of our Customer Service Team will be in touch with you to resolve this. We apologise for any inconvenience that has been caused.

Saanut 1/5 tähteä

Be wary when paying online - faulted system resulting in double payments and cancelled orders

Ordered fire online and payment was shown as rejected on website so rang and placed order via phone, the company confirmed a glitch had prevented payment
Following day checked account and 2 payments had been taken for one item , this company cancelled the order when they saw a double order but didn’t bother informing me.
Be wary when ordering online through this lot.

2. elokuuta 2024
Oma-aloitteinen arvostelu
Hamilton Gas Products-logo

Vastaus yritykseltä Hamilton Gas Products

Thank you for your feedback Frank, it is very important to us. We can see that you contacted our Customer Service Team after you initially tried to place an order on our website and reported that the order did not go through correctly due to a possible telephone number and address issue. One of our Advisors put the order through on your behalf whilst you were on the phone. As the orders were both placed late in the afternoon, they did not print off our system until the following morning in preparation for dispatch. The orders were flagged as potential fraud due to there being 2 orders placed minutes apart for the same product but with different billing addresses. When you phoned shortly after opening, our Customer Service Team had not yet been informed of this. A member of our team would have contacted you to inform you that the orders were being cancelled. We did explain the reason for the cancellations and offered to send a quote and details for payment to be made by direct bank transfer. We apologise for any upset or inconvenience that has been caused.

Saanut 5/5 tähteä

Purchased from HGP 2 x sets of LPG Pig tails

Purchased from HGP, 2 complete sets of LPG pigtails, their service was 2nd to none, I have always found this firm to be the best to purchase from, price wise it’s the best and the staff are always helpful, should you have a query regarding your order they will get it sorted. Nothing to find fault with, would recommend and will definitely use again, thanks Hamilton Gas Products, you are the best.

17. kesäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I am still waiting for my Anton probe

I am still waiting for my Anton probe, ordered over 2 weeks ago and no communication towards tracking or a link. Just told it will be here and obviously it is not. Terrible company

11. kesäkuuta 2024
Oma-aloitteinen arvostelu
Hamilton Gas Products-logo

Vastaus yritykseltä Hamilton Gas Products

Thank you for your feedback Matthew, it is very important to us. We are sorry to hear that your original parcel was damaged in transit. When a parcel is damaged by the courier, it is first brought to our attention when it arrives back with us, or the customer rings to chase their parcel as it has not arrived. As soon as you brought this to our attention, we contacted the courier and were informed that the parcel was badly damaged and was being held in their depot, ready to be returned back to us. Our Customer Service Advisor informed you that a replacement order was being sent out. I can see that your parcel has now been delivered. We apologise for the delay and any inconvenience that was caused.

Saanut 1/5 tähteä

Hamilton gas products avoid

Bought a testo gas analyser off this company a year ago , less then a year in the analyser gave trouble wrong readings , sent it back for calibration, and it came back the same way , sent it back again , and it came back again calibrated, but that's just correcting values on the device not testing it for faults , and it has faults it is my third Testo 327-1 so i know the machine , so between sending it from southern Ireland to Hamilton gas 3 times I'm nowhere, just left with a faulty analyser, they seem reluctant to send it to Testo as it's under warranty, and told me it's water in the probe of the machine, and to dry it after every use , am a qualified plumber with 30 years experience and that's just bull , avoid buying off them at all costs

7. maaliskuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

bought a heater which malfunctioned and…

bought a heater which malfunctioned and they refused to honour eu warranty periods saying they dispatched the goods from NI which is not covered by this and pointed me their terms and conditions , absolute cowboy operation.

5. helmikuuta 2024
Oma-aloitteinen arvostelu
Hamilton Gas Products-logo

Vastaus yritykseltä Hamilton Gas Products

Thank you for your feedback, it is very important to us. Unfortunately, the heater you purchased, only comes with a one year warranty period. As your fault arose 22 months after you purchased the heater, the warranty period has expired.

Saanut 1/5 tähteä

AVOID !! AVOID !!!

AVOID !!! I wish I'd read the reviews before I got involved with this lot. They sold me a faulty heater and, when I returned it, they disputed the fact it was faulty and charged me a fee anyway.Luckily, I discovered two relatives who were planning to purchase from Hamilton and I warned them off so it cost Hamilton more than they got from me. But still .... stay well away from this company !!!!

29. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

One star is being generous - KEEP THE BOX

One star is being generous. The new calor gas heater I purchased on 25/10/23 will not light I was advised it was Oxygen depletion and to return it boxed and they will repair it and send it back or if no fault found they will send it back anyway and I will have to pay for collection and redelivery (DPD fee). I explained to (Sam) that the original packaging had been discarded and asked that I be sent a suitable box to return it. Sam spoke to his manager and then informed me that his view was that I had to find a box. I further explained there could be a statement on the box ‘To Retain it for warranty purposes’- The purchase from Hamiltons was good but aftercare was poor. I purchase a gas heater annually, to avoid servicing cost but will not use this company again.

6. joulukuuta 2023
Oma-aloitteinen arvostelu
Hamilton Gas Products-logo

Vastaus yritykseltä Hamilton Gas Products

Thank you for your feedback, it is very important to us. Unfortunately, we do not provide boxes for customers to return their products in. Our Returns T & Cs do state the following: "Please keep hold of all the original packaging until you are sure you want to keep the goods. If you do not have all of the original packaging but wish to return goods within the money-back guarantee period, place them in a sturdy cardboard box with appropriate packaging material to protect them and prevent them from getting scratched or damaged" The courier we use will not collect an item that is not in a box. Our Customer Service Team advised that if you did not have the original box that wrapping an opened box around the heater would be sufficient as the heater would be protected. We apologise for any upset or inconvenience that was caused due to this.

Saanut 1/5 tähteä

Not a good experience

Not a good experience. Company at fault but didn’t seem to think it really mattered. Have to wait until replacement part arrives. Totally unacceptable.
Better buying from a local stockist who can give full demonstration and provide hands on assistance should any further help be required. A classic example of online purchasing.

30. marraskuuta 2023
Oma-aloitteinen arvostelu
Hamilton Gas Products-logo

Vastaus yritykseltä Hamilton Gas Products

Thank you for your feedback, it is very important to us. We can see from our records that you ordered a heater from us. If a heater is reported as faulty we will arrange a collection and have it tested on its return. Unfortunately, we are unable to send a replacement heater out until a fault has been confirmed.

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