ELEGOO Arvostelua 794

I purchased an elegoo saturn 4 16k around 9 months ago.

Initially I was quite pleased with the quality of the prints when they worked, assuming the failures were due to my inexperience with resin and the early stage slicing software.

Cut to now and its apparent it arrived with significant flaws. I am still getting build issues, the prints wont adhere to the base plate and each attempt results in basin tank film punctures.

Turns out they sent me a warped base plate. Light can clearly be seen unevenly across its surface with a metal ruler and support have confirmed.

Only they wont replace it as they decreed it wear and tear... I also discovered the "auto-level" feature is a complete lie. It doesnt auto level at all.

Its been a couple weeks into the customer support process now and they've acknowledged several in warranty faults but want me to pay to fix it.

To make matters worse they know prints result in punctures and resin flooding but keep trying to get me to print a test print that the printer simply refuses to print. Nor will they reimburse me for resin or tank film.

3 Weeks into the support process and they are still getting me to format usb sticks, try different usb sticks yet the damn thing wont print.

I would advise caution using this company as so far everything they have sent me has been faulty yet they take no responsibility for it.

This is by far the best company I have ever dealt with regarding Customer Support. I can't explain how much I love this company. Before anyone thinks I work for them or that I’m a paid sponsor, I would like to inform you that this is not the case. I’m a simple creator using the Elegoo Neptune 3 Max FDM 3D printer.

I have had my fair share of time on this machine—over 1,600 hours of printing—and it works like a charm. Whenever a problem arises, I contact support, and they resolve it immediately. Broken parts? No problem; they have them available, and you can buy replacements at prices that are exactly what you’d expect—not borderline high. Warranty issues? Free shipping and free replacements. Problems related to the OS or software? Absolutely no problem; the team helps you through it.

What can they do better, you ask? Well, there is only one tiny thing they could do:

Give us a multi-tool head, enclosed 300mm x 300mm x 300mm printer! 🤩🤩🤩🤩

Please, please, Elegoo! I need this, and the community needs it too. I have always said you can’t judge a company solely on price, quality, status, or brand. You judge them on their customer support, because a happy and worry-free customer is what we all want. You choose your own budget and quality standards, but you don’t always get to choose the quality of service.

Again, thank you, Elegoo.

I also want to shout out their filament quality. I don’t use anything other than Elegoo. (I should note that I haven't tested every brand out there, but I don't need to because I found Elegoo). I hope the company sees this, as well as anyone else considering this magnificent company.

Si tratta della seconda stampante acquistata.
Macchina robusta e semplice nel suo utilizzo.

Have ordered screens three times now. NEVER RECIEVED ANY! every time they wait till 10 days after to respond to emails which makes it past the extra coverage time of seven days, which then also gets denied. Absolute scam artists...

I have ordered two 3D printers. One came in two days. Then ordered a second been waiting 2 weeks with really bad replies from Elegoo.

Basically been left with I have to wait for it to arrive! Has the excuse due to Easter bank holidays etc even tho I ordered it before then bank holidays.

Feels like a Scam my end as paid out for printer and not had anything arrive.

In future will take my business elsewhere

Long story short, I bought for them in from Amazon a 2 pack, The only sent me one I ordered after my package is delayed multiple times. I refuse to help me unless I send it back and they wouldn’t give me a refund. I contacted the company 2 two times. I was a little bit angry, and they actually helped me out and sent me the missing filament. 🙏i previously wrote another angry review here not sure if it’s still here or not but go to say thank y’all for helping out and sending me what I was missing, and thank God

Mi impresora 3D se ha estropeado dentro del periodo de Garantia y pretenden que yo desmonte la maquina para hacer el diagnostico para que luego me envien la pieza de recambio para que yo haga la reparación. No considero un servicio tecnico serio cuando son los cliebntes los que tienen que reparar susu propias maquinas.

Filament detector doesn't work properly. It shows properly blue light on off but doesn't react when is printing. printing continues if filament is out blue light off. i tried residing cable but is nothing changed. i have latest firmware 1.1.40. if filament is lost it continue print like nothing is happens. Sensor is enabled on screen properly. i tried shutting down for while no changes. Restore didn't help ether. what can be done to solve problem. Thanks. please help and answer.
That's problem and they not answering to any email from support at all.

I have a cc carbon, that suffered an unknown glitch that caused the nozzle to scrape the bed.

Elegoo costumer support has been extremely quick in trying to investigate my issue and providing me with helpful steps for troubleshooting.

The best part is that they have even sent me replacement parts free of charge to replace the damaged components. Thanks!

Ich habe zum Stornierung gebeten, erhalte aber immer nur Chinesische Links zur Beantwortung des Tickets die ich nicht öffnen kann.

Don’t opt for the ‘bundle cartridge packs’. We ordered a Printer and the bundle ‘mix’ pack. They sent all green filaments. Also note it’s not print out of the box. The filaments need the spool holder…. Elegoo’s answer…. here’s one to print 😂 but you cant print without it as the reel just unravels. Even attaching the vacuum packed spools to a reel isn’t great. They are loose and tangle once opened. Customer service is delayed and likely in China. Downloading the Splicing software is like downloading a Chinese dictionary. Scary. Disappointed that we wasted money on the filament package and support/aftercare was poor.

I wrote a review previously about the filament tangling which had happened a few times but everyone I have used lately has tangled. Lucky my printer stops to allow me to fix it but I am basically now unwinding more than half the spool every time I use one. I have photos of Elegoo filament side by side tangled. Bambu never does this. If you are out while it is printing you can waste half a day of printing until you can back to fix. They have a colour I have been holding out for that I really want but what's the point. Steer clear of this brand.

I've had my elegoo centauri carbon for over 8 months, I didn't use it every day but I have racked up over 500 hours of printing, I have to say that nothing so far is broken or is starting to break, every component is still in shape for its hours like most quality printers.
And for the filament I dont understand people's arguments about its quality, its great, they just dont know how to store and how to use it, as well as not knowing the right settings to put in the slicer, CRUCIAL for a 3d printer, bad settings can cause fails even in 3000€+ printers, so know what you are doing and dont complain about something you dont know.
For this price you are getting way more than what other companies give.

I am writing this to warn potential buyers about the "locked" ecosystem of the Elegoo Centauri Carbon 2 (CC2). While the hardware is solid, the software implementation is anti-consumer and currently unreliable.

I have been plagued by intermittent connection failures between the printer and the Elegoo Slicer. Because Elegoo has provided zero communication about their server issues, I was misled into thinking my machine was faulty. I performed a factory reset, wasting hours of time and losing all my print history and calibration data, only to realize the problem was on their end.

The "Locked Down" Design Flaws:
No Network Access for Other Slicers: Unlike almost every other modern printer, the CC2 has no hosted web interface (Mainsail/Fluidd). This means you cannot connect industry-standard software like OrcaSlicer or PrusaSlicer to the printer over your network. You are 100% forced to use Elegoo’s proprietary software.

The "Cloud" Bottleneck: Even if your printer is on the same local network as your PC, the Elegoo Slicer relies on their cloud servers to communicate. When their servers fail, your PC slicer disconnects.

The "Catch-22" Fix: You can switch to "LAN-Only Mode" to bypass the cloud, but doing so completely disables the mobile app. You shouldn't have to choose between a stable PC connection and using the advertised phone features.

Filament Restrictions: They have intentionally disabled non-Elegoo branded filament profiles in their slicer to force you into their own ecosystem.

It is unacceptable to sell a "pro" machine and then leave customers in the dark when your mandatory cloud infrastructure fails. Elegoo needs to open the firmware for local network control and stop the anti-consumer filament locks. I cannot recommend this machine in its current state.

Good printers for the price, but you get what you paid for. I bought a Centauri Carbon on sale that rattled a lot when it arrived. I wrote to support and they agreed that it didn't sound right and offered to send new bearings that I could then replace. The rattle persisted after the replacement, but now I'm out of the return window and Elegoo replied that the rattle is within accepted limits anyway now. It still prints fine, but I'm left with a noisy printer and a bad taste in my mouth. Should have just returned it immediately when i noticed a fault instead of trying to fix it for them :(

La impresora se estropea cada mes y medio, utilizándola menos de 20h a la semana, es un despropósito, no voy a volver a comprar nada de Elegoo. Encima cada vez que se estropea algo tardan 2 meses en enviar recambio, se me acaba la garantía y no la he podido usar de seguido.

El colmo ha sido comprar la centauri carbon y ver que a las 2 semanas sale y promocionan la centauri carbon 2, seguimos esperando a los distintos filamentos en la 1, pero tranquilos, ya no voy a caer, ni un euro más desperdiciado en esta marca

Ich habe insgesamt drei Geräte von Elegoo und bin mit ihnen sehr sehr zufrieden. Wenn man etwas bestellt, geht die Lieferung sehr schnell. Falls man mal ein Problem hat, dies über das Kontaktformular schildert, wird immer innerhalb 24 Stunden (meistens weniger)  geantwortet und ein geholfen. Ich kann die Firma empfehlen.

I absolutely do not recommend this brand. I own two 3D printers from them: a Mars 5 and a Saturn 4 Ultra. With the Mars 5, the print randomly jammed within the first minute of operation. After incredibly long and tedious negotiations, they sent me a replacement motherboard—from China, of course (I am an EU resident), which naturally caused issues with customs duties. It took several weeks to force them to pay the customs fees, and I had to repair the printer myself, even though it was brand new (less than a month old).

I was foolish enough to buy their 'top-tier' Saturn 4 Ultra model a year later, and that was my biggest mistake. It was a Christmas gift, so I only started using it a few weeks later. Everything seemed fine for the first month while printing small items. However, during the first larger print, the printer started making a horrific knocking and tearing sound. I requested a replacement, but they refused. After weeks of back-and-forth, they sent me an update file and assured me that if the problem persisted, my warranty would remain intact.

I printed maybe three smaller models, but when I attempted a larger print recently, I woke up to find the entire printer covered in resin, which had leaked inside the unit. There was no resin under the vat or on the screen, and I checked the PFA/FEP film—it was the original one and was perfectly fine. I documented everything with photos for them. They assured me that if I sent a photo of the vat filled with water placed over a dry paper towel to prove there were no leaks, they would arrange a replacement unit (which was a compromise on my part, as I had originally demanded a refund due to prior circumstances).

I performed the test because I am 100% certain that I made no mistake and the printer is defective (likely, during larger prints, the FEP film stretches and the vibrations caused resin to splash out, despite the resin level being below the 'max' line and all settings being correct). Even though they received exactly what they asked for, suddenly there is no more talk of a new unit; instead, they are telling me to send the printer to their factory for inspection.

In the span of two years, I bought two printers and both were defective. When it comes to warranty claims, they stall and are incapable of effectively resolving customer issues. I used everything from their brand—the printer, the resin, and the heater. On the Saturn 4, I printed maybe 20 models in total. Now I have a printer full of resin and I’ve lost €500. Avoid these Chinese toys at all costs; you will save yourself both nerves and money. I am filing a complaint with the European Commission and local consumer protection authorities. ELEGOO NEVER AGAIN!!! The competition is vast, and there are certainly better companies worth your money. I spent around €1,000 with this unreliable company, and it was a complete waste.

Ich drucke seit über einem Jahr und bestelle (auch bei Ama...n) regelmäßig von Elegoo. Grundsätzlich bin ich zufrieden, aber die aktuelle Situation mit dem Filament im Elegooshop ist wirklich sehr ärgerlich.

Ich erhalte ständig Werbemails für Filament-Angebote, obwohl die Produkte seit Tagen – teilweise seit Wochen – ausverkauft sind. Auch heute habe ich wieder eine Aktion („5 bestellen, 4 bezahlen“) per Werbung erhalten. Natürlich bin ich direkt in den Shop gegangen, in der Annahme, dass der Bestand aufgefüllt wurde. Doch erneut war alles leer.

Solche Werbeaktionen zu versenden, obwohl keine Ware verfügbar ist, sorgt nur für Frust bei Bestandskunden. Ich erwarte, dass Werbung erst dann verschickt wird, wenn die beworbenen Produkte auch tatsächlich lieferbar sind.

Ich bitte darum, diese Vorgehensweise zu überdenken.