Esme Furnishings 

Bought a media fire £726 from Esme unfortunately when it was installed it was making a noise I connected Esme to ask for a service engineer to come and fix the problem under the guarantee but they didn’t want to know kept saying this as been escalated to a Manager but they never got back to me in the end they did send me a video on how to fix a problem myself this involved removing the glass removing all the coals removing brackets the mirror at the back of the fire, which I had to buy glass suckers to remove it and find the problem which I did with the help of my friend who is an electrician and an engineer problem was solved by myself but I feel let down by Esme because this work should’ve been done under the guarantee 12 months and should not been left to the myself to sort out so if you buy something like a fire, don’t expect any help from Esme very poor service

Having same issues as other comments, no delivery after a few weeks after reading online product is in stock, chased up numerous times in emails to be told it will be out for delivery and await transport company's email.
Bought through Klarna so been reported and payments frozen, hoping to get refund on payments through them.
I would avoid or do some more homework, a search on company's house says the company is dissolved.

Your reply is utter rubbish, I have tried ringing numerous times each day never to be able to get through and urge anybody going to order to try contact you first if they cant get through then alarm bells should start ringing, you have never tried to contact me and the last reply was I would get a delivery email today same as your last ones, I am still waiting!

We had our dining table set delivered by Esme furnishings earlier in the month. The whole journey from placing the order to the product arrival was fair I’d say. But the people that delivered the items and their workmanship ie their driver Amir and his team was awesome! They worked tirelessly and delivered and assembled our dining set in record time. They were kind and respectful and kept us updated of the timings etc
So thank you to the delivery team

Just awful! Ordered nearly £500 worth of wall panels. The website said they were in stock and suggested a 10 working day delivery window. One month later and after a lot of chasing i received the products only for one box of panels to be completely the incorrect colour. Contacted Esme (everything gets done my email and they give very short abrupt responses) who offered an exchange. Hell no, not after waiting a month initially. Requested a refund of the £85 i paid for the box. They told me they would get a courier to collect within 14 days and then issue the refund. This was at the end of January. Much more chasing and we are now mid-march and guess what? the incorrect panels are still sat in my hallway! Absolute sham of a company. Clearly they need my £85 more than I do. Bought my remaining panels from another company in the end who were fantastic. Wish i’d have gone with them in the first place. Esme are con artists, liars and not reputable. Avoid at all costs as it will likely cost you money in the end.

Avoid this company.. I cannot tell you how poor the experience has been. I’ve eventually had to raise a dispute through my bank after trying to claim a refund on an unfulfilled order from November. They took the money, came back eventually with changed order dates that moved twice, then after agreeing to cancel and to refund I’m still waiting 6 weeks on. Each communication suggests the refund is imminent… every date passes. Thankfully my bank were able to intervene but I would never advise using them and have no faith in their intention to honour commitments.

They are scammers. Read reviews on googles. Do not order from them. They fake delivery notes and fake signatures also. Complete scam. If you expirence this contact bank straight away. Leave reviews on google and here.

Easy purchasing, good contact with sellers. Very happy with table arrived well packaged. It would have been 6 stars if we weren’t expected to pay extra for the men to put it together, it would have only taken 10minutes max. As we are elderly we had to wait for strong family to be available. But love the table.GOOD QUALITY

Very happy with my Louis dining table and chairs..excellent quality. Would definitely shop with Esme furnishings again.

I had placed the order a few weeks ago and then read the reviews on here and started to worry but this worry was misplaced. I can only say my dealings with this company were unbelievably good. I placed the order and within 3 weeks my furniture arrived straight to my door in northern Ireland as advised by the company both by email and txt. An unbelievable service. Will absolutely order from them again.

Do not trust this company !! We ordered goods that were stated as being in stock with delivery in 2 weeks - We ordered in November ( it’s now March) and have had to chase for delivery, being given 3 different potential weeks for delivery - none of which resulted in any definite date - We are definitely not going to receive this item and I wonder if it is due to ordering when the item was discounted for Black Friday ? Or more likely that this is a scam company - Stay well away !!!

As to date our experience with ESME FURNISHINGS has been absolutely terrible, we purchased a lovely bed on 6th January and to date this still has note been delivered. The warning signs was we were promised a 14 day delivery period which came and went with no tracking no text no email to say it will be delayed, so we tried to contact by phone but no one ever answered, we then sent an email on 21st January asking when we can expect a delivery date or tracking number,someone called katie responded on the 21st January stating
"good morning this is either being planned for the next week or week commencing 02.02 but we will update shortly once the courier and factory confirm dates" We then sent an email on 4th February requesting the details for delivery, we recieve an automatic reply stating it takes 2-4 working days for a reply. We have not recieved any of the the details we asked for no calls no text no emails no tracking NOTHING. So we then try to contact via live chat a LEO HARRIS pops up and we ask please can you let me know of a delivery date he replys" let me find out" after waiting 10mins i ask is anybody there he say i have passed it on to my team and i will be updated.We have been extremely patient.

Today again I contact them via whatsapp this time asking where the bed is JASON tells me its been delivered. So i let him know it definitely has not been delivered I havent even been sent a delivery date how can it be delivered?so I ask for proof of date of delivery confirmation and am still waiting

This should not be allowed all we wanted was a new bed for my daughters room instead we have been ignored fobbed off and conned . No apology for the initial delay, no feed back , no offer of refund no explanation of where the bed actually is and why we haven't recieved a date of delivery , a tracking number a call a text NOTHING
ABSOLUTE SCAM.
27/02/2026

Still today no proof of delivery, no proof of emails or calls made to the phone number provided, no tracking number no proof of delivery company,no bed no offer of refund and on top of that they have blocked my number . This will be reported to the police and will go through the bank

DO NOT PURCHASE ANYTHING FROM THIS COMPANY IF YOU VALUE YOUR HARD EARNED MONEY YOU WILL GET NOTHING IN RETURN. NOT EVEN A PHONE CALL!!!!!! 18/03/2026

DO NOT ORDER ANYTHING FROM THIS COMPANY!! YOU WILL END UP THREATENED AND OUT OF POCKET!

I ordered a beige couch to replace my old grey couch. The wrong colour couch was delivered and when I tried to refuse the delivery the two large delivery men intimidated me, telling me that I had no choice and had to let them deliver the couch.

I managed to contact the office, eventually, and they promised me it would be sorted out the following Monday, this was actually two and a half months ago!! They eventually came again, last week and tried to deliver the same grey couch that I didnt want in the first place. I was adamant this time and refused the delivery,I never ordered or wanted a grey sofa! They then went on to tell me delivery had been taken for this and I had to spend the day finding proof that I refused delivery.

Not one phone call has been made in over two months from them to try and rectify the situation, (so don’t expect to call this company as you can not get through to a single person)
until my husband wrote a review on here, and they contacted us straight away by WhatsApp message, to BLACKMAIL us!!!!! We've been told that if we don't remove our reviews that we will not recieve a refund!

We are now in the process of contacting the furniture and home improvement ombudsman to get this dispute cleared up and suggest that others do the same. Hopefully the trading standards will shut them down! Hoping we can at least get our money back, but won't make up for the fact that for 2 months we have had to spend hours constantly chasing this company For answer’s.
********UPDATE ***********
Esme furnishings are LYING
You NEVER offered a full refund after delivering a totally wrong colour sofa-you forced delivery on me and told me you could not take it back as you had other deliveries!
You blackmailed me after you saw our review and offered to pay me £200 to remove it! I have proof of this so please stop with the lies!
I have emails of me asking you to call me by phone and was ALWAYS ignored so stop with the lies!
All people need to do it is read everyone else’s 1* reviews to see this company is a shambles. Not trustworthy and steal people’s money! After we had seen them we did not feel comfortable sending the sofa back without being partly refunded first!
I never changed my mind after the second wrong colour sofa was delivered that is just another lie you are telling!
why would I spend my time chasing you up if I was actually happy with the sofa I have?

The craftsmanship is solid and you can tell care went into making it. Delivery was handled with attention, and everything from ordering to arrival ran smoothly. Overall, I’m very pleased with both the product and the service.

Absolutely do not buy anything from here! They only care about receiving money and don't care about the items you ordered! They gave the wrong delivery date and didn't respond when I asked about a refund! I paid £1200 and now they haven't informed me about the issue with the goods I bought! I will report this to the authorities.

Scam company please beware! Wrong item sent and completely impossible to speak to anyone. We are now left with the item we did not order and over £1000 out of pocket!

Edit: response to Stephen.
Hi Stephen. We have had a rep sent to our home from the manufacturer and they have confirmed that it is not the correct colour.
We have tried on multiple occasions to resolve this matter but we keep being fobbed off with different excuses.
Your company does not answer the phone so it makes the process impossible to resolve.
All we are asking is for either the correct colour sofa or a refund. Surely someone within the company can make this decision?
And in response to the scam company comment. As it stands, reading all the other reviews, i still believe this is correct.
We have paid for something we did not order. Like many other reviews state, your aftersales process is poor.

Don’t even deserve 1 star!!! I ordered on Christmas Day with NO updates whatsoever!! Have had to chase them up and send messages asking for a response! Their customer service was terrible!!! Says free Uk delivery to your door but courier charged me £40 to bring to my door. Esme took no accountability said was nothing to do with them. The courier has dented my wall and have done nothing about it. Have asked to speak with a manager and no one will respond!! Table was faulty the leg is cross threaded so I am unable to assemble the item together but have told me if I wanted to return would cost me £150!! No live updates, poor and lack of communication, no pride in their company whatsoever. DO NOT USE!!!!

Update- Blackmailing and threats
Since making a review on here. I received a message from them on WhatsApp, considering the comment replying back was from the manager who I’ve asked to speak with at 10.20pm I received a message which is black mailing telling me they’d seen the negative review and I have 24 hours to remove it or nothing would be resolved. This is seen as a threat and blackmailing. Screenshot of this message has been saved and this has been reported to the police. This was the only way to get them to contact me and they certainly did contact me once seeing this bad review. The people down the phone replying the messages are no way professional, speak to you like dirt. Are not willing to solve any issues. Photo graph evidence was sent to the company about how my item was faulty and said they’d send out new legs for my table as it’s unfit for purpose and won’t let me know when I’ll be expecting these, who the courier is or tracking number. I am absolutely gobsmacked to how they treat this customers AVOID AT ALL COSTS!!! DONT LET THEM STEAL YOUR MONEY!!!!!!

Please do not trust this company they are a scam
Ordered a table and chairs before Xmas when chasing delivery was told everytime “next week” in the end I asked for a refund which they agreed but the refund never arrived I then involved my bank and they’ve lied to my bank and said they’ve delivered my items. I have no contacted the financial ombudsman service. Please steer clear!!! To add
Stephen has also added an untrue statement below that the items were dispatched and delivered within 10 days and that I then requested a refund, also untrue statement reference an email being sent. I have been chasing this for weeks and being ignored and no resolution. If the items have genuinely been dispatched and delivered I would like to see courier details (a courier that actually exists by the way) and my signature. Also the last time I chased my items I was told possibly next week so if the items were delivered within 10 days why, by middle of Jan given the fact I ordered in December was I still being fobbed off if they had been delivered as claimed below. I have seen hundreds of reviews of people being scammed in the same way.

Excellent company

The table set arrived in excellent condition, and the delivery was made easy as they called me beforehand to let me know. The table and chairs were easy to install and instructions were very clear thank you so much

Terrible company and awful customer service, in fact non existent. I made 2 orders in November 2025 and still waiting for delivery in February 2026. No communication, phone line straight to voicemail, messages ignored other than the odd message promising delivery timeframes and then nothing. Awful, ignored the request to cancel for a refund so will have to claim the money back through the bank. Do not order from them, worst ever.