Honestly, I was going to just leave well enough alone and chalk this up to lesson learned but flycurvy sent me an email asking for a review, so here it is. The products I received were nothing like th... Näytä lisää
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This has been the worst experience I've ever had buying something online. I will never again in my life buy from Fly Curvy. Their refund system is absolutely outrageous. They make you take pictures o... Näytä lisää
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The customer service was excellent, I had concerns & wanted to return my dress but they gave me option's which I appreciated. Instead of spending money on returning the dress I took a partial refund... Näytä lisää
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BEWARE…delivery times are at least 2 months, products received do not look anything like the advertised products and quality of the fabric us very cheap. Return policy is a joke, if the product doesn’... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Flycurvy is a curvaceous global online destination that provides today's comfortable and avant-garde fashion plus size women's clothing. If you are tired of going out looking for other people wearing exactly the same clothes, or if you are looking for a brand new look that no one else has, you have come to the right place. We provide the latest (almost daily) female plus-size fashions on the street at prices you can afford. We always put the needs of consumers first, hoping that curvaceous women can gain more confidence through Flycurvy products. This is a large-size women's clothing brand that aims to show the curvaceous beauty of women.
Yhteystiedot
Huangcun North Rd#26, Tianhe district, 510000, Guangzhou, Kiina
- support@flycurvy.com
- flycurvy.com
2,0
Välttävä
837 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
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On vastannut 100 %: iin saamistaan huonoista arvosteluista
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AWFUL!!! AVOID AT ALL COSTS!!!
AWFUL!!!! Ordered a dress for a wedding, when it arrived it was really, really poor quality! Nothing like the website portrayed. E-mailed them several times, they eventually replied asking for photos. I sent several photos, they eventually offered me a percentage of the price! I gave up in the end! AVOID!! AVOID!! AVOID!!!
1. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@flycurvy.com to sort it out.
Additionally, the partial refund offer presented to you as an alternative to returning the items was not meant to cause any confusion or frustration. It was simply an option we provided to accommodate different customer preferences, such as customers who may find the return not practical.
If you don't like the solution, you can escalate the order to customer complaint team at complaint@flycurvy.com to address it.
Regards,
Communications with this company is…
Communications with this company is excellent. Shipping was a bit longer than expected but Flycurvy was helpful to let me know as to where it was. Thank you.
4. kesäkuuta 2024
Oma-aloitteinen arvostelu
Scam Artists?
I ordered a dress in 5xl to fit a US size 16. Could barely get it on. Sleeves were cap sleeves with elastic which left marks. The material is similar to that of 1970’s children’s Halloween costumes. I’m STILL trying to return it. Four times they have sent same email asking if I will instead, accept a 50% refund or $20 towards something else. If their largest size has issues, why try again?
Flycurvy has since provided the information requested to make a return. It took 6 emails, but I finally got the information I needed. It’s just a shame I had to resort to a poor review before receiving the information needed.
Yes, indeed, I ordered from Flycurvy and since you have blocked me from your site, I know that you are quite aware. I responded with my issue to the only email provided on the Flycurvy website. My issue was that I kept receiving repeated identical emails from Flycurvy asking me to take a discount instead of giving me the information to return for refund. It wasn’t until the 6th reply that I finally received the necessary information. And, apparently, I’m not the only one who has had issues with returns. Had the return gone smoothly, I would have tried again with a different style dress.
2. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
A reply to the added review:
Firstly we are glad to see that you received the return instrcutions.
Secondly we would like to clarify that the support team and the customer complaint team are independent from each other. The CSR who offer the return address didn't know what was going on here.
Thirdly, it was not until this moment that I saw your email in the background, which, after searching on our system, has no email chain connected. Since there is no order ID you can offer, I have to assume that your order was not placed on Flycurvy.
Lastly, Customers don't need a poor review to sort ot out -- you are always allowed to email us at complaint@flycurvy.com to address the issues.
Hello,
I sincerely apologize that the clothing you purchased in our store did not meet your expectations. We value every customer's feedback and are committed to providing the best shopping experience possible.
Upon inspection, I found that on our website, most of the 5XL items are US size 22 or 24. And most of the 2XL items are US size 16. I didn't find any item in 5XL that fit US size 16. Therefore could you provide a SKU of the item and other details such as order ID and email address so that we can look into the problem and initiate the necessary steps to resolve it?
We also note that the partial refund or coupon did not solve your problem, and we apologize again for this. We are committed to reviewing our product lines and sizing standards to avoid similar issues in the future.
Thank you again for your feedback and we look forward to your order info. We can be contacted at complaint@flycurvy.com.
With best wishes,
Poor quality, nothing like the website image
The dress I received was cheaply made and looked nothing like the photo. Website said easy returns but when I asked for a refund they offered me $16.50 on a $59 dress. Or I could get a 30% discount on my next order. Then I found these reviews. I fear I am in for quite a ride in the return process. Shipment came from US but they will probably ask me to mail to China based on these reviews. Unless you are in the UK and then they want you to mail to the US. Weird. When I looked further at the website, I was hard pressed to find anything but 5 star reviews, so they are probably blocking any negative reviews. Based on their trust pilot reviews, there is no way all website reviews are positive. I fear I am about to lose my money due to misrepresentation
29. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@flycurvy.com to sort it out.
And we would like to clarify that we offer a partial refund as a gesture of goodwill to customers who may find the return not practical. However, we do also offer full refunds after customers return the product. Our return hub remains in New York. We have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox.
We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
I love my dress
I love my dress! Love!! It is 80% true to picture. Worth the $38US. I will order again!! I will continue to post a pic on all your ads of me in it! I felt so pretty!
25. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello 💗💗💗
Thank you for the support! We are more than happy to see you feel happy with your order . We will keep up our hard work to offer better merchandise and faster service, hoping to see you again. If you have any queries, please do not hesitate to get in touch with us (at support@flycurvy.com.)
Warm regards,
This website shouldn't exist
This website shouldn't exist. They don't deserve 1 star. I order 2 very simple items and it's been 6 weeks! I need my items within one week and I've got nothing back from them. They told me it shipped like a day after I ordered. I CANT EVEN TRACK MY ITEMS! Why????? If they don't get the items they will be sued. Period. I'll be sure to leave a TERRIBLE review about them on every site possible!
26. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear customer,
First and foremost, we want to express our sincerest apologies for the delay in receiving your order. We understand how frustrating it can be to wait for your items. Our goal is always to provide timely and reliable service, and it's clear that we've fallen short in this instance.
We take your concerns very seriously and would like to address them directly. Please reach out to us at complaint@flycurvy.com and offer us your order details so we can assist you further and provide a resolution that meets your needs. Your satisfaction is our top priority, and we are committed to making things right.
We value your feedback and are taking steps to improve our service to prevent such issues from happening in the future. We hope that you will give us the opportunity to restore your trust in our service.
Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.
Warm regards,
Flycurvy fraud!
My dress arrived in good time but… the dress came floor length I’m 5”8, dress pictured is tea length! The lace pattern and placement did not match the picture I bought from! The quality of the lace was an inexpensive lace normally used in cheap curtains. I took several pictures flycurvy offered me a discount and then offered me a refund but no refund on the shipping! I let them know that this was false advertising!
20. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Angela Smedley,
I would like to extend my sincerest apologies for any inconvenience or confusion you have experienced during our interactions.
Regarding your recent purchase, I understand your disappointment with the dress's length, lace pattern, and material quality not matching the advertised image. We take such matters very seriously and appreciate your detailed feedback.
To resolve this issue, we have used complaint@flycurvy.com to follow up. Kindly check your inbox. Our goal is to ensure your satisfaction and to make things right for you. Please let us know if you'd like to take the solution offered.
Once again, I apologize for any frustration this may have caused you, and we value your patronage. We hope to regain your trust and continue serving you in the future.
Warm regards,
I have ordered from this company…
I have ordered from this company multiple times and never had a problem. The last dress I ordered was tea length....I am short so I never expected it to be actually tea length. I LOVE THE DRESS!!! It was everything I wanted.
3. toukokuuta 2024
Oma-aloitteinen arvostelu
The top I received wasn't anything like…
The top I received wasn't anything like the picture. I ordered what looked like a denium ombray shirt. When I received it isn't even denium material and the stitching was painted on. Terrible. Not worth returning it as it will cost more than the cost. In the bin it goes.
Edit: The company got back to me after this reveiw and refunded me my money without the return of the item. Thanks heaps
15. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@flycurvy.com to sort it out.
Best wishes,
Absolutely the worst
Absolutely the worst. I ordered a dress was suppose to be tea length it wasn't it is floor length. Material is thin like a nightgown. Tried to return what a joke they offered me 16.00 to keep it. When I declined they sent the return address with all these rules to follow to send a return and pictures they need taken. I believe they fit the scam profile. People beware.
16. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Laurie,
On behalf of our team, I would like to deeply apologize to you, we are very sorry for the problems you encountered during the shopping process. We understand that the situation you have described is a great inconvenience to you and runs counter to our commitment to excellence in customer service.
The 30% refund offer presented to you as an alternative to returning the items was not meant to cause any confusion or frustration. It was simply an option we provided to accommodate different customer preferences. We do also offer full refunds after customers return the product.
We sincerely hope to solve your problem and compensate you for the inconvenience caused by this shopping experience. We will also review our product descriptions and return policy to make progress.
We value every customer's feedback because it helps us grow and improve. We have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox.
Once again, we apologize for the inconvenience and thank you for your understanding and patience. We hope to hear from you and that this issue is resolved ASAP.
Sincerely,
Ordered a dress on February 28
Order a dress on February 28, 2024 for a wedding for April. Didn’t get my order until May 5 or so didn’t need the dress anymore. Tried to return it. They wanted me to pay for shipping and would not refund me. Do not buy from this company. !!! They wanted to give me a discount towards another order ! No way!! The dress was cheap and looked like a nightgown !
27. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
We apologize for that the shopping experience fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress.
If you don't like the support team's solution, you can reach out to us at complaint@flycurvy.com to sort it out. We will do our best to take care of the issue. (For your convenience, we have used the address to send you an email to follow up on this matter. Please check your inbox.)
Again we apologize for the inconvenience caused.We hope to hear from you and that this issue is resolved ASAP. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best wishes,
How exactly do you get thru to this…
How exactly do you get thru to this company? I've emailed twice and left a message on their Facebook page. I want to cancel my order because item will arrive too late for alterations needed. Never again!
1. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear customer,
Our response timeframe is between 1 and 4 business days. We hope you can understand that sometimes the response can't be as soon as you expected.
As requested, we have canceled the order. It may take some time for the refund to return to your paying account.
（1-If it’s a PayPal refund, please wait 1 to 7 business days for the funds to settle in your account. You can view the status of the refund from your Account History.
> Log in to your PayPal account.
>Click History
2-If it’s a credit card refund, it may take 5 to 10 business days for the funds to appear in your account. This delay entirely depends on your credit card company and its intermediaries.）
Thank you for your understanding and support. If you have any further questions or concerns, please don't hesitate to contact us.
Best regards,
Item Never Shipped
I ordered a dress that said it would be shipped in 24 hours. That was on March 1, 2024. It is now May 4, 2024 and the dress still hasn't been shipped. I have reached out to their customer service several times and I just keep being given different dates it is expected to ship. Now I'm asking for a refund and they are ignoring me. I will NEVER order from this company again.
4. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
We apologize for the delay. It is verified that you order has been canceled and the refund issued. If you have any further questions or concerns, please don't hesitate to reach out to us at the address provided.
Best regards,
Poor quality and forget about returns
I ordered two dresses that took over a month to arrive. One wasn't the same color as pictured on the website (pink vs. lavender) and had darts at the chest that needed cones for a bra and was the CHEAPEST looking dress ever. The other wasn't horrible but just fit poorly. Where it really gets bad is trying to process a return. I had to send an email, it took them a week to respond with questions and need for pictures. Another week and no response. I doubt I'll ever get my money back. I will never order again.
1. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but failed.
Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
Or may we request you to email us at complaint@flycurvy.com?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Ordered a Dress 3/24/24 For an Event
I ordered a dress 3/24/24 for an event. As of today, it has still not arrived. I had read the reviews, but hoped I would be one of the luckier ones. No such luck. Good thing I have a Plan B because the dress will not have arrived in time. Recommend you not rely on this company. UPDATE: The dress finally arrived, and it is OK. Regardless, expect a LONG wait period for your order.
26. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello Veronica,
You can contact us at complaint@flycurvy.com to inquire about your order.
Upon inspection, I noticed that the parcel had arrived in America and its tracking number had been changed to a USPS tracking # to proceed with the transportation. You can verify its status by checking out the attachment or hitting the link below.
Tracking link: https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=420956839305569813119820429298%2C&tABt=false
Tracking #: 420956839305569813119820429298
Phone number of USPS: 1-800-275-8777
According to our experience, it will be delivered within a week as it is on the way to your city.
We hope it arrives soon and hope you have a good day.
Regards,
The dress I received was nothing like…
The dress I received was nothing like the picture. I should have known better that to trust China. Shame on me. I want a full refund for this poor quality item. I could have bought a better dress at family dollar stores.
24. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at complaint@flycurvy.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Patience
Ordered 2 dresses for my daughter’s wedding! Neither fit and I want to return both! I received a reply after 2 attempts and I am satisfied with the outcome!
22. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
Please contact us at complaint@flycurvy.com when you have not heard back from the support team 3 days after emailing.
Regards,
I ordered a dress almost a month ago
I ordered a dress almost a month ago. It’s already been charged to my credit card so where is my dress? I ordered it for my niece’s wedding that is coming up the first weekend in May.
8. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
Please contact us at complaint@flycurvy.com to inquire about the status of your order. We will be responding in the next business day.
Regards,
This company is a total scam
UPDATE!!! I contacted them through email and was refunded my money. It was actually a quick response.
This company is a total scam. I've been waiting months for my order. Emailp with my concerns are just answered with it's coming. I'll be contacting my credit card company to let them know of the scam.
29. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hi
We are deeply sorry for any inconvenience caused by the delay in shipping.
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team. We will be responding as soon as we can. If it cannot be delivered on the date you expected, you are always allowed to ask for a cancellation before shipment.
Besides, could you email us at complaint@flycuvy.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
I ordered 8 blouses on here for my…
I ordered 8 blouses on here for my upcoming vacation. I emailed them that I needed a refund due to the blouses being extremely small, they did not even fit over my bust. I received an email a few days later saying that they received my email and saw that I ordered 8 items and wanted to know which item I was requesting a refund for. The original email stated that they all did not fit as they are all the same size. I need a full refund so that I can purchase my vacation wear somewhere else. Have not heard back. I hope this is an honest company, I have a very limited budget.
8. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Martha Figueroa,
We apologize that the items's fit fell short of your expectations. We will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- if the support team;s response didn't live up to your expectations, you can reach out to us at complaint@flycurvy.com to sort it out.
For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
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