FlightHelp Arvostelua 1 117

I had 2 delays with the same air company in the same trip. On the one-way (flight A), I asked for FlightHelp's support because it was the first time in my life. For the return (3 days later) (flight B), I did it on my own on the air company website.

Results:
Flight B --> I received 250 euros from the air company within 2 weeks from the request
Flight A --> FlightHelp disappeared for more than 1.5 month. After several requests of update, they asked me once again the same data I provided to open the claim. Finally, they sent me 115.30 euros (46% of the 250 euros the air company gives back for 5 hours of delay).

TIP: if you want to be reimbursed correctly and timely, do not ever use FlightHelp

e kisha fluturimin ne ora 9 te mengjesit,e anuluan ne 13:30,prap u vonua dhe u nisa nga Shtutgarti ne Shkup ne ora 15,prej ne mengjes ngela ne aeroport duke pritur,per here te pare fluturoj me wiz air dhe jam shume e zhgenjyer ,shpresoj ne te ardhmen te korigjoheni te mos perseriten probleme te tilla

Îmi pare rău pentru comentariul anterior prima oara am crezut că este o păcăleală,dar după 2 samptamani am văzut că chiar și au dat silința și au reușit să îmi aducă despăgubirea ,flighthelp este cea mai bună și de încredere companie ! Mulțumesc flighthelp ! 🙏🙏

Le service pour déposer une réclamation était disponible directement à l’aéroport, et toutes les démarches devaient être effectuées à l’heure d’arrivée de l'avion.

I had a very good experience working with Adina, however, the company still hasn’t provided me with the compensation that I have been waiting for for several months

No follow-up
In September 2025, we had a delayed flight from Seville to Bucharest. At Bucharest Otopeni Airport, a FlightHelp agent collected our details to start a compensation claim.
Until the end of December 2025, there was no communication at all. After contacting them ourselves, we were told that the compensation had already been received by FlightHelp Otopeni. We then sent all requested documents immediately.
Since then, there has been no follow-up, no updates, and no compensation received.
It also makes me wonder what would have happened if we had never followed up ourselves. After this experience, we will handle future compensation claims directly with the airline, as the process is faster and payment is received without unnecessary delays.

Thanks to ur company u are the greatest companie

Very help full and very reactive
But the airline refuse the compensation

Foarte ok super

perfect , yang boy who offered help.. kind and polite. Thank you

I applied for my flight that was on 5 October like 10 days later, everyone that applied from WizzAir recieved the payment in 10 days, they asked me
for information in December and now they dont answer my mail and on Whatsapp, still havent recieved nothing.

After i wrote this review and mail to them with threat they sent me 115€ out of 250€ that everyone recieved for this flight. Thats more than 50% cut, i suggest u to never use this company.

Claim ID #AQ0215.
I have been trying to contact FlightHelp for over 4 months with no response, only automated replies.
Another claim company informed me that the airline has already paid the compensation, but neither I nor my wife have received any payment.
No clear information, no human support, no transparency.

Really bad experience i am waiting since 15 July 2025 and they still keep me waiting they always say that the payment is being processed and it takes maximum 21 working days(its been 4 months) dont ask them for a refund you should do it by contacting the company you flew with not this company that steals the money they are SCAMMERS THEY DONT CARE ABOUT CUSTOMERS

more than 2 months that my claim has been approved and the refund it's in process. Nothing receiced yet, horrible customer support, no notification when the status of the claims changed.

Good service

Sunteți foarte amabili!!!felicitati

After 5 months, we have still not received any compensation for our 8 hours delayed flight on Aer Lingus from Dublin to Rome.