Scoot Arvostelua 

Well still no answer after two weeks as I booked the same flight twice by mistake as their website told me my payment had failed, then when you finish there is a feedback pop up which appears and covers the full screen!
Now they will not refund me, but have offered me vouchers, no good as only fly with these once every three or four years but not again. Cheap but Rubbish.....

Do not use this airline. They delayed my flight and put us up in a hotel in some stinky area a stinky hotel. We lost the resort hotel we had booked in Koh Samui, where we were only meant to stay for one night, and they didn't pay for it and never replied to any emails after that. Very cheap, and the worst airline I've ever flown.

Low-cost should not mean no standards.

I travelled on Scoot with three senior passengers aged 80, 71 and 67. Our boarding gate was changed from C15 to D37, but no public announcement was made. We only discovered the change by checking the information screen around 30 minutes before departure.

As this was a 5:15am flight and the new gate was some distance away, the elderly members of our group had to rush across the terminal, causing unnecessary stress and considerable physical effort.

The condition of the aircraft was also disappointing. The meal tray at my seat was loose and slanted, making it difficult to place food on it without it sliding off. Other issues included a taped and cracked seat cover, a worn armrest, stains and visibly deteriorated cabin fittings.

I submitted photographs and detailed feedback to Scoot. Their replies were polite, but largely repeated that the issues would be reviewed and assessed. They did not explain why no gate-change announcement was made, provide the outcome of any investigation, confirm a timeframe for follow-up, or meaningfully address the customer experience.

Scoot can do better—not only in gate-change communication and cabin upkeep, but also in providing customers with a substantive response rather than a general acknowledgement.

Scoot's staff on the airplanes offer amazing customer service, the food is great - much better than what is offered on full service airlines, the airplanes have comfortable seats and the economy class seats are not crumbed like in most other airlines. The toilets are kept clean by staff and generally speaking everything was satisfactory to me. I had no checked-in luggage and had no need for entertainment as I desperately needed to sleeo. So all in all my experience from booking my flight to actually flying from Athens to Sydney was fantastic!!!

I flew Scoot to and from Athens recently, via Singapore. I cannot recommend them highly enough. The flight was extremely comfortable, communication fabulous, it was great value and the whole experience was great. Prepare well with downloaded movies on your phone, eat well before you board and all is fantastic. Staff were lovely and 787-9 Dreamliner was especially first rate. I'd recommend every day of the week. Scoot, you were outstanding and I've recommended you to all my friends. I'd fly Scoot again every time.

Brand new luggage destroyed by airlines which used the clause that they do not cover damages to handles, wheels etc.

Imagine an airlines that do not care about your luggages and just shrug off without taking responsibility. Juts imagine what other things they will do behind your backs.

Avoid at all costs.

30 ans que je prends l’avion et jamais je n’ai eu à faire à une compagnie aussi médiocre que celle là. Nous arrivons à l’aéroport de Sydney, au moment de peser nos bagages il y avait 3kg en trop, c’est de notre faute, pas de soucis. Je dis à la dame que je vais payer le supplément. Elle m’annonce un montant de 180$ par personnes!!!!! Furieuse, je lui explique qu’il y a 4h, au moment du Check in online sur scoot, c’était à peine 35$. Je n’ai jamais vue ça. Aberrant. En suite, un vol de 8h30 sans écran, sans prise électrique, sans oreiller et sans nourriture fournie. Des perturbations tout le long, car sûrement avion bas de gamme. Nous étions placé à l’arrière de l’avion et malheureusement les hôtesses de l’air préparaient la nourriture là bas et se « reposaient ». C’était un vol de nuit, elles ont perturbés toute la durée du vol et nous on empêché de dormir car elles ne faisaient que rire et parler fort. Pas du tout professionnelle. Dans lavion, interdiction d’avoir son casque de musique sur les oreilles, que ça soit à l’atterrissage ou au décollage. Pour clôturer, au moment de récupérer nos bagages en soute, nos étiquettes avec écris nos informations personnels (prénom, adresse etc) on été enlevé de la valise et nous ne les avons plus jamais revues. Bref, pire expérience de ma vie avec cette compagnie que je ne prendrais plus jamais.

If I could leave 0 stars I would - worst platform , they sell you cancelation insurance and then don’t allow any cancellation—

Can not fault Scoot, have flown 2 flights with them the last week, both left on time and arrived early, staff were friendly and the plane was clean

Tayler cheng, i remember his name, very bad attitude!

airlines that are not recommended.
There is no point in using full insurance, because it cannot be used at all, the airline changes the schedule at will without wanting to compensate for the client's loss of time and energy.
I will never use SCOOT again. very disappointing!!

I checked in early and reached the boarding at 4.10pm even though boarding time stated on the boarding pass was 4.15pm. Scoot staff did not allow me to board the flight. I spent SGD$500 on air fares but missed my flight even though I was on time. There was no refund or whatever. They could not even be bothered to escort me out of the area. I was left stranded and had to proceed to arrival hall C to seek help from there in order to get out of Changi Airport. I was very disappointed with the operations manager's condescending and dismissive attitude too. Scoot has got absolutely poor service standards. I will boycott Scoot for good.

A terrible disappointing experience. First of all, the flight schedule was constantly changed to a difference of 2-3days on top of that I requested for a refund since I was given 2 options (an option to accept the changed in schedule or to request for a refund) I also informed Scoot that I was using a different bank so that they would be able to contact me to get details on the bank which I am currently with.. nope that did not happen..they graceful replied after almost a week that the refund has been made to the first bank which I am no longer their customer. It's really frustrating to have to deal with companies like Scoot. So people don't use Scoot, unless you really want to waste time on constant change of flight schedule and spend time retriever your refund..

I am extremely disappointed with Scoot. I had a booking for a flight from Bali to Singapore, then Singapore to Bangkok. At 1am in the morning, the day of my flight from Bali to Singapore, they decided to change the time by 2.5 hours. Now my flight from Singapore to Bangkok will leave before I even land in Bangkok.

They have been extremely difficult to get hold of to rectify this issue, they changed my flight at the last minute and gave no solution with how to get to Bangkok.

Everything went well until they prohibited us from eating our own food. Eating was allowed but only if you purchase from them ! First time this happens to me

ik wil scoot bedanken, voor mijn verblijf in Singapore ,in one farrer hotel,tijdens mijn vlucht Davao- Amsterdam,ging iets mis met inchecken online,verandering van datum,waar ik niet op de hoogte was, en een dag later kon vertrekken naar Amsterdam,ook de meneer van transfer B van Singapore airlines

I tried to change my flight from penang to singapore, because travel with dissabled parent, went to check in counter, man staff there said they can not do anything for changing, i ask for hotline number, staff there said it should 3 hours before flight, and the counter just open 3 hours before flight, i was late for that.
Found everbody in scoot so helples.

They charged me a $100 fee at the airport, claiming that the suitcase weighed more than what was ordered..(The flight ticket cost $50!!!)
It turned out to be more expensive than the best companies

They force you to check in your cabin luggage just before you board the plane, claiming there is no space whilst there is plenty of space in the overhead bins on flight.

Noch nie so eine schreckliche Airline erlebt. Schrecklicher Service und nur Chaos.
Anfang Februar hat scoot mehrere Flüge schlecht geplant und es kam zu massiven Verspätungen bei mehreren Flügen nach Singapur. Wir waren auch davon betroffen. Auf Grund dessen haben wir und viele andere Passagiere unseren Anschlussflug verpasst
Auf Grund der Menge an Menschen die sich ihre Flüge deshalb verpasst haben, haben wir zum einen 24 Stunden auf einen neuen Flug warten müssen und es gab keine Möglichkeit auf eine Übernachtung in einem Hotel. Alles ausgebucht wurde uns von scoot Mitarbeitern am Flughafen gesagt, da es zu viele Passagiere gab die gestrandet sind.
Es wurde uns angeboten im Stunden Hotel des Flughafens zu schlafen und das wird das Geld im wert von 150€ zurück erstattet bekommen würden.
Diesem Geld laufe ich jetzt seit Monaten hinterher.
Es ist ein absoluter Witz!
Niemals wieder scoot!