Esme Furnishings 

Terrible company my son pd for a dining suite in full in april they nvr delivered it or refund now i cant get a reply from them

Waited 8 weeks for chairs to be delivered, excuse after excuse, no chairs delivered offered a refund another wait. They advertise delivery in days, I have waited weeks

I bought an expensive dining table set from Esme Furniture. While the table is good quality, the chairs are extremely weak — the front legs bend easily under normal use. I already had to replace the front legs once, and now the same issue has happened again. I contacted Esme Furniture, but their customer service is very slow — it took over a month just to get a reply, and they told me I’d have to pay for new legs. For the price I paid, I expected better quality and support. Very disappointed.
Update :
They contacted me immediately after the review and assured me they will send new legs for the chairs and clearly asked me to remove the review even before i receive the chair legs .
Now about 3 months and half and didn't contacted me again

Do not trust this website. No delivery after months. No contact, no refund. There are several very suspiciously similar websites selling furniture. I am having to go to chargeback. Beware beware beware

Update. As you can see below esme claim no knowledge. Strange then that at 00.22 uk time my order EF5754900 was cancelled but NOT refunded. I an going to contact the credit card company. This is clearly a SCAM. Be very careful with this company and other strangely similar websites

I have wrote a reply to the nonsense your team wrote on my previous review. I only asked for a refund once your team let me down with a replacement 4 times!
I need to clarify i had to write 6 emails to ask you if you refund do u want to collect stools or do i dispose of them. You told me to dispose of them i have the email evidence. I then sent court papers to your 2 registered addresses after i tried for 4 months to work with you and your team constantly lying telling me you have paid me.....i have all the emails. I have now raised a CCJ against Esme
Do not deal with this company they are not professional.
I could not let them reply with more lies to my previous review....people need to know the truth. I will probably never see my £500 again but i do not want anyone else using this company and getting this horrific service .

Easy ordering, lots of delivery options, short waiting time and excellent professional assembly with care in the room of my choice. A really good experience and beautiful quality product.

I recently made several furniture orders from Esme and I was extremely disappointed with my experience. While some of the products were decent, others were clearly cheap and low-quality, likely made in China. The delivery time was also unacceptable, as I had to wait much longer than expected to receive my items. The lack of communication and updates from the company only added to my frustration. To make matters worse, the customer service representative I dealt with was rude and refused to give his name. The faulty chair legs I received were a nightmare to deal with, as I had to go through 4 replacements before getting it right. And to top it all off, the packaging for my items also came from China. Overall, I will never shop with Esme furniture again and I definitely won't be recommending them to anyone. They offered no compensation or resolution for their faulty products and the delivery process that took over 2 months. Save yourself the trouble & shop elsewhere.

Very reliable company, arrived before expected time and quality of dining table is high end…. Very happy customer😊

Excellent service, was emailed a date it would arrive then on the day was called to say it would arrive within 15 minutes. Product arrived and once assembled worked and looked amazing. Communication was brilliant and very friendly to deal with.

I admit I was sceptical about buying online, but I paid by credit card and omg my dining table and chairs are beautiful. I’m very impressed. Sooo happy. Thank you so much ❤️
I paid extra for the 2 men to put it all together and they were worth every penny thank you Omar and Raga
1000% highly recommend

Total SCAM of a company. If I could give a zero rating I would.
Ordered two sets of tables oct 2024, only one arrived 6 weeks later than planned but was damaged and to be fair Esme sorted out a replacement part.
However the other set of tables has still not arrived - every time I have contacted them I have been given another few weeks date later.
Was offered £90 good will for the delay which I never got.
Then agreed to refund as it had been 6 months since ordering, told it would taken 7-14 days to refund but has been 4 weeks and they are now ignoring my calls and emails.

I was looking for a coffee table on the website and I came across this site. At first, I was very hesitant to buy it because I did not know the site. I was afraid that it would be beautiful and high quality. Then I decided and bought it. My coffee table arrived today. I liked it very much. It is a very high quality and very heavy coffee table. I recommend it to you. It is a really reliable site. Thank you very much ⭐️⭐️⭐️⭐️⭐️

Was really sceptical and I thought they’d sent me the wrong table but it was my mistake. We’ve had this table 9 months and it’s beautiful. It’s huge, heavy but still graceful. I had a problem with some edge trim and Adam resolved it straight away. Really good professional company. I’m so pleased.

Beautiful table. Excellent service. Would definitely recommend!

Easy to order online. Was a little worried about quality as unable to view prior to ordering. Kept informed regarding delivery etc and duly arrived on confirmed date. I am very pleased with overall quality, and it fitted in very well with existing oak furniture.

Customer service is decent but return policy/procedure is appalling. We finally did get full refund but had to keep asking.

Quick delivery, nice dining room table. We did have to rely on help to get in the house at was so heavy but overall pleased with service and quality .

Poor customer service with lengthy refund process. Agreed on £100 goodwill gesture to be sent and received in 1 week. Before the 2nd week arrived I've emailed them chasing up and considered bank holiday as potential delays. Still no £100 received

I'm not the only person it seems being provided inaccurate information about goodwill gestures. Untrustworthy

I gave ample opportunity to put things right before leaving this reviews

24/02/25 - Purchased dining table with 2 chairs.

18/03/25 - Delivered: Both chairs had a rip and the gold leg for table had bent bolt hole and the built structure doesn't look of quality finish closeup.

20/03/25 - Requested return for refund

21/03/25 - Was told collection will be arranged and I'd be updated shortly.

24/03/25 - I asked for updates on collection?
Was told next week

31/03/25 - I asked for updates on collection?
ESME waiting on couriers response.

02/04/25 - I asked for updates on collection?
Now its next week

08/04/25 - Courier collected items 7am

17/04/25 - I asked when refund process starts?
Up to 14 working days and my refund was processed on 15/04/25 and ESME received items on 10/04/25

07/05/25 - I asked for updates on refund its been 16days?
They'll revert back to me with an update

08/05/25 - I asked for an update and timescale of when I'd hear back regarding refund?
They asked for bank details to transfer money 'immediately' and this may be in my account on 09/05/25 or by '12/05/25'

12/05/25 - I received an email stating money will be in account today

13/05/25 - I asked about refund as I've still not received?
Advised I'd receive today for sure.

14/05/25 - I emailed stating my family will leave negative reviews as refund still not received?
I got a pretty quick response the refund should appear in account now and to check.

I requested to resolve poor service with £100. They offered £50 which I declined and wary any amount would be sent 'immediately'

The above list is not exhaustive

I await a response from Stephen
Ref: 2372537932

My partner has already wrote a review for this company and was replied to with a complete lie about the chair legs being missing which stephen even admitted on a phone call that it was meant for another review, clearly thats a lie aswell..all of the phone calls have been recorded and it wont be long before this company is shut down for fraudulent activities, unfortunately you can't add photos or videos to reviews on here otherwise they would be eating their words. After waiting 5 weeks for the delivery to finally come after being told it was going to be 7-14 days and offered £74 as a good will gesture for the slow delivery which I still haven't received, my pregnant partner took the delivery and asked where the chairs were which is all on our ring door bell and the delivery drivers saying they don't have them it must be getting delivered separately, I went onto the live chat and queried it and was told they had left the chairs behind and they will get them delivered ASAP, OK fair enough mistakes happen. Then after 3 weeks of being told they will chase the delivery company and then on a Thursday I was promised it would be delivered over the weekend and he would be in touch on Friday to confirm it I had an email stating they are still working on delivery routes, again the chairs never showed up and I went to the bank to see if they could help, they investigated and stephen from ESME had sent fake emails and forged my signature for delivery of the items even though I was working away at the time. We've given them plenty of opportunities to rectify the situation the just be met with constant lies and 'waiting on the team to get back to me'. I will be getting a solicitor involved for the fraudulent activity of forging my signature and faking emails with my email address to use for financial gain more and more people are coming foward and can't prove to other paying customers how much of a scam this company is. It's clear it's a very small operation with a well set up website where they just dropshot your order and don't deal with any backlash of the orders. Stephen is also very rude on the phone and won't let you speak january this table and chairs was ordered and still waiting 5 months later and no refund or partial refund the table is still in the original packing as we don't have the chairs. My advice to everyone is find a more reputable company with really verified reviews and ignore the fake responses from the retailer with made up stories as we don't get the option to reply or prove our allegations but ESME have lied and lied too many times and stole hard earned money and you won't be getting away with it any longer video footage and voice recordings don't lie and neither does your own emails stating we haven't had the chairs.. do the right thing and rectify your issues with customers and give them what they are owed.

REPLY TO ESME

if you have photo evidence of the chairs fully assembled like you told the bank then why would I be asking you where the legs are?
Your nothing but liars and the bank are re opening the case after reviewing my evidence and Action Fraud online are now aware and have said to give you 7 working days to rectify the issue before they take on yourselves, so stephen there's your chance to be the honest company that you keep saying you are and supply what I've paid for you won't get away with it and I won't drop it till I have my chairs.