Extra Mile Vanlines Arvostelua 181

TrustScore 2/5 tähteä

2,0

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

No transparency and many hidden fees. Extra Mile Vanlines tried to hold my belongings hostage if I didn't agree to the extra fees despite promising a flat moving fee.

Saanut 1/5 tähteä

Would not recommend this company. Seems like Extramile is a shell company that bids out your job to third party movers. The two guys that moved our stuff seemed to be picking up odd jobs on the side,... Näytä lisää

Saanut 1/5 tähteä

Total scam! Waited for the call back for the past 3 weeks after paying $1000+ deposit. Literally 2 days before my move I finally got a call and telling me the arrangement from their side wont work for... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Wildly dishonest company. Sent photos of EVERYTHING included to be moved. Agent under quoted the sale. Mover gets here and presents quote that is ~2x the original price. Refused services. Do not use t... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Muuttomies
  2. Muutto- ja säilytyspalvelu
  3. Pianojen muuttopalvelu
  4. Kuljetuspalvelu

Yrityksen kirjoittama

We are a moving broker who is committed to doing things differently. Transparency is our North star and we always follow it. Our relocation consultants are experts in creating personalized moving plans that cater to your specific needs. With highly competitive prices and fast, efficient, and professional moving companies we guarantee a seamless move. Trust us to take care of everything for you. Sit back, relax, and let us handle the hard work. Our mission is to make your move stress-free and affordable, whether you’re relocating across Town or all the way across the Continental United States. Our expertise includes both local and long-distance moves, and we also offer storage solutions for our clients. You can rely on us to provide dependable and hassle-free moving services. You deserve a perfect performance when it comes to relocating. With years of experience in making the right moves, we make relocation a breeze. Our team will collaborate with you to select the moving services that best suit your needs.


Yhteystiedot

2,0

Välttävä

TrustScore 2/5 tähteä

181 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei ole aiemmin pyytänyt arvosteluja

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 4/5 tähteä

This was probably the easiest I’ve…

This was probably the easiest I’ve moved in a long time it helped my parents out immensely as their older and moving heavy boxes and furniture is impossible for them. We would do this again if we needed to .

21. toukokuuta 2024
Oma-aloitteinen arvostelu
Extra Mile Vanlines-logo

Vastaus yritykseltä Extra Mile Vanlines

Thank you for the kind words Jennifer. It was a pleasure to assist you with your move.

Saanut 4/5 tähteä

Interstate moving

Just booked my interstate move with Chris, he was informative and gave me the best price with the best overall service. Derek at customer service has been in good communication with my family and I in regards to updates on pickup information and also was in good contact with us for our delivery info. The items showed up on time and the price was great and affortable. I would highly recommend using this company for furture moves.

Thanks Extra Mile

1. toukokuuta 2024
Oma-aloitteinen arvostelu
Extra Mile Vanlines-logo

Vastaus yritykseltä Extra Mile Vanlines

Thank you for the kind words. It was a pleasure to assist you with your move.

Saanut 5/5 tähteä

I could not be more happy with Extra…



I could not be more happy with Extra Mile Van Lines. From my sales representative Chris, to the driver Xavier, to the customer service answering my calls and attending to my needs after pickup. My total estimate was $4500, on the day of the move I still had not finished packing everything, the driver was prepared with extra packing supplies and packed everything that was left for me.
Estimated cost-$4500
Actual amount paid-$4650

22. toukokuuta 2024
Oma-aloitteinen arvostelu
Extra Mile Vanlines-logo

Vastaus yritykseltä Extra Mile Vanlines

Thank you for the kind words Taylor. It was a pleasure to assist you with your move.

Saanut 5/5 tähteä

Just spoke with Manuel to book my move

Just spoke with Manuel to book my move, he was not only personable but addressed all my concerns with grace and professionalism. Outstanding customer service and I'm feeling far more confident in this move now because of him. Thank you Manuel!

22. toukokuuta 2024
Oma-aloitteinen arvostelu
Extra Mile Vanlines-logo

Vastaus yritykseltä Extra Mile Vanlines

Thank you for your kind words Brianna .. I'll be sure to pass on the message to Manuel

Saanut 5/5 tähteä

Very professional and curious

Very professional and curious. Handled all items with care. Would definitely recommend them in the future.

14. toukokuuta 2024
Oma-aloitteinen arvostelu
Extra Mile Vanlines-logo

Vastaus yritykseltä Extra Mile Vanlines

Thanks a lot for the kind words. We look forward to assisting you again.

Saanut 5/5 tähteä

Moving company

We had a great experience with extra mile van lines. Prices were competitive. Customer service was top notch from start to end. They went above and beyond. I would highly recommend them!

2. toukokuuta 2024
Oma-aloitteinen arvostelu
Extra Mile Vanlines-logo

Vastaus yritykseltä Extra Mile Vanlines

Thank you for your kind words. It was a pleasure to assist you with your move.

Saanut 5/5 tähteä

MOVING MADE EASY!!!…

So far I have to say this has been a wonderful experience as far as getting quotes and setting up the contract! Breanna was so helpful,polite, patient and professional! I was so impressed, I ask to speak with the manager, Shawn. He was friendly and very eager to hear my compliments concerning Breanna! They are a great team and I hope you know how great this made my day! Moving is easy so far and I hope this 5 star customers service is recognized and continues!!

27. huhtikuuta 2024
Oma-aloitteinen arvostelu
Extra Mile Vanlines-logo

Vastaus yritykseltä Extra Mile Vanlines

Thanks for the kind words Rhonda. It was a pleasure to assist you with your move. Will be sure to pass the message to Breanna and Shawn.

Saanut 5/5 tähteä

Just completed my move and worked with…

Just completed my move and worked with Shawn to get it started. He was very patient with me while I was trying to coordinate new housing, storage etc. Sergey was the actual mover and he was phenomenal! All of my boxes and belongings made it to their new home without a hitch! Would definitely use them again!

8. huhtikuuta 2024
Oma-aloitteinen arvostelu
Extra Mile Vanlines-logo

Vastaus yritykseltä Extra Mile Vanlines

Thanks for the kind words Theresa. It was a pleasure to assist you with your move.

Saanut 5/5 tähteä

I highly recommend this company

I highly recommend this company. I worked with a rep named Christian. They were very knowledgeable and explained to me all of the charges included foe the entire move from Florida to Texas, the movers arrived on move day and were very professional and the overall move quality was top notch. Overall experience was A++++. Thanks again for such a smooth and satisfying move overall.

1. maaliskuuta 2024
Oma-aloitteinen arvostelu
Extra Mile Vanlines-logo

Vastaus yritykseltä Extra Mile Vanlines

Thank you Frederick for your kind words. It was a pleasure to assist you with your move. Will be sure to pass the message to Christian.

Saanut 1/5 tähteä

Skip this company

Skip this company. They lied about almost every facet of our move. From guaranteed delivery date—this was assured to us until move in day when it became “not possible” and “was just an estimate and we’d been undercharged for a service like that”

I’d skip them, the good reviews here look like AI trash created by a slick marketing company. Don’t show Google/yelp/ any other reviews on their website and have no social presence. Take that as a sign they don’t want feedback reaching potential customers. Do yourself a favor and find a reputable local company that will properly measure your things and give an accurate quote. This place look great from the website but other than that—pretty terrible what they put people through. Once they have their non refundable deposit they’re happy though and on to the next one. Seems like once enough bad reviews pop up company name changes and they just start a new site with more fake AI reviews. Pretty lucrative scam they have going.

Reply to the reply: More lies. Our move in date ended up being 3/21 a full 5 days after the guaranteed delivery. They’re even dishonest here to try to make themselves look better.

A plant does not take up 628 cubic feet. That’s a whole studio apartment. Our furniture and boxes matched the quote. These guys have estimate software designed for a low price and to get a deposit.

Like I said initially: save headache, go with a local company that measures your stuff, and if a price sounds too good to be true it usually is. Skip them.

12. maaliskuuta 2024
Oma-aloitteinen arvostelu
Extra Mile Vanlines-logo

Vastaus yritykseltä Extra Mile Vanlines

Thank you Nick for your review of our company. We value all the reviews from our clients, good or bad. However, the review has to be justified and made by the client themselves.

At first glance we didn't find you in our system as a client. Upon digging deeper we found out that the review is in regards to a move we did for your girlfriend, Courtney, who is the only person we spoke to in regards of estimating the move and gave all the details to. You were not at all involved during any communications, so we feel your points aren't completely accurate.

But let me take a minute to address your concerns.

When we initially spoke to Courtney, she asked us about next day delivery and we informed her that for moves going over a certain miles (she was moving over 500 miles), the only way we could get her next day delivery is if she books a full dedicated truck for her move, but she opted against that since she said her stuff won't be enough to justify paying for a full truck. As per the law we are required to provide a delivery window as a broker, which we did and we met that window.

We gave her a pickup window of March 13 or 14. We got her picked up on the first day of the promised window which was March 13 and delivered her on the 16th.

In addition, for any future moves you make, please keep the following in mind, before putting the blame on the company.
1. We must receive an accurate inventory of the items being moved in order to give an accurate price.
2. Moving live plants is not something that is typical in a household move going 500 plus miles. On the initial estimate we explained to Courntey "Our actual client" that if they were in boxes we would not open her boxes and it would work with in the cubic feet alloted, these plants were not in boxes upon arrival to Courtneys move. When she insist on moving live plants her price will be effected because they require additional space. This was a big reason for the additional 628 cubic feet needed to complete your move as plants cannot be stacked.
3. As explained in our contract in BOLD letters, the price is subject to change when additional space is needed for the additional items the price will adjust accordingly, which Coutney needed because she had extra items/ items that were un stackable. We give all clients the option to move these items or leave them behind. Courtney "Our actual client" requested to still have these additional items moved.
4. As far as guaranteed deliveries are concerned we always will tell the clients the legal window which is required to be on every DOT licensed and registered company's contract. We delivered Courtney on Sunday March 17 (3 Days after the pickup took place as the day of pickup is not included in the window).

We explain all of these things during the estimate process as well as the quality assurance call given to our clients a few days prior to the move. Neither of which you were involved in.
All clients have the chance to request additional services/space on this call to receive an updated price prior to the pickup, we were told no additional pieces other then Bike which fit in the cubic feet allotted to you as we always reserved extra space for these circumstances. We have reached out to Courtney to come to a resolution.

Saanut 5/5 tähteä

I recently had the pleasure of…

I recently had the pleasure of utilizing the services of Extra Mile Van Lines for my mother-in-law's move from Toledo, Ohio to Columbus, Ohio, and I must say, I am thoroughly impressed. From start to finish, their professionalism and attention to detail were exceptional.

One of the standout features was the complimentary storage option they offered, which was incredibly convenient for our situation. Additionally, we opted for their full packing service, and I couldn't be happier with the decision. They expertly packed delicate items such as china, boxes, and mirrors with care and precision, ensuring everything arrived safely at its destination.

The moving crew was simply fantastic. Not only were they efficient and organized, but they also went above and beyond to ensure the safety of our belongings and the integrity of our home. I especially appreciated their courtesy in placing floor mats on the ground prior to entering, showing a level of respect and consideration that is often hard to find.

Overall, my experience with Extra Mile Van Lines was nothing short of exceptional, and I wholeheartedly recommend their services to anyone in need of a reliable and professional moving company. Thank you for making what could have been a stressful experience into a smooth and seamless transition.

8. maaliskuuta 2024
Oma-aloitteinen arvostelu
Extra Mile Vanlines-logo

Vastaus yritykseltä Extra Mile Vanlines

Thanks a lot Breanna. It was a pleasure assisting you with your move.

Saanut 5/5 tähteä

Great customer service

Great customer service. Very detailed and organized company. Thanks again for everything!!!

7. maaliskuuta 2024
Oma-aloitteinen arvostelu
Extra Mile Vanlines-logo

Vastaus yritykseltä Extra Mile Vanlines

Thanks a lot Jonathan. It was a pleasure assisting you with your move.

Saanut 5/5 tähteä

I love Extra Mile Vanlines

I love Extra Mile Vanlines! The service and attention of Shawn Hart, the owner and a help from him was incomparable! He is so kind, professional and on top of his game.
My move was from Laguna Beach to Los Angeles, Shawn understood how important are my clothes, such as designer bags, art work, furniture from Morocco, everything went smoothly and all my things are in great condition. Thank you so much Shawn and Extra Mile Vanlines!

30. tammikuuta 2024
Oma-aloitteinen arvostelu
Extra Mile Vanlines-logo

Vastaus yritykseltä Extra Mile Vanlines

Thanks a lot Sakina. It was a pleasure assisting you with your move.

Saanut 5/5 tähteä

We had a great experience with Extra…

We had a great experience with Extra Mile. Everyone we dealt with was courteous, truthful, and our move was on time, and proceeded without a hitch. Highly recommend.

1. helmikuuta 2024
Oma-aloitteinen arvostelu
Extra Mile Vanlines-logo

Vastaus yritykseltä Extra Mile Vanlines

Thanks a lot Kacey. It was a pleasure assisting you with your move.

Saanut 5/5 tähteä

I found Extramile online when the other didn't show…

I found Extramile online when the other company called me the day before the move and tried to raise the price on me. They were able to pick me up the next day and the price stay the same. I would recommend this company to anyone who is looking for a company that stand by there word and estimate

5. helmikuuta 2024
Oma-aloitteinen arvostelu
Extra Mile Vanlines-logo

Vastaus yritykseltä Extra Mile Vanlines

Thanks a lot Derek. It was a pleasure assisting you with your move.

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