Scoot Arvostelua 

The worst airline taken in our lives. NO FOOD OR DRINK WAS PROVIDED. Avoid at all costs! We don't even want to give them one star. We booked a flight from Athens to Kuala Lumpur with a transfer in Singapore. The booking was made through booking.com, which we use frequently for our hotel bookings. AT NO POINT during the booking process AND thereafter was I informed that food or beverages are NOT included. During the entire booking process and thereafter, not a single remark appeared, on either the booking.com pages or on the flyscoot.com pages that we went through, to alert us that we are to ensure we book our meals separately. Otherwise we are to pay 'ridiculous' prices purchasing in-flight. After a sudden unexpected expense prior, we were unable to purchase any hot meals. The Swiss passenger beside us was equally surprised that no meals were provided on this long-haul flight. We exchanged snacks that we had in our bags with each other. Thoroughly disappointed. Not even a glass of water was offered when we mentioned our predicament to a stewardess. I have a good mind to write to the Human Rights Council. This is a low-cost, budget airline. That MUST be mentioned in all booking pages.

Upon hearing those words, I was speechless. I'm glad I recorded his words. I can share it anytime. Despite the total delay of two and a half hours, missing my connecting flight, and being forced to stay an extra night at the hotel, ruining all my summer vacation plans, there was no compensation whatsoever. I went to the customer service counter and requested some form of action, but they insisted, "There's nothing we can do." The staff showed no empathy towards the passengers. Furthermore, the manager responded in a domineering manner, saying, "This is normal!" According to Scoot, delays of 2-3 hours are common, and we should just put up with it. What an arrogant and disrespectful attitude towards customers. It seems like they only care about making money.
The in-flight facilities were outdated, and the crew treated the passengers with contempt. This is the worst airline I have ever experienced, and it should be shut down as soon as possible.

I hope this review helps someone avoid the same sad and frustrating experience.

The worst airline, avoid at any cost!!! We booked a flight from KL to Athens with a transfer in Singapore. They kept changing the time of the first flight and a few hours before flying, they changed it again so we had 0 minutes to change!!! How is that even possible that you book a flight from A to B and they do it so you cant complete the journey??!!! At the end, the first flight was even more delayed, then cancelled, we spend the night at the airport, rebooked flights, then had to wait another day for the second flight, which was also delayed, so we arrived more than 24 hours late to our destination, which ruined our plans!

Une compagnie aérienne qui a le pire service à bord du monde

They delayed my flight by TWO days, made me miss my connection and hotel, and still refused to compensate. Absolute disrespect. Shame on Scoot.

Flight 2 hours late. On board of the plane, waiting for 2 hours more due to MECHANICAL PROBLEM and finally missing my connecting flight.
10 hours delay at arrival, no compensation. They even ask you to contact your travel insurance in order to get compensation for their fault.
Managed like cattle, nobody from Scoot to provide an answer. Hot line on answering machine. Customer service still thinking...
I will avoid this airlines in the future, because when they have a problem, you are alone. And they have many problems.

Ho fatto un volo Singapore-Ipoh ed è stato sopra le aspettative. Volo non solo puntuale ma anche arrivato in anticipo. Procedura di check-in agevole e staff cordiale. Nessuna perdita di tempo legata a pesare i bagagli, anzi, essendo il volo pieno è stata data la possibilità di imbarcare i bagagli gratuitamente. I bagagli sono arrivati prima ancora che arrivassi al ritiro.

Refund process for illness super complex (feels like on purpose). They seat total strangers between you and your young children and don’t tell you about this. Cabin service was unfriendly and unprofessional. ScootPlus is a waste of money as the only thing of note you’ll get is a seat that’s about the same as Qantas economy (airport experience is the same low cost experience and of course automated check in didn’t work as it should so add another 15 mins queueing).

Very horrible policies. Not accommodating at all. Customer service is horrible.

I am deeply disappointed and hurt by how Scoot Airlines has treated me. I trusted their customer support, followed their advice step by step, and still ended up losing my money with no service received in return.

I contacted Scoot through their Live Chat to make sure everything was okay before booking my flight. The agent told me I could go ahead and purchase the ticket — and I did, based on that trust. At no point was I warned that I might need a transit visa for Greece, despite my layover being less than 24 hours. After doing my own research, I found no reason to expect visa issues. But when I got to the airport, I was denied boarding due to “incomplete travel documents.”

When I asked for a refund, Scoot refused. Their response was cold and robotic. They pushed all the blame onto me, completely ignoring the fact that their own staff had told me to proceed with the booking. They failed to take any responsibility, despite clear miscommunication from their side.

This is not just poor customer service — this is a blatant lack of accountability. I feel like Scoot tricked me into spending my money and then abandoned me when their mistake caused me to miss my flight.

I am not writing this for sympathy — I want others to know what kind of airline they’re dealing with. If you expect help, fairness, or even honesty from Scoot, don’t. Once they have your money, you’re on your own.

Scoot, you may have taken my money, but you’ve lost my trust forever.

On the 14 /7/2025
My wife and my self were flying back to Australia.
Unfortunately our booking was changed and weren't seating together.
As we were sitting in Premium economy you would think being a married couple we would sit together. contacted Scoot to see if we could change Unfortunately they weren't acomidting.
As we checked in at the airport we spoke to Anna from scoot she saved the day by moving single people and we together .
Thank you Anna she is worth her wait in GOLD.
We depart Athens airport.

This is the biggest scammer in flight companies! We had so many bad experiences with them that I don’t even know on which one should I resume first. First of all they refused to give us our boarding passes when we had to check-in on our flight from Osaka to Indonesia because they needed our return tickets WHILE WE HAD TWO F MONTHS OF VISA THERE ALREADY. So we had to book quick two tickets with this shit company to not loose our flight.
We paid extra for the “ no questions asked cancellation “ but found out later this was another scam because they only offered us a voucher with a much smaller amount anyway!
In the end guess what, we couldn’t even use this because they literally gave us one day to use this voucher! The day we cancelled the usless tickets we should’ve book new ones! Of course being on travels we didn’t got the chance and internet to check the email that day and book flights so we missed the voucher ! Trying to reach them? No chance.

Not to mention that they cancelled our flight while in transit in Singapore on the route Osaka-Bali and left us for hours stressing without any information of where to pick-up luggages or what to do! Avoid them with all cost!!!!!

Our history is a bit longer, but to make is short, we had to book a flight back from Indonesia (we were in Japan heading to Indonesia), after I bought fast some tickets because the guy ripped our tickets in front of us and said that we can't leave from Japan, we said that we gonna buy for Singapore and then paid extra for a refund. When I wanted to get the refund back it says that it's no longer available because I had to claim the VOUCHER in less than few hours when at the beginning of email it's written down that it's available for 12 months!!! Now when I want to claim it, it says that it's no longer available! And btw from Singapore our flight was cancelled to Indo because of a volcano eruption, and the personal was so horrible that they didn't even gave us option or consultation!! Worst experience of my life! Please, but please do not ever fly with this company and personal, better take a walk or go with a boat if you don't have any options. I can't tell in words how much I hate this company and employees.

Where to begin with Scoot? Even the name has connotations of a dog wiping its excrement across the floor. Likewise, this imagery can be used to describe the utterly atrocious quality of the airline, being poorly excused under the pretense of being 'budget'. Using the airline to get from Perth, Australia to Athens, Greece via a connecting route through Singapore was nothing short of a nightmare. The flight from Perth was delayed to the point that we would have missed our other flights, but of course, Scoot refused to reimburse us. The only flight that ran smoothly was from Singapore to Athens. Coming back however, was much, much worse. Firstly, our flight from Athens to Singapore was moved to an earlier date, forcing us to wake up at 3 in the morning, and then wait at Singapore airport once we had arrived for 9 hours. But wait, there's more! Upon arriving at Singapore, we were notified that the flight to Perth would be delayed by another 4 hours. Now, aside from the fact that 3/4 of the flights were delayed, there's the matter of the onboard experience as well. The food was terrible to say the least; even a cockroach would frown upon the poor excuse for slop in abhorrence. Nothing is included on the flight. No on flight entertainment, no place to charge your device without paying, no free slop either. If god forbid you have the audacity to ask for a snack, it won't be done until your money is practically strangled out of you. As for the flight attendents, they are refered to as 'Scooties', and are dressed in some of the ugliest attire I've ever seen, scooting around like bungling bumble bees. Overall, I'd like to say that Scoot can scoot their sorry hindsides as far away from me as possible. NEVER AGAIN.

Absolutely abysmal airline. Not a particularly cheap flight (adding on bags was daylight robbery).
Our first flight was delayed which lead to a rush for the second flight in which they didn't bother to put our bags onto the second flight! Living out of hand luggage when you've paid so much for a check in bag is a kick in the teeth.
No compensation for the situation and both the website and the representatives were useless. Paying for a service that you don't receive is ridiculous. We bought toiletries, clothes etc however we flew to somewhere which involved using local markets so no receipts. Scoot wouldn't even spare these meagre expenses to try to redeem themselves.
I would not recommend anyone to use this airline, I wish I'd have looked at trust pilot ahead of time

⚠️ Misleading interface – customer support does nothing

I searched for a flight from Kuala Lumpur to Singapore, and the system offered me a flight from another country (Indonesia) without making it clear. The departure airport was written in tiny letters, it was completely misleading.

I provided screenshots showing that the system had defaulted to the wrong departure airport, as well as hotel bookings proving that I was in Malaysia — why would I want to fly from Indonesia?

Still, they refused to change or cancel the booking. They told me I had to pay nearly €300 to modify it — even though the correct flight only costs around €100 and I had already paid €100 for the wrong ticket.

Their response was: “We understand your concern,” but they did nothing and kept the money.

🛑 I will never book with Scoot again. Their system misleads users, and their customer support shows zero empathy or accountability. Avoid.

Cost to amend a booking is higher than the booking cost!

Terrible customer service – denied compensation for major disruption

Our Scoot flight TR13 from Sydney to Singapore (22 May 2025) was cancelled due to a technical fault after we had already boarded. We were forced to disembark and spend the night in Sydney. The airline offered a hotel and $50, but this didn’t even begin to cover the real costs we incurred.

Because of this cancellation, we missed our prepaid domestic flight in Indonesia, and lost an entire prepaid day at a surf training camp — including hotel, meals, and professional coaching. All non-refundable.

We submitted a formal reimbursement request, provided receipts and documentation, and were told they would escalate. Then Scoot denied all claims citing "policy," without considering the specifics or financial impact. No empathy, no proper review, and no willingness to take responsibility.

This is unacceptable. We’re now escalating to aviation authorities and consumer protection agencies. Think twice before flying Scoot — they may leave you stranded and ignore your losses.

I’m sharing my ongoing experience with Scoot in hopes it helps other travelers avoid a similar situation.

In March 2025, I booked a fully paid ticket on Scoot (Booking Ref: RYGZQZ) and added the “Cancel Your Trip” option, which clearly states it allows for monetary refunds. When I attempted to cancel my trip in April — well within the time limit — Scoot’s website displayed an error and wouldn’t allow me to complete the cancellation.

I took a screenshot of the error as proof and submitted a refund request via their online form. I received a case ID, but then heard nothing for weeks. I followed up again, only to get generic, automated replies, each time with a new case ID, and no progress.

Eventually, I escalated through PayPal — Scoot acknowledged the system error, but still refused to refund me to my original payment method. Instead, they issued a travel voucher (AUD 763.31), even though I explicitly declined this in writing multiple times. They finalized it without my consent.

It’s now been nearly 3 months, and I’m still waiting for a proper refund. I’ve reported this to the Singapore Tourism Board (STB) and CASE (Consumers Association of Singapore), but there’s still no resolution.

As a flight attendant myself, I understand airline systems and processes — and I find this practice not only disappointing, but deceptive. The “voucher-first” policy feels like a designed tactic to exhaust customers into giving up their refund rights.

If you’re considering flying with Scoot, be aware:
•Refund terms may not be honored
•System failures are not fairly addressed
•Customer support is slow, automated, and often unhelpful

As a wholly owned subsidiary of Singapore Airlines — a brand globally renowned for excellence — it’s deeply disappointing that Scoot operates in a way that seems to disregard basic customer rights and satisfaction. This not only reflects poorly on Scoot, but may ultimately tarnish the reputation of Singapore Airlines itself.

I still hope Scoot will choose to do the right thing and refund me properly. Until then, I’ll continue to share this experience so that others can make informed decisions.

Additional Note – July 30, 2025

I have now received a formal rejection from my credit card company regarding my chargeback request. Although I provided full documentation of Scoot’s system error and my refusal of the voucher, they ruled that — according to Scoot’s fine print — all refunds are issued as vouchers. This condition was only visible on the itinerary after booking, not transparently communicated during purchase.

At this point, after escalating through every available channel including PayPal, STB, CASE, and my credit card provider, I have no path left to seek a refund. This experience has been disheartening, time-consuming, and costly.

My only hope is that this review helps prevent others from falling into the same situation. Please read all fine print carefully before booking with Scoot — and be aware that “Cancel Your Trip” does not guarantee a monetary refund.

Laptop was stolen from my cabin luggage
No compensation.
A flight from Melbourne to Singapore.
No safety or security for the passengers belongings.
Had a flight on the 3rd of January from Athens to Adelaide.
Late flights, missed connections and lost luggage in Singapore.
Disgusting third world airline