FMG Arvostelua 

I would not even give FMG one star.
The core problem is their complete failure to communicate.
You are left chasing constantly for updates that never come. Calls are not returned. Emails go unanswered. When you do eventually get through, you are given vague or inconsistent information, with no clear timeline or ownership of the case.
There is no proactive contact at any stage. You are not kept informed of progress, delays, or next steps. Instead, you are left in the dark and forced to do all the follow-up yourself.
This has been ongoing for months. It is now SIX months since the car accident. A process that should be straightforward has been dragged out purely because of their lack of communication and organisation.
It shows a clear lack of basic customer care and accountability.
Avoid at all costs.

The repair carried out by FMG was great, no complaints there. However they are impossible to contact by telephone at the Leeds Repair Site, no one ever answers the phone. I tried to get through for three days straight, and eventually after pressing all the options after trying numerous times, I got through to the repair team who managed to get someone to call me back.

Excellent if rather protracted experience.

A*****service very friendly highly recommend

Currently have an ongoing insurance claim and FMG is the company used by my car scheme.
The staff are all excellent to talk to when you ring up. That's where the problems start.
They don't contact you, you have to keep chasing them. There's more than one department sorting out the claim and none of them talk to each other so any update doesn't have everything and leaves you with not knowing what's happening or where the claim is upto.
My car leasing company has authorised a hire car as 3rd parties fault to which I've been told to organise myself rather than FMG doing it.
My car is due in the bodyshop in 4 days and currently no replacement car and the repairs are probably going to be postponed.
Genuinely the worst insurance company I've ever had to deal with and if it was my choice I certainly would not use them.

The full experience from start to finish was perfect. FMG could not have been better. Updates regularly and car collected and returned. Will defo use again

My car went in for a bumper repair. All done quickly, on time, great quality, easy to use and very friendly and polite staff.

My car had a accident whilst being parked in the car park. Long story short, FMG handled the repairs amazingly and showed that they really care about doing everything precise, from removing the scratch marks on the bumper to even checking the electrics in the lights are still functional. I would recommend them to anyone.

100% satisfaction with every aspect of the process.

Excellent service from start to finish! Would highly recommend.

From start to finish the communication, professionalism, quality of the work was 2nd to none. From something happening that’s not your fault to being back on the road within a given timeframe these guys really are at the top of their game. Yes, delays along the way but I really didn’t have to do anything it was all communicated perfectly with extended hire car without even picking the phone up. The quality of the workmanship is again 2nd to none. A great company with fantastic service attitude. Rarely found these days so thank you for a stress free repair.

I had to take my car in to have the door sorted due to air bubbles appearing in the paint from a previous job. Jo, the GM, personally ensured that the work was carried out to the highest standard. During the process, they discovered another area with the same issue, and he made sure that was also fully rectified.

Fair play to him — he wouldn’t let the car leave until he had inspected it himself and was completely satisfied that everything was done to the highest standard.

I really can’t thank him enough for the reassurance and the level of care he showed. I truly hope he gets the recognition he deserves, and hopefully he sees this.

Olawale showed great empathy and sensing my nervousness, helped me every inch of the way

Very happy with the way my incident was dealt with from start to finish. Very pleasant and helpful staff on the phone and the garage. Would definitely recommend and use again if necessary (sorry, but I hope not to need you again 😁

I was updated with any changes to repairs of my vehicle and replacement car was delivered quickly while repairs were being made. Car came back perfect and cleaned too.

Thank you for everything. Very satisfying. It was an experience since I've been on the roads of the world. It materialized in a favorable way for me. VERY, very grateful THANK YOU FMG

Fast and efficient repair to our van with friendly and helpful information during the entire process. Replacement vehicle was well matched to our requirements. Very happy with the service provided.

As has been said by others; If you’re reading this… it’s probably too late.

My parked car was struck by a runaway vehicle (which was insured by AXA)
Significant damage to front and rear rendered my (lowish miles, vgc, owned from new, with all fitted factory extras), elderly “luxury” car beyond economic repair.

I found the initial contact with FMG generally good. Pleasant to talk to. Hire car was provided without a problem. Staff do seem to be under work pressure, however, and sometimes communication was somewhat mixed. (The web portal provided no value or function so everything was phone, text or email.) Comprehensive details of car and damage sent. Twice.

Some weeks later a valuation arrived. I’d understood the concept that you don’t get enough to re-purchase the car you just lost (although … Why not? is another question..) but this value was significantly below expectations. A polite email providing examples of websites showing similar (but less well equipped) cars and detailing my car’s spec was provided and could they please re-examine.
Up to now, everyone at FMG had been very pleasant.
The Total Loss Department changed that.

I was advised (by phone and email) that not only was I being refused an increase, but that if he had his way the valuation – which was “much too high” - would be reduced. I could accept the initial offer or be prepared to get an even lower offer.
The one single external view screenshot from FMG was provided as evidence – with no weblink provenance for verification. Google couldn’t find it so there was no means of comparing like for like however as by that time I’d completely lost faith in any meaningful dialogue happening with FMG so I settled. Reluctantly, and under duress.

Suggestions
1) Use your own insurer if your no-claims and excesses aren’t too high.
1a) If dealing direct, be prepared to proceed to the Insurance Ombudsman if valuations do not reflect actual reality.
2) Record calls on your phone – Emails lose the “or else” nuance. “Training and Quality Purposes” should go two ways.
3) If the “lower offer” threat is widely used – please log it here. Only afterwards did I think that this might be a common tactic.

Excellent through every stage of the repair