Honestly, I was going to just leave well enough alone and chalk this up to lesson learned but flycurvy sent me an email asking for a review, so here it is. The products I received were nothing like th... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
This has been the worst experience I've ever had buying something online. I will never again in my life buy from Fly Curvy. Their refund system is absolutely outrageous. They make you take pictures o... Näytä lisää
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The customer service was excellent, I had concerns & wanted to return my dress but they gave me option's which I appreciated. Instead of spending money on returning the dress I took a partial refund... Näytä lisää
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BEWARE…delivery times are at least 2 months, products received do not look anything like the advertised products and quality of the fabric us very cheap. Return policy is a joke, if the product doesn’... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Flycurvy is a curvaceous global online destination that provides today's comfortable and avant-garde fashion plus size women's clothing. If you are tired of going out looking for other people wearing exactly the same clothes, or if you are looking for a brand new look that no one else has, you have come to the right place. We provide the latest (almost daily) female plus-size fashions on the street at prices you can afford. We always put the needs of consumers first, hoping that curvaceous women can gain more confidence through Flycurvy products. This is a large-size women's clothing brand that aims to show the curvaceous beauty of women.
Yhteystiedot
Huangcun North Rd#26, Tianhe district, 510000, Guangzhou, Kiina
- support@flycurvy.com
- flycurvy.com
2,0
Välttävä
837 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Worth the wait
Although shipping took awhile, Flycurvy responded promptly when I inquired.
I’m happy with my dress and glad I took a chance!
23. elokuuta 2024
Oma-aloitteinen arvostelu
I have purchased twice now from…
I have purchased twice now from FlyCurvy. Each dress arrived quickly, exactly as described, and fit perfectly. I am very happy with my purchases and will shop here again!
26. elokuuta 2024
Oma-aloitteinen arvostelu
Horrible Company! AVOID!
Horrible! Please do yourself a favor and save your money and avoid at all costs! Horrible fabric. Never like it’s pictured. No defined waist. None of the garments are completed or even hemmed. Worst ever! Order FC00631825
22. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello Tiffany,
We are truly sorry to hear that your experience with our company and products has been less than satisfactory. It's never our intention to disappoint our customers, and we apologize for any inconvenience and frustration you've encountered.
We understand that your concerns are significant, and it's important for us to address them directly. To better assist you, could you please provide us with your order number? This will allow us to investigate the specific issues you've mentioned, such as the fabric quality, the discrepancy between the product images and the actual items, and the unfinished seams.
We want to make it right and ensure that you receive the quality and service you deserve. Your feedback is valuable as it helps us improve our offerings and customer service. We assure you that we will be in touch with you shortly to work towards a solution after receiving your order info.
The Flycurvy customer complaint team
complaint@flycurvy.com
I ordered two outfits for a formal…
I ordered two outfits for a formal function. They never arrived so I reordered them as this was an extremely important date. They never came so I ordered from a different company. Now I am being charged $207.94 for items I never received. This is fraud I would never order from this company again their resolution is to keep billing me for things I did not receive. No phone number to call and speak to someone. Horrible customer service I am going to file with the Better Buisness Bureau and the Attorney General as this is Fraud! I have contacted them to get this refunded and they are not helping me in any way! I did not receive anything I should not be charged.
21. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Wanda,
We are sicerely sorry to hear that you didn't receive the parcel. However, both of your orders had been delivered in April: one on 4/17 and ther other 4/15. Because both orders have been delivered months ago, it has already passed our dealing time. This was why the support team couldn't issue a refund.
However, understanding your frstration, we have used complaint@flycurvycom to send you an email to work out a mutually-agreed solution. Kindly chck your imnbox.
Best regards,
The Flycurvy customer complaint team
complaint@flycurvy.com
WHAT WENT WRONG??
WHAT WENT WRONG??? I will tell you.. For my son's wedding, I ordered a lovely gold colored knee length dress with a beautiful soft transparent gold and beige outer covering accompanied with a gold belt. What I received?? I got a COMPLETELY different tacky design dress with pink flowers all over it and a short badly made gold outer jacket! The only thing they got right was my ADDRESS and the TIMING and receiving my MONEY! I threw the dress in a thrift store drop off sack that I keep in the back of my closet! NEVER AGAIN! Thank Goodness i was smart enough to get proper dresses for a "Just in case" situation!
22. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Reese,
We are genuinely sorry for the frustration and disappointment you've experienced. It's clear the dress you received was nowhere near what you ordered for your son's wedding, and that's completely unacceptable.
To help rectify this situation, could you please provide your order number or any additional information related to your purchase? This will assist in guiding you through the process of addressing this issue. Your satisfaction is paramount, and we're here to support you in resolving this matter.
The Flycurvy customer complaint team
complaint@flycurvy.com
I have had many follow ups from…
I have had many follow ups from flycurvy regarding my order . They have assured me I will receive my order before my function .
Thank you flycurvy support team for addressing my situation in a timely manner .
Looking forward to receiving my order very soon
22. elokuuta 2024
Oma-aloitteinen arvostelu
Excellent quality products
Excellent quality products, fast shipping
21. elokuuta 2024
Oma-aloitteinen arvostelu
My beautiful dress
I order my dress and it was so light and flowing not tight at all every thing about the dress the color flowers it all went together got lots of compliments on it thank you for a beautiful dress.
9. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Customer,
We assure you that we are not a scam and are here to help with any issues you might be experiencing. Since there is no order under the name of "Sara Bonete", to assist you better, please provide us with your order ID and the email address associated with your order. This information will enable us to locate and rectify the problem swiftly.
You may also email us directly at complaint@flycurvy.com for a quicker response.
We look forward to your reply and are committed to resolving any concerns you may have.
Best regards,
The Flycurvy Team
disappointed
I ordered two dresses - Mother of the Groom. Picture is nothing like the dresses received. Very disappointed and certainly price doesn't match result received. don't buy from this organisation.
29. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@flycurvy.com to sort it out. If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
www.flycurvy.com
complaint@flycurvy.com
Dresses looked NOTHING like photos
Dresses looked NOTHING like photos. Bizarre demands and requirements for returns. Do not ever order from this company!!
30. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Laura Meyers,
Thank you for bringing your concerns to our attention. We sincerely apologize for the discrepancy between the product photos and the dresses you received, and for any inconvenience caused by our return process.
Our return policy can be checked at the bottom of the site. Our support team deal with the returning as per the policy only. We apologize if it makes you feel satisfied. We are committed to customer satisfaction and want to make this right for you.
Our team will promptly review the situation and ensure that your return is handled efficiently. For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
We value your feedback and are taking steps to improve both our product representation and return policies. Your experience is important to us, and we hope to restore your confidence in our brand.
Best regards,
www.flycurvy.com
complaint@flycurvy.com
I’m waiting patiently for my dress
I’m waiting patiently for my dress. I’m not sure why it takes such a long time to receive , and the tracking can no longer be updated . Crossing my fingers it comes at all!
26. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
Your order has been shipped and it will be delivered on July 29th. Tracking number 9405511206210242482046 (USPS) can be tracked by copying and pasting the following link.
https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9405511206210242482046%2C&tABt=false#
We suggest you contact our customer service team first before writing a review. We can be contacted at support@flycurvy.com and complaint@flycurvy.com.
Regards,
Be careful ordering off this company
Be careful ordering off this company. I ordered a dress off here a while ago and they didn’t dispatch until I emailed 3 weeks after not receiving it. I eventually got the dress and it was a different material. Still nice but not as advertised. I ordered something else as I liked another dress. Now two weeks have passed. No confirmation of order and I look on the website to see my dress has not been dispatched. I email them to get an email back saying….. get this “oh when do you want it for?”…… Are you kidding me???! Just send the order already…. Do I have to send an email with each order asking where it is to justify when I want the item before it is shipped out????!!! Avoid this company if I were you!!! Pound to a penny the dress won’t be as advertised and I’ve got buckleys chance of getting a refund!!!!
15. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the description, then contact our customer service team at the address provided below to inquire about its shipping time. We will be responding as soon as we can. If it cannot be delivered on the date you expected, you are always allowed to ask for a cancellation of the order before shipment.
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
Or may we request you to email us at complaint@flycurvy.com?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
WARNING DO NOT BUY FROM THEM
Gaxe them a 1 because 0 wasn't an option. Ordered the dress in February received it in may after the event . Didn't matter because I couldn't have v worn it anyway. It wasn't the color zip ordered and nothing at all like it was described or pictured tried to get return information and never once received the information! Tried reaching out to PayPal and the were no help what so ever. Don't buy from them
15. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
Firstly we apologzie for any frustration you might experience with your order.
Upon locating your order ID we found that your order was placed in March and delivered in April. You can verify the infomation by logging into your account on the web.
Regarding the response, we would like to clarify that the support team did reply to your emails on May 15 but never herad back from you.
For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards
The dress I ordered didn’t fit …
The dress I ordered came after 3 weeks which was ok. However when I opened the bag the odor was horrible and the dress was very wrinkled. I tried it on and didn’t like how it looked at all. I have contacted customer service via email and the want to refund me 30 % of the cost. I will never order from this company again. I am still working with them to get refunded the whole amount.
12. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at complaint@flycurvy.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
Do not buy!
Sizing is off, material is cheap, no contact info for returns!
20. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
We sincerely apologize for any inconvenience caused.
We tried to identify your order ID via your username here to look into and take care of the issue but failed.
Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
Or may we request you to email us at complaint@flycurvy.com?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
I placed an order in early April and…
I placed an order in early April and still have not received this order nor any email updates regarding this order. Think twice before ordering here!
5. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Rita,
We are deeply sorry for any inconvenience caused by the delay in shipping.
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team at the address provided below to inquire about its shipping time. We will be responding within 24 hours.
Upon inspection, I noticed that the parcel had arrived in America and its tracking number had been changed to a USPS tracking # to proceed with the transportation. You can verify its status by hitting the link below.
Tracking link: https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=420955369300129080210810363507%2C&tABt=true#
Tracking #: 420955369300129080210810363507
Phone number of USPS: 1-800-275-8777
According to our experience, it will be delivered within a week as it is on the way to your city.
If you have any follow-up questions, please feel free to contact us at the address below.
Regards,
Cannot seem to get a hold of anyone
Cannot seem to get a hold of anyone. Need to return a dress Way too big!!! Do you have a phone number? I tried to follow the directions on return but No response!
16. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Victoria Dumond,
We apologoize for the delay in responding! Due to a backlog we are experiencing, our response timeframe has been extended. We are working on addressing this issue. In such a case, you can forward your emails to the customer complaint team to sort it out.
For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards
Customer Satisfaction - RETURN
I have been trying to reach ANYONE at Flycurvy to make a return. IT'S IMPOSSIBLE!! I paid for 2 dresses and neither one fit. When I chatted on-line with someone, they asked me to pay $5 to continue to a support technician to assist me. NO!! DO NOT ORDER FROM THIS SHADY COMPANY!!
1. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Suzanne Colonna,
We are sorry for how you feel about our products' size. Because each of our product has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly. You are always allowed to email us at support@flycurvy.com to deal with it. Sometimes the support team might respond to you later than expected due to a backlog. Then you can escalate the matter to complaint@flycurvy.com. We will take care of it.
Regarding the $5, we would like to claim that Flycurvy never ask customers for extra fee to communicate with our customer service team. Every channel to reach out to Flycurvy, such as emails and Facebook live chat, is free of charge. We condemn such behavior and suggest you keep vigilant to protect your property.
For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
DO NOT BUY FROM THEM
Flycurvy is the worst when it comes to returns! I emailed them for a return label and of course you have to answer questions. I did and I have no resolution. I informed them that I didn't purchase for myself that I purchased for someone else as a birthday gift. The dresses did not fit in width or length. Way too long. I had to contact my banking institution to let them know what happened so I can have them reverse the charges! These companies are getting ridiculous with their returns.
4. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hello,
We sincerely apologize for any inconvenience caused.
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at complaint@flycurvy.com?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
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