Honestly, I was going to just leave well enough alone and chalk this up to lesson learned but flycurvy sent me an email asking for a review, so here it is. The products I received were nothing like th... Näytä lisää
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This has been the worst experience I've ever had buying something online. I will never again in my life buy from Fly Curvy. Their refund system is absolutely outrageous. They make you take pictures o... Näytä lisää
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The customer service was excellent, I had concerns & wanted to return my dress but they gave me option's which I appreciated. Instead of spending money on returning the dress I took a partial refund... Näytä lisää
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BEWARE…delivery times are at least 2 months, products received do not look anything like the advertised products and quality of the fabric us very cheap. Return policy is a joke, if the product doesn’... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Flycurvy is a curvaceous global online destination that provides today's comfortable and avant-garde fashion plus size women's clothing. If you are tired of going out looking for other people wearing exactly the same clothes, or if you are looking for a brand new look that no one else has, you have come to the right place. We provide the latest (almost daily) female plus-size fashions on the street at prices you can afford. We always put the needs of consumers first, hoping that curvaceous women can gain more confidence through Flycurvy products. This is a large-size women's clothing brand that aims to show the curvaceous beauty of women.
Yhteystiedot
Huangcun North Rd#26, Tianhe district, 510000, Guangzhou, Kiina
- support@flycurvy.com
- flycurvy.com
2,0
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BIGGEST SCAMS !!
BIGGEST SCAMS !!
DONT ORDER FROM THIS WEBSITE THEY TAKE THE MONEY AND DONT SHIP THE ITEM..AND THEY DONT REPLY TO YOU..THEY STOLE MY MONEY
22. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
We apologize for any inconvenience caused by the delay in response and shipment. Both our customer service team and factory are experiencing a backlog so the delay occured.
We tried to identify your order ID via your username here to look into and take care of the issue but no order matched your info. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Customer Complaint Team
complaint@flycurvy.com
Scam through PayPal. I ordered through Flycurvy website on…
I ordered through Flycurvy website on 15th March 2024, and wa directed to PayPal to complete transaction. The PayPal lists the receiver of funds as ETRUN- K with no mention of Flycurvy. I have sent two emails to request assistance, as I have not received any confirmation that they received my order, however there has been no response. Please beware of this scam :(
15. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Donna,
Please know that the fund receiver sometimes can be different from the brand name. For example, some company might establish several brands. Please rest assured that Flycurcy is not a scam.
Could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Customer Complaint Team
complaint@flycurvy.com
I ordered a dress on March 3
I ordered a dress on March 3, 24 it is still awaiting shipment and they have not responded to my emails asking when it will be shipped. Their ads say they will ship out in 24 hours that is a lie do not recommend
3. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but no order matched your info. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Customer Complaint Team
complaint@flycurvy.com
Update...I purchased a mother of the bride dress but a cheap house dress arrived.
UPDATE Fly curvy have contacted me. I was thinking I had been scammed, but no, they were very efficient and offered to refund me 1/2 of the cost of my order without the need to return the bad dress. I have actually received that refund. I was doubtful but they did everything they promised. Also I had ordered a different dress which arrived and is exactly as advertised so no not sure why their photos of my dress were so wrong. However I am impressed with the companies customer service and communication. I have one more dress on back order and now have confidence it will actually come. Be aware delivery can take a while so you need to order at least 2 months before you need the item. I still don't have my mother of the bride dress and my search continues.....
Plus Size Casual Navy Blue Floral Print Layered Flare Sleeve Midi Dress. It was advertised as mother of the bride and in the photos was obviously a layer of soft flowing printed chiffon over a heavier weight fabric. Very beautiful and flowing, definitely mother of the bride style. The dress that arrived was a single layer stretch fabric of a similar cut but a very different dress - no over lay fabric and sleeves completely different. You might wear it gardening or to go to the shops in, poor quality printing similar flower print to the photo but cheap, cheap cheap looking. Such a false photo on the website.
15. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello there,
We are sorry that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@flycurvy.com to sort it out.
For your convenience, we have used complaint@flycurvy.com to send you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Customer Complaint Team
complaint@flycurvy.com
Do Not Order…They will insult you
The items did resemble the pictures on the website. Poor quality. Pants 3 or 4 sizes larger than the top. Customer service was insulting and indicated that they did not believe i had tried on the clothes and wanted proof of the poor quality in pictures. Then sent a survey that would not process a poor review.
Update: After placing this review, I received an apology for the wording of the prior email and received a 100% refund. The refund was processed quickly and the individual in the complaint department was very nice. I would recommend the company hire a native English speaker to compose emails to US customers. The return process is bit cumbersome but it worked quickly.
21. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello Stephanie,
I am sorry for your dissatisfaction with the quality and the fit of the item. Your experience will be documented and shared with our team to improve our services and enhance the overall customer experience.
Regarding the request for picture, I assure you that we never ever meant to make an insult -- it's only a step for our support team to confirm the problem. We apologize if it appear like an insult.
We have used complaint@flycurvy.com to send you a follow-up email regarding the return and refund. Kindly check your inbox.
Customer Complaint Team
complaint@flycurvy.com
This company is why it is so important to read reviews first
I placed an order on 4th February, 2024. I order three dresses, the order is still "awaiting shipment" I emailed them asking about my order, I received a reply on 24th February about five days later apparently they are making the dresses as they quote: "in order to ensure the quality of the product, the factory took some time to make" the website did say ships within 20 business days, I am waiting for this time before I submit a dispute with Paypal for a refund. Never again.
25. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Doris,
There are 2 phases in an order - - processing time and shipping time. The processing time is the time for the warehouse to prepare, inspect and pack the order, usually takes 1-12 days for regular orders. But there is a backlog in our factory, so the shipping time of your order migth have been delayed.
Should you have awaited your order for a while without any update, please feel free to contact our customer service team to inquire about its shipping time. If it cannot be delivered as expected, you are always allowed to ask for a cancellation of the order before shipment.
Flycurvy Customer Complaint Team
complaint@flycurvy.com
I’m hoping my elderly mothers not been scammed
So far I’m hoping my elderly hasn’t been scammed she bought 2 items 10 days ago and I can see on her account it hasn’t been shipped yet, so assuming the delivery isn’t gonna be with the ETA…
23. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
Kindly tell your mother to contact us at complaint@flycurvy.com so that we can look into the order and offer an estimated ETA.
complaint@flycurvy.com would also do.
Flycurvy Customer Complaint Team
Think twice before ordering
I ordered a dress for my mom on the 2nd of February. When ordering the delivery time (after putting her address) was estimated to 10-14 days and of course the order is still marked as "awaiting for shipment".
The problem is that they have a terrible customer service! My mom emailed them in the beginning of this week and she is still (5 days later) waiting for an answer on the status of the order - when they claim to have a 24hour response rate.
I would advice everyone to think twice before ordering from them!!
2. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but no order matched your info.
Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
Or may we request you to email us at the email address below?This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Thanks.
complaint@flycurvy.com would also do.
Flycurvy Customer Complaint Team
Beautiful dress
The dress is nice just need to get it pressed. It fits perfect maybe just a tad big. It arrived in plenty of time I ordered it on February 2nd and I arrived on February 14th! This was a great experience for my first time ordering from them.
15. helmikuuta 2024
Oma-aloitteinen arvostelu
I ordered a dress for my babyshower
I ordered a dress for my babyshower. I was worried it wasn't going to come in time, but it did, it actually came early! I received it in 3 weeks time 🙂 I got LOTS of compliments on it at my shower, and alot of people asked where I bought it from. I'd definitely buy from them again. The dress was a great material and great quality. I definitely recommend this website 🙂
28. tammikuuta 2024
Oma-aloitteinen arvostelu
I’m very unhappy with my order
I’m very unhappy with my order. The jacket looked like a cut price version of what is portrayed on line. VERY cheap fabric. The dress while pretty is TINY. Certainly not the size I ordered or expected. I tried to go to the returns page and it gave me a 401 page not found. I definitely would like someone to help me sort out a refund please.
29. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Cath Johnson,
Customers need to contact us to get return authorization. If you want to deal with return & refund, please email our support team at support@flycurvy.com.
complaint@flycurvy.com would also do.
Flycurvy Customer Complaint Team
They addressed my concAwesomeern early
They addressed my concern early
28. tammikuuta 2024
Oma-aloitteinen arvostelu
The items are not high quality
The items are not high quality. I would say they last a season of occasional wear. They do run on the larger side which is unexpected. But sometimes, that is a risk (too small, too large, etc.). My order from over 30 days ago had not shipped so i emailed to cancel and requested a refund. I got the we have great items, you should wait, here is a discount for future purchase email. Shipping would take 2+plus weeks once done and I prefer the refund over the just ok (maybe) items. They will immediately charge your card for the purchase but it will take 15 business days for them to process a refund........it is a gamble that you receive your items in a timely manner, that they are of any good quality and if there is an issue, beware.
18. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Christi,
Thank you for sharing your feedback regarding your recent experience with our products and services.
We understand that the quality of our items did not meet your expectations, and we apologize for any disappointment this may have caused. We strive to provide quality products that meet our customers' expectations, and we will take your feedback into consideration to improve our offerings.
Regarding the sizing issue, because each of our product has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly. And some like a loose fit and others like a tight fit. We apologize for any inconvenience this may have caused and will work on providing a more accurate size chart.
As for the shipping time, we understand that waiting for an extended period can be frustrating, and we are constantly working to improve our shipping processes. We appreciate your patience and would like to extend our sincere apologies for any inconveniences caused.
Thank you for bringing these matters to our attention. We genuinely appreciate your business and hope to have the opportunity to serve you again in the future.
Best regards.
Flycurvy Customer Complaint Team
complaint@flycurvy.com
Do not Please DO NOT ORDER from them
Do not Please DO NOT ORDER from them. I placed an order with them a month before an event I was going to attend so even when I saw it was gonna get here late I tried canceling my order they refused so then I waited two more months for my order to come in which it never did. So again I ask for a refund well they had me do the investigation with my post office I was told it was sent back and now the company is telling me the return to sender doesn’t go back to there warehouse so it got disposed of and want to only offer me 15 dollars 30% off of another purchase. Instead of refunding me my money because there was an error between them and the post office something completely out of my hands. This company ripsoff so many people
9. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Lyli Gonzalez,
The reason why the order couldn't be canceled was that it had been in transit. Your order was shipped out on the same day when it was placed and delivered less than 2 weeks later. We have the whole
The reason why we need you to contact the USPS was that USPS had delivered the parcel to your locker but you didn't receive it.
The reason for offering partial refun was that we did delivered your package to the locker in your address before but there was no one receivd it. (USPS tracking route reads: "Delivered, Parcel Locker ELSA, TX 78543 November 20, 2023, 10:24 am".) As a result of this, USPS had to "return it to the sender" to dispose of the package. Yet the "sender" was not us but a USPS depot to dispose all the packages in the same condition.
However, since you are our valued customer, we will refund you fully to your form of payment regardless the loss of both package and money on our side. We will use complaint@flycurvy.com to follow up on the case. Please check your inbox.
Flycurvy Customer Complaint Team
complaint@flycurvy.com
Save your money - don't buy from here
I placed a large order over two months ago. They shipped the items a couple pieces at a time and I am still waiting for some things.
Sizing is terrible. I ordered according to the size chart and almost nothing fits.
They sent me two totally different dresses than what I ordered.
They send you an email asking you to write a review, but if you try to put a one or two star review then they won't let you post it and it says, "Only customers who have confirmed receipt of this item can make a review." But the way I got to that review was by clicking a link in an email they sent me after the item was confirmed as delivered.
4. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Diana,
We deeply apologize for any inconvenience caused. We would like to address each of the issues you mentioned and offer our assistance in resolving them promptly.
Firstly, we sincerely apologize for the delay in shipping your order. We understand the frustration this may have caused you, and we are working diligently to rectify this situation. Please be assured that we are actively monitoring your remaining items and will ensure they are delivered to you as soon as possible.
In terms of sizing, because each of our merchandise has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondently.
Regarding the review submission process, we apologize if there was any technical error preventing your review from being posted. We have taken note of this issue and will work to rectify it promptly to ensure a seamless review submission process for all customers.
Once again, we sincerely apologize for any inconvenience caused, and we assure you that we are committed to resolving these issues to your satisfaction.
Warm regards,
Flycurvy Customer Complaint Team
complaint@flycurvy.com
I ordered a dress on December 15,2023 I…
I ordered a dress on December 15,2023 I have not had any response about my order. Not even a tracking number but it was immediately taken out of my account.
15. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
We tried to identify your order ID via your username here to take care of the issue but failed.
Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at complaint@flycurvy.com?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Looking forward to hearing from you.
Flycurvy Customer Complaint Team
complaint@flycurvy.com
Vastaus yritykseltä Flycurvy
Hello,
We are sorry that the item fell short of your expectations.
We tried to identify your order ID via your username here to take care of the issue but the result was 0. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at complaint@flycurvy.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Looking forward to hearing from you.
Update:
Thank you for giving us your order info on Trustpilot. Your order is in transit. Copy and Paste the following link:
https://www.track718.us/en/?spm=..page_2462079.page_detail_1.1&spm_prev=..index.footer_1.1
and input the tracking number in the confirmation email, then you will have the update of the shipping.
Merry Christmas
Worst company I have ever dealt with
Worst company I have ever dealt with. Multiple times they said something was out of stock - but only after I contacted to ask where my order was. It is more than 2 months now and still don't have my order and am now overseas on the trip I wanted the clothes for - and today I finally get a message saying part of my order has finally been shipped. I have emailed multiple times and I will give them credit for responding but that doesn't fix the issue that they haven't delivered even with plenty of time. Appalling service, I won't be back and will advise everyone I know to stay well away from them!!
22. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Karen,
Your package has shipped out and is en route to its destination. We suggest you contact our support team to inquire about the status of your order if you have waited for your order for a while.
Here are more details about the shipping.
Tracking number: YH3122270895SZ
Tracking site: https://t.17track.net/en#nums=YH3122270895SZ
Should you have any follow-up questions, please respond to the email we sent you.
Faithfully,
Flycurvy Customer Complaint Team
complaint@flycurvy.com
No Shape to the garments
Ordered two plus size dresses Nov 29, arrived Dec 16. Quality and fit not as pictured on their website. One dress was extremely small even though I followed their size chart for the specific dress, I could not even put it on.
The second dress did fit, however they do not fit well, especially for a Fuller curvy figure. The armholes were so large it showed half my bra, and the front panel is made flat, no shaping to the garment whatsoever.
Their customer service responded within 2 days, but despite it being a fault with their size chart and their product, they only offered me a 30% refund without having to return the garments which are useless to me. I will never order from them again.
On Dec 22 they responded to this review and contacted me to offer more of a refund to make it 50% of my purchase price or If I pay for return shipping and repackage items in like new, original packaging They would refund the whole purchase price. The response below also explains the size chart and each garment, but I did follow the garments specific size chart and it was at least two sizes too small. And the front panel of the garment is just the flat fabric no shaping or darts to accommodate a fuller figure.
15. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Nicole,
We are sorry for how you feel about our products' size. Because each of our merchandise has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly.
As for the return, we would like to clarify that we offer a partial refund as a gesture of goodwill to customers who may find the return not practical. However, if the customer doesn't accept it, we will also offer return insretuctions and then full refunds after customers return the product.
For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
Flycurvy Customer Complaint Team
complaint@flycurvy.com
Late to arrive and inconsistent sizing
I ordered several dresses on October 23rd. The last 2 arrived on December 14th!! 5 days after the event I was hoping to wear them at!
One dress was cancelled by them z apparently not enough orders. Another dress was sent incorrectly ie a completely different dress was sent than the one I ordered. They kept offering me a discount on another order for the mistake, but never sent the dress I ordered. Eventually I got a refund on that dress.
All dresses were ordered in the same size, but some are huge whereas some fit well. No consistency.
The photos make them look far better than they are, but I guess you get what you pay for. Just don't be in a hurry....
16. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Fiona,
Thank you for taking the time to provide feedback on your recent experience with our dresses. We sincerely apologize for the issues you encountered, and we appreciate your patience throughout this process.
We understand that the delay in receiving your dresses was frustrating, especially when you were hoping to wear them for a specific event. We sincerely apologize for any inconvenience caused by this delay. We strive to ensure timely delivery, and we are working to address any logistical issues that may have contributed to this delay.
Regarding the incorrect dress that was sent to you, we apologize for this mistake. We take full responsibility for the error, and we are taking steps to address this issue with our shipping and fulfillment team. We understand it can be disappointing to receive a different dress than what you ordered, and we have refunded you its amount to your account.
As for the sieze, because each of our merchandise has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly. We appreciate your feedback on this matter, and we will continue to work on improving our size chart and product presentation.
If there is anything else we can do to rectify the situation or if you have any further concerns, please do not hesitate to reach out to us.
Best regards,
Flycurvy Customer Complaint Team
complaint@flycurvy.com
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