Esme Furnishings 

Got adining table in BF sales. Ordering and 2-man delivery were faultless but the table itself could have used better quality control. It has a couple of blemishes that appear to be from manufacturing- one looks like something dripped on it in finishing because it’s slightly bleached in one area on the top surface, the other is a slight indentation that looks like something pressed into it before it was packaged. Both are small so can be lived with and returning a product this size and weight so close to Christmas would be an unwelcome hassle but it’s slightly disappointing.

My review is more of a heads up about a product rather than the company- although the order to delivery time was longer than it needed to be in my opinion.
We ordered the square accoustic wall tiles - light oak and black felt. The wooden slats are fixed onto the felt from the back with fairly short staples. 2 of the tiles had loose slats when we opened the plastic wrap. You need to plan to have extra tiles or you will be giving yourself a problem. Alternatively, buy the branded product- these are not great quality.

The order was delivered before the arranged time,
The quality of the product is really good , I appreciate the nice service and will certainly recommend to anyone to purchase from this company,

Ordered an electric inset fire from Esme. It arrived fine and I was happy with it. My issue is the after sale support. The remote stopped working shortly after and since then my experience with the company has been dreadful. I reported the fault to their WhatsApp and they promised to come back to me. After weeks of chasing them and getting no response, they blocked me on WhatsApp. I tried calling but no one ever answers the phone or returns calls. I emailed them - no response. I used their contact form and I received a brief response telling me that the remote (a small infrared remote) would cost me £45 to replace. What a rip off. They also told me to try resyncing the remote - it’s an infrared remote!! It isnt synced to the fire so that advice is absolute nonsense!! I WOULD SUGGEST YOU AVOID THIS COMPANY AND FIND THE PRODUCT SOMEWHERE ELSE!!!!

Do not trust, we ordered a table for Christmas and still hasn’t arrived we are now at the end of January

Then told each time it will be following week and no communication or email stated

Then when asked about courier details we were given the name of ACX 2 man courier company that did not exist

Very very disappointing and wouldn’t want anyone else going though the stress and disappointment we have been put through

CONTACT BEING IGNORED AND FALSE PROMISES!

We placed an order for a set of 6 dining chairs back in November. The delivery arrived 2 weeks later, when we opened the boxes the chairs were the complete wrong colour. We contacted Esme immediately and they assured us that the chairs would be collected and an exchange would be made. When we explained the chairs were the wrong colour we were given a complete different design and told the ones we had ordered were now out of stock. We explained we would wait for the stock to come in, and was advised this would be Christmas week. Christmas came and passed, after being told the day before the wrong stock had come in on the shipment we were told this wouldn’t be delivered in time for Christmas now. However we would have the chairs early part of new year. That came and went and when we contacted ESME they said the order had again been delayed and that we would have an update this week… when trying to contact the passed two days the calls have been answered and hung up or ignored entirely.

Please, please, please don’t waste your time and money with this company. They are clearly doing it to everyone looking at the past couple of months reviews.

No communication about order money taken from account had to contact them for order number was told on 11 January that delivery planned for Thursday/Friday contacted them again as delaying work being completed and to receive email with “Hi” no mention of sorry for delay and that delivery planned once again for Thursday/Friday 😡
Requested refund and have contacted bank!

Bad customer service through out , minimal communication and response in emails

I ordered a corner sofa in November as it was guaranteed Christmas delivery. Christmas came and went and still no sofa despite emailing. I was very disappointed as I had given my old sofa away and had to make do with a few chairs around the Christmas tree. I keep being told the sofa is with the courier or held up in customs. Then got a confirmed delivery date for the 12th January after emailing again for an update. I asked for a refund, but decided to give them the benefit of the doubt and said I would hold off so long as the sofa was delivered that week. This came and went, still no sofa. I got no email to inform me of a further delay. I contacted them again to ask where my sofa was and again they said it is still with customs (almost 2 months later). I again asked for a delivery date and they said the week of the 26th January 2026. I asked if they were sure and they said yeah! Having lost faith in the company I asked for a refund and am still awaiting a reply. I was so excited about my purchase but now I just feel deflated. I would not recommend anyone buying from this company as communication is poor and delivery times (if it ever happens at all) are aweful.

It is now nearly February. I was advised on the 17th January that if I removed the negative review I had placed in Trust Pilot they would refund my money -£1400, not a little amount. I refused until the money was back in my account. It is now 31st January and this still has not happened 13 days later. I am starting to wonder if this is a legit company. I have opened a case with my credit card company as that is likely the only way I’m going to get my money back. Please stay away from this company as you’ll be out of pocket and constantly deal with excuses for not getting your product or money back. It’s a disgrace that a company can get away with this in this day and age.

We ordered a fireplace from Esme Furnishings on 28/11/2025. We were told delivery would be mid December when I first chased up (took me 3 emails to get a first response from them), to then be told on 16th December "we have been notified today that there is 4-5 fires which has been sent to the courier but they have damaged them" and that they would deliver week commencing 5th Jan.

I emailed again in January to get an update on my order. After being told "the courier will be in touch", I was told on 9th January, my delivery would be "next week". After following up with them for a confirmed delivery date (so that I can plan around my builders), they told me on 14th Jan "We have been advised that this was due to be collected from furdeco last week however the item was damaged whilst going into the trailer when they came". And my delivery is now scheduled for next week or latest week commencing 26th Jan.

I have had builders waiting for this to progress on the next stage of my house build (media wall, final finishes etc) and this has held it up massively. They apologise in their emails, but there's nothing to show they mean it (empathising issues and costs for me with the builders as an example). They don't pick up the phone or answer the WhatsApp messages for the number displayed on their website.

I would advise anyone ordering from here, to just be wary and reconsider if they want to go through having issues like this.

Don't waste your time and money! Please read.

I purchased a dining table on the 1st of December and the order confirmation email said they will be in touch to confirm the delivery date and time. Their website states that items are delivered within 7-14 working days. By the 17th of December, I hadn't heard from them yet.

I sent an email asking when my item was going to be delivered, and they ignored me. Two days later, I called multiple times and always got an automatic response saying all the advisers were on calls. So I left a voicemail and two minutes later they finally responded to my email. But it was the most unhelpful and unapologetic email ever.

All they said was that my item would be delivered on the Christmas week or the week commencing on the 5th of January. They couldn't even confirm it... So they clearly missed the delivery timeframe stated on their website, and they didn't even apologise for it. Understandably, I got upset as we were left without a dining table for the Christmas period. And what was their response? Literally this: "there is no need to get angry like this". Excuse me?! What kind of customer service professional would write something like that in an email?? Zero empathy and zero professionalism.

Despite that, I still waited a few more days hoping my item would arrive at least for new year's eve. Of course it wouldn't - a few days later, I chased again and they confirmed I would receive it on the week commencing on the 5th of January. At that point, I requested a cancellation and a full refund. I'm still waiting to get my money back, and I fear I won't get it as all this seems to be a scam. So be careful and shop somewhere else!

Excellent service and communication first class product from an amazing company

AVOID ESME FURNISHINGS!!!

sold me a completely wrong product, at the price of £899!! And now upon trying to get in contact with customer service my number has now been blocked and all emails/messages being ignored.

Would not go anywhere near this company again!!!

ABSOLUTE AWFUL COMPANY!!

Had nothing but no end of trouble with this company. Awful customer service and quite frankly clearly do not care about their customers.

Selling items that do not match the item description whatsoever, to then be told “it’s not their fault, it’s their suppliers fault”

I was offered a partial refund for my item which I was happy with, to then still not ever receive this.

Absolutely awful, AVOID!!

My honest experience. 6 chairs despatched in a timely manor, we were supposed to receive on the Friday but Fedex did not bring them, arrived on the Monday. Packaged well and everything present, there was one leg that would just not screw into any of the chairs so I emailed and called with pictures and a new leg was sent out the following day on a saturday delivery service, this one was fine and fitted no problem. Very happy with quality of product and aftersales service. I see there are some poor reviews but personally we had no real issues. Ordered Late nov 2025. Don't be put off.

The tables are very nice and reasonably priced. The whole process was easy and smooth, with quick communication and home delivery. I’ll definitely buy again and highly recommend.

What a shambles of a company to deal with. Not only did I receive a faulty product, when I informed them, they were only willing to refund a fraction of the price. I didn't quabble and was happy to accept that. However, I was promised a refund within 14 business days. That hasn't happened. Now I have asked them for a full refund due to the poor service and they requested the faulty chair back. Why would anyone keep a faulty chair for over 2 weeks? No common sense, and no compassion for customers. Wouldn't recommend using this company at all. Total joke!

Louis Table arrived as promised and what great quality the table is and great value also, ( i personally would prefer black straight legs) but its all good the customer service aswell was just brilliant especially katie as she dealt with me and was so understanding and polite and not forgetting the delivery guy paul.b was lovely and very polite thanku all so very much 😊

Great service and excellent products. There are plenty of options to choose from, and the staff is very helpful and friendly.

Panels were absolutely beautiful but unfortunately damaged however I did get my money back and I will be returning to reorder my panels after Christmas is out of the way. Customer is service is super friendly!!

Friendly and supportive service