EMaC Ltd Arvostelua 

Dealt with Jason this morning and he was terrific. He dealt with my query efficiently and left me highly satisfied with the outcome.

I’m disappointed with my experience with this repair plan.

I reported two separate scratches on my car. I was told that neither was covered because the damage was considered to involve ripples or major dents.

I have since taken the car to a body shop for an independent assessment. They confirmed that one scratch does have a slight dent, but the other scratch has no dent at all.

I therefore find it difficult to understand why both repairs were declined on the same basis. I would have expected the two areas of damage to be assessed separately and the terms of the repair plan to be applied accordingly.

I have now cancelled my plan and will not be using this company again.

I contacted EMAC with a query which was dealt with effectively and efficiently, thank you.

Great company to deal with, helpful and friendly staff.
Will use them again today when we pick up our new car

The assistant I spoke with was courteous and helpful. I did not like the endless button pressing to get through the whole dial-in process telling the robot-voice exactly what I wanted one button at a time only to be asked what I wanted at the end of the call with the assistant. a total waste of time and money on these types of delay-the-call "systems" because there are not enough staff hired to actually take a call. inhuman, annoying, it delays the call, and asks you questions that you only have to repeat when you get a real person. this is not e-mac's fault only I don't like these systems. the service I received on the phone was first class. as for the product sold to me by SYTNER BRISTOL- service, mot warranty and alloy/colour maintenance, as far this company is concerned they are completely contemptable of their customers. the garage I had to get to do the work on my car would not even consider the warranty I had even though it says it is covered. It does not deliver in this sense. SYTNER delay doing MOTS, then they service the car then charge you for parts covered by the warranty because the MOT was not done first. if they can do one at all that is when you need it done (the "ramp keeps breaking"); you cant get hold of them on the phone (at all); you ask for valet or leak investigation they don't do it and say they have done; you get gaslit by the service manager and they hood-wink you. AVOID AT ALL COSTS (see my other trust pilot reviews re SYTNER. EMAC good; SYTNER bad.

My dealings with Emac customer Service and saleshave been easy always get the information I require for the man and the woman that I dealt with they were very pleasant helpful no question was too difficult. 10 out of 10 thanks Emac.

Amy your operator found my record from email and was immediately able to solve my D/D arrangement unlike my bank without any trouble

Puncture resulting in flat tyre on side of road. AA attended and said tyre not repairable and needed replacement. Tyres almost new. Great service from the AA. Taken to nearest tyre workshop and tyre replaced. Stressful time as we have young children in the car. Policy would not pay out as work not pre approved and no photo of damaged tyre. The leaflet given to us when we took out the policy does not mention getting pre authorisation. I suggest this be added rather than burying in the T and C’s. AA opinion not counted. Tried to complain through complaints department who just passed it back to the department who dismissed the original request. Why have a complaints department? Email responses very slow. Wish we hadn’t taken out the policy with this company.

I took out an EMaC warranty expecting that if I had a serious mechanical problem with my vehicle, I would receive support when I needed it.
Unfortunately, my experience has been very disappointing.
I reported a gearbox/transmission issue with my Kia Niro and contacted EMaC regarding the problem. EMaC directed me to City Fleet Care Ltd for a diagnostic inspection. I followed their instructions and paid £96 (£80 + £16 VAT) for the diagnostic.
City Fleet Care identified an issue relating to the gearbox. I was then referred towards getting the vehicle inspected by a specialist, Driver Transmission in Birmingham. They provided a repair estimate of around £2,500 for a gearbox rebuild and new clutch. However, I was told there were concerns about dismantling the gearbox because EMaC might not authorise the repair, potentially leaving me responsible for the costs.
What I find particularly frustrating is that EMaC later refused to reimburse the £96 diagnostic fee, stating that the repair had not been authorised. This was despite the fact that EMaC had directed me to City Fleet Care for the diagnostic in the first place.
I understand that warranty companies have terms and conditions and that repairs may require authorisation. However, as a customer, I expected clearer communication and proper support throughout the claims process.
I have now cancelled the EMaC warranty because I no longer have confidence in the way my claim was handled.
My experience has been extremely frustrating, particularly after paying for a warranty and then being left uncertain about whether the necessary repair would actually be covered.
I would recommend that anyone considering an EMaC warranty carefully reads the terms and, importantly, understands exactly what diagnostic and repair costs they could potentially be left responsible for.

Andrea the agent I spoke to was really helpful, knew her stuff and my query was dealt with quickly. Thankyou.

Talked to Jason could not of been more helpful
sorted out direct debit missed payments and rearrange collection date with no fuss made it so easy thank you

I must say this £600 plan has been my all time most wasted outlay. Alloy wheel and cosmetic cover for my BMW, was told they would rectify any issues with my alloy wheels. Within 4 months of buying my car, the lacquer began peeling from the wheels. Submitted photos, told not covered for that kind of issue. Talked to BMW. sympathetic but couldn't help. Been a year now, in the last week, sent pictures which include mild curbing and pitting, alloy scabs. Told plan doesn't include that either. Under no circumstances would I ever recommend this as a plan. Would have been better off banking the money and getting them done by myself. I was told this cover would sort my wheels for my lifetime with the car. Totally mis-sold.

Have since been asked for further details, sent them to Trust pilot, heard nothing more. Kind of underlines my review....

I was wrongfully sold this policy at the point of sale and I strongly believe that both the dealership and Emac were fully aware that this was not a compatible policy for me for ownership reason. Other issues included not mentioning limitations, exclusions et cetera et cetera at the point of sale so I could make an informed decision.

Fast forward a year and a half later I go to make a claim and one third was not even acknowledged, one third was dismissed and pointed towards making a claim on my insurance and the last third that they wanted to do I could just do myself if I wanted to.

I complained to the dealership they passed me to Emac and in the first communication they basically told me I should’ve cancelled within 14 days and they’re only gonna offer for me just over half of the £700 that I paid. I should’ve taken a note then about how they regard their customers.

Reading through other reviews, I can see their playbook is the same they don’t bother to really look into the issue. They’re not interested in trying to resolve it amicably but they’re quite happy to take money for nothing.

I’m absolutely disguste. Buyer beware.

I would echo some of the thoughts of previous contributors. Someone real to speak to extremely good communication really good empathy and fast action to get the problem solved.

Efficient, helpful & courteous when dealing with my queries. Follow up calls were dealt in a similar fashion

Straight forward dialling system to get the right person. The advisor who took my call, made me feelat ease and sorted out my Registration transfer to my service plan. The whole process took less than 3 1/2 minutes.Great customer service, A whole lot quicker than the car dealership. Many thanks John

Change of home address done easily and quickly. Gentleman was very efficient

Eventually got past the automated entry system and spoke to a very helpful human being. I think he was real not AI, but you never know. Anyway I'm sorted.