Esme Furnishings 

We have just spent so much money on a 3 piece sofa and a 8 seater table and chairs and when it arrived the sofa came without the arms, no screws/bolts to attach the legs onto the sofa and also a faulty chair leg on the table set. We phoned up and they delivered the arms to the sofa a week later but without the other bits needed to attach them. Lots of phone calls later still waiting for the parts to attach the sofa legs. We tried to buy them from b&q but they don’t sell the ones we need so more phone calls later they have sent us a link to buy them from Amazon. Not only that we still haven’t got a part that supports the weight of the sofa once attached to the legs. Absolutely fuming is an understatement!

Few problems with delivery, but easily sorted out. Customer services staff were helpful & nice. Table is absolutely lovely & good quality. Delivery men also polite & helpful.

Great product at a great price. Communication is excellent arrived on time without hassle. I wish all purchases online could be this easy. Recommended.

Wow avoid this company!
I placed an order 30th sept for a dining set which was £1033, it stated item was in stock and ready to ship, delivery expected up to 14 days max, waited and waited , no email and no sign off delivery, rang and spoken to Adam who said ohh we sent email( which I never received) to say item not in stock and will be sent next week, waited another 10 days ( no email or delivery ) rang again on 25th October and was told pallets haven’t arrived but should receive them end off November. I then checked reviews on trust pilot and the real reviews with 1 star stated endless review stating exact same thing happened to multiple people, no delivery/ no emails/ not refunding money back and some people had to go for legal advice and small claims court.
Luckily I ordered via Klarna but obvs paid one payment off £345, however Klarna pay company upfront and the order is still active dispite me ringing company several times to say I’m cancelling order, they haven’t updated or gave any refund so I still owe Klarna £1033, rang company and msged via WhatsApp to be told they are waiting on Klarna ringing and blah blah.. the minute an order is cancelled, Klarna are updated and issue refund but clearly the company are not willing to cancel order or send any correspondence or refund or delivery! They are a big scam and they don’t have the stock or are even willing to send items. They have falsely advertised and ripping people off, I’ve even read in reviews they offered someone £40 to remove negative review..
Avoid avoid avoid!!!!
They will now respond to my review with a load off crap, I’ve seen it on other reviews.
Utterly shocked esme furnishings are still being able to advertise and trade and also use Klarna.Adam who answer phone or should I say doesn’t or answers just saying ‘hello’ eventually rings back making excuses and lying saying if cancelled then Klarna refund auto as they don’t receive till delivery, not true! They pay upfront,
I’ve contacted police and fraud dept, I’m still awaiting them to cancel order and refund Klarna back!
They are currently being investigated!
Absolutely vile people and disgusting!

Beware — Fraudsters and Thief’s!!!

I normally don’t write reviews, but I’m sharing my full experience so others can avoid this company at all cost.

I placed an order for a table from Esme (order After several weeks elapsed with no delivery, I contacted Esme and I was informed the item I ordered was out of stock and offered a different table as a replacement. I accepted that replacement . However the replacement table was never delivered.

When I raised a formal dispute and asked for a refund, Esme responded by claiming the item had been delivered and that I had requested a return. They provided documents that appear to show a signature and emails that I did not write or send. I do not recognize the signature they submitted and I never requested a return for an item that was never delivered.

I have continuous CCTV covering my property 24hrs footage for the day Esme claims delivery clearly shows no delivery or any person bringing any delivery to my property. I will provide that footage to the relevant authorities for further investigation.

Summary of facts I can prove:
• I have factual evidence of a 24 hrs cctv coverage that nothing was delivered to my address on the day as alleged by these thief’s.
• No replacement was delivered — no package, no delivery driver at the property on the claimed date.
• Company supplied documents claiming delivery and a customer signature; I did not sign anything and did not request a return. Actually there was no single delivery to our address on the day.
• I have CCTV footage proving no delivery occurred on the date they claim.

I am pursuing a legal claim against the lots and will escalate to consumer protection and the police for the apparent falsification of documents if needed. I encourage anyone considering buying from Esme to proceed with caution: keep copies of all communications, most important ensure you have a door cam and 24/hrs cctc. request tracking numbers that are verifiable. They have messed with the wrong person.

I will update you further soon!!!

I was extremely disappointed with my recent experience ordering from Esme Furnishings.

I placed an order for the Murano Mango Wood Marble 3 Door Sideboard on Tuesday, 23rd September, which was listed as in stock and ready to ship within 7–14 working days. This gave me confidence that the process would be straightforward and prompt - however, that was far from the case.

On 26th September, I received an email confirming my order was being processed and that I would be contacted with delivery information in due course.

After hearing nothing further, I chased for an update on 7th October, when Katie advised that delivery would take place later that weekend or, at the very latest, early the following week. She mentioned that the delivery company was finalising routes and would be in touch to book a date.

Another week passed with no contact from any delivery provider, so I followed up again on 13th October. By this point, it had already been 14 working days since I placed my order. I was then told that the order was with a two-man courier, ACX, who were planning delivery for the weekend or worst case, the following week — the exact same message I had been given a week prior.

At this stage, I decided enough was enough. The complete lack of progress, communication, and reliability was unacceptable, especially given that I could purchase the exact same item from a well-known UK furnishings retailer, have it delivered within two days, and at a lower price. I therefore requested to cancel my order.

On 14th October, I was told the order would be cancelled and refunded. Yet over a week later, the order status still shows as “confirmed,” and no refund had been received.

I wouldn't recommend Esme Furnishings based on my experience.

I would give this company no stars do not buy from them their 2 addresses listed are not correct after many months trying to get my money back i went to small claims court and both communications were sent back undelivered. I paid 150 pounds court fees to get justice from these thieves. Then i raised a CCJ but bogus addresses my CCJ Is still registered. I contacted them to ask there address they have ignored me DO NOT BUY FROM THESE THIEVES. I was only asking for refund for faulty good they have lied and are horrific
Dont bother trying to talk to them

I bought Aurora electric fire on 30/11/2024 from Esme furnishings with 3 instalments from Clarna I am still waiting for my electric fire or refund of £385 pounds I endlessly sent e mails phones and texts What I get is lying lies lies lies even Clarna can’t help This is bogie company Please don’t buy anything if don’t want to loose your money I sent them a letter before court and awaiting for small court proceedings The irony is they still got the same electric fire for sale on there’s website That makes me think they just want your money with no intentions to deliver the product With Black Friday approaching be warned

Ordered bar stools chairs excellent service fast delivery great communication and chairs just like pictures

Please please do not purchase from this sham company. Purchased a coffee table with anticipated arrival after 14 days. Chased up on day 14 re delivery on WhatsApp and by email to be told by David that it was on van for delivery later that week and an email to say would be delivered on Friday that week between 3 to 6pm. 7pm sent email to advise that nothing had arrived and complaining about poor customer service re delivery updates. Received an email next day advising that driver was delayed and would now be delivered following Tues. Sent email on Monday to confirm delivery time only to receive an email advising that pallet carrying coffee table onto van and snapped and damaged table and new stock arriving next few weeks. As other reviews had same issues, requested a refund which did not materialise until I opened a case with PayPal so please please be warned and go elsewhere.

I’m very disappointed with my experience with Esme Furnishing. I placed an order and never received the item, even though the company insists it was delivered. I have not been provided with any clear proof of delivery, and their customer service has been unhelpful and dismissive throughout the process.

I’ve contacted them multiple times and still haven’t received my order or a refund. For a company that claims to value customers, this level of service is completely unacceptable.

If you’re considering ordering from Esme Furnishing, be cautious — make sure you use a secure payment method in case something goes wrong, because getting support afterwards is extremely difficult.

Excellent service and product, the price is a bargain, I love my sofa and I will be referring more customers to Esme furniture

Just a really honest review. I placed an order online on the 7th August. Communication from this company is next to non, after you place your order, So any time scale of when your delivery will be, is non existent. I waited until the 19th and then I contacted them through there what’s app, where I was speaking to David, he said my order is with the dispatch team and he will get me some updates, I heard nothing so I reached out again on the 26th august, I also sent an email to which I got a reply and was speaking to Katie, and she told me my delivery was due to be planned for that week, However they got an email from the delivery depot courier stating that the item whilst being loaded was damaged as the pallet snapped in half resulting in this being damaged and the top cracked, they now need to get a new one sent, However they have no stock left until the 29th September from that it can be sent, so to this point I’m at 3 weeks for a dining table that was showing in stock on the website. I understand accidents happen and being reassured it would definitely be in by then, I waited. By Wednesday the 24th September, I reached out to Katie and just basically said, have you any updates on my table thats coming in on Monday? I need a dining table, I just knew what was coming as I’d not even heard from them in 4 weeks, like I said zero communication right from the start. To which the reply was…. The table has been delayed and is due on the 17th October- Please accept our apologies. I mean is no one checking anything and keeping customers up to date?
So it was obvious i certainly wasn’t waiting any more as I was at 10 weeks and what’s to say some thing else wouldn’t pop up and happen. So I asked for a refund they have told me this was issued on the 26th September….i’m still waiting! Make your own judgement before buying anything from them.

Had to return the item i ordered and Esme made this so easy and replied to all my questions immediately. Brilliant response will definitely order from them again

Service was smooth and the delivery came much faster than expected.

Order, was processed and delivered quickly, needed 2 packs both matched perfectly.

Paid for 2 dining tables in July, cancelled one order, was given a time frame for the delivery of the other one which never happened and no one communicated anything with me. I had to chase information regarding delivery, was told they will get back to me before the close of work same day which turned into weeks before they decided to give an estimated delivery date. Eventually delivered after over a month and up till today which is over 6 weeks later, they are yet to refund an order I cancelled same day it was paid for in July. They don’t reply to emails neither do they pick up their calls. By far the worst service I have ever received

This is probably the worst company I have ever dealt with. No communication what soever on delivery i had to contact them numerous times to get delivery info. They did not send me any delivery info and then kept changing the days of delivery every time I contacted them. Now I am having to wait for my refund. DO NOT USE THIS COMPANY GET YOUR ITEMS FROM ANOTHER TRUSTED SUPPLIER.

What a pack of lies your emails did not go in to my spam ans I can prove this just a waste of a company excuses galore. I was offered £40 to remove my review. Seriously buy your products from trusted reputable company avoid esme at all cost.

The table exactly same as picture i love it