FMG Arvostelua 

Appalling customer service by FMG on behalf of QBE, my car was picked up this morning for repair and I waited for my hire car which their portal told me would be with me by 1pm. I chased them only to be told that one had not been ordered, but they would sort one out & get back to me. No response, just an email with a hire car booking ref. I have had to chase the hire car company who have told me they can’t do anything today, so I am without a car until tomorrow PM which is going to cause great inconvenience

Cannot fault the Dundee staff for the work they did on my car. Picked up a brand new courtesy car and when I went to collect my own car it was as good as it was when I collected it new. Washed, machine polished and immaculate. More than happy with the service, a credit to their profession. You are in safe hands, that's for sure.

Very happy with the service I received, everyone was lovely, explained all and very prompt with all progress.

Excellent all round. Company was informative and staff communication very good. I would certainly use them again and recommend them

Don't accept the service, its a waste of time !!!!

started out promising with getting things moving, fast email responses, quick to get a it in the garage to be checked but that's where it ends.

van was wrote off as a category N and offer less than half the vans worth was made at £6000, my wife responded with evidence and they maintained there value
I got involved and provided lots of evidence of the true value of £12,000 to be told most couldn't be used auto trader valuation, motorway, and a couple more valuation tools that didn't meet there criteria....
BUT THEY DID FIND TWO EXAMPLES OF HIGHER MILLAGE VEHICLES FOR £9000 AND £7000 but then ran them them two cars through the millage calculator as mine was low millage that then valued them two at £14,???and £17,???, average £15,800.... over valuation but hey they offered £11,800 and i keep the van..... i was over the moon when they took all details and sent for payment........

offer rejected and they want to fix it again, no problem lets get moving.... the new garage has assessed the work from photos i had to send and it is now waiting approval, all emails 2-3 days with no response but after you call to chase miraculously your 'next in line with case handler and emailed in 30 mins'

policy holder wrong, names wrong, dob wrong, i booked in to be put forward for a hire car 3 times and told 48 hours someone will be in touch.
the last guy took the wrath but dealt with it in a professional manner and the only member of this full establishment i have had dealing with that has a brain and ability to carry out a task 'shout out yusef mayet TOP MAN'

still ongoing but my advice is don't accept the services from the start and get locked in..... if they are the only option then let your own insurance act on your behalf instead as this 3rd party company that is used to use legal legislation and other jargon to save money for the insurance company.

Don't accept the service, its a waste of time !!!!

Very professional and efficient. Knowledge about what needed to be done.
The repairer was polite and very good at his job.

I've used FMG indirectly as company I got my EV car from used them. They've contacted me and organised repair for my vehicle. It was 3rd party mobile repair company which done great work with my car repair.
Overall I'm very happy with their services. Felt painless.

Absolutely amazing work and great customer service, the job was done to highest standards. Thank you very much

Customer service at the Norwich branch is basically non existent. You can call for ten minutes and no Body answers the phone . The left hand doesn’t seem to know what the right hand is doing - I’ve been given multiple different dates for completion never sure what is accurate and what isn’t And none have come to fruition They seem quite overwhelmed with customers so it’s a long wait for your vehicle to be fixed . When somebody does event answer the lady seems quite stressed and overworked - that’s the impression she gives on the phone anyway . So a month later and my car still isn’t fixed . I would call but haven't got half an hour to waste sat on hold

Brilliant standard of repairs. Looks like its just come out of the showroom.

Helpful staff and appropriate updates. Good quality repairs.
The car interior cabin was very dusty when it was returned.

I have never posted a Trustpilot review before but my experience with FMG has been so poor that I wanted to make other potential customers aware. The repair firm that they used was good but I have had to wait months for them to reimburse my excess. I appreciate that the other side has been slow but their communications have been non-existent. I was promised this would improve after I made a complaint but, if anything, it has got worse. They contacted me over a week ago promising payment. I provided them with all the details that they asked for the same day but I have heard nothing since despite chasing. Their customer service is terrible.

Excellent customer service, especially from Sam in Guildford. Car was replaced and repaired smoothly. A slight issue, not their fault, was found and they took the car back, repaired it quickly with no fuss. What to say, wish all customer experiences could be as smooth.

Our car was involved in an accident. We had a brilliant experience with FMG from the day when we reported the incident right through until we received our car back,at every step we felt supported. The garage team is excellent at their job and our vehicle was repaired within promised time. Repair is of high quality.

Driver drove into my stationary car and FMG ( his insurers) were on it straightaway. All repaired with not too much inconvenience to myself. Thank you FMG

If I could give zero stars I would. They are incompetent, unprofessional and provide one of the worst customer services I have ever experienced. The staff speak to you reading from a script obviously and they could not care less about your issue. They have an online portal that doesn't work properly and doesn't get updated when you send them documents so that results in them asking you by email to send the documents only to realise weeks later that nobody has logged the said documents onto my claim or seen them at all. Over four weeks after starting my claim I am still getting requests to upload the same documents that I have already uploaded by both text and email. It's laughable really how bad they are. Avoid at all costs.

First class service and repairs following an accident. Frontal damage immaculately repaired. Good communications all round with every department.

FMG were rapid, professional and courteous throughout the whole incident. Would recommend their service

Everyone I spoke to from the people who called, the people who picked up my vehicle to the people who returned the vehicle were very friendly, polite and helpful. I was regularly kept up to date with progress and arranged a convenient time for drop off. The repair work was fantastic, as good as new. Excellent service. Thoroughly satisfied.