Scoot Arvostelua 

Scoot Airlines – Dishonest, Greedy & Completely Unethical ⚠️

One of the worst airline experiences I’ve ever had.

I booked a round-trip from Perth to Visakhapatnam, departing 31st Dec 2025 and returning 2nd Feb 2026, for $1,060. Later, I wanted to change the departure to 3rd Jan 2026. Before changing, I checked Scoot’s site — the fare for that day showed $401.20.

But when I submitted the change, Scoot suddenly showed the fare as $660 for the exact same flight — a $260 price hike, plus change fees. I was forced to pay $371 extra in total.

This is nothing short of daylight robbery. They know you're stuck and take advantage. If I hadn’t checked the price beforehand, I wouldn’t have known they were manipulating the fare during the change.

Scoot’s pricing is deceptive, their system is built to exploit, and their values are non-existent. No transparency. No ethics. Just pure corporate greed.

🚫 Never flying with Scoot again.

Avoid this airline if you don’t want to be scammed.

Nie wieder! Mein Rat: bucht lieber woanders.

We booked over two months ago and have already received at least six emails stating that the flight times have changed. However, when we checked the bookings, there was no evidence of this. However, you MUST confirm. This almost seems like a deliberate strategy to sell the seats multiple times and then shift the responsibility onto the customer because they haven't confirmed their flight (for the umpteenth time). I can easily imagine that some customers, when nothing has changed on the flight, have to reconfirm every time, do not feel the need to do so (over and over again), with all the dire consequences that entails... and we haven't even left yet.

Sehr geehrte Damen und Herren,

hiermit möchte ich meine tiefe Enttäuschung und Frustration über die Handhabung der Flugstornierung meines Scoot-Fluges TR720 von Singapur (SIN) nach Athen (ATH) am 09. April 2025 zum Ausdruck bringen.

Meine Reise begann mit einem Flug von Bangkok nach Singapur. In Singapur angekommen, erfuhr ich von der kurzfristigen Stornierung meines Anschlussfluges nach Athen aufgrund eines Streiks am Flughafen Athen. Dies versetzte mich mitten in der Nacht in eine völlig unklare und stressige Situation am Flughafen Singapur.

Die fehlende Unterstützung durch Ihre Airline vor Ort war absolut inakzeptabel. Obwohl ich direkt am Schalter der Scoot Airline stand und dringend Hilfe benötigte, wurde ich von den Mitarbeitern aufgefordert, die Hotline selbst anzurufen und die Situation zu klären. Dies ist ein katastrophaler Kundenservice in einer Notlage und zeigt eine eklatante Missachtung der Passagiere.

Die mir angebotenen Optionen waren inakzeptabel und nutzlos:

Ein Gutschein, der erst in einem Monat aktiviert werden konnte.

Ein alternativer Flug erst eine Woche später, was bedeutete, eine Woche in einer der teuersten Städte der Welt, Singapur, festzusitzen.

Angesichts dieser unzumutbaren Optionen und der völligen Hilflosigkeit durch Scoot sah ich mich gezwungen, auf eigene Kosten ein Ticket zurück nach Bangkok zu kaufen, da mir keine praktikable Lösung angeboten wurde. Ich musste eine Nacht auf dem Boden des Flughafens verbringen, bevor ich am nächsten Mittag zurückflog.

Dieses Erlebnis war extrem belastend, zeitraubend und kostspielig. Die Art und Weise, wie Scoot mit dieser Stornierung umgegangen ist, ist inakzeptabel und zeugt von mangelnder Verantwortung gegenüber den Reisenden. Ich erwarte eine umfassende Stellungnahme zu diesen Vorkommnissen und eine angemessene Entschädigung für die entstandenen zusätzlichen Kosten und Unannehmlichkeiten, insbesondere für das selbst gekaufte Ticket zurück nach Bangkok und die mir entstandenen Mehrkosten.

Ich werde meine Erfahrung in allen relevanten Foren und Plattformen teilen.

Mit freundlichen Grüßen
Alexander Ohl
Scoot Buchungsreferenz (TR720): YG5PHX

Scoot is the budget arm of Singapore Airlines. Its predecessors, Silk Air and Tiger were vastly better in comfort and service. They charge high prices for checked baggage, but allow passengers a 10 kg free allowance for cabin baggage. This results in most people carrying much more than 10 kg and scrambling for bin space. The crew are not always helpful. I sense that the mainly Chinese cabin crew treat people of other races differently except of course Caucasians. Scoot's policy of charging $3 for a box of water is unforgivable, and the food is vastly overpriced. Their fares however are competitive, so one has to grit it out, as it's one of only 2 airlined that serve the Singapore-Coimbatore route.Expect the worst and hope for the best like an empty seat next to you.

I usually don’t write reviews, but my recent experience with Scoot deserves to be shared. During check-in on 9 August 2025 in Manila, I requested to purchase an additional 20 kg baggage allowance for my mum, who was on the same itinerary. Unfortunately, the charge was mistakenly applied to my dad’s instead, who was in a different itinerary, and I was never informed of the total cost which was PHP 43,300 before payment was processed. I understand that excess baggage costs more when paid at the airport, but at no point was I told this would be treated as “excess baggage” or what the actual charges would be. The ground staff used vague terms like “non-refundable” and “unfathomable,” but did not provide a clear breakdown or written confirmation prior to charging my card. If I had known the full cost upfront, I obviously would not have agreed to proceed, as I could arrange a cheaper alternative. I raised this issue with Scoot customer service, but my concerns were greatly dismissed. Despite requesting escalation and a review of how the payment was handled, I received a generic response with no real acknowledgment of what went wrong or how it could have been avoided. I’m not expecting a full refund or compensation, but I do expect clear communication and accountability, especially when large sums of money are involved. It’s disappointing that Scoot wasn’t willing to offer even a small goodwill gesture or take responsibility for the lack of transparency. I hope Scoot improves its airport processes, particularly around informing customers of costs before payment is made.

Sono profondamente deluso e arrabbiato con FlyScoot. Ho prenotato un volo per l’11 novembre al mattino, pagando 250 euro per il volo. Tuttavia, la compagnia ha cancellato il volo originario, costringendomi a un volo nel pomeriggio dello stesso giorno, facendomi arrivare il 12 novembre invece dell’11, rovinando i miei piani.

Ho chiesto di spostare il volo al 10 novembre, ma FlyScoot ha risposto in modo arrogante, imponendomi costi aggiuntivi indegni per un errore che non era mio. È inaccettabile che una compagnia tratti così i propri clienti, costringendoli a pagare per un problema che non hanno causato.

Questa esperienza con FlyScoot è stata inaccettabile e spero che questa recensione aiuti altri viaggiatori a evitare simili disagi.

Some edits from my previous review:

Scoot Airways
scoot B787-8
Reference number O9C37Z

Flight TR721 from Athens to Singapore
21/09/2025

Flight TR16 Singapore to Perth
22/09/2025

Onboard flight Athens to Singapore I attempted to pay for a meal, however the Scoot staff could not accept my digital visa card. As that was my only form of payment, the staff were unable to provide me with any food or drink for the duration of the flight, approximately 13 hours including boarding and disembarking.

What was more difficult was that the airline could not provide me with any drinking water for the duration of the flight, because water is also a charged service. After consuming the water I had brought onboard, I had no access to drinking water for the remainder of the flight. This was over 13 hours. One of the staff members noted because it is a budget airline they cannot provide free drinking water. I need note the price I paid for my fare, because it was actually a higher fare than some non-budget airlines. The price for my flight was 798 EUR ≈ 1,426.14 AUD.
The passengers in seat 4H and 4J offered me a canned drink, and I retrieved water from the wash basin in the lavatory out of necessity. I felt this was unethical and it was upsetting. I understand now that a physical card or cash is required, and in future I will have a physical card with me onboard. However for my upcoming connecting flight I will need to bring my own food and drink onboard purchased from the airport with my digital card because that is my only form of payment right now.

Separate to this, I pre-paid an additional 150 EUR ≈ 266.92 AUD for a Scoot-in-silence/Stretch seat for both flights. For flight TR721 I was in seat 4F, and I am awaiting my connecting flight to Perth on flight TR16 which I have pre-booked seat 4D. On Scoot's website, these seats are described as "Exclusively for passengers aged 12 and above, this quiet zone offers enhanced comfort with generous legroom" and "ensuring ample legroom to stretch out and relax". This was untrue. The aircraft is designed so passengers may only access the lavatory by using the legroom areas of the front seats of the middle isles (seats D, E, and F)as a walkway to the lavatory. This meant that passengers needed to use the legroom area to access the lavatory throughout the entire flight. This resulted in people regularly needing to ask me to move, walking over my legs, stepping on my belongings, bumping my seat, grabbing onto my arm rest during turbulence to balance as they passed by, and consistantly asking to pass through. Also, passengers from other areas of the aircraft brought their babies and young children into the Scoot-in-Silence area for long periods of the flight. Staff did not ask them to leave the area, even while the children were crying or yelling. I would have to say the seats in the front rows of D, E, and F are in fact inferior to a standard seat and at the least, they should be freely allocated because of the disturbance passengers will experience throughout the flight.

Overall, I am unhappy with the service from Scoot Airways. Especially the lack of compassion for my unexpected circumstances regarding my inability to purchase food or drinking water for this long haul flight. I am requesting a refund for my seat purchase.

I am leaving this as a public review so future passengers are aware regarding the inability to make digital visa payments for food and drink and a strong warning not to book the stretch seats in seats D, E, or F of any numbered row. (Seats A,B,C and K,J,H do not share the same problem because they are on the sides of the aircraft whereas D, E, and F are in the center).

Sincerely,
Rebecca Doust

I booked with Scoot in good faith, but when a genuine medical emergency forced me to cancel, they turned the refund process into a nightmare. Despite their policy covering immediate family medical issues, they repeatedly rejected my documentation, each time inventing new hurdles and wasting both my time and my doctor’s time.

I ultimately provided a proper medical certificate that clearly stated my mother’s condition, her inability to travel, and that she was unfit since before my scheduled flight. Still, Scoot refused to process a refund promptly. Instead of showing compassion or efficiency, they dragged out the process with bureaucratic excuses clearly designed to make customers give up.

This experience has convinced me never to fly Scoot again. If you value fair treatment and reliability in difficult situations, look elsewhere. Scoot hides behind policies and technicalities rather than supporting its customers when they need it most.

Wir sollten planmässig mit 6 Personen am 14.09.25 von Koh Samui nach Singapur fliegen. Da wir diesen Flug -selbstverschuldet- verpasst haben, konnten wir mit Hilfe der wirklich freundlichen Scoot Mitarbeiter am Check-in Schalter problemlos den Flug auf den nächsten Tag verschieben und völlig kostenfrei umbuchen und am nächsten Tag fliegen..Tolles Team , von der Chefin auf Koh Sanui bis zu den fleißigen Mitarbeitern, besonders zu erwähnen: Mr./Mrs. Unsree, der sich 2 h nur um uns gekümmert hat…DANKE

you get what you pay for
we were happy with our scoot flight from Melbourne to Amritsar, we cant complain as we paid very cheap price for the price, therefore the service and experience was above our expectations. Definitely worth "splurging" for the scootplus option, it gives you fastrack in the lines and the seats are much better!

Our food preferences were made to default leaving us with left out choices. The customer care could not be of much help either.

Horrible airline. Their flight from Cebu was about 1 hour delayed, or "retimed" as they call it. So my transfer time in Singapore was cut from 90 to 30 minutes. I made it onto my connecting flight, my bag did not. I had planned to take my carry-on bag with me on board, but the check in agent in Cebu asked me to check it in and route it through to Jakarta, because they needed space in the overhead bins due to a full flight. Scoot sends me emails several times a week, about promos, their magazine, mileage stuff or a letter from their CEO. When they leave a bag behind, total silence. No info, no update no apology. I was left waiting at the conveyor belt in Jakarta like an idiot, after my last fellow passenger had left I went to the lost & found counter. The lady pretended to be helpful and assured me delivery to my hotel the next morning. Mind you, I was left without clothes, cosmetics and medicines in a city I had never been before, late in the evening. They didn't offer a t-shirt, a disposable undie or even a tooth brush. Nothing. Sure enough, my bag did not arrive in the morning. It's late afternoon now and my messages and calls on the dedicated lost-and-found-WhatsApp are being ignored. Still no bag, more than 20 hours later.

Terrible, they damaged my baggage and won’t take responsibility

Comprei um voo e não pude realizar o mesmo por motivos pessoais. Recusaram-se a devolver os valores pagos pelas taxas/impostos, reserva de lugares e pelo bilhete flexível. Para esquecer...

Made a booking online, paid with my card and then their booking page kept asking me to pay $0. Tried that many times but kept getting same message. Thought it had gone through but got no confirmation. Called their helpline, horrible experience. Now fare has gone up and they refuse to help. Horrible experience

Horrible experience!!!

I had a flight from Kuala Lumpur to Athens, with a transit in Singapore.

The first flight was delayed for almost 1.5 hrs and luckily I was able to catch the next flight to Athens, by running for almost 20 minutes in Singapore airport as the Gate was almost on the other side of the Airport!!!

Not only that, but they did not deliver my checked in luggages on my return trip. I had to wait for 2 days, when they did deliver both of them I noticed that the wheel of the luggage was missing (!!!!) and several scratches and abuse! Absolutely horrendous!

I immediately filed a damage report along with the property irregularity report that was provided from the Airport and still waiting on their response. I expect a refund of both luggages as one of them is completely destroyed and the other one has been damaged a lot...

I would not recommend booking with them. I have to say flexible option worked well, as i had to change my return ticket but all this experience was UTTERLY ABYSMAL!

PS: Finally they sent me a settlement of 70 EUR but my luggage costed 150 EUR ! They have not given any refund on the second luggage which was destroyed, replying that they are not responsible for wear & tear - scratches!

I had a flight from Denpasar Bali to Singapore. Transit in Surabaya booked by booking.com. In Surabaya it was imposssible to catch the plane to Singapore. I waited only 10 minutes for my baggage and the immediately transfered to Terminal 2 by Taxi. This takes 20 Minutes. The Counter of Scoot was already closed. Also 4 17 year old chinese girls had the same problem. Soot manager was not able to fix this problem or open the counter again for us. I was stranded in Surabaya 2 nights without Wifi. Im 80% handicaped cause I have a broken leg. Now booking.com say they cannot give the money back cause I did not contact them within 24 hours. It was impossible for me to contact them cause I was stranded in Surabaya. Careful with booking.com and Scoot.

Scoot should follow other airlines to limit the cabin luggage weight from 10kg to 7kg. The cabin compartment just not enough to accommodate all. In the end have to wait an hour as they transfer some luggage to the cargo compartment. Even sitting right in front my bag has to be further down. Also staff not to well trained. Ordered prepaid meal and the drink is missing. The stewardess said another stewardess will take care of it. Until the plane going to land, I asked a steward about it and he asked if my ‘meal’ comes with a drink. Asked for my ticket. I asked him if a ‘meal’ has rice set, dessert and crackers but no drink? He probably did not know what a ‘meal’ is and probably never seen their catalog. And staff too busy trying to make extra money selling food on the pushcart forgetting those who already paid for it. If they want to make money, charge for the luggage!

Beware of their unethical business dealings, I paid to upgrade 2 seats to “Stretch Scoot-in-Silence” (Extra Legs room). I received email for confirmation of 2 new seats numbers on 23rd May 2025. In August I did online check in for my flight, they gave me 2 different seats “Standard Scoot-in-Silence”(No Extra Legs room). I requested for refund but they declined, saying that I was still sit in the same area/zone/group. Yes it was in the same group but no extra legs room plus the price was mora than double in difference. I thought since this airline is operate by Singapore airlines, they should be trusted company , but I was so wrong. I am extremely upsetting due to their dishonesty, some night couldn’t sleep not because I lost $230 but in principle I felt cheated and let down

This is their response

Thank you for writing to us.

We refer to your refund request for ACZMUD made through our call center

We are sorry that we are unable to accede to your refund request because both seat are part of the same seat group.

Thank you for taking the time to call to us, and we look forward to your continued support.

Yours sincerely,

Rafael
Customer Service Representative
The Scoot Team