Scoot Arvostelua 

Worst ever airlines you could ever fly in your lifetime. Never punctual, never friendly and never good

Can‘t recommend. While the flight from BKK to SIN was only delayed 45min. The return flight from SIN to BKK was three hours before departing rescheduled from 17:35 to 18:20. Not worth to mention that boarding even has started at 19:00. stuff is ignoring the passengers. No information, no excuse.

I would not recommend scoot Airline to anyone. My wife was late few mins due to her earlier flight got delayed. Luggage window closed when she arrived at the counter. I respect the policy and no question about that. Gate agent should have moved her to the next flight. Turned her around saying nothing they can do. So had to book on another flight for the destination. This is a totally unacceptable level of service.

Booked flights from Phuket to Singapore paid for on my UK debit card nearly £900. Contacted them by chat for their booking reference number so we could check in on line. On the day we were due to fly out they emailed back to say our flights were cancelled due to non payment. My HSBC bank have paid Scoot.London the full amount so I'm in the process of taking legal action against them. Shocking customer service never again !!!!!

Worst experience flying with Scoot. I was on flight TR59 from Melbourne to Singapore. The seats were extremely uncomfortable, and while we were eating our own snacks, we were rudely told by the charge stewardess that we were not allowed to consume outside food and could only purchase meals from the airline.

I am pregnant and need to eat frequently to avoid low blood sugar. Ordering food on board also takes a long time before it reaches your turn. In such situations, the airline should consider passengers’ health circumstances instead of focusing solely on making money.

Truly disappointed with this Scoot airline.

Never again! Booked a flight Melbourne-Berlin. Discovered by chance that it got cancelled by login in to check sth. Got someone on the phone after many trials and they simply said that they decided not to fly this route anymore. That was one and a half months before the flight. However, the official cancellation came 3 days before the flight!!! so everyone who didnt see it beforehand must have had massive rpoblems getting something else. They refused to pay any compensation for the additional costs i had even though it was entirely their fault the fligh was cancelled. it took me more than 6 months and 100s of messages (almost all unanswered) to get back at least what i paid for the flight. absolute nightmare!! and singapore airlines, owner of scoot who themselves say they comply with eu-compensation law simply shrugged their shoulders....don't fly with them!!! its not worth the pain and trouble for savin a few bucks...you might end up payin much more....

Würde ich nicht nochmal nutzen.

Hatte via Singapur Airline gebucht und leider übersehen, dass eine Teilstrecke (12,5 h) via Scoot durchgeführt wird.

Mit dieser Airline sind vl Kurzstrecken von 1-3 Stunden okay aber alles was darüber hinausgeht würde ich nicht nochmal nutzen

Um paar Enttäuschungen zu erwähnen:
- Keine Monitore
- kein Ladestecker (tw. Gegen Aufpreis verfügbar!)
- Powerbanks darf man nicht nutzen
- nur Wasser war im Preis inkludiert,
- keine Decke + Polster
- nicht wie sonst üblich Zahnbürsten und Pflegecreme auf den Toiletten)
- 2 abgepackte Stück Kuchen/Muffin (diese wurden auf mich geworfen nachdem ich im Schlaf sie wohl nicht entgegen genommen habe)
- ich wurde mehrfach vom Personal geweckt obwohl ich sehr deutlich nur Interesse hatte zu schlafen (Nackenhörnchen, Schlafmaske, etc!),
- bei 12 h Flug mit Ankunft morgens um 8:30 gab es kein Frühstück

Worst company for long-haul flights. Probably one of the only ones they don't feed you anything unless you pay. Very slow service and staff seem incompetent

Planet verkar hyfsat modernt och det både lyfte och landade i tid. Men... ombord blev vi överraskade när grannen bredvid fick både filt och mat - men inte vi. Utan någon kommentar från den rätt stressade personalen. Vi frågade, de svarade att vi inte hade förbokat nån mat. Vi får köpa från deras meny i stolsfickan. OK, vi beställde två smörgåsar och kaffe. Då visade det sig att vanligt kort inte accepterades - det måste vara ett KREDIT-kort. Det hade vi inte, aldrig haft, aldrig behövt. Cash? Endast i valuta från det landet vi lämnat, inte det vi skulle till. Då visade det sig att vårt Visa var OK men bara för köp för max 180kr /kort och resa....Dessutom var smörgåsarna slut... Flygresan, på 8 timmar, startade tidigt på morgonen

We traveled scoot plus from Perth to Singapore. Our baby was asleep, koala bearing her mom. They twisted her out of her hug to put a seat belt on her and refused to give a baby seatbelt extension. When I questioned I was told to calm down. I wanted to call police but there is no police in the air. Do not fly scoot with your baby please. They’re animals. As soon as they forced the seat belt buckle. We took it off immediately, they didn’t care at all, because job is done. Never ever fly with them again.

Ich hatte meinen Flug nach Cebu am 18.12.25 nach Cebu mit Zwischenstopp in Singapur. Das sind knapp 9750 Kilometer bis Singapur. Also ein Langstreckenflug. Es gab keine Bildschirme um die Zeit zumindest teilweise mit Videos zu überbrücken und auch keine Verpflegung. Die musste man extra kaufen. Sowohl Essen als auch Trinken. Standards, die bei solchen Strecken schon seit Jahren üblich sind. Es war mein fünfter Flug nach Cebu. Aber so einen miesen Service hatte ich noch nie. Das war ein extrem negativer Eindruck und mir war klar, dass ich nie wieder mit Scoot fliegen werde.
Das war auf dem Rückflug mit Air China ganz anders (siehe diese Bewertung)

Check in Gepäck nur 20kg extra zu buchen,nicht im Ticket Preis enthalten, nach unzähligen Versuchen kostete der große Koffer €85,auf der Website von Bravofly war der Preis €55.- totale Abzocke.
Das Ticket auf die Philippinen war mit €900 über dem Durchschnittspreis.
Einloggen auf die Scoot Website ist wie ein Casino Besuch...1 zu 10000 das man reinkommt.
Der Support ist automatisiert und bietet nur generelle Antworten.
Das Flugerlebnis an sich war miserabel,alles kostet extra.
Fazit...nie wieder fliegen ich mit Scoot.

It's so cruel, Ground Staff at Ipoh Airport charged me a mere 7.5 kg of excess baggage at Singapore Airlines' rates (RM 400? Like? What is this? Full service Airlines?) This isn't about regulations, it's about extortion.

One of the least responsive airlines!
My flight from Singapore to Jakarta TR276 is delayed twice while they have boarded us and it is freezing cold inside cabin! And they only sell!!!!! blankets!!!!
Could have postponed boarding already in the first place.
Plus this flight was oversold and I had a hard time to check in at the airport today morning!

We have booked the flight with Singapore airline and the connecting flight from Singapore to Amritsar has been cancelled for Feb 08,2026 and got the alternative flight for 5:55Am next day or same day. Can’t catch the same day flight because our first flight from Auckland to Singapore will be arriving at Changi at 6:45. Then we have changed the date from 9 feb to 06 feb and again got cancelled then we changed to 05 Fen and again got an email for flight cancellation.
It is shameful for @singaporeair as well we have booked through them.
My baby is flying on oxygen and 23 hours of stay st airport without any accommodation is horrible for us.

Unsere Erfahrung mit Scoot war insgesamt enttäuschend. Die Beinfreiheit war sehr gering und selbst auf einem rund zwölfstündigen Langstreckenflug hatten die Sitze keinerlei Bildschirme oder Entertainment-Systeme. Das Bordpersonal wirkte unfreundlich und wenig serviceorientiert. Besonders negativ fiel auf, dass es weder kostenloses Essen noch kostenlose Getränke gab - nicht einmal Wasser wurde gratis angeboten, alles musste zusätzlich bezahlt werden. Für einen so langen Flug ist dieses Gesamtpaket aus unserer Sicht absolut nicht angemessen.

I had to purchase a 445$ ticket for someone and the Passenger had to later change the date of their flight to a month earlier. The flight was a promo and I was willing to Pay the difference which was around 75$. Website would not allow me to change the date. Cancellation reimbursement = only 3.80$!!! Barely 1% of the total ticket cost. Decided to keep the Ticket for myself but when I contacted the Airline the passenger name change penalty alone would cost me 1000$. Congratulations scoot, You got my money for an empty seat in your airplane but If I can convince just one person from this website to not fall into the trap of flying in your airline, it's a win for us consumers.

If I could give 0 stars I would - I’m currently flying from Bali to Sydney - with a stop over at Singapore. So far both legs have been delayed by at least a few hours! The communication is dreadful

refund was incomplete, they effectively stole money because they reimbushed me much less than I paid.

Only three check‑in counters, chaotic organization, and no clear signage on which queue to join. Staff were helpless, overwhelmed, and completely useless. The counter staff worked at a snail’s pace, wasting endless time. We arrived two hours early, yet their delays almost made us miss our flight. We barely made it through security on time.

By the way, the seat distances are very minimal. The net on the rear side of the backrest was eliminated to make the seats even tighter. And on a three‑hour flight for 200 euros, not even a water (few cents article) was served, embarrassing. Savings are being made everywhere, but at the wrong end.