Scoot Arvostelua 

I dont even know where to begin? On my flight to Perth from Bangkok the aircraft returned to the gate in Singapore where we sat there for 2 hours roasting with no AC and were served warm water with no ice. This was only the beginning of the nightmare!
Returning to Bangkok 2 weeks later my flight was delayed by 2 hours again from Perth to Singapore. Using their WhatsApp service and speaking to an imbecile for half an hour ended with me having to drive to Perth airport to sort it out. A new connection was arranged giving me one hour to transfer.
Firstly the male boarding crew member was obnoxious and downright rude to myself and other passengers.
The flight landed in Singapore so late the connection was less than 30 minutes with the Bangkok gate being a 20 minute walk away. The Bangkok flight had already boarded and they were waiting for us. As we disembarked Scoot staff told me I had to ' RUN ' to make the other flight which was at least a 10 minute run. No assistance! No buggy! NOTHING!
After running for 10 minutes which caused extreme pain in my hips and calf muscle I reached the boarded aircraft. My pre ordered meal was forgotten about during their aircraft switch. The seat was malfunctioned so I had to charge my phone in another passengers seat on the other side of the aircraft. My luggage didn't make the flight and I had to wait 2 days for it in Thailand. I missed my arrival transfer and had to take a bus which got me home exhausted and in pain from my hips from running arriving home at 1AM the following morning instead of 9PM that night.
** IT GETS WORSE FROM HERE **
During emails back and forth with Scoot customer services they said......and I quote....Sorry you had a bad experience, hope your next trip with us is better. We will not be compensating you in any way!!!
I have been flying Scoot Plus for years!
NEVER EVER EVER EVER AGAIN!!!!!! EVER!!!
Scoot do not care about their passengers and I advise ANYONE....DO NOT EVER TAKE THIS CARRIER!!!

They make everything more difficult and stressful. I have been on budget airlines before and never have I felt so unsafe and angry on a flight. They nickel and dime you for everything and constantly bother u. Why can't I wear my own headphones on the plane? It is ridiculous.

Scoot indeed is a bad company. I alway book with SIA and scoot which i though that they are reliable and trusted. My recent booking with scout is not satisfactory. I will not book with Scout ever again

I was surprised to see torn curtains decorating at the front end of the plane. A male staff seems to be like an authority commanding instructions. Could have been more polite and helpful. Not sure why Scoot never replaced a new curtain. Their food is 2/5 as the nasi lemak the fried chicken was salty and the ikan bills was hard to bite. I ask for refill or coffee but was told need to pay . Hope to see improvement from scoot .We also shopped did some shopping and the guy was rushing us to consider quickly very bad service with a authority tone. Pls send him for retraining . Thank you

Very disappointing experience with the boy manning the flight management/check-in kiosk. I arrived only about five minutes beyond the stated 60-minute check-in cut-off, yet he categorically refused to accommodate me, citing company policy. While I understand that airlines need operational deadlines, there appeared to be more than ample time for me to complete the necessary procedures and board the aircraft.

What made the experience particularly frustrating was the complete lack of flexibility or any meaningful effort to assist. The boy further informed me that there were no available flights remaining for the rest of the day. However, when I subsequently checked multiple online travel agencies (OTAs), I could still see flights available for booking that same day. This discrepancy made his response particularly difficult to understand and gave me the distinct impression that, rather than genuinely exploring the available alternatives, he was simply unwilling to assist me any further.
For an airline whose fares are generally higher than TransNusa and often on par with Batik Air, I expected a considerably higher standard of professionalism, customer service, and problem-solving from its ground staff.

Unfortunately, the quality of the front-office ground service felt no better than what I have experienced with considerably cheaper carriers operating at less-developed airports. If an airline chooses to price itself alongside more established competitors, the quality of its customer-facing staff should reflect that positioning.

What made the situation even more baffling was that approximately ten minutes after the boy refused to issue my boarding pass, he walked around the area announcing the last call for the very same flight. In other words, the flight had not departed and passengers were apparently still being called to board. I appreciate that check-in deadlines may differ from boarding deadlines, but witnessing this immediately after being refused assistance made the complete absence of discretion or effort particularly frustrating.

I cannot know what motivated his unwillingness to assist me, but the experience left me questioning why I was treated with such rigidity and indifference when there was evidently still time before the flight's final boarding call.

Policies are understandable, but good service is ultimately about how those policies are applied and communicated, particularly when a passenger is seeking assistance after encountering a problem. Ground staff should be given better training not only in procedures, but also in empathy, initiative, and genuine problem-solving. If their role is merely to rigidly recite company policy without exercising any human judgment or making a meaningful effort to assist passengers, then one has to question what value the human element is actually providing. At that point, the role might as well be fully automated by machines or AI, which could enforce the same rules just as consistently and probably with greater efficiency.

SCAM BEWARE

THEY DOWNGRADED US AFTER WE HAD PAID BUSINESS SEATS AND NEVER REFUNDED US ON A FLUGHT FROM OSAKA TO SINGAPORE.

Used them twice before. The flights were budget which I expected and that's ok. Both flights were late, but these things happen and I didn't mind. However, having booked a new flight that connects with another, Scoot have made a flight change of several days later. I am unable to make the new flight and it renders my initial connecting flight a waste of money. The schedule change is several days later on the Athens to Cebu via Singapore route and not just the average change. Again, these things happen, but in the circumstances, Scoot customer services are truly terrible. Just the standard script reply with no assistance, compassion or helpfulness. The connection was with their partner EasyJet, however they are not proper partners like other airlines, because if you have changes to one flight, it's hard luck on the other.
Do not risk using Scoot for anything other than a short trip as they will leave you deep in the sticky stuff and having to lose money or spend a lot more money with their long haul flights

Given a choice, I would rather not fly with Scoot.

The customer service is extremely difficult to access. There is no email address, and the only ways to reach a real person are by calling (be prepared for a long wait) or via WhatsApp (be prepared to receive useless template replies from a real person, or worse, have the conversation disconnected without any resolution).

Flights are also prone to cancellations and lengthy delays. My most recent experience was a flight cancellation. The cancellation email clearly stated that I could rebook myself on another flight within 14 days of the original scheduled flight without incurring a rebooking fee. However, when I did so, I was charged S$80.

I contacted Customer Service, which was already a frustrating and time-consuming process just to get through to a real person. More than a week has now passed, and I have received no meaningful update. They cannot even provide a proper status update on the query and continue to send generic template responses that do not address the issue.

What is most frustrating is not just the flight cancellation or the S$80 charge, but the complete lack of accountability and customer service afterwards. When a customer is charged a fee despite being told in writing that the fee would be waived, the least one would expect is a proper explanation and timely resolution.

Unfortunately, this experience has reinforced my view that Scoot's customer service is severely lacking. Avoid Scoot if you have other reasonable options.

Very disappointing experience with Scoot / Singapore Airlines

We paid AUD 3,453 for our flights, then another AUD 1,050 to change our Singapore–Perth flight so our itinerary would work with our travel plans and accommodation.

We were booked to fly Iloilo–Singapore on 6 November, stay in Singapore for two days, then fly Singapore–Perth on 8 November.

Our Scoot-operated Iloilo–Singapore flight was then cancelled, disrupting our Philippine travel plans and AUD 688 of non-refundable Singapore accommodation.

Singapore Airlines specifically offered us an alternative Scoot flight on 5 November, but while we were working out how to rearrange our plans, we were then told that the flight they offered was no longer available.

To make matters worse, if we cancel, Singapore Airlines says the AUD 1,050 rebooking payment is non-refundable, even though their schedule change is what disrupted the itinerary.

We’re travelling with two young children and may now have to book another airline at our own cost just to minimise the disruption.

Very disappointing and far below the standard we expected from Scoot / Singapore Airlines.

I purchased a flight and selected insurance coverage to have some protection
I just learnt that scoot insurance does not cover one way flights as I needed to make a claim
Poor service and no mention when booking flight that you are not covered I just lost sn 300 dollars and will not use scoot from here beware of this .. zero stars rating

Poca serietà da parte di questa compagnia. Pochi giorni dopo aver acquistato il volo,viene spostato al giorno seguente con scalo notturno di 12 ore in aeroporto senza che ti venga garantita una sistemazione per la notte..Imbarazzarti!!
Non mi soffermo sulla difficoltà per mettersi in contatto con il servizio clienti,da evitare!!

Poor rude lousy service, from KL to Singapore. M Not recommended, arrogant service, call the air steward e, they pretending to check ok after but never got back to us.

Für den 12-Stunden-Flug von Wien nach Singapur habe ich für meine Frau und mich online eingecheckt, nur Sekunden nach Freischaltung dieser Option. Mit gemeinsamer Buchungsnummer und gleichen Familiennamen wurden uns Sitzplätze in verschiedenen Reihen und an verschiedenen Gängen zugeteilt. Dies war unzumutbar und beim tatstsächlichen Check-in am Gepäcksschalter haben wir deshalb eine kostenfreie Änderung verlangt, für die aber eine Gebühr von EUR 47,08 zu bezahlen war. Notgedrungen habe ich unter Protest und mit Regress-Ankündigung bezahlt, sonst hätten wir auf den Bali-Urlaub verzichten müssen. Die Rückforderung haben wir über den Veranstalter THV-Reisen eingereicht, aber noch keine Rückmeldung erhalten. Wir haben gemeinsamen Reiseproviant, Lesestoff (Zeitungen), Taschentücher, Tablet mit Videos und nur eine Kreditkarte für den Bordservice. Beim fast 3-stündigen Anschlußflug nach Denpasar und beim Rückflug bis Singapur saßen wir nebeneinander, beim Flug von Singapur nach Wien wären wir wieder getrennt gesessen, so wie viele andere auch. Da sich unsere Reiseteilnehmer jetzt aber kannten, haben viele untereinander getauscht, um "richtig" zu sitzen.
NIE WIEDER SCOOT, obwohl das Bordpersonal auf allen Flügen äußerst freundlich und kompetent war!
Laut THV-Reisen war eine "rennomierte Fluggesellschaft" vorgesehen. SCOOT AIRLINES fehlte diese "Rennomiertheit" aber komplett, da man offenbar systematisch durch die Zuteilung völlig unpassender Sitzplätze auf die Abzock-Möglichkeit bei Änderungen spekuliert!

Absolute incompetence and a complete circus of a customer service! 😡✈️
​If you run a travel agency or value your time, stay as far away from Scoot as possible. My experience trying to book a simple group flight (October 2026, Singapore to Kota Kinabalu) has been an absolute nightmare of bureaucracy, incompetence, and zero professionalism.
​First, after submitting an urgent group quotation request, we were bounced around by departments like a ping-pong ball. Jingting from the so-called "MICE Team" couldn't even process a standard leisure group inquiry without sending a ridiculous questionnaire asking if this was a corporate MICE event or a groups product—as if moving a tour group required a corporate convention audit.
​After wasting precious days clarifying the obvious, they bounced us over to the Sales Operation team, only for Jaslyn to casually reply that surprise—there are no group seats available, telling us to figure out individual FIT bookings ourselves through their useless links and call centers.
​Days of wasted time, zero proactive solutions, endless automated runaround, and absolute indifference toward agency partners. They are more interested in winning Skytrax awards for marketing than actually servicing their flights or answering clients with basic competence. If you want a headache and your group travel plans jeopardized, Scoot is your airline. Never again!

I booked Melbourne to Kuala Lumpur thinking I was getting a good deal, but spending around 36 hours travelling just to save $150 was absurd. It was not worth it at all, nothing pain and agony and I’m really upset.The layovers were far too long, and the whole experience was exhausting. It completely ruined the value of the cheap ticket. I won’t be flying Scoot again.

Flug von Manila nach phuket.. 4700 php für einen Koffer Rückflug am Schalter der Arbeiter sagt das war nur one way.. Nochmal 3600 bath. Total 170 Euro für ein Koffer. Die beschädigt angekommen.. Im Flugzeug.ich war sehr krank fragte ich nach eine Decke.. Sagte mir ich muss das berechnen kosten. 120 Singapur Dollar.. Nie wieder..

If Singapore airline doesn't fly, I opt for Scoot. Reliable as compared to other budget airlines.

I had a very disappointing experience flying with Scoot. As a minor travelling alone with an approved waiver, I expected the boarding process to be smooth. Instead, I was stopped at the aircraft door while staff spent a very long time checking whether my waiver had been confirmed.

This delayed not only me but also held up everyone boarding behind me, causing unnecessary crowding at the aircraft entrance. If the waiver needed to be verified, it should have been checked before passengers reached the aircraft door, not at the last minute.

The process was poorly organised and unnecessarily stressful. I hope Scoot improves its procedures for handling minors and special travel documents so that future passengers don’t have to go through the same experience.

Had to change my flight due to family medical emergency overseas.

However despite current fares being cheaper than original booked flights, Scoot wanted a top up of fares, essentially making it $200 higher in fare each way than the current fares! Blatant dishonesty

Then spent 90mins talking to customer service who said fares fluctuate all the time, so offered refund. Then wastedore time playing dumb but never resolved the issue. Then insisted on a med certificate which I could not get from an overseas country

Completely useless and incompetent staff who did nothing to resolve the issue. Blatant dishonest move by Scoot alike. May they be treated the same way by karma one day

baggage delayed because they wouldn‘t take it with the flight (which was NOT fully booked) singapore to padang. according to the airport lost&found, this happens everyday. if you need to fly scoot, take your essentials in the hand luggage.