Scoot Arvostelua 

I will not give this company any stars. They denied me wrongly on boarding my flight to Hanoi. And the reason was that I needed a e-visa when I don’t , cause I’m a danish passport holder. After over a mouth I still wait for my money back, I was stuck in Singapore for a week . Nobody is answering my email, and they say that they can’t find my case. I have lost around 2000£, cause I needed to book new flight and hotels ass well.

Scoot – Bangkok to Singapore

We chose Scoot primarily because the flight times suited us, and for a short hop between Bangkok and Singapore it seemed a practical option.

The priority seats, which are marketed as a business-class-style product, were comfortable and offered reasonable legroom, making the two-hour journey manageable.

However, the service was below standard and a real disappointment. The cabin crew were noticeably unfriendly — not a single smile throughout the flight — which stood out even more after recently flying with Thai airlines, where warmth and genuine hospitality are the norm.

The onboard food was of poor quality and not particularly enjoyable. Cold drinks were served warm, and there was no alcohol available at all, which felt surprising even for a low-cost carrier.

Overall, while Scoot may work if the schedule fits and comfort is your only concern, the lack of service culture and substandard catering mean it is not an airline I would rush to choose again.

TR13 Sydney to Singapore ! For almost to plane door all waited they found technical issue. Made us go back to terminal gate wait an hour then boarded then more / different technical issues ! Maintenance concerns for this airline!! Delayed already by 3 hours. Poor communication and lack of empathy by captain and airline

Extremely disappointing ScootPlus experience.
I paid AUD 2,345 for a ScootPlus ticket specifically because I suffer from back issues and needed a seat that reclined for basic comfort on a long-haul flight. Unfortunately, my seat did not recline at all, causing significant discomfort. Despite this, Scoot offered only SGD 75 in compensation, which is completely disproportionate to both the cost of the ticket and the impact of the issue. This response felt dismissive and showed a lack of regard for customers who pay for and rely on premium seating. Based on this experience, I would not choose Scoot again.

I dont have but experience flying the costumer service is bad had experience trying to refund my flight calling for multiple times no email no call s just letting you down once
You booking is done no help not satisfying loosing youre money not recommended very hard to get a help bad expirence 😡😡😡😡😡😡😡😡😡😡😡

I travel frequently around the world and usually have a good sense of what to expect from an airline. This was not my first time flying with Scoot, and while I used to like the airline, the quality has been getting worse and worse.

My recent trip was extremely disappointing. The flight was mostly delayed due to the airline itself—there was already a one-hour delay on the outbound flight, and nearly a two-hour delay on the return. By the time the meal trolley reached my row, three hours of the flight had already passed, and it had been a total of five hours since boarding.

I hadn’t pre-ordered a meal because the pre-order options were very limited and honestly not appetizing. I wanted to see what else would be available onboard. Their brochure shows a variety of appealing food items that should be available during the flight. After waiting five hours for inflight service, it turned out they only had instant noodles and the same low-quality meals that were available for pre-order. No, thank you. On top of that, passengers are not allowed to bring their own food, yet the airline offers almost nothing of decent quality—and at a painfully slow pace.

Because the service took so long, the bright cabin lights stayed on for over three hours (and even longer in another section). The overall atmosphere was unpleasant, and the crew unfortunately contributed to that feeling. Everything felt chaotic, and communication was poor. Before landing, they suddenly switched the lights back on without any gradual adjustment, which was another unnecessary discomfort.

I am often asked for travel recommendations, and until now I used to suggest Scoot. After this experience, I will be advising my friends and acquaintances to avoid flying with Scoot instead.

A lovely flight! Plane was on time the staff were really friendly. Bags out at other side in a timely manner!! Great experience

terrible terrible, terrible company selling refundable tickets that in fact aren’t refundable at all even for legit medical reasons.

Flight delayed 1 to 2 hours coming and going. Website is the worst I've ever used. Our last time. We upgraded seats and they are quite nice but you don't receive much in extra amenities.

Paid to upgrade my seat (choose a seat). They said due to some flight disruption they had to then change my seat. I asked for a refund, they refused. So: pay for a certain seat, don't get the seat, don't get a refund. 😅 Unimaginable stupidity. Don't pay to upgrade or add on any extra with Scoot.

I booked two seats in the emergency exit row for my friend and myself for our flight from Singapore to Bangkok.

The total (extra) cost for both seats was around 40€. I am completely sure that I booked the right seats because they were labeled as the emergency exit row seats and there was no other row infront of it.

As I was about to complete the online check-in process a few weeks later, I got curious about our seats and looked them up.

It was revealed to me that our seats were infact one row behind the emergency exit row, so a new row just magically appeared I guess.

I contacted the support and asked them about it but they just told me that I did not book seats in the emergency exit row (I couldn’t prove it because Scoot didn’t even send me a receipt for my reservation or payment).

So I ended up with sitting in a way to small seat without a head rest (which is only available on the emergency exit row seats), and 40€ wasted.

I am 6‘2“ with long legs and the seats were way to small, even for a budget airline.

So, in conclusion, do NOT choose this airline, or if You do, do NOT purchase the emergency exit row seats.

I flew with Scoot for the first time from Vienna to Bali. I was worried because of the bad reviews, but it was a pleasant surprise for me. Yes, it’s a low-cost airline, so you pay extra for everything, but the tickets were really cheap. My only complaint is about the food — on the return flight we ordered a meal on board and it was really terrible. Do not try Ginger Chicken with rice.

Whole online check in process is completely broken, customer support totally incompetent. Let 150 guests wait for 30 minutes because 1 person does not show up? Really.

Never Scoot again
Never Singapore again when operated by Scoot

Ich werde diese Fluggesellschaft meiden, Flug von Singapur nach Sydney verspätete sich der Abflug um 1 Stunde ,ohne Angabe von Gründen. Während des Fluges ist die Besatzung mehr mit persönlichen Gesprächen beschäftigt als sich um den Kunden zu kümmern.Die Landung verzögerte sich um 2 Stunden, wegen Gewitter über Sydney, ist ja ok, aber vom Kapitän zu hören bekommen,wir landen jetzt, obwohl er im Cockpit auf dem Radar sieht ,wie viele Flugzeuge vor uns im Landesanflug sind ist unprofessionell, dann sagte er nach 45 Minuten, das 28 Flugzeuge vor uns sind. Und wir dann 1 Stunde später landen durften und sich während dessen die Crew über das Bordtelefon unterhielt.Wie gesagt ein wenig Professionalität sollte vorhanden sein.Flugzeug übrigens sehr sehr einfach ausgestattet,trotz Langstrecken Flugzeug

I have used Scoot 4 times. They are cheap and cheerful and handy to use around SE Asia. Three were local flights and all late. The 12hr basic no frills flight from Singapore to Vienna was on time and all good. Scoot have found a nice in the market with their Europe routes and I hope to use them again

Our Scoot flight TR617 (Bangkok → Singapore) on 27 Oct 2025 was cancelled due to “technical faults.”
That night at Gate E2A, Scoot’s ground staff asked which alternate flight I preferred. I chose Singapore Airlines SQ713 (8 pm) and they scribbled it on a deposit slip while collecting our passports, saying they would arrange the rebooking. They never did.

When we returned to the airport the next day (28 Oct), the Scoot counter was in complete disarray — hundreds stranded, no information, no confirmed bookings. At 6:15 pm, after waiting an entire day with zero progress, I paid for my own Singapore Airlines tickets on SQ719 (9:10 pm) just to get home.

Yet the official Scoot cancellation letter dated 5 Nov 2025 claims:

“You have been re-accommodated to Singapore Airlines flight SQ713 on 28 October 2025.”

That statement is factually false and misleading. Scoot neither re-accommodated nor paid for our replacement flight. They provided no assistance. To add insult, a staff member photographed my new SQ719 boarding pass — which I allowed in good faith — but if that image was later used as “proof” that Scoot had arranged our return, it would be grossly unethical.

For an airline under the Singapore Airlines Group, this experience was disgraceful. A technical fault can happen, but falsifying the facts and abandoning passengers cannot be excused.

I want to give a special mention to the flight attendant, Wei Ping, for his kindness and attentive service. He was always very attentive to the crew, paying close attention to each passenger, and was very respectful in his communication and patient in explaining things.

I gave these people a try 3 times. They are just useless and do not give a shit about their passengers. Late constantly, won't even give you a drink of water. They are just trash.
Better to spend a little more for peace of mind

Scoot charging you for breathing on their flights, literally. Charging phone-10$( and you not allowed to use your power bank) , taking away all water you buy in duty free so you pay 6$ for tap water!!!!! shitty sandwich for 12$… surprised the toilet is free( YET) for 11 hours flight!!!!! Its a scam. Never ever again!!!!!!

Even the greediest US airlines aren’t as bad as Scoot. Don’t be deceived my a reasonable ticket price they will get double the money out of you by the time you arrive at your destination. Disgusting abuse of their customers.