Reklamowałem okulary w Eyerim, spodziewałem się przepychanek i zrzucania winy na mnie, ale reklamacja została uznana bez pytań i drążenia. Bardzo miłe doświadczenie i serdecznie polecam, byłem pewien,... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ogólnie sam kontakt i dostawa na plus. Schody się zaczynają przy reklamacjach. Bardzo niemiła obsługa klienta, mimo, że wina leży po stronie sprzedawcy. Niższa cena nie rekompensuje strat wynikający... Näytä lisää
Yritys on vastannut
Przyłączam się do negatywnych opinii. Na prośbę o fakturę sklep odpisał, że nie wystawia faktur na firmę, bo nie ma takiego obowiązku. Na prośbę o anulowanie zamówienia w takiej sytuacji dostałem od... Näytä lisää
Hävdade "i lager" vilket var lögn. Huruvida linserna ens kommer dyka upp hittills oklart. Uppdaterar ifall dom gör det. Edit: snart en månad senare verkar dom faktiskt vara på väg nu. Panikbestäl... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Eyerim är en certifierad optikbutik online som erbjuder ett av de största urvalen av solglasögon, glasögon med styrka och sportglasögon från välkända varumärken världen över. Och det är inte allt – Eyerim har även sitt eget varumärke, eyerim collection, som erbjuder kvalitetsglasögon till oslagbara priser. Tack vare möjligheten att prova glasögonen virtuellt via webbkamera och möjligheten att returnera produkten inom 30 dagar är Eyerim den perfekta platsen för att köpa nya glasögon – online, enkelt och bekvämt.
Yhteystiedot
2,9
Keskitasoinen
184 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 84 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Bra priser
Bra priser. Lång leveranstid. Skickades efter 1 dagar och ett mail till supporten.
26. kesäkuuta 2026
Vastaus yritykseltä Eyerim
Hej,
Tack för din recension och för att du delar med dig av din upplevelse. Vi beklagar att leveranstiden blev längre än förväntat. Vi väntade på att få in en av produkterna i din beställning från vår leverantör, vilket tyvärr förlängde tiden innan vi kunde skicka hela beställningen.
Vi hoppas ändå att du ger oss en ny chans att visa att vi kan göra det ännu bättre nästa gång. 😊
Med vänliga hälsningar,
Eyerim-teamet
Bra glasögonrengöring
Bra glasögonrengöring, dock kom paketet trasigt, men det var inget av produkterna som blev förstörda.
24. kesäkuuta 2026
Vastaus yritykseltä Eyerim
Hello,
thank you very much for your review. We are sincerely sorry to hear that the package arrived damaged, and we are glad that none of the products inside were ruined.
We would be very grateful if you could contact our customer service team via email. This will allow us to look into the matter and check the handling of your parcel directly with the courier service to ensure it does not happen again.
Best regards,
The Eyerim Team
ordered from romania a pair of rayban. fake
ordered from romania a pair of rayban, they were looking very shady, making sounds and smaller than the original. I am 90% that they where fake. Sent them back, 2 weeks later still haven”t got my money back
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eyerim
Hello,
thank you for sharing your feedback. We are sincerely sorry to hear about your disappointment, but we would like to strongly assure you that we do not sell counterfeit products. All of our eyewear is 100% original and sourced directly from official manufacturers.
Regarding the sounds you noticed, it is not uncommon for certain Ray-Ban models to make a squeaking or creaking noise. This is often caused by models that feature real glass lenses, where the friction between the glass and the acetate or plastic frame naturally creates a sound, which is a characteristic of the authentic materials used.
As for your refund, please note that our standard processing time is up to 14 days from the moment the returned product arrives back at our warehouse. This period is necessary because our team must thoroughly inspect the condition of all returned items.
We would be very glad if you could reach out to our customer service team via email contact@eyerim.ro . This will allow us to personally look into your case, check the exact status of your return, and resolve this issue to your full satisfaction.
Best regards,
The Eyerim Team
Received my order (#3300070619)…
Received my order (#3300070619) completely damaged — heavily scratched straight out of the packaging. Never even used them.
It has been over a month of back-and-forth emails, returning the product, and being ignored. They admitted the complaint is valid. The product is sitting at their warehouse. And they STILL haven't refunded me.
I explicitly told them multiple times I do not want a replacement. I want my money back. Instead they keep stalling, sending copy-paste responses, and hiding behind internal policies.
This is beyond unacceptable. If this is not resolved immediately, I will be filing a formal complaint with the consumer protection authorities and pursuing every legal option available to me.
Do NOT order from eyerim.bg (or any other country they sell in) if you expect to be treated like a human being. Worst customer experience I've ever had.
24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eyerim
Hello,
thank you for your feedback. We are very sorry for the frustration this situation has caused, but we would like to clarify the facts regarding your complaint as there seems to be a misunderstanding.
First and foremost, we want to assure you that your money has already been refunded. The transaction was processed and sent back to your account some time ago, so we kindly ask you to check your bank statements.
Regarding the handling of your complaint, our records show that in the official claim description you submitted to us, you explicitly requested a replacement for the damaged item multiple times. Our customer support team was simply trying to fulfill the request you originally provided in writing.
We apologize if there was any confusion during our email communication, but we are glad that your refund has been successfully settled. If you need any further assistance or confirmation of the transaction, please feel free to contact us.
Best regards,
The Eyerim Team
Very disappointing customer service
They don’t respond to emails, and there is no phone number available to contact them. I haven’t received any updates regarding my order since June 9th. Very disappointing customer service.
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eyerim
Hello,
thank you for sharing your feedback. We are sincerely sorry to hear about your frustration, but we would like to clarify the situation as we have been actively trying to assist you.
According to our records, we have attempted to contact you via email multiple times with updates regarding your order status. Unfortunately, each of our messages was automatically bounced back to us with a system notification stating that your email inbox is completely full and cannot accept any new incoming mail. Additionally, please note that we do not currently operate an active phone support line for Romania because our support agents do not speak Romanian, which is why we were unable to reach you by phone.
We kindly ask you to free up some space in your mailbox or to contact us from an alternative email address. Once this is sorted out, please reach out to us again—our team remains fully prepared and more than happy to assist you with your order immediately.
Best regards,
The Eyerim Team
Zamówiłam okulary korekcyjne,po około 2…
Zamówiłam okulary korekcyjne,po około 2 tygodniach przyszły do mnie,bezpiecznie zapakowane,dostałam super futerał. Jestem bardzo zadowolona. Polecam
19. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eyerim
Hello,
Thank you so much for such a lovely review! We are absolutely thrilled to hear that you are happy with your new prescription glasses and that the package arrived safely.
We hope the case serves you well and that your new glasses provide perfect comfort every single day. Your recommendation is a huge motivation for our entire team.
We wish you all the best and look forward to welcoming you back in the future!
Best regards,
The Eyerim Team
Bardzo pozytywne doświadczenie z zamówieniem
Jak dla mnie sklep na 5+. Kupiłem okulary w bardzo dobrych pieniądzach, z rewelacyjnymi soczewkami. Z zamówieniem było wszystko w porządku i zostało dostarczone w około 12 dni, chociaż początkowo miały być to trzy tygodnie.
Dodatkowo, została mi niesłusznie naliczona opłata za dostawę i problem ten udało się rozwiązać mailowo w ciągu 24 godzin - naprawdę solidna obsługa klienta. Co ważne rozmawia się tam od samego początku do końca z prawdziwym człowiekiem, a nie jak teraz często bywa z botem. Za całe zajście otrzymałem jeszcze 20% rabatu na następne zakupy, co tylko utwierdza mnie w przekonaniu, że wybrałem dobry sklep. Polecam gorąco i na pewno będę wracał.
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eyerim
Hello,
thank you so much for such a wonderful review. We are absolutely thrilled to hear that you are happy with your new glasses, the premium quality of the lenses, and the fact that your order arrived much faster than expected. ❤️
Our customer support team always strives to handle every situation with a personal and empathetic touch, so we are incredibly proud that you appreciated speaking with a "real human" from start to finish.
We are glad we could resolve the delivery fee issue so quickly and that the additional discount made your experience even better. Your recommendation means the world to us, and we are already looking forward to your next visit to our store.
Best regards,
The Eyerim Team
Vastaus yritykseltä Eyerim
Hello,
we are very sorry to hear about your negative experience, but we would like to assure you that we never misrepresent our delivery times.
We have checked the details of your order, and it was shipped from our warehouse on the 3rd working day after it was placed, exactly as stated on our website. According to the tracking information, the package was successfully delivered to you the very next day after this review was posted. We truly hope that the delay on the carrier's side did not cause too much inconvenience and that you will be very happy with your new eyewear.
If you need any further assistance, our customer support team is always here to help.
Best regards,
The Eyerim Team
Czas dostawy to jest jakiś żart...
Czas dostawy to jest jakiś żart...w zamówieniu informacja o dostawi w ciągu max 2 tygodni. Czekam już miesiąc i dalej nie ma, a kontakt tylko mailowy i informacje o cierpliwości. Nie wiem po co zamawiałem z tej strony, mogłem wybrać normalnie Vission Express.
2. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eyerim
Hello,
We are deeply sorry for this situation and completely understand your frustration, this kind of waiting time is definitely not the standard we strive for.
We assume the delay is due to waiting for the selected model to be delivered directly from the manufacturer. We would like to verify this immediately and check the exact status of your order. However, since we cannot see your personal or order details here on Trustpilot, we have sent an official request through this platform asking you to provide additional information.
Could you please provide your order number or email address via the Trustpilot form. As soon as we receive these details, we will immediately check the status with the manufacturer and get back to you with a concrete update.
We sincerely apologize for the inconvenience and appreciate your patience.
Best regards,
Eyerim team
Zamówione okularki świetnie leżą
Zamówione okularki świetnie leżą , dokładnie tak samo jak na stronie przy przymiarce online. Syn bardzo zadowolony .
30. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eyerim
Hello Edyta,
We are absolutely thrilled to hear that!
Thank you so much for the wonderful feedback. We are glad to know that our virtual try-on tool worked perfectly and that the glasses fit exactly as they did on the screen. Most importantly, we are delighted that your son is so happy with them!
We hope he enjoys wearing his new glasses, and we look forward to your next visit.
Best regards,
Eyerim Team
Bra pris men väldigt lång leveranstid.
8. toukokuuta 2026
Vastaus yritykseltä Eyerim
Hello Per,
We are truly sorry for the long delivery time. This is definitely not the standard of service we aim to provide to our customers.
Unfortunately, the delay occurred because some products from your order had to be requested directly from the manufacturer, and we had to wait a long time for them to be delivered to us.
We have already contacted you via email to look into the details and resolve this entire situation to your full satisfaction.
Thank you for your patience and your feedback!
Best regards,
Eyerim Team
Great sunglasses for very good pris
Great sunglasses for very good pris. Recommended.
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eyerim
Hi Maria,
Thank you so much for the recommendation! We are thrilled to hear that you are happy with your new sunglasses and that you found them for such a great price.
Enjoy the sunny days, and we hope to see you again soon!
Best regards,
Eyerim Team
I was a little skeptical at first…
I was a little skeptical at first because of the low prices, but everything was fine and glasses are really nice. Everything came neatly packed in original case with cleaning cloth and certificate. Recommend
25. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eyerim
Hi there,
Thank you so much for your great review and recommendation! We completely understand that our low prices can seem surprising at first, but we are thrilled to hear that we managed to clear your skepticism and that you are happy with your new glasses.
Delivering 100% authentic products in their original packaging with all the accessories is our top priority, and we are glad you appreciated it.
Enjoy your new glasses, and we look forward to your next visit!
Best regards,
Eyerim Team
Bra, som det ska vara
Något längre leveranstid än indikerat, i övrigt väldigt bra.
12. toukokuuta 2026
Vastaus yritykseltä Eyerim
Hej!
Tack för din feedback! 🌟
Vi är jätteglada att du är nöjd med ditt köp och att allt i övrigt var väldigt bra. Samtidigt ber vi om ursäkt för att leveranstiden blev lite längre än förväntat – vi arbetar ständigt på att göra våra leveranser ännu snabbare och smidigare.
Tack för ditt tålamod och för att du valde oss. Hoppas att du blir riktigt nöjd med dina nya glasögon!
Med vänliga hälsningar,
eyerim-teamet
Feedback Update
I’m coming back with an update to my previous feedback:
After long discussions, and after I even had to contact someone on Instagram just to get their attention, I finally managed to redirect the package to my address. And guess what — surprise: I received back my own defective pair of glasses, the exact same package!
This happened after more than a month of waiting while they claimed they had “sent me a replacement package.” Pathetic!
I will try to resolve this matter through legal action.
24. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eyerim
Hello,
Thank you for sharing your feedback. We are very sorry to hear about your frustration, and we would love to gently clarify the situation to clear up any misunderstandings.
Our main goal was always to deliver your glasses as quickly as possible. When we noticed there was a small typo in the shipping details, our team immediately stepped in to solve it with the courier. To make sure you received your order without further issues, we proactively sent out a completely new replacement package with a brand new product. Throughout this whole time, our team was fully dedicated to helping you, keeping in touch and responding regularly to your messages via both email and our social media channels.
Regarding the glasses themselves, we want to reassure you that they are in perfect condition. The nose pads (pad arms) on this model are designed to be highly flexible and adjustable. It is completely normal for them not to be perfectly straight out of the box, as they are meant to be customized and gently adjusted to fit the unique shape of your face. Any optical store can easily adjust them for you in just a few minutes, or you can even do it carefully at home.
However, your satisfaction is what matters most to us. If you are still not happy with the glasses, you are more than welcome to return them within our standard return period for a full refund. If you are not satisfied, please feel free to write to us directly, and we will gladly do our best to resolve the whole situation to your satisfaction.
Best regards,
Eyerim team
I bought 2 pairs of glasses from…eyerim.ro
I bought 2 pairs of glasses from eyerim. One pair had some issues — they squeaked when I opened them, and the frames didn't fold perfectly. I submitted a request to exchange them for a good pair. After 3 weeks, I received the exact same pair. I thought about giving up on complaining again. Yesterday at the mall, I tried on an identical pair, and they folded perfectly and didn't squeak at all — the way any pair should. I'm going to try to file a complaint even though 40 days have passed. The glasses are new, with all accessories sealed. I do not recommend using their complaint/return option. Totally disappointed
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eyerim
Hello,
We are very sorry to hear about your unpleasant experience with your new glasses and the disappointment it caused.
Regarding the squeaking sound when opening the frames, we would like to mention that, especially with certain Ray-Ban models, this is quite common at the beginning. The noise is caused by the initial friction between the screw and the plastic/acetate during folding. In most cases, this issue completely disappears after just a few wears, as the hinges and screws loosen up slightly and adjust naturally.
We would also like to clarify the difference between returns and claims to help you resolve this situation as smoothly as possible:
A standard return (withdrawal from the contract without giving a reason) is possible within our extended 30-day window.
A warranty claim (complaint), however, is valid for 2 years on every product. Even though 40 days have passed, you are still fully covered by the warranty and have every right to file a claim.
You can find the claim form directly on our website or in your order details. If you have any trouble filling it out, please do not hesitate to contact our customer service team directly. We are more than happy to guide you through the process and help you find a satisfactory solution.
Best regards,
Eyerim team
Dolce & Gabbana glasses
I ordered Dolce & Gabbana glasses from Eyerim. Later, I noticed some negative reviews on Trustpilot, which made me concerned. I contacted Eyerim and received a quick response. The package arrived within 8 days, and I am satisfied with the product.
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eyerim
Hello,
Thank you so much for taking the time to share your experience! We are absolutely thrilled to hear that your Dolce & Gabbana glasses arrived safely and that you are happy with your purchase.
We completely understand that seeing negative reviews can be concerning, but we always do our best to provide fast support and ensure our customers receive 100% authentic, high-quality products. Your feedback means a lot to our team and helps others shop with confidence.
Enjoy your beautiful new glasses, and we hope to welcome you back to eyerim in the future! 😎
Best regards,
Eyerim team
Glasses arrived after 19 days
Glasses arrived after 19 days. Part od the frame design had broken off. Still no resolution after 15 days of contacting support. Worst experience ever
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eyerim
Hi there,
We are truly sorry to hear about your negative experience. This is definitely not the standard of service we want to provide to our customers, and we completely understand your frustration regarding both the damaged frame and the delayed response from our support team.
We would love to look into your case immediately and find out what happened, but unfortunately, we are unable to find your order in our system based on your review profile.
Could you please contact our customer care team directly and provide your order number? We will prioritize your case to resolve this issue to your full satisfaction as quickly as possible.
Thank you for your patience, and we sincerely apologize for the inconvenience.
Best regards,
Eyerim Team
Very bad experience.
I placed an order to have glasses made into my own frame. Eyerim sent a label for the service received. I handed over the package on 09.03.2026. and to this day there is no trace of it. I only get generic answers from Eyerim. There are no answers to specific questions. I was left without a frame, glasses and approx. 180 euros. So avoid possible problems. Catastrophic and incorrect attitude towards the customer. It is about order number 310015041. Very bad experience.
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eyerim
Hello,
We are truly sorry for the stress and complications you experienced with your order. You are completely right that a situation like this is highly frustrating, and we sincerely apologize for the generic responses from our support team when you needed specific answers.
In this particular case, the package was unfortunately delayed due to a serious failure on the carrier's side. According to our latest tracking information, your finished glasses have finally been delivered to you, and we truly hope that despite these severe transport complications, you are satisfied with the final product.
Please be assured that we take your feedback very seriously. We are already actively working on changing our carrier service for these types of shipments to ensure a much faster, more reliable, and seamless delivery process in the future.
Thank you for your patience and for bringing this to our attention.
Best regards,
Eyerim Team
The worst online trader is Eyerim…
The worst online trader is Eyerim company. It's like betting and if something goes wrong with the purchase - you are left without any replacement or refund or even the faulty item or excuse.
In November I bought dioptic glasses having send the prescription and hoping. On Dec 27th I sent them back as they were so badly fitted that they were unusable.
They acknowledged the claim in an email, but still no money- 128 euro,no glasses...
Be careful! Eyerim may scam you!
26. tammikuuta 2026
Oma-aloitteinen arvostelu
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