Flight Centre Australia Arvostelua 

Ashley was incredible from the moment we first me her and began discussing out plans.
She was extremely knowledgeable and understanding to our needs. She guided us through the entire process and was only too happy to answer any questions or queries that we had.
When requesting cheaper alternatives for hotel stays, she was totally accommodating and we cannot rate her service highly enough!

We would highly recommend Ipek to anyone looking for a travel agent who combines exceptional knowledge and professionalism with genuine care and a personal touch. Ipek truly goes above and beyond, and is always happy to help, even replying to messages after hours when needed and from overseas. With Ipeks in-depth knowledge, efficiency and professionalism this is the point of difference to a well executed trip, with an amazing attention to detail.
Ipek puts personal touch and takes the time to get to know you, understand what you are looking for. You never feel like just another booking — we feel genuinely looked after.
Thank you for making our holiday such a wonderful experience — we truly appreciate everything you do! ✈️🌏❤️

I am 72 and have been rattled by my experience at FC Hervey Bay today as I went in to enquire about a mixed fare to Europe. The gentleman there advised me that not all airlines do the mixed fares and I understood that first time. While he looked up that fares, I mentioned .." do you know that FC are..." he interrupted and quite rudely and loud said, " I have told you that not all airlines do these mixed fares!"..I said Ok..I just wanted to say that do you know..? "he interrupted again very loudly for all to hear, "I have said it twice now..not all airlines do the mixed fares:".. I was stunned.. I told him that I heard first time and am aware of that, I was a flight attendant. He then told me that he refused to do my fares and deal with me. I tried again to tell him. That all I wanted to say is that "do you know that FC are the only ones that do mixed fares, Skyscanner doesn't, nor do other agencies" That's all I wanted to say, to make conversation. He would not hear of it...he then told me he would not serve me. I knew if I would walk out I would be crying from the humiliation. I told him I would report his rudeness and he said go ahead he doesn't care. I said I was not leaving until he gave me the service I came in for. I have been with FC for over 30 years now. Eventually I apologised to him for what said and he apologised too. However it has rattled me. I had a heart attack last week and my family and friends are not happy with the treatment I got. He needs to listen to what the customer wants to say. I just wanted to make a comment. Build up a rapport. He has no customer skills. He really has attitude problems. I may be old but I am still a paying customer!

I recently come back from a holiday in Europe and would like to thank Vanessa how she handled my first trip with Flight Centre. She is very friendly and professional and was willing to spend time with me to achieve what I wanted.
Definitely will be using her again for my future holidays.

Tenille is such a professional, knowledgeable young lady who greets folk with such a warm smile each time we visit the Office. Nothing is a bother to her & she always manages issues/ concerns / problems / special requests with ease and sensitivity.

We had booked the SpringHill Suites by Marriott Chicago O’Hare as part of what was an expensive trip, arranged almost nine months in advance. We were only informed that there was supposedly an issue with the hotel approximately one hour before we were due to fly out.

By the time I was finally able to speak to someone from Flight Centre, we were around ten minutes away from boarding our flight. I was presented with three replacement options from Flight Centre’s hotel partners and effectively had to make a decision on the spot. None appeared comparable to what we had originally booked, so I chose the Best Western option because, based on the information available to me at the time, it appeared to offer the best access to public transport.

When we arrived in Chicago, it quickly became apparent that the replacement was well below the standard and value of the accommodation we had paid for.

Virtually every amenity that was important to us was unavailable. The advertised airport shuttle was not operating, requiring us to pay for a taxi from the airport. The laundry facilities were not working. The ATM was not working. Most significantly, public transport was approximately a 45-minute walk away, meaning that whenever we wanted to travel into Chicago we generally needed to pay for an Uber simply to reach the train station.

What makes the situation considerably more frustrating is what we subsequently learned from the SpringHill Suites team.

Despite being told at extremely short notice that we needed to change hotels, the SpringHill Suites was not actually closed for our stay. Hotel staff advised us that the booking through Expedia (!!) had apparently been made too late, meaning they could not accommodate us for only one of the nights of our fourteen-night stay, despite the fact that we had booked and paid for our trip almost nine months in advance.

The hotel told us they would have been willing to arrange alternative accommodation for that single night and accommodate us for the remainder of our stay. Instead, we were told that Expedia required us to move to another hotel for the entire fourteen days.

Why was Flight Centre using Expedia to book our trip?? We could have done that ourselves!

Had we been given accurate information and the opportunity to make an informed decision, we would unquestionably have preferred to stay at the SpringHill Suites for thirteen nights and make alternative arrangements for one night. Instead, we were given ten minutes before boarding a 14+ hour international flight to select from three replacement hotels, without being made aware that our original hotel could still accommodate us for almost our entire stay.

The consequences were significant. Our trip ultimately cost approximately one-third more than anticipated due to additional travel expenses alone, on top of the loss in value from being moved from our chosen accommodation to a lower-standard hotel where multiple advertised amenities were unavailable.

We booked through Flight Centre because we expected that having a travel agent manage our arrangements would provide expertise and support if something went wrong. Instead, when something did go wrong, the information and options provided to us left us substantially worse off financially and resulted in considerable inconvenience throughout our stay.

After this experience, it is very difficult to see what benefit there was in booking through Flight Centre rather than arranging the flights and accommodation ourselves. We paid for the convenience and reassurance of having our travel arrangements professionally managed; instead, the handling of this issue made the trip more expensive, more stressful and considerably less convenient.

Flights cancelled 15hrs before departure. We were on the phone instantly to FC and 12 hours later and over 4 hours in hold we still do NOT have new flights. HOW IS THIS ACCEPTABLE? We cannot get an Australian on the phone, we cannot get out flights booked and we are literally sitting around waiting for FC to do their job. How is this company functioning with such utter disregard for its clients. I will NEVER book through Flight centre ever again.

After our last experience at a different Flight Centre, we honestly didn’t want to walk into another one. We were hesitant, nervous and pretty unsure about what to do, especially because we had to organise important international flights at the last minute.

Then we met Liv.

She was absolutely amazing from the moment we walked in. She made everything feel so much easier, explained things properly, taught us so much along the way and genuinely made us feel looked after. We walked in stressed and unsure and walked out feeling completely confident about everything.

Words honestly don’t explain how good she is at her job. From now on, this is the only Flight Centre we’ll go to and Liv is the only person we’ll be asking for.

I wish this was a paid review because with how much I’m praising her it probably sounds like one 😂 But genuinely… wow. Just wow.

Thank you so much, Liv. You completely changed our opinion of Flight Centre and made what could have been a really stressful experience actually enjoyable.

Georgia Williams at Glenelg was simply superb.

I have been booking my travel through Flight Centre for over 10 years, and my recent experience working with Aaron stands out as one of the best I have had.

Because this was a last-minute trip, I really needed someone who understood the urgency, and Aaron was fantastic. He was proactive, responsive, and handled all my enquiries quickly and efficiently. Nothing was ever too much trouble for him, and he was consistently timely with every action. His support really put my mind at ease and made the whole process seamless. I truly appreciated his help.

A family member has died and I called the 24h emergency line outside of Australia to request to cancel my flight 24h prior to my flight to avoid no show. Instead, I will not receive a refund even if there was a cancellation fee to pay. They still take it all. My on the phone operator I spoke to “Jace” was terrible at helping me find options and to top it all off. My holiday is ruined, I have a funeral to attend and I’m 2.5k down the drain due to a lack of help and a complex policy. Overall experience was terrible and I will never be using flight centre again. Thanks for all the help Jace

We went to all 3 Townsville stores tonight as they all said they were open online till 8pm and all 3 stores were closed. We work full time and were wanting to book flights and car rental to go to NZ because they are currently on sale and the sale is ending tomorrow the 18th of September. We saw 3 staff leaving the Willows store at 5.30pm we approached them and they said they were short staffed and weren’t able to stay open till 8pm. Really disappointed and frustrated that stores are advertised open till 8pm yet we drove to all 3 stores in Townsville hopeful to book flights and they were all closed waste of time and gas for paying customers who now will need to take time off work to get the booking done. Update your trading hours!!!

We were so very happy with the service provided by Rachel Scott of Flight Centre, Clifford Gardens. Rachel was prompt, efficient and compassionate when organising flights for our son to visit from overseas for a much needed family get together. Thank you, Rachel for taking the stress out of this process! We appreciate your kindness, and are now enjoying our family time …

We thoroughly enjoyed the friendly conversation with your team member Laura and just how thoroughly she organised our trip. We cannot express how grateful we were to her for all she did to not only take the stress out of the trip but the insight she had in her suggestions to maximise the experience of such a great trip!

Great Customer service at Toowong branch. Samantha listened to my needs and came up with different options for my international itinerary. I left the branch happy and would recommend !

Luke Stanley assisted me with booking a holiday to New Zealand. He was excellent! Could not fault him. He was friendly, courteous, professional, knowledgeable and super helpful. Explained everything clearly and could not do more. I thoroughly recommend him! 😊

Darren and I would like to thank Lauren at Traralgon store for her assistance in booking our flights to Airlie beach.
She was very friendly and prompt with her service and her other employee Courtney was fantastic and very helpful. I would highly recommend them to book another holiday for us in the future. 5 STARS

Tanja was the best, thank you Tanja, from the beginning she was very organised and efficient, and a lifesaver thinking outside the box when airline changed my husband’s flight home, making it 1.5 hours earlier, after he had cut off internet access in our flat and never received message … Tanja thought to let me know in Australia and thankfully I was able to WhatsApp him - if not for her forward thinking & risk management, he would have missed the flight. That’s why we went with a travel agent and Flight Centre and Tanja were the best.

I went to Woden flight centre to enquire about a flight centre holiday package and was met with Ben Stinziani. What an absolute pleasure he has been in booking a very special holiday for myself and my mum who both live in different states. Ben has been extremely calm, helpful, is Knowledgable and I am just so grateful to have such a wonderful experience here! Ben has kept me updated throughout, offered different options, and has sorted out everything we need so far for a great memorable trip! Booking all these things can be so overwhelming when you don’t know what you’re doing and that has not been the case! It has been extremely exciting and smooth! Thanks Ben for taking care of all the finer details!

Friendly service and knowledgeable
Professional
Very thorough