Sinds 21 maart 2026 probeer ik een garantiekwestie op te lossen met dit bedrijf met betrekking tot order 700008. De klantenservice is uiterst slecht bereikbaar; ik moest herhaaldelijk mailen en maar... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Happy to have Evike in Europe, I use to go the Evike USA as reference regarding Airsoft Product , so , now it's really good to have an extension of that web here in Europe. Also their products has a g... Näytä lisää
Yritys on vastannut
E’ il terzo acquisto che faccio su Evike-europa, e come per le precedenti esperienze non posso che dire: TUTTO OK!". I prezzi dei prodotti sono in genere allineati a quelli di altri shop on line del s... Näytä lisää
Yritys on vastannut
Quand j'ai appris qu'un Evike Europe aller "ouvrir", j'étais trop content! La quantité et les prix d'Evike mais sans les frais de port exorbitants et ceux de douane. Malheureusement, il n'en est... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
You want it? We got it! Now in Europe!
Yhteystiedot
40 boulevard henri sellier, 92150, Suresnes, Ranska
- +33142048128
- support@evike-europe.com
- evike-europe.com
3,6
Keskitasoinen
226 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 76 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Depuis qu' Evike a racheté cybergun…
Depuis qu' Evike a racheté cybergun c'est une catastrophe !
Voilà plusieurs mois que mon revendeur a envoyé ma réplique cybergun en SAV.
Depuis, plus aucune nouvelle du SAV Cybergun / Evike sauf le fameux : C'est en cours.
Fuyez Evike, fuyez les produits cybergun !
1. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä evike-europe.com
Bonjour,
Le SAV de Cybergun et celui d'Evike-Europe sont deux choses différentes, vous avez écrit un avis sur Evike-Europe alors que ce n'est pas la même entité.
Nous comprenons votre désarrois et espérons qu'une solution sera bientôt trouvée dans les semaines à venir pour votre produit.
Bien à vous,
L'équipe Evike-Europe
EDITED - > (not the) Worst aftersales/customer service ever!
Update: because of the email provider the shop's emails didn't arrived to me. Finally chosen another communication email. After all they sent me the missing items.
So I modified the 1* rating into 5*.
Hopefully in the future won't be any issues with my orders.
Original review: Placed an order on 14.01.2025 on this webshop. Bought some Olight flashlights from this website (alongside with other cheaper items).
Both flashlights came in their original packaging (some decent transport cases, on which was clearly mentioned the contents/accessories included). Also double-checked on their website if the flashlights comes WITH rechargeable batteries (3x 18650 type, 3400mAh). Both on the evike-europe.com and on flashlight's packaging, in the "list of accessories" the batteries were present. Yet one of the transport cases had NO batteries inside at all. These batteries are quite expensive, so after I received the package from courier, and opened the box, I sent immediately an email to the webshop's email address, to report the issue.
Have to mention, the shipping box had zero damage, nor was resealed, so NOONE had access to it's contents. Therefore the product was sent out with missing parts. Interesting also, that the flashlight's transport case had no seal, and this one, with missing items, had NO warranty card.
Took pictures, sent email, with all the necessary details, and waited. A day. Two Days. Sent another email. Now, after on the 5th day after reporting the issue with my order, they still didn't bother to give me a reply...
I really needed these products (FULLY FUNCTIONAL flashlights, as had to be, with batteries INCLUDED) for this weekend. Yet, I got 0 response from their behalf.
It's a shame. They just sell products that are incomplete, and "ghosts" you after...
I DO NOT recommend this store! I can imagine the headache if you get a faulty item... Probably you get the same treatment as I got.
20. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä evike-europe.com
EDITED : We are glad to see that our customer service could fulfill your request =)
Thanks for updated your rating !
All the best.
Hello, our customer service tried to reach you numerous times to answer your request but the email address' server you used automatically decline our emails.
Please send us a new email with a functional email address with your name, your order number and your problem and we will answer and do our best =)
Evike-Europe Team
Trustful experience
order came in 1 week. They always give something extra with your order.
21. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä evike-europe.com
Thanks for you feedback and your support!
Still waiting for a bb order…
Still waiting for a bb order…. Been a month now. It’s in customs clearance they say and can take 2 weeks. Yes I understand that but why does it take so long to toss in a box and tape it up?
Customer service also takes WAY too long to answer emails and provide weak or lame excuses as to why it took over 5 days to hear back.
Redwolf is way better yes shipping sucks but you’ll get your order in the same month you order it.
Better options for folks living in NL. Don’t bother with this joke of a site. Too bad cause evike USA is amazing.
Do better guys….
IN RESPONSE THIS IS IN REGARDS WHERE THE ORDER WASNT SHIPPED AND I HAD TO CONTACT YOUR INSTAGRAM JUST TO GET A REPLY. Don’t try try to justify yourselves it’s pathetic.
The aeg order required nabv i get that but it took 4 days before customer service replied they received the required info. Don’t pretend you’re better than you are.
26. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä evike-europe.com
Hello Mrs,
Our customer service answered to your email 2 days ago, with all the explanations for your AEG order and you didn't answered to us yet.
Then for the BBs orders, we already explained to you how our USA shipping process works, the package is already in transit to Europe and we do our best to reduce the importation delay.
All the best,
The waiting time is killing. Never received
It has been a whole month from ordering, and yet nothing received... to be fair it was shipped from USA (yes I'm talking about Evike Europe).. however, according to their informations online, the parcel should have been delivered a week earlier..
Worst part, the status have been and is STILL "Packing" for the last 20+ days.
5. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä evike-europe.com
We are really sorry to hear that, first the status "Packing" don't mean the package is still in the USA, your order keep the status "Packing" until it's in our Europe warehouse but don't worry your package has left the USA.
We do our best to reduce the shipping time from USA and providing to you the best service, your package will be delivered soon.
Vastaus yritykseltä evike-europe.com
We strive to provide friendly and efficient service to all our customers, and it's great to know we've met your expectations. We look forward to serving you again in the future. Thank you for choosing us and for your 5-star rating!
I made an order that was out of stock
I made an order that was out of stock. Helped me and informed me fast. Got the payment back immeditely
22. lokakuuta 2024
Vastaus yritykseltä evike-europe.com
We hope you will find what need on our website in the future. We look forward to serving you again. Thank you for choosing us and for your 5-star rating!
Really bad experience…
Really bad experience…
Gun didn’t work when arriving, so I send it back. We have been emailing to come to a solution. Now I wanted a full refund but that wasn’t possible, the gas magazine wasn’t compatible with the gun. So I wanted to switch it with one that was. No response about any of this, only now an email saying the package has already been send…
17. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä evike-europe.com
We apologize for the difficulties you've experienced with your order and the subsequent communication issues. At Evike Europe, we strive to provide exemplary service, and it's clear we fell short in this instance.
Regarding the incompatibility issues between the gun and the magazine, and the confusion over the shipping of your order without prior resolution, we recognize that our communication should have been more proactive and clear. It's imperative to us that we resolve this matter to your satisfaction.
Please reach out directly to our customer service team at support@evike-europe.com. We will make it a priority to address and resolve your concerns swiftly. Do include any specific details or preferences you have regarding the resolution, as we are committed to ensuring your satisfaction.
Thank you for your patience and understanding. We are dedicated to correcting this issue and hope to restore your confidence in our service.
Nice products but often missing some stuff in the package.
You can get some good deals there or some rare stuff, but they very very often forget to put everything in the box, or they even put the wrong address on the package.
And the delivery time are weird (to Austria), sometiems only like 2 days and than over 2 weeks (for products shippend from france) but i guess that is not the fault of evike.
But at least the custoemer servicee is pretty good.
I have to say over all it is definitely the worst shop in Europe you can buy from.
8. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä evike-europe.com
Thank you for taking the time to share your experience. We're glad to hear that you found good deals and rare items with us, and that our customer service met your expectations. However, we're truly sorry for the issues you've encountered with missing items and incorrect address labeling, as well as the inconsistent delivery times.
We take your feedback seriously and are continuously working to improve our packing and shipping processes to ensure that all orders are complete and correctly addressed. We also work closely with our shipping partners to try and provide the most reliable delivery service possible, though sometimes delays occur that are outside our control.
We appreciate your honest feedback as it helps us to identify areas where we can do better. Please rest assured that we are committed to improving and hope to provide a better experience in the future. If there's anything specific we can assist you with currently, please don't hesitate to contact our customer service team.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
I'm from Spain I placed an order and it…
I'm from Spain I placed an order and it arrived earlier than expected 5* very friendly and good assistance by gmail
22. syyskuuta 2024
Vastaus yritykseltä evike-europe.com
Thank you for your wonderful review! We're thrilled to hear that your order arrived earlier than expected and that you were satisfied with the assistance you received via email. We strive to provide friendly and efficient service to all our customers, and it's great to know we've met your expectations. We look forward to serving you again in the future. Thank you for choosing us and for your 5-star rating!
Envío a tiempo y atención al cliente…
Envío a tiempo y atención al cliente rápida y eficiente
22. syyskuuta 2024
Vastaus yritykseltä evike-europe.com
¡Gracias por tus comentarios! Nos alegra mucho saber que estás satisfecho con la puntualidad del envío y con nuestra atención al cliente. Nos esforzamos por ofrecer un servicio rápido y eficiente para asegurar la mejor experiencia posible a nuestros clientes. Esperamos seguir contando con tu preferencia en el futuro. ¡Gracias por elegirnos!
les points de ventes cessent leurs…
les points de ventes cessent leurs activités un par un.
Bordeaux vient de fermer...
Les répliques achetés sont fragiles, le SAV (Service Après Vente) ne fonctionne pas. Les retours de marchandises sont trop compliqués. Vous êtes suspicieux, et vindicatif lorsque l'on vous appelle.
Une fois vendu vos répliques , vous ne voulez plus vous en occuper. Mauvaise entreprise pour de mauvaise répliques. A fuir ou à détester au choix !
10. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä evike-europe.com
Nous vous remercions d'avoir pris le temps de partager votre expérience, et nous sommes désolés d'apprendre les difficultés rencontrées. Il est important de noter que Evike Europe en ligne et nos boutiques physiques opèrent de manière indépendante, ce qui signifie que nous ne gérons pas directement les problèmes survenus en boutique.
Cela dit, nous sommes tout à fait prêts à vous aider avec votre situation à travers notre service en ligne. Nous vous encourageons à contacter le support d'Evike Europe à l'adresse suivante : support@evike-europe.com. Notre équipe se fera une joie de vous assister et de trouver une solution à votre problème.
Merci encore pour votre retour, et n’hésitez pas à nous contacter pour que nous puissions prendre en charge votre dossier SAV. Nous sommes là pour vous aider et nous nous engageons à améliorer votre expérience avec Evike Europe.
No complaints
Delivered on time. Got a badge and special card with each order. Very satisfied.
25. elokuuta 2024
Vastaus yritykseltä evike-europe.com
Thank you for your positive feedback! We're delighted to hear that your order arrived on time and that you enjoyed the badge and special card included. We strive to make every order special, and it's great to know you're very satisfied with your experience. Looking forward to serving you again soon!
Productos de muy buena calidad y la…
Productos de muy buena calidad y la atención al cliente inmejorable.
25. elokuuta 2024
Vastaus yritykseltä evike-europe.com
¡Gracias por tus amables palabras! Nos alegra mucho saber que estás satisfecho con la calidad de nuestros productos y con nuestro servicio de atención al cliente. Trabajamos duro para ofrecer una experiencia inmejorable a cada uno de nuestros clientes. ¡Esperamos verte de nuevo pronto!
Vastaus yritykseltä evike-europe.com
Grazie per il tuo feedback positivo! Siamo felici che la spedizione sia stata rapida e che tutto sia andato per il meglio. Ci impegniamo sempre a offrire un servizio eccellente ai nostri clienti. Speriamo di rivederti presto per i tuoi prossimi acquisti. Grazie ancora per aver scelto noi!
Good Service
the help with my account problems was great. my order is almost done waiting for my last item (from the usa so that can take a while) the only thing that would make the 5th star would be to add my nabv credentials during the order step so that i won't have to make an email to you :)
24. elokuuta 2024
Vastaus yritykseltä evike-europe.com
Thank you for sharing your experience and your helpful suggestion! We are pleased to hear that your account has been well supported and that you are generally happy with the way your order is being processed, despite waiting for the last item to arrive from the USA.
We appreciate your comments regarding the addition of NABV references during the ordering process. It's a great idea to streamline the process and reduce the need for follow-up emails. We'll certainly be thinking about how we can implement this feature to improve our service, despite the fact that it has to be renewed every year.
Thank you again for your input and we look forward to earning this fifth star in the future!
Vastaus yritykseltä evike-europe.com
Thank you for your positive feedback! We're delighted to hear that the product was a great fit and that you were pleased with the fast delivery. We strive to provide the best experience for our customers, and it's wonderful to know we've met your expectations. Looking forward to serving you again soon!
Falta de comunicacion
Falta de comunicacion , lo siento en Argentina no usamos euros.
23. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä evike-europe.com
Gracias por su comentario. Sin embargo, parece haber un malentendido con respecto a nuestra área de servicio. Somos Evike Europe y realizamos transacciones en euros, ya que sólo realizamos envíos dentro de Europa. Es posible que haya querido ponerse en contacto con Evike.com, que tiene su sede en Estados Unidos.
No tenemos constancia de ninguna comunicación suya en nuestros sistemas, lo que podría indicar confusión en la entidad contactada. ¿Podría comprobar que ha intentado ponerse en contacto con la empresa correcta? Si su intención es comprar productos para su entrega en Europa, estamos aquí para ayudarle. En caso contrario, para pedidos fuera de Europa, póngase en contacto con Evike.com.
Gracias por su comprensión y no dude en ponerse en contacto con nosotros en support@evike-europe.com si tiene alguna pregunta o necesita más aclaraciones.
Terrible customer service
Ordered a pistol, mask and extra magazine for my upcoming games and some video content. What i recieved was the mask that was great... But the rest of the items were far from it. The magazine was leaking gas and on top of that they had sent me the wrong pistol. The pistol i recieved was a more modern version and cost about €70 more. I contacted them about it giving suggestions how we could resolve it. 2 days passed then it was a weekend. Heard back from them now on monday telling me to send them the pistol back (which is all fair) and once they recieve it they will send the correct item. They want me to send it back to them, wait a week for it to arrive to them before they process with sending me what i ordered resulting in me waiting a total of 3 weeks for my item. Still waiting for a reply to my latest reply that was sent 2 hours ago.
19. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä evike-europe.com
Thank you for bringing this to our attention, and we sincerely apologize for the issues you've encountered with your order. It's clear that we did not meet the high standards we set for ourselves and our customers. We understand the frustration caused by receiving the wrong item and the additional wait involved in resolving this issue.
Regarding the leaking magazine and the incorrect pistol model, it's evident that more careful checks are necessary on our part to ensure product accuracy and functionality before shipping. We are addressing these quality control processes to prevent similar issues in the future.
As for the return and replacement process, we appreciate your understanding, though we recognize that the wait time is not ideal. We are looking into ways to expedite shipping in such situations to reduce the inconvenience to our customers.
Please rest assured that we are committed to resolving this matter to your satisfaction. We aim to provide a response to your latest query as quickly as possible and ensure that the correct items are dispatched promptly once we receive the return.
Again, we apologize for this experience and thank you for your patience. We are dedicated to improving our service and making this right for you.
Bon contact et vendeur sérieux
Il a fallu 3 envois pour que le colis arrive à destination, la faute à Mondial Relay. Malgré tout, Evike n'a jamais réchigné à me renvoyer le colis et ce dans les plus brefs délais. De plus, le service client s'est montré patient et professionnel. Je recommande.
22. heinäkuuta 2024
Vastaus yritykseltä evike-europe.com
Merci pour votre avis et votre recommandation ! Nous sommes désolés pour les désagréments liés à la livraison avec Mondial Relay, mais ravis d'entendre que vous avez été satisfait de notre réactivité et de la qualité du service client. Nous nous efforçons toujours de résoudre tout problème le plus rapidement possible et de manière professionnelle. Votre satisfaction est notre priorité. Au plaisir de vous servir à nouveau !
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