Scoot Arvostelua 

Scoot is a low budget airline so don't expect great service, meals and entertainment. The biggest downer for me is that they don't have any flights from New Zealand. So I can only use them when in Australia. Second downer is that prices aren't as cheap as they used to be. Might as well travel with a traditional airline.

I am writing to express my deep frustration and disappointment with the handling of our flight refund case by Scoot. Over 18 weeks ago, Scoot rescheduled our flights from Bangkok to Australia, resulting in an unacceptable 22-hour layover in Singapore. You offered—and we accepted—a 100% refund for the disrupted flights.

However, we received only 70% of the total amount, leaving us nearly £300 out of pocket. Since then, we have spent 14 weeks sending twice-weekly emails, only to receive vague, anonymous responses claiming that the issue is still "under investigation"—with no sign of resolution or accountability.

This is not just unacceptable; it appears to be a deliberate stalling tactic. At best, this is gross incompetence. At worst, it suggests Scoot is willfully withholding funds owed to its customers.

Very disappointing and a major slight on Singapore Airlines with who this company is linked with.

After this experience, never will I book with this company again.

🚨 Scoot Airlines – The Flight from Hell

I am absolutely disgusted this airline is even allowed to operate long-haul flights. My experience with Scoot (a Singaporean budget airline) wasn’t just bad — it felt like deliberate psychological and physical abuse.

First, I was forced to throw away 2 liters of water because security screening was set at the boarding gate, not at the main entrance — a strategic trap. Once on board, water was sold for $3 per tiny cup, and they only accepted credit cards or cash in Singaporean currency.

I didn’t even depart from Singapore, I was flying from Thailand, so I had no Singaporean cash. And to make it worse, I was only allowed to spend up to $20 total on my debit card during the entire 12-hour flight.

That $20 had to cover both food and water. One small meal was already over $15, so I had to make the inhuman decision to starve, just to ensure I could buy enough water not to faint.

I have a medical condition that requires hydration and movement to prevent blood clots (DVT), and yet I was put in a position where I had no access to free water, no flexibility, no compassion.

The AC was blasting ice cold air, and they refused to offer blankets, not even for sale. My lips dried out, I had headaches, my entire body hurt from shivering. I cried during the flight, literally cried from the cold, tension, hunger, and pain.

When I asked for help, a male crew member treated me with open hostility, acting like I was a burden instead of a human being.

I was handed 4 paracetamol tablets during the flight, which obviously didn’t solve anything, I am now bedridden and sick with a cold because of this ordeal.

This was not air travel. This was 12 hours of paid torture.

No empathy. No basic dignity. No rights.

I am traumatized, furious, and physically unwell because Scoot has weaponized discomfort to force sales, while ignoring the needs and health of passengers.

Unless you enjoy being starved, frozen, humiliated, and medically endangered
→ Avoid Scoot Airlines at all costs

Scoot has handled our case extremely poorly. We were promised a 120% refund voucher within 20 working days. First, Scoot delayed the start of processing from 16th May to 20th May without any proper reason.

After multiple follow-ups, a Scoot representative assured us we would receive the vouchers by 25th June (already 23 working days). But when we called after that date, another staff member, Divya, shockingly said that the delay was because we had called too many times. Instead of providing solutions, she interrupted us, gave irrelevant answers, and showed no professionalism.

When we called again on 28th June, Scoot casually told us they now need another 20 working days, with zero accountability.

This experience has been deeply disappointing. Customers deserve better than being misled, ignored, and blamed for following up. If you are considering booking with Scoot, think twice.

I had the worst experience with Scoot Airlines after they cancelled my international flight (TR25 & TR658) from Melbourne to Phuket via Singapore without any prior notice. I only discovered this at the airport after queuing for check-in, completely blindsided.

Not only was there no communication, but the airport staff were shockingly rude and unhelpful, showing zero empathy or responsibility. I had to urgently book a last-minute flight on another airline, out of pocket, just to make it to my destination on time.

As a result of Scoot’s negligence, I also lost a prepaid hotel night at a 5-star resort, adding to the financial and emotional toll of the experience.

Avoid this airline at all costs — if things go wrong (and they often do), you’ll be left stranded, dismissed, and paying for their mistakes. Absolutely disgraceful.

SCOOT emailed me boasting about great prices on offer ending Sunday so i looked into it and YES i booked a flight only to find a far better price on offer the same flight and time and dates.
I have tried to speak to SCOOT about this miss leading offer / FALES ADVERTISING only to be told more or less SUCKO nothing can be done SO CALLED CHEAPEST AIRLINE PRICES ???????

I guess I can only blame myself for booking Scoot and missing granny's last moments on this earth. Couldn't even book another flight as I was only aware of the cancellation from other passengers further in line. No announcements no communication no assistance.
Heartbroken doesn't even begin to cover this.

Airline boards everyone onto the plane and then makes everyone wait an hour to change a tire. But thankfully they will give all the passengers some tap water to compensate for the delay 🤯

BE VERY CAREFUL TRAVELLING WITH THEM FROM DAVAO AIRPORT. THERE IS A 900 PHP AIRPORT TERMINAL FEES NOT INCLUDED IN YOUR TICKET THAT NO ONE TALKS ABOUT!

Scoot is a shameless airline.
When I checked in at the BKK airport, I arrived early and if they could change me earlier flight (initial flight time changed and delayed), the Scoot manager guy told me I have enough time (2hours) to transit and he cannot changed that.

What happened next is the disaster!
The flight delayed for 6 hours.
And my next flight were cancelled and I have to buy again because I missed my transit flight.

Up to this day, except a very vague email, the Scoot airline has not taken any responsibility or dont even bother to apologise.

What a Shame Scoot.

# Unacceptable Service Experience with Scoot Airlines: A Disgrace to Customer Care
- Assigned seat directly outside the restroom—extremely uncomfortable.
- No prior warning about poor seat placement during online check-in.
- Lack of assistance from crew members; dismissive attitudes.
- Technical issues with online check-in—failed to purchase extra baggage.
- Staff was unhelpful and unprofessional, particularly Manager Mohammed Neamath Ullah.
- Poor customer service reflects badly on Scoot and Singapore Airlines.
- Will not recommend Scoot Airlines to others—consider other airlines.

We didn’t know about the company before booking our tickets. It was obviously cheap but not a lot cheaper than other tickets. Just keep in mind that on a 12 our flight there’s no:

- food or drinks included (water $3)
- no screens with entertainment
- no possibility for charging your phone
- no blanket

We were hungry, freezing and phones out of battery for the whole flight.
Unfortunately we didn’t do our own research well enough and mistakenly expected the standards to be better.

We had to wait 1.5 hour to buy a water.
The seat next to us fell on the floor when a man tried to sit down. The flight’s attendants seemed very unhappy as well.

I would recommend you to pay a bit more and book with another company

I saw a lot of negative reviews, but for me Scoot is probably the best low-cost airline I've ever flown with. Everything is minimal, but it's more than enough for a comfortable flight. The staff is very attentive and only give remarks when necessary. And unlike other low-cost carriers, they never make a fuss over an extra centimeter or kilogram. Highly recommended!

Vol retardé de 26 heures, le 1er janvier. On nous a laissés attendre à l’aéroport de 9h à 16h, sans aucune assistance, entourés d’agents complètement dépassés qui nous donnaient des informations contradictoires toutes les 30 minutes. Personne ne savait rien, personne ne prenait ses responsabilités.

À 16h, toujours pas de solution. On nous annonce que le vol partira le lendemain, mais pas d’hôtel pris en charge, pas d’aide, pas même un bon de taxi. Un 1er janvier, quand tout est complet, on a dû chercher un hôtel à nos frais, dans la panique. C’est une honte.

Le remboursement de cet hôtel, pourtant dû légalement, a pris cinq mois. Pendant ce temps, j’ai dû faire face à un “service client” inexistant : aucun numéro joignable, uniquement un chatbot, où des “agents” répondent avec des messages automatisés copié collés sans aucun suivi.

Et le clou du spectacle : une fois arrivés à Singapour, la base de Scoot, aucun personnel sur place pour nous accueillir ou nous aider. Rien. Juste un téléphone mural, comme en 1998. Indigne.

J’ai fini par récupérer mon argent, mais uniquement parce que j’ai harcelé leur SAV pendant des mois.
Cette compagnie est désorganisée, méprisante et totalement absente en cas de pépin.
Un retard, et vous êtes seuls, oubliés, méprisés.

Unsere Reise mit Scoot war leider von massiven organisatorischen Problemen geprägt – sowohl auf dem Hin- als auch auf dem Rückflug. Beim Rückflug von Bali nach München verpassten wir aufgrund einer über zweistündigen Verspätung des Scoot-Flugs nach Singapur unseren Anschlussflug nach München. Trotz gültiger Buchung und rechtzeitigem Check-in konnte der Weiterflug nicht angetreten werden, da wir erst nach Abflug in Singapur ankamen. Stattdessen mussten wir eine stark verlängerte und äußerst stressige Ersatzverbindung über London in Kauf nehmen. Die Ankunft in München verzögerte sich um über fünf Stunden, zudem kam unser Gepäck erst Tage später an.

Auch auf dem Hinflug gab es erhebliche Probleme: In Singapur waren wir plötzlich nicht auf der Passagierliste für den Anschlussflug nach Jakarta – obwohl alles ordnungsgemäß gebucht war. Erst nach langer Wartezeit am Gate und erneuter Rücksprache erhielten wir einen späteren Flug. Auch hier ging Gepäck verloren.

Der Kundenservice von Scoot reagierte zwar freundlich, lehnt jedoch jegliche Verantwortung für die Unannehmlichkeiten ab und verweist lediglich auf die Reiseversicherung – trotz klarer Versäumnisse bei Flugplanung, Kommunikation und Gepäckabwicklung. Eine Entschädigung oder konkrete Lösung wurde nicht angeboten.

Insgesamt ein äußerst enttäuschendes Erlebnis mit chaotischem Ablauf, fehlender Transparenz und mangelnder Kulanz. Wir würden dringend davon abraten, mit Scoot Langstrecken mit Anschlussflügen zu buchen.

Honestly, I’m not even surprised Scoot has so many 1-star reviews. Here’s my story.

This was my first trip to Japan, and it was completely ruined by Scoot’s poor service, lack of accountability, and zero empathy.

I checked in 2 hours before departure and was told my gate was D37. I received an email about a delay, so I waited calmly. Yes, I admit I was too relaxed — but I only found out FIVE minutes after the gate had closed that the gate had actually been changed to D41.

And excuse me — at other airports, even in less "efficient" countries, I’ve seen airport staff actively search for passengers, call out names over loudspeakers, or even walk around looking for people. But Scoot? No one at D37 lifted a finger. You sent an email, sat back, and let passengers miss their flight?

At the transfer desk (C Transfer), a Scoot staff member assisted me. I had to buy another ticket to Japan — out of my own pocket. I asked TWICE if my checked baggage would follow me to Narita. Both times, the staff confidently assured me: “Yes, your baggage will arrive in Narita. You just need to catch your next flight.”

That was a LIE.

When I landed in Narita, Japan — my baggage was still in Singapore. I spent 2.5 days in Japan without basic necessities. I missed valuable moments, wasted money, and had to scramble just to function, all because of Scoot’s careless handling.

But it didn’t stop there.

After trying to enjoy the rest of my trip, the return flight from Singapore to Surabaya was once again a nightmare. The flight was delayed, and after boarding, Scoot shut off the aircraft’s engines for nearly 2 hours due to “maintenance.” That meant no air conditioning, no ventilation, no signal, no communication — just a hot, suffocating cabin full of tired, frustrated passengers.

Imagine sitting in a metal tube for 1.5 to 2 hours with no airflow, without explanation. It's not just uncomfortable — it’s absolutely unacceptable.

I submitted a baggage delay claim and provided every document Scoot asked for — only to be told that because I didn’t keep receipts for emergency purchases, I don’t qualify for compensation.
So, what’s the point of asking me for all those documents and delay confirmations? Just to reject me with a cold copy-paste email?

Final thoughts:
Scoot isn’t just a “budget airline” — it’s a disaster in disguise. From miscommunication, baggage failure, flight delay, to trapping passengers in a broken aircraft — this airline has proven it doesn’t care about people.

I will NEVER fly Scoot again, and I strongly advise everyone reading this to avoid them at all costs. You may save a bit of money on the ticket, but you’ll lose your time, your peace of mind, and possibly your entire trip.

Today we landed in Phuket coming from Singapore about 19.15
The landing was an absolute nightmare
and everybody had the feeling we are all going to die right away. No bad weather no rain no wind no apologies was offered.
A drunken pilot or what ??????

After an accident with our daughter of 7 at the airport of Lombok, we missed our flight with Scoot from Lombok to Singapore. They came to the hospital to check if everything was ok and rebooked our flight the same day. Because there were no flights that same day from Lombok to Singapore they offered us to fly from Bali to Singapore with no extra costs. Because we were running out of time a steward waited for us at the departure hall and helped us checking in and making sure that we were on time. He even told us that we could board at the latest so that there was some time to eat for us at the airport! Really great service and caring from their part!

I had never really heard of Scoot before so I was quite hesitant to fly with them after reading many mixed reviews, however I decided to go with them due to the price.

I am glad I did because I can not fault the airline one bit! The staff were friendly and the flight was a smooth as any other flight I have been in before.
Would I use them again to fly, most definitely.
All airlines can have issues from time to time even the most well known ones and people usually only write the bad experience generally nit the good.
I highly recommend this airline as I used them twice over my whole trip and both times were great!

messed up my ticket so I couldn't check in. when they finally managed to check me there where no more seats on my connecting flight left. I tried to check in online and reach out to them in advance but couldn't reach anybody only the most useless "AI" chat bot I have seen in ages. never again!!!!