Esme Furnishings Arvostelua 434

Really impressed with the quality of the product. Delivery was fast, and customer support was friendly and responsive.

Everything arrived exactly as described, and the whole process felt straightforward and hassle-free.

Quick efficient delivery, had updates throughout the entire process, even had it popped into my back garden as I had to go out!

I purchased an absolutely STUNNING stool, bit fiddly to put together but very sturdy, my daughter loves it and she doesn’t usually like to sit on anything like that! Thank you!!

Very bad experience, before i placed the order they told me over the fon that they assemble my table and take all the rubbish aswell I said that’s fine, I paid everything including assembly charges.delivery came on time , but delivery man refused to take the stuff, I called them they ignored my all call, later on reply on WhatsApp that accept £50 of all that situation happened, I said ok… but 2 months gone during all this period they didn’t refund my money, not answering my fon also no reply on messages
Really disappointed
Very bad service

Just bought a table and it's lovely perfect condition. I've contacted the company a few times via What's app and they have been very helpful. They even sent me a video of the table before we purchased it.

SCAM Alert
Ordered table and chairs at beginning of March. Delivery never scheduled, various attempts by me to get updates and advised courier at fault. Requested cancellation and refund and still no refund to date.
Their telephone line has also been disconnected. Crooks.

Really straightforward to deal with and everything went smoothly from beginning to end.

Ordering was quick and simple, delivery arrived on time without any issues, and the product was exactly as expected.

I’d happily buy from them again.

I ordered a console table that never arrived, I have been waiting nearly 3 months.

I have now asked for a refund, 16 working days ago but still haven’t received one, avoid this company.

I bought a table on 23 November. I have been repeatedly fobbed off with stories of delays and a promised £50 goodwill reimbusement has never materialised despite chasing it relentlessly. They have a policy of never answering their phone - I have tried upwards of 50 times. Today I was told that there would be a fourth delay, to the 12 June. I have requested a refund. I am preparing myself to takle this to the small claims court next week as, based on my experience so far, I do not believe a refund will be forthcoming. Worst company I have ever dealt with.

The quality of the product was even better than I expected, and the support from Esme really stood out.

The whole process went seamlessly, and I’d happily shop here again.

Presenting the winner of dog sh!t company of the decade!

Bought x 2 coffee tables online, received a confirmation email straightaway - amazing, happy days!

Roll on 1 month, no communication or sign of life. Countless phone calls - no one picks up.

Checked trust pilot, double smacked own forehead!!

Roll on 2 months.....found a way to use contact via WhatsApp. Apparently, I had been sent another email requesting confirmation of delivery address!
Absolute rollocks!
Took to messaging every 5-7 days.
Received apologies, and promises that someone is looking into matter.

3 week after sending them messages, received a message that the tables will be delivered next Thursday.

Thursday came and went. One week later messaged them about deliver ......ignored.
Two weeks later messaged them about deliver.....ignored. Three weeks later, messaged about deliver .....ignored.

3.5 months later, I contacted bank to raise fraud case.

Received money back.

Have to say I was a bit concerned what with the cost of living & scammers getting more sophisticated, I can confirm Esme Furnishings fulfilled my order & delivery & a great affordable price , I’m over the moon with my purchase , sincere apologies for being suspicious but unfortunately that is the world we are living in , big shout out to Katie who kept me informed. Thanks!

Very happy with my dining table. Had to chase delivery but my queries were dealt with very promptly. Would definitely recommend
.

We ordered a table with a 7-14 day lead time. The table arrived much sooner and was beautiful and a great quality. Communication was excellent and really easy. They were really helpful through WhatsApp and responded immediately. Also price matched another website and actually beat their price. The day before delivery, I got a phone call to advise me of the times lot. Would definitely order from this company again.

I ordered my Dinning room table and 6 chairs on the 1st of April 2026 and still had nothing delivered I’ve messaged emailed and tried to call this company to no avail. It’s the biggest scam I’ve ever seen on there website it states there this extremely well run company yet when you order something you get nothing back don’t be fooled if anybody is seeking to order anything from these scammers I’ll be taking it further with trading standards!

I ordered a table which is very nice and good quality, however the table arrived and had slight damage, I agreed that I would keep the table based on Esme Furnishings refund a percentage, which they promised and documented in writing. The refund has never been issue and all communication is now been ignored!! This is very poor and deceitful customer service.

Scammers!!
Received faulty fire refused to replace now ignoring my emails
Absolutely scam of a company should have realised when chasing delivery and the one or two worded response I got back! Now having to claim back through my bank as this company is now not replying to any emails! Be warned do not purchase anything from them they are scammers!!!

AVOID!!!
I placed an order Easter weekend. I was advised they had implemented a new system that crashed and cancelled all orders and my order was to be refunded. I received further emails saying there was a large volumes delaying refunds. 2 weeks later I have had to process claim through bank for refund

Having looked at the reviews - I should have known better than to order from here. As there were mixed reviews I gave Esme Furnishings the benefit of the doubt. I placed my order on 20th February for a sofa, which indicated delivery within 7-14 working days. I had not heard anything and emailed on 5th March to chase the delivery date. I was responded to quite quickly to advise they would check with the courier. I chased again on 11th March, and same response. 25th March I sent another email (bearing in mind I tried to call on a number of different occasions and had no answer) I was told a slot had been booked for 28th March PM - nothing arrived. Chased again on 29th March, was told 4th April. Nothing arrived. Requested a refund on 7th April and was told 7-10 working days - as of now still no refund and going through the bank to get my money back. AVOID AT ALL COSTS - WASTE OF TIME AND DISAPPOINTED.

** PLEASE READ BEFORE PURCHASING **

Purchased 1x dining table and 4x chairs from this company, which never arrived.

I have been given at least 3 dates of when the chairs will be delivered, with a host of excuses from couriers not replying to awaiting stock.

The company has now turned their business landline off, do not respond to emails and selectively reply only via whatsapp, but cannot give any legible details of the order.

Before purchasing, I checked this site and their rating was fair, since then they have nosedived with lots of negative reviews.

I would sincerely shop elsewhere, purchasing from this outfit is not worth the constant chasing and inevitably claiming your money back via bank/credit card.