Flight Centre Australia Arvostelua 

Very positive experience. Explained all aspects of planned trip in detail.very helpful

I normally book all my own travel, but because I was pregnant and wanted to make sure everything was done properly for our first long haul trip with an infant, I decided to use Flight Centre. Massive mistake.

Our brief was pretty easy, book us return flights to Canada with our 3 month old and lock in the bulkhead seats with the extra leg room where a bassinet can be attached. My partner is 6'3" so the legroom and bassinet were non negotiable for a 14 hour flight. We literally gave the agent a 6 week window of flexibility just to guarantee we got those seats, and he assured me multiple times that he checked and everything was locked in.

Fast forward to after my son was born. I called to add his details to the booking, only to find out the agent didn't even book the bassinet seats. To make it worse, he sat my partner and me apart, and completely messed up our seats for the flight home too. By this stage our whole trip was booked around these dates so we couldn't change flights, and all the bassinet seats were gone.

The customer service after that was a joke. The only time I got an update was if I took time out of my day to chase them up, I had to reach out 4 times just to get any response. Nobody offered alternatives or upgrade options, I had to be the one asking for everything.

Two weeks out from the trip with nothing fixed, I raised a dispute which was a total waste of time.

When I asked them to release my booking so I could handle it myself, they refused.

It also took 6 weeks and constant chasing just to get my refund issued for the extra leg room seats that we didn’t get.

When I spoke to the store manager, Andrea, she took zero accountability and actually tried telling me that "airlines separate families all the time" instead of admitting Flight Centre dropped the ball.

To top it off, they gave us a $400 voucher. What am I supposed to do with that? To use it I'd have to book with them again, giving them even more of my money.

You’d expect people whose actual job this is to get it right, but they were completely useless .

I understand mistakes happen and to be honest if they had customer service that took accountability, communicated proactively, and actually tried to fix their error instead of leaving me to chase them down, I wouldn't even be writing this.

To give you an idea of how they talk to you after completely ruining your booking, this was the last thing I received from their disputes department (mind you, our seats remain exactly the same and they changed nothing): “While we regret that you remain dissatisfied, we believe we have responded to and addressed your concerns regarding the seating on multiple occasions. As such, this will be our final correspondence on this matter.”

We are currently on our trip, but our flight home from Canada in a few weeks still isn't resolved. We wanted to try upgrading our seats ourselves, which is why I asked them to release the booking in the first place, but they flat out refused. I've been told someone from the store will contact me with upgrade options, but I highly doubt that'll happen. Getting any kind of service from them requires you to follow up over and over, and even then it proves completely useless.

Do not waste your time they are absolutely incompetent and trust me you can do a better job yourself.

Leesa was great and provided clear guidance.

I found making the booking with staff very easy. The staff were very friendly and informative and helpful with the planning of our overseas trip. The only disappointment is that I have been unable to see my booking in the flight centre app on my iphone or on my computer.

Beth was excellent, Helped with all our travel needs and more.

Ashley was great and very helpful thank you.

Flight Centre Warwick, specifically staff member Caitlyn Jess is always very helpful and responsive to our individual circumstances. She makes us feel important and goes out of her way to find the best travel options for us.

Very helpful and knowledgeable about where we were traveling to.

Covered everything and secured a good deal on our trip to Lord Howe Island. Everything tied up efficiently and in a pleasant professional way. I am happy to recommend Flight Centre

Fantastic online service! Nothing was too much trouble for agent Dielle to send several holiday packages for me to look at. She was very responsive and helpful so I was able to book a lovely holiday very quickly once I found the one I liked.

Hannah, at Hallett Cove, was very efficient and gave us all the information we needed….hence we booked our trip!

Niki, the travel consultant, was very professional, had an excellent knowledge of flights, airlines, etc. This made putting together my travel arrangements very easy.

I recently visited Flight Centre at CHERRYBROOK. Andrew served me.
I required specific travel arrangements overseas.
I was surprised on the quality of service being polite, respectful and very knowledgeable. I certainly can recommend FLIGHT CENTRE CHERRYBROOK, in particular Andrew.

Helpful friendly excellent service

Sophie made it easy to go through flight options to Mexico City. My booking was done and paid for in less than half an hour!

I love my agent however I did not receive my birthday voucher for august. A discount is always nice. How can I get it please

Cara was very helpful and lovely to talk to

Speedy, efficient and pleasant manner made the booking process a pleasure

Rohin Mitchell manager Albany was fantastic as usual….direct, empathic, knowledgeable, understanding and efficient. We choose flight centre as he is there.