Honestly, I was going to just leave well enough alone and chalk this up to lesson learned but flycurvy sent me an email asking for a review, so here it is. The products I received were nothing like th... Näytä lisää
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This has been the worst experience I've ever had buying something online. I will never again in my life buy from Fly Curvy. Their refund system is absolutely outrageous. They make you take pictures o... Näytä lisää
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The customer service was excellent, I had concerns & wanted to return my dress but they gave me option's which I appreciated. Instead of spending money on returning the dress I took a partial refund... Näytä lisää
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BEWARE…delivery times are at least 2 months, products received do not look anything like the advertised products and quality of the fabric us very cheap. Return policy is a joke, if the product doesn’... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Flycurvy is a curvaceous global online destination that provides today's comfortable and avant-garde fashion plus size women's clothing. If you are tired of going out looking for other people wearing exactly the same clothes, or if you are looking for a brand new look that no one else has, you have come to the right place. We provide the latest (almost daily) female plus-size fashions on the street at prices you can afford. We always put the needs of consumers first, hoping that curvaceous women can gain more confidence through Flycurvy products. This is a large-size women's clothing brand that aims to show the curvaceous beauty of women.
Yhteystiedot
Huangcun North Rd#26, Tianhe district, 510000, Guangzhou, Kiina
- support@flycurvy.com
- flycurvy.com
2,0
Välttävä
837 arvostelua
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No confirmation of purchase
No confirmation of purchase, no tracking info, customer service very slow to respons, gives no info, and suggest if not received within 6 weeks I can request refund. No response to my request for refund. Scam?!
3. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
We would like to clarify that response at weekends can't be made as soon as it was on weekdays. We hope you can undersand. Besides, could you email us at complaint@flycuvy.com? This will assist us in locating your specific order and initiating the necessary steps to assist you
Thanks.
I ordered a dress on March 4
I ordered a dress on March 4, and have not received as of to date. I emailed and was informed the dress will be mailed out at the end of March. I emailed again and was informed that the dress will be mail out in a week Let’s see if that’s true. It’s sad that the service is so bad. The dresses look really nice. I hope my dress is like the picture. 🙏🏽🙏🏽🙏🏽
4. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Marion Garcia,
We are deeply sorry for any inconvenience caused by the delay in shipping. Due to the uncertainty in the production process, the shipping of the order might be delayed. Feel free to contact us via the email below. We will be responding as soon as we can.
Thank you for your understanding and support. If you have any further questions or concerns, please don't hesitate to email us.
Best regards,
I have ordered same dress 3 times.
I have ordered several dresses trying to find the right one for a gala and for my daughter's wedding. The purple iridescent ordered dress arrived and looks nothing like the picture. I emailed support email and no response. I ordered the dress again and received an email that it was delivered 4/15/24, which it was NOT. ORDER #FC00597569. EMAILED AGAIN. No response. Stupid me ordered the same dress again, for third time, Hoping to just get the dress and try to resolve in the meantime. I have ordered several dresses and the quality is very good, sizing is spot on but now I am concerned. After reading reviews, I have now forwarded my last email and pictures to complaint email address hoping for a response and resolution.
15. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Sabine Mehnert-Roehm,
We have replied to yoour emails. Kindly check your inbox. We hope to hear back from you and that this issue is resolved ASAP.
Best wishes,
I ordered a dress at the start of March…
I ordered a dress at the start of March and received it over a month later! The dress is of poor quality not happy at all!! I have sent emails asking to return for a full refund but they have not replied!
1. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at complaint@flycurvy.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Poor service...long delays
ordered 2 dresses on the 9th of February...after many emails was told it would be shipped promptly in March..arrived today 15th of April...only to find one dress was nothing like what I ordered...not even the right colour...have emailed again but no response! buyer beware. After reviewing on here suddenly they responded. I was offered a refund for the dress and told I could keep it...by the way I paid 39.99 dollars but was offered the reduced cost of $29.99
15. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Miss Parker,
We apologize for the dissatisfaction with the wrong item you received. You can contact us to deal with this problem. We will respond within 5 business days. If you have not received a reply in this timeframe, kindly escalate the matter to our customer complaint team at complaint@flycurvy.com. We will take care of the issue.
Thank you for understanding.
If I could give zero stars I would
If I could give zero stars I would. Ordered a dress 3/23. Wanted to cancel but excuses made. Several emails later, same excuses, still no dress, and $65.00 stolen. This company is crooked and are scammers. They need to be shut down. I want my $ back!!
Have tracking info, dress still has NOT SHIPPED!
4/15/2024
Still in China. I can't reiterate enough this company is NOT LEGIT.
4/19/2024.
Arrived in NY this morning. I highly suggest you DO NOT shop this site.Amost a month has passed since placing my order.
20. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello Rose,
We apologize for your dissatisfaction with the delay in shipment due to the backlog. Please know that the sign of shippinh is you received the tracking number. ANd both our support team and complaint team have already offered you the detailed tracking info. Please check your inbox.
Tracking #: YH24040901573SZ
Other tracking sites:
https://www.17track.net/en#nums
https://www.track718.us/en
Once the warehouse ships out the package, the whole waiting time on the customer side normally ranges from a week to 3 weeks.
If you have any follow-up questions, please feel free to contact us at the address.
Faithfully,
Refund practice - a profit for the company
I paid for shipping and handling when I purchased my outfit,
After an email to locate my item it finally arrived. The top was very large so I requested a refund. Took 2 emails.
The answer to my request arrived via email with no return labels. Listing various options.
Option one stated return package and pay the most likely costly expense.
Option 2 take a 30% as my refund
Option 3 take 1/2 of the original cost as a store credit. and keep the item.
The first item I noticed in their return policy that appears not to be correct in my case, the labels are not sent you pick the delivery options and most likely tell them how it is coming.
It was a little expensive lesson and I did not take all the reviews seriously. Now I know better. Please read reviews and take them seriously.
I find their return practice not customer friendly at all and would never recommend flycurvy based on that policy.
13. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
We apologize for any inconvenience. We would like to clarify that we offer a partial refund as a gesture of goodwill to customers who may find the return not practical. However, we do also offer full refunds after customers return the product.
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at complaint@flycurvy.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
I received my dress nothing like what I…
I received my dress nothing like what I ordered very cheap & nasty
12. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
We are sorry that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@flycurvy.com to sort it out.
For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Order # FC00595019
Order # FC00595019
I received my dress, but it’s too big on me. I want to return it, and either get a refund, or the same dress in a different size. I never received a label, and I need an address to send it to. Please advise me.
8. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
We got in touch with you last time and didn't hear back from you. You can reply to us to deal with your order. The address we used to emailing you was complaint@flycurvy.com. Kindly check your inbox and we look forward to your reponse.
Kind regards,
Customer Complaint Team
complaint@flycurvy.com
You will never get your item
Placed an order on February 24th and as of April 3rd still have not received a tracking number or shipping notice, three emails to customer service, every time they tell me that they are working on it and they need more processing time. I am disputing my payment with my credit card company now as they have just today extended the processing time on my order another two weeks to mid April which will be 2 months after I place the order without the order being shipped. I will never order from this company again.
3. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Aleksander Bales,
We are sorry for any inconvenience.
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team at the address provided below to inquire about its shipping time. We will be responding in a few business days.
If you have any follow-up questions, please feel free to contact us at the address below.
Faithfully,
Customer Complaint Team
complaint@flycurvy.com
I ordered a dress on the 14th March
I ordered a dress on the 14th March, but still have not received it. 😒 I had a email saying it was shipped and to press on tracker for further info. On doing this. I found it was a scam tracking website. I have even emailed and had no response. I'm very sad as I loved that the dress
11th April- I have finally received my dress. I also finally had a response from Flycurvy. I am greatful for a fantastic dress.
14. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hi Shan,
The website: https://www.17track.net/en#nums=
The tracking nunber of your order: YH4033125407SZ
Copy and paste the tracking number on this sie and you will see the update.
Rest assured that the tracking site is not a scam website. It is valid and legit all the time. If you have any follow-up questions, please feel free to contact us at the address below.
Faithfully,
Customer Complaint Team
complaint@flycurvy.com
I ordered on March 11th 2024
I ordered on March 11th 2024, I tried tracking my order. Finally saw it, yesterday showed at post office, today there is no information. I just want my order. I have paid for it. If no response I want a full refund. it's not hard.
2. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
We can be contacted at cupport@flycurvy.com and complaint@flycurvy.com. If you have any questions or need assistance, feel free to email us.
Kind regards,
Customer Complaint Team
complaint@flycurvy.com
What on earth was I thinking?
What on earth was I thinking? After being constantly bombarded by Facebook ads from this brand, and in desperation as I couldn't find a suitable glitzy outfit for an upcoming black tie event, I ordered a sparkly blue jumpsuit, a dress I thought might be a safer option, and a sparkly top. 2/3 items were delivered within 3 weeks, I'm still waiting on the top. There is nothing technically wrong, apart from the fact that they are cheap fabrics (as you might expect given the price) and they just look terrible. I won't be able to wear them - I'd look like I was in some sort terrible costume - but like many online retailers they make the returns process so costly and inconvenient to ensure that you won't bother.
In some ways, this business model seems to offer many benefits. They own the factory, so effectively these are cheap clothes made to order, cutting out the fast fashion chain stores. However, it transfers all the risk of the purchase to the end customer, who can no longer try something to see if it looks good, and send it back if it doesn't. So, the world still has the problem of cheap clothes, shipped thousands of miles, just going to waste.
If you are a size 22 and looking for a sparkly blue jumpsuit, try Vinted, that's where I'll be selling mine :(
1. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Natalie,
We are sorry that the item fell short of your expectations. We understand your dissatisfaction -- especially when the shipping is slow, too. We take customer feedback seriously and will take note of your feedbacks to the relevant team to make progress in regard with quality and shipment.
If you don't like the support team's solution, kindly escalate your order to customer complaint team to address the issue. For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. If you have any further qustions, please feel free to contact us at the address below.
Best Wishes,
Customer Complaint Team
complaint@flycurvy.com
Be forewarned
Be forewarned! I have had nothing but hassles with this company...it started with them sending me the wrong sizes in 2 dresses - and I think the second was on purpose. Refunds were a complete hassle - finally gave me a 50% store credit and keep the merchandise which is useless to me - and the order I made with that both came in wrong sizes. I give up. I will NEVER use this store again!!!
29. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
We are sorry for how you feel about our products' size. Because each of our product has its independent design and material, with different body shapes, the fit of products on the same size may have various effects correspondingly.
If you received a wrong-size item, you can give us the photo showing the discrepancy between the order details and size tag to get the correct size. If we did ship the size you order but it didn't fit you, you can contact us to return it for a full refund.
Regarding the store credit, we would like to clarify that we offer alternative solutions only as a gesture of goodwill to customers who may find the return not practical. However, we do also offer full refunds if you insist on returning the product. We won't send any store credit if the customer doesn't accept it. We hope you can understand.
If you don't like the solution, kindly escalate the matter to complaint@flycurvy,com. We will do our best to address the problem.
Customer Complaint Team
complaint@flycurvy.com
I would’ve given no stars if possible
I would’ve given no stars if possible. I ordered a dress in February and still have not received it. Also I never received a confirmation email with an order number. I sent them an email, surprise, no reply. I’m disappointed with them. I have no dress and they have my money.
27. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Ranie,
We apologize for the delay in response. We are experiencing a backlog. We understand the inconvenience the delay might cause and we are working hard to fix it.
Upon inspection, we noticed that the parcel of your order is in transit. We have used complaint@flycurvy.com to send you more delivery details. Kindly check your inbox.
If you have any follow-up questions, please feel free to contact us at the address below.
Faithfully,
Customer Complaint Team
complaint@flycurvy.com
I have ordered a dress from flycurvy…
I have ordered a dress from flycurvy few days ago. In the website, there was no clue about the currency in which the price was displayed.. so as I was ordering from Australia, I supposed the price will be in AUD. But when the money was debited from my account, there was a huge difference which I didn’t expected at all… second thing, in the order summary, there was no clue about the delivery date… and I am still expecting it.. because I ordered the dress for my sons birthday which is next week 🥲🥲.. very very poor service
I haven’t received any emails from flycurvy yet
26. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Monica Philip,
We are sorry that the information shown in website fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress.
Should you want the item for a specific occasion, please feel free to contact our customer service team with the SKU of the item to inquire about its shipping time. We can be contacted at support@flycurvy,com and complaint@flycurvy.com.
For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox.
Customer Complaint Team
complaint@flycurvy.com
Fraud
Money was taken out of my PayPal from an ETRUNK on March 17th but no order confirmation was received and emails/FB messages have been ignored. I will file a fraud case with PayPal. Do not order with them!!!
17. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Angel Harris,
We are sorry for any inconvenience.
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team to inquire about its shipping time. We will be responding in between 1-5 business days.
Your email was replied a few hours ago.
Best regards,
Customer Complaint Team
complaint@flycurvy.com
Transaction ID1TP86813TM781022H
Transaction ID
1TP86813TM781022H
I ordered on 6th march 2024 today is 24th march I haven’t received any confirmation of my order. I don’t know when will I receive my order. Please reply me asap I’m worried
24. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Jaspinder,
We are sorry for any inconvenience.
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team to inquire about its shipping time. We can be contacted at support@flycurvy.com and complaint@flycurvy.com. The response time frame is a 1-5 business says window.
Best regards,
Customer Complaint Team
complaint@flycurvy.com
Order No FC00589646
Order No. FC00589646
Ordered 3-10-24, funds cleared, emailed for status and received no response. I might can understand delays in shipping but do not understand not responding to a customer.
UPDATE: I am revising my rating due to response from customer service. I received a full refund very quickly due to canceling the order. I requested to cancel due to item not able arrive in time for my event.
9. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
Due to a backlog, our reponse time frame has been extended to a window of 1-5 business days. We are sincerely sorry for the inconvenience caused. Your emails were just replied to a few hours ago. Your email has been replied to and we have used complaint@flycurvy.com to send you an email to follow up on order ID FC00589646.
If you have any further questions or concerns, please don't hesitate to contact us.
Best regards,
Customer Complaint Team
complaint@flycurvy.com
Do not give this company any money
Ordered a dress on 6th March but still awaiting shipment. Why? My payment cleared instantly.
Two emails to enquire about my order but neither have been responded to.
Happy to give you order number, address and email if Flycurvy would rather I supplied that here on a review site rather than responding to my emails.
My response to the offer of a $10 voucher on future purchases
Thank you for your offer of $10 for a future order.
Sadly this order will arrive much too late for the event it was bought for.
I would suggest you do not offer these for sale if you do not have the item on your shelf to sell.
Due to the extended time of customer service and the lead time for the order to be fulfilled, I will not be using your $10 discount nor will I be recommending you to my friends
6. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Nikki,
Due to a backlog, our reponse time frame has been extended to a window of 1-5 business days. We are sincerely sorry for the inconvenience caused. Your emails were just replied to a few hours ago.
For your convenience, we have used complaint@flycurvy.com to send you an email to start the process of resolving the issue shhipment. Please check your inbox. Thank you for your understanding and support. If you have any further questions or concerns, please don't hesitate to contact us.
Best regards,
Customer Complaint Team
complaint@flycurvy.com
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