I recently bought the Fit Zen FT88 TV Stand and the Universal Casters W1 to make it easier to move my TV between rooms. However, I had a minor issue with the Universal Casters W1. I got in touch wit... Näytä lisää
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Ich habe den TV-Ständer ZEN FT 65 gekauft und bin sehr zufrieden mit dem Gesamtprodukt. Der TV-Ständer ist sehr edel und zeichnet sich durch ein durchdachtes Kabelmanagement aus: Die Kabel vom Fernseh... Näytä lisää
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Ich habe das Produkt zurückschicken wollen, da es mit dem Fernseher nicht kompatibel ist. Mein Widerrufsrecht habe ich, wie beschrieben, in Anspruch genommen. Drei Anrufe sowie mehrere E-Mails bliebe... Näytä lisää
Yritys on vastannut
Livraison rapide. Beau design et produits de qualité . Acheté un support pour une TV de plus de 50 kg avec roulettes et barre de son. Service clients efficace . À recommander
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Yrityksen tiedot
Yrityksen kirjoittama
FITUEYES was established in 2016, we provide audiovisual furniture with design quality to meet the new lifestyle for people who have the ultimate pursuit of life and enjoy the freedom of lifestyle, creating a new concept of audiovisual life. FITUEYES is a global brand and the new leader in the free lifestyle, and has sold more than 10 Million audiovisual home products to customers worldwide, bringing an ultimate audiovisual experience.
Yhteystiedot
15441 Stafford Street, 91744, City of Industry, Yhdysvallat
- 6462048047
- supportus@fitueyes.com
- fitueyes.com
4,4
Erinomainen
2 t. arvostelua
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On vastannut 93 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Quality product and easy assembly
Original order was never delivered by DHL but after contacting Will at Fitueyes a new TV stand was delivered promptly. The actual stand is of very high quality with possibly the best assembly instructions I have every read. I would definitely recommend this company and its products.
21. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FITUEYES INC
Dear customer,
Thank you for your support and trust in FITUEYES!
We firmly believe that an exceptional brand always puts customers first. That's why we maintain strict quality control in product design, material selection, installation convenience and stability, and even logistics services. Your satisfaction is the greatest motivation that drives us forward.
We will continue to optimize our products and services, striving to exceed your expectations.
If you are satisfied with your experience, we sincerely welcome you to recommend FITUEYES to more friends, so that more people can enjoy worry-free and convenient shopping experiences.
Wish you a pleasant day!
Ho acquistato un supporto tv Cantor 78
Ho acquistato un supporto tv Cantor 78
Tutto perfetto, materiale arrivato in tempi rapidi, confezionato bene, istruzioni chiare, facile da montare, costruito in modo magistrale e bellissimo esteticamente.
Ha cambiato in meglio l’estetica della stanza
Grazie di tutto
16. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FITUEYES INC
Caro Cliente,
Grazie mille per aver scelto FITUEYES.
Sappiamo che ogni dettaglio è fondamentale per la vostra esperienza di home entertainment. Per questo motivo, non prestiamo attenzione solo al design e alla scelta dei materiali dei nostri prodotti, ma anche a un’installazione semplice, alla stabilità e alla consegna puntuale della logistica. La vostra soddisfazione dimostra che i nostri sforzi e il nostro impegno valgono la pena.
Promettiamo di continuare ad introdurre prodotti innovativi e di ottimizzare i nostri servizi, per rispondere alle vostre esigenze e aspettative. Se avete osservazioni o suggerimenti, non esitate a contattarci: saremo lieti di assistervi!
Nel frattempo, speriamo che continuerete a consigliare FITUEYES a chiunque might ne abbia bisogno.
Vi auguriamo una bella giornata!
Cordiali saluti,
Vastaus yritykseltä FITUEYES INC
Dear customer,
Thank you for your interest in FITUEYES TV Stands!
We understand that every detail matters for your home entertainment experience. That's why we pay close attention not only to the design and material selection of our products but also to the ease of installation, stability, and timely delivery. Your satisfaction is proof that our efforts and commitments are worthwhile.
We promise to continue launching innovative products and optimizing our services to meet your needs and expectations. If you have any opinions or suggestions, please feel free to contact us—we will be dedicated to serving you!
Best regards,
Great looking and easy to assemble.
14. lokakuuta 2025
Vastaus yritykseltä FITUEYES INC
Dear customer,
Thank you for your interest in FITUEYES TV Stands!
We understand that every detail matters for your home entertainment experience. That's why we pay close attention not only to the design and material selection of our products but also to the ease of installation, stability, and timely delivery. Your satisfaction is proof that our efforts and commitments are worthwhile.
We promise to continue launching innovative products and optimizing our services to meet your needs and expectations. If you have any opinions or suggestions, please feel free to contact us—we will be dedicated to serving you!
Best regards,
Fantastic tv stand
Well made, packaged perfectly, beautiful - goes with my style and arrived in a timely manner!!! I am thrilled.
14. lokakuuta 2025
Vastaus yritykseltä FITUEYES INC
Dear customer,
Thank you for your interest in FITUEYES TV Stands!
We understand that every detail matters for your home entertainment experience. That's why we pay close attention not only to the design and material selection of our products but also to the ease of installation, stability, and timely delivery. Your satisfaction is proof that our efforts and commitments are worthwhile.
We promise to continue launching innovative products and optimizing our services to meet your needs and expectations. If you have any opinions or suggestions, please feel free to contact us—we will be dedicated to serving you!
Best regards,
The product looks great
The product looks great. Installation was easy. Delivery was fast. Im available very satisfied customer.👍👍👍
14. lokakuuta 2025
Vastaus yritykseltä FITUEYES INC
Dear customer,
Thank you for your interest in FITUEYES TV Stands!
We understand that every detail matters for your home entertainment experience. That's why we pay close attention not only to the design and material selection of our products but also to the ease of installation, stability, and timely delivery. Your satisfaction is proof that our efforts and commitments are worthwhile.
We promise to continue launching innovative products and optimizing our services to meet your needs and expectations. If you have any opinions or suggestions, please feel free to contact us—we will be dedicated to serving you!
Best regards,
Vastaus yritykseltä FITUEYES INC
Dear customer,
Thank you for your interest in FITUEYES TV Stands!
We understand that every detail matters for your home entertainment experience. That's why we pay close attention not only to the design and material selection of our products but also to the ease of installation, stability, and timely delivery. Your satisfaction is proof that our efforts and commitments are worthwhile.
We promise to continue launching innovative products and optimizing our services to meet your needs and expectations. If you have any opinions or suggestions, please feel free to contact us—we will be dedicated to serving you!
Best regards,
Happy with our purchase!
13. lokakuuta 2025
Vastaus yritykseltä FITUEYES INC
Dear customer,
Thank you for your interest in FITUEYES TV Stands!
We understand that every detail matters for your home entertainment experience. That's why we pay close attention not only to the design and material selection of our products but also to the ease of installation, stability, and timely delivery. Your satisfaction is proof that our efforts and commitments are worthwhile.
We promise to continue launching innovative products and optimizing our services to meet your needs and expectations. If you have any opinions or suggestions, please feel free to contact us—we will be dedicated to serving you!
Best regards,
Vastaus yritykseltä FITUEYES INC
Dear customer,
Thank you for your interest in FITUEYES TV Stands!
We understand that every detail matters for your home entertainment experience. That's why we pay close attention not only to the design and material selection of our products but also to the ease of installation, stability, and timely delivery. Your satisfaction is proof that our efforts and commitments are worthwhile.
We promise to continue launching innovative products and optimizing our services to meet your needs and expectations. If you have any opinions or suggestions, please feel free to contact us—we will be dedicated to serving you!
Best regards,
Three Failed Pickups and Zero Accountability for a €295 Faulty Product!
Three Failed Pickups and Zero Accountability for a €295 Faulty Product!
I am warning all potential customers: DO NOT buy from this company. I paid €295 for a Eiffel RS10 Record Player Stand which arrived on 5th of September. I bought this product from their DE branch and had it delivered to the Netherlands.
Under EU law, I am entitled to a cost-free return and a full refund for a faulty item.
Here is the timeline of their failure:
They acknowledged the fault and promised to schedule a pickup with their carrier, GEL.
They claimed to have scheduled a pickup on THREE SEPARATE DATES (e.g., September 25th, October 7nd, and October 15th).
The carrier NEVER showed up at my address in the Netherlands for any of these appointments.
I have wasted a month, multiple days waiting at home, and countless emails just to return their broken product. They send repeated empty promises while keeping my €295. This is not how a legitimate European business operates. They are delaying the process hoping I will give up.
I have to escalate this matter to the European Consumer Centre (ECC) because Fitueyes has entirely failed to uphold its basic consumer responsibilities. Save yourself the headache and the expense—shop elsewhere!
=====================================
EDIT
The representatives of the company worked quite well with proactive emails to follow up on the issue and immediately processed a refund. The product was picked up by the third party company shortly afterwards. But for situations like this - for the future please work on establishing a customer hotline - both for Fitueyes and the logistics company you work with - to be able to solve these kind of issues fast. Having to communicate via email is still format - but feels quite slow for such urgent cases.
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FITUEYES INC
Dear Customer,
First and foremost, we want to sincerely apologize for the frustration and inconvenience you’ve experienced with the repeated failed pickups and the ongoing refund process..
We’d like to clarify a few points to address your worries:
Regarding the missed pickups: We have been in contact with our internal team and the logistics provider (GEL) to investigate the issue thoroughly. While we coordinate and schedule return pickups, the actual delivery and collection process is managed directly by the logistics company—this means we do not have direct control over their on-site operations, which has led to the delays you’ve faced. We are pressing GEL to resolve these operational issues promptly.
Regarding the refund: Our standard policy requires us to confirm receipt of the returned product before processing a full refund, as this ensures we can verify the item’s condition. We understand this has added to your frustration, and we want to make things right.
In light of the special circumstances surrounding your order, we will process a full refund for your order and will arrange one final collection attempt for the return.
To minimize any further inconvenience to you, we would like to assure you of the following: if this final collection attempt is unsuccessful, you are welcome to keep or dispose of the product at your discretion, and the full refund will still be processed for you.
We are implementing this policy because your positive experience is our highest priority, and we are committed to resolving this matter for you.
We again apologize unreservedly for the poor experience you’ve had. We are closely monitoring the pickup coordination with GEL and will update you promptly on any progress. Please let us know if you have any further questions or need additional support—we are here to help.
Best regards,
Excellent experience
Excellent experience. TV stand is just what I needed. Build instructions are precise and components are clearly labelled. DHL tracking information needs to be better as it implied delivery to me when it was actually the starting point of them receiving the item. This does not reflect poorly on Fitueyes it's just an observation about the delivery company.
22. syyskuuta 2025
Vastaus yritykseltä FITUEYES INC
Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people.
Please do not hesitate to contact us if you have any problems with the products.
Best regards
A good experience
I ordered the record player stand with record storage and a pair of speaker stands in two separate transactions. Both were pretty effortless and I am very pleased with both products. Time will tell how well they wear.
Assembly of the record player stand was pretty easy. All fittings were supplied and tools apart from a cross-head screwdriver. It’s a solid unit and looks good with the kit on it. The speaker stands are ready assembled and very well packed. Both add a good vibe to the room.
22. syyskuuta 2025
Vastaus yritykseltä FITUEYES INC
Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people.
Please do not hesitate to contact us if you have any problems with the products.
Best regards
Great piece
Great piece . However due to the front to rear taper full size pieces of HI-FI cannot fit in the middle section
22. syyskuuta 2025
Vastaus yritykseltä FITUEYES INC
Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products and for your kind feedback. We’re glad to know you’re satisfied with the piece.
For larger Hi-Fi components, we recommend placing them on the top shelf or other suitable sections to ensure better ventilation and accessibility.
Please feel free to contact us if you have any other questions or need assistance.
Best regards
Good looking unit easy to put together
Good looking unit easy to put together, love it.
22. syyskuuta 2025
Vastaus yritykseltä FITUEYES INC
Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people.
Please do not hesitate to contact us if you have any problems with the products.
Best regards
The order process was simple
The order process was simple, the products came when and as expected, set up was easy. I also asked about returning an item that I didn't need and it was handled efficiently with no hassle.
8. syyskuuta 2025
Vastaus yritykseltä FITUEYES INC
Dear customer,
Thank you for your interest in FITUEYES TV stands! We understand that every detail is crucial to your home entertainment experience. Therefore, we focus not only on the design and material selection of our products but also on the ease of installation, stability, and timely delivery of logistics. Your satisfaction is proof that our efforts and commitments are worthwhile.
We promise to continue launching innovative products and optimizing our services to meet your needs and expectations. If you have any comments or suggestions, please feel free to contact us—we will be dedicated to serving you!
Best regards,
Had to raise a PayPal claim
TV stand was supposed to have been delivered on Thursday. Saturday now and nothing yet. DHL issue. Asked the seller to send another one via a different courier but he refused saying to wait a few days. I needed it for Saturday. Now my emails are being: ignored. Don’t know what’s happening no info from anyone. I won’t be using them again.
Some guy called Will try’s to fob you off with lame excuses. Such a bad customer service.
5 days later and they have still not sorted this. I have had to raise a PayPal claim.
Will says he can’t refund my money because of the active PayPal claim which is utter bullshit. They haven’t even replied to PayPal. More Chinese scammers Keep clear of this company.
18. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FITUEYES INC
Dear Customer,
We sincerely apologise for the delay and the inconvenience this has caused you. The issue arose because our delivery partner recently adjusted their shipping process, which unfortunately affected the timing of your order. Please rest assured that we have been in close contact with the courier to resolve this, and deliveries are now back to normal.
As a general note, our standard delivery time is 3–5 working days. Weekends and public holidays may sometimes lead to slight delays. While we always do our best to ensure the courier delivers within the expected timeframe, we cannot guarantee the exact delivery date in every case.
Our customer service team has already reached out to you directly to provide support and updates. We completely understand your disappointment, and if you have any further concerns, please do not hesitate to contact us.
Thank you very much for your patience and understanding.
Best regards
Quality Products and Service
I reported on this site earlier that the products are good quality, somewhat Industrial in look. My issue was around having a white product which has black fixtures and fittings. Although this did not any was affect the use of the product (the Hifi Unit) it did look rather odd against a white wall.
Through customer services I organised a swap to the unit with black fixtures and walnut shelving. It is exactly the same but everything matches so looks better for my decor.
Everything and so a shout out to Will in customer services was organised for a swap and the return postage cost was refunded. I genuinely found customer service exemplary. Just one word of warning in that only Evri would do the return of the large box at over 15kg’s.
I would recommend and do like the hifi unit and recommend because of their interest and helpfulness.
18. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FITUEYES INC
Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We are delighted to hear that you are satisfied with the quality of your hifi unit and our customer service.
We truly appreciate your detailed feedback and your kind words about our service. Your recommendation means a lot to us, and we hope you continue to enjoy your FITUEYES products.
Please do not hesitate to contact us if you have any questions or need assistance in the future.
Best regards
Die Ware ist pünktlich angekommen und…
Die Ware ist pünktlich angekommen und sieht super aus.
1. syyskuuta 2025
Vastaus yritykseltä FITUEYES INC
Sehr geehrter Kunde,
vielen Dank für Ihre Entscheidung für FITUEYES.
Vielen Dank, dass Sie sich für unsere FITUEYES TV-Ständer interessieren! Wir wissen, dass jedes Detail für Ihr Home-Entertainment-Erlebnis entscheidend ist. Daher achten wir nicht nur auf das Design und die Materialauswahl unserer Produkte, sondern auch auf die einfache Installation, die Stabilität und die pünktliche Lieferung der Logistik. Ihre Zufriedenheit beweist, dass sich unsere Bemühungen und unser Engagement lohnen. Wir versprechen, auch weiterhin innovative Produkte einzuführen und unsere Dienstleistungen zu optimieren, um Ihren Bedürfnissen und Erwartungen gerecht zu werden. Wenn Sie Anmerkungen oder Vorschläge haben, nehmen Sie bitte Kontakt mit uns auf, und wir werden uns freuen, Sie zu bedienen!
In der Zwischenzeit hoffen wir, dass Sie FITUEYES weiter empfehlen werden.
Einen schönen Tag noch!
Mit freundlichen Grüßen
Vastaus yritykseltä FITUEYES INC
Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people.
Please do not hesitate to contact us if you have any problems with the products.
Best regards
Eine sehr schnelle Lieferung
Eine sehr schnelle Lieferung, verständliche Aufbau-anleitung.
29. elokuuta 2025
Vastaus yritykseltä FITUEYES INC
Sehr geehrter Kunde,
vielen Dank für Ihre Entscheidung für FITUEYES.
Vielen Dank, dass Sie sich für unsere FITUEYES TV-Halterung interessieren! Wir wissen, dass jedes Detail für Ihr Home-Entertainment-Erlebnis entscheidend ist. Daher achten wir nicht nur auf das Design und die Materialauswahl unserer Produkte, sondern auch auf die einfache Installation, die Stabilität und die pünktliche Lieferung der Logistik. Ihre Zufriedenheit beweist, dass sich unsere Bemühungen und unser Engagement lohnen. Wir versprechen, auch weiterhin innovative Produkte einzuführen und unsere Dienstleistungen zu optimieren, um Ihren Bedürfnissen und Erwartungen gerecht zu werden. Wenn Sie Anmerkungen oder Vorschläge haben, nehmen Sie bitte Kontakt mit uns auf, und wir werden uns freuen, Sie zu bedienen!
In der Zwischenzeit hoffen wir, dass Sie FITUEYES weiter empfehlen werden.
Einen schönen Tag noch!
Mit freundlichen Grüßen
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