Scoot Arvostelua 

Scoot is very greedy with money. They are inconsiderate with their passengers. Singapore airlines shouldn't be promoting this lousy airlines.

I promoted Scoot to my sister. She missed her flight due to some technical issues in the airport system. When i called them asking if can rebook because she is with a small kid, the arrogant manager told me they don’t care for reason as long as late to arrive at the gate, the ticket is forfeited. I experienced the same with SQ but due to heavy traffic and they assisted me to take the next flight free of charge. They told me as long as there is a valid reason to it. My sister was in the airport 5hrs before her flight. Very inconsiderate airline. Should not be linked with SQ, it will destroy SQ name.

I only gave Scoot one star because there is no lower score. The design of Scoots seats and charging structures are based on being mean. The seats are hostile ie: deliberately designed to be uncomfortable so you pay more to upgrade to a normal seat that any budget airline would provide as the basic seat. The result of my uncomfortable 5 hour flight was a sore back and neck. A day later I was hospitalised with a bulging disc and not being able to walk. DO NOT fly Scoot

Overcharged of baggage, slow bad service, I almost can't check in my flight 2hour early, bad & slow

Booked for two in SCOOT PLUS cabin BKK_SIN in fall 2025, flight was supposed to leave erly afternoon but was resceduled 3 TIMES (!) and ended up to be a LATE aftzernoon flght. Unfortunately everytime the flight was resceduled our seat reservation (first row window and aisle) where cancelled so right before the flight we we seated in two middle seat behind each other without any notification, The plan (787) got to the gate on ontime and we wher shocked to see how much damage (deep scratches and dents) it showed in the front /nose! Interior cabin and seats looed tired and need refurbishing. Food acceptable at the most. Summary: not our first choice in the future.

​If you value your health, or the health of your elderly or disabled family members, do not fly Scoot.
​My father—a disabled passenger—suffered severe food poisoning after eating the "Kung Po Chicken" on a Scoot flight. When we reported it, Scoot spent four months sending automated "we are busy" emails before finally hiding behind a "batch test" to claim the food was safe.
​The Reality of Scoot’s "Service":
​Zero Empathy: They ignored the fact that a vulnerable man was acutely ill in a developing country.
​Tactical Delays: They waited until it was impossible to provide medical "proof" before demanding it, then used that lack of proof to close the case.
​Corporate Gaslighting: Their "Resolution Manager" essentially told us that since the factory was clean, my father’s illness didn't happen.
​A budget ticket shouldn't come with a side of gastroenteritis and a four-month lecture on "Container Security Tests." They are a faceless corporation that views their passengers as cargo, not customers. Avoid at all costs.

Atrocious service.!? NEVER AGAIN WILL I FLY WITH SCOOT. Sitting in Singapore airport. Told flight delayed because it was late and needed cleaning and supplies. Over an hour sitting looking at the plane, but no movement?! No explanation. Doubt they need supplies as they don’t even give you a drink of water on a 3 hr flight. Staff will not explain why, just rhyming out what they were told to say?! Appalling.

Flight was scheduled to depart at 7:50pm, the aircraft arrived at 7:00pm, yet the pilot and crew only showed up at 7:50pm—and departure ended up at 8:50pm. A full one-hour delay caused purely by inefficiency, not circumstances. No effort was made to recover time, and boarding/coordination was extremely slow.

As a frequent passenger, this is consistently the experience—no improvement at all. If possible, choose another budget airline. It’s honestly disappointing to be associated under Singapore Airlines, because the standard is nowhere close. People may expect better due to that association, but don’t—this feels like the complete opposite.

Very bad service. I fly singapore to hong kong they stop me to boarding without any reason im still at the airport i have no money no food
The staff has no answer they faild to explain me what is going on
Totally wastage of money not recommended
The staff is extremely rude and unprofessional
I spent money but the service is very very poor
Rubbish airline
Im stuck at the airport since morning 8 am 19-03-26
You have to stop this airline if u are not able to give good service it is wastage of people’s time and money

Rubbish airline rubbish staff

What a worst experience with this service provider. We were refused tap water and were forced to buy the bottled water. Even though they charged full amount for the water the size of bottle we received was not even 500 ml, it was in fact 300ml, it was not enough to quench your thirst.
We then ordered the food. Scoot is running a joke program with every service they provide. They changed full amount fee and provided 6 tablespoons amount of food. It is not even enough to full 4 yr old kid. It’s a shame on them that they make people go hungry even after customers have paid for their meal and they making profit over people food or drink. Never again with scoot. No more travelling. We had enough first and last

partenaire de singapour airlines scoot se permet de vous piéger au retour de votre voyage en vous faisant payer un excès de bagage. explications:
30 kg + 10kg silver au départ soit 40kg . Vol Singapour airlinse puis scoot. lors du retour scoot n'accepte pas le silver donc vous fait payer non seulement les 10 kg silver sur sont vol mais en plus sur celui de Singapour airlines. Des voleurs. Racket inadmissible.

Had a very surprisingly great experience for 12h flight. They were pretty much on time, very clean, very safe, very comfortable chairs and enough leg room. Food that you ordered extra was pretty good. Yes there is no entertainment but that’s why it’s so cheap and everyone watches on their own devices anyways these days. Would definitely go again!

Compagnia aerea se possibile peggiore di Ryanair.. scomodissima, le hostess sono di una antipatia unica e in quasi 6 ore non ci è stato dato nulla, manco un bicchiere d'acqua

Haltet euch fern von dieser Airline, absoluter Scam, wir waren aufgrund von Verkehr 5 min zu spät und durften deshalb nicht mehr einchecken und uns wurde gesagt, wir haben den Flug verpasst und das wir Pech haben. Obwohl der Flug erst in 55 min losgeflogen wäre und das Bording frühstens in 20 min stattgefunden hätte... das alles, weil wir nicht 60 min (steht im Kleingedruckten in den AGB) sondern 55 Minuten vor Bording da waren. Der Mitarbeiter (Manager) in Singapur war sehr unhöflich und hat uns erst komplett ignoriert und dann pampig abgewiesen (2min später such einen andere Familie, die auch aufgrund des Verkehrs zu spät kam). Das ist wahrscheinlich das Geschäftsmodell der Airline. Tut euch allen einen Gefallen und glaubt den Erfahrungen und Kommentaren hier! Ich würde lieber 0 Sterne geben.

I am extremely disappointed with my recent experience with Scoot. We were only 5 minutes late, and we were travelling with our 7-month-old baby who had an emergency situation at that time. Despite explaining everything clearly, the staff showed no empathy or understanding.

The ground staff was very rude and unhelpful. Instead of trying to assist us or guide us properly, they simply refused to help. Travelling with an infant is already stressful, and emergencies with babies are unpredictable. Basic humanity and customer care were completely missing.

We were left at the airport for more than an hour without proper guidance. No support, no alternative solution, no credit, nothing was offered. It was extremely hard and stressful for us as parents.

When a family is travelling with a small baby, airlines should show at least some flexibility and understanding. Unfortunately, this experience was very disappointing and upsetting.
I can give 0 star if i could.

Retimed the flight, don't bother to provide the next flight regarding the emergency.

Not refunded yet, been 30 days.

Geliefert wie bestellt. Scoot ist eine Billigairline und wenn man sich genau darauf einstellt, wird man nicht enttäuscht. Es gibt kein Boardentertainment, prinzipiell keine Verpflegung (außer bei manchen Tarifen), kein Freigepäck (außer bei manchen Tarifen), etc. Daher Filme aufs Handy heruntergeladen und Kindle eingepackt. Wir sind mit 6-jährigem Kind in der normalen Economy gesessen. Eine Mahlzeit und 30kg Freigepäck waren bei unserem Tarif dabei. Sowohl auf dem Flug nach Singapur als auch ein paar Tage später bei der Weiterreise nach Phuket. Die Scooties sind sehr freundlich und das Essen war absolut in Ordnung. Sitzabstand wie in der Economy zu erwarten gering. Wir waren sehr zufrieden und daher gerne wieder.

where do i begin...

we flew phuket-singapore and honestly this short distance flight was quite nice HOWEVER!!!. the flight we then took from singapore-vienna was an absolute nightmare. the security check for some reason is right at the gate and they made everyone dump their waters out. (Which were purchased INSIDE the airport, literally right next to the gate). Then they have the audacity to charge 3$ for 300ML water on board. as someone who needs and takes medication, i was not only dehydrated the entire 12 hour flight, i was appalled at them charging so much for the most minimal amount of water possible. we ordered then 2 meals and they needed 2 different cards because they can only charge max 20$ on a debit card..Just pure annoyance and makes no sense. Also they said they dont take apple pay but the machine is literally built for that. I dont get it. So we get our meal which was consumed in 3 bites. Portion was tiny as can be. Meal and water was 15$.....

Ive mostly only flown with lufthansa/austrian/united/korean air/ for international flights, where 2 meals AND SNACKS and endless water/drinks are included. also blankets and pillows!!!
But on scoot, they made you pay for everything. -_-

they also make you take your earphones off for taking off and landing which was never asked for in any other airlines ive flown.

luggage room on board is so limited. half the people had to put all their bags under seats, leaving zero leg room.

all i can say is, thank god for my medication that knocked me out for most of the flight.

they also have no tv's which was the first time ive seen an international flight have no entertainment.

ill be sticking with the usual airlines like lufthansa and paying a bit more to be treated like a decent human being.

Meine Freundin und ich reisten von Phuket mit einem layover in Singapur nach Wien. Der Flug von Phuket nach Singapur war auf mehreren Ebenen schwer in Ordnung Allerdings der Langstreckenflug war eine Katastrophe.

Die Security Checks wurden direkt am Boarding Gate gemacht, wir mussten das in der duty free zone gekaufte Wasser verschütten.

Im Flieger angekommen kam der erste Schock. Kein Infotainment, bei 12,5h Stunden schon ein Knaller.

Wasser gab es nur kostenpflichtig!
300ml für 3 S$ nachdem man vorher alles wegschütten musste war das ein großes Ärgernis. Das Personal hat außerdem darauf verwiesen dass das Wasser erst nach dem Take off erhältlich ist.

In unserem Fall waren das gute 2 Stunden ohne jegliche Trinkwasserquelle.

Auf diesem Flug gab bis auf den Klogang nichts was komplementär angeboten wurde, selbst das nutzen von Powerbanks wurde verboten. Das Aufladen von Geräten war aber natürlich mit 5-11 S$ eh kein Problem.

Das Billigairlines ihr Geld rein holen müssen mit Zusatzverkäufen ist in Ordnung aber das mit dem Trinkwasser bei 12,5h ist grenzwertig um nicht zu sagen kriminell.

Stolen items out of my CHECKED IN bag. They don’t do anything about it.

I paid for their unlimited flexibility to change flights but their system doesn’t work, maybe intentionally, it seems intentional. So you cannot change your flight. Talk to an agent and their agents are truly awful. They want you to keep paying them more. Very greedy, very unprofessional company. Recommend avoid this airline, they are really bad.