I contacted the company to cancel a service plan with request for refund if due. Call was answered by Georgina in a pleasant and calm manner. Georgina advised me with regards to my request and my c... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I discovered that I was still paying for a service plan for a car I hadn’t owned for over 13 months, in addition to a service plan for my current car. I spoke with Jason who was extremely helpful a... Näytä lisää
Yritys on vastannut
West of money!!!!!!! 3 year plan, only claim once the job was done and look horrible and the next claims been rejected Never ever totally unprofessional Customer service unable to give you any... Näytä lisää
Yritys on vastannut
I had a service plan that I had purchased through MG York coming up 4 years ago. While I was trying to book my car in for its last service of the 4 year plan I was astounded to find out that th... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Yhteystiedot
EMaC House, Southmere Court, CW1 6GU, Crewe, Yhdistynyt kuningaskunta
- 0330
- support@emac.co.uk
- emac.co.uk
4,5
Erinomainen
7 t. arvostelua
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Buying my Kia sportage 4/5th year…
Buying my Kia sportage 4/5th year service plan was very straightforward and I’d advise anyone who’s thinking about it to go ahead.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning Jim,
Many thanks for your review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Called today to query my plan
Called today to query my plan. Was assisted by Daniel who was very polite and knowledgeable.
My issue was resolved
5 ⭐ ⭐ ⭐ ⭐ ⭐ for Daniel
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning Eva,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very positive experience
I discovered that I was still paying for a service plan for a car I hadn’t owned for over 13 months, in addition to a service plan for my current car.
I spoke with Jason who was extremely helpful and managed to sort out the issue for me . Jason was very polite and courteous, as well as being helpful. He explained that he was cancel the plan for the car I no longer owned and ensure a refund would be issued to me for the full amount owed to me.
Thank you Jason.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Customer service
Have called this company a couple of times and been dealt with politely. No problems so far so will give them 5⭐️
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning Antony,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
West of money!!!!!!!
West of money!!!!!!!
3 year plan, only claim once the job was done and look horrible and the next claims been rejected
Never ever totally unprofessional
Customer service unable to give you any answer
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning Lukas,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation resulting in multiple negative reviews being left.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your policy to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Easy and helpful contact with EMaC Ltd
I contacted the company to cancel a service plan with request for refund if due. Call was answered by Georgina in a pleasant and calm manner.
Georgina advised me with regards to my request and my call was completed within 5 minutes.
An easy call with a kind and helpful human being at the other end.
19. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning Judith,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very good service explained all details…
Very good service explained all details I needed to know
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning Stephen,
Many thanks for your review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Helpful response
Kay was very helpful in resolving a problem made by the garage. She was understanding and courteous . Made the experience of dealing with Emac a pleasure.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning Martin,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very helpful in resolving query
Needed to confirm some info/account details with Emac and both members of staff I spoke to helped resolve my queries.
Very helpful, UK centre. Didn't have to wait long to be able to speak to someone.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning Skydivawrl,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Pleasantly surprised.
I had a service plan that I had purchased through MG York coming up 4 years ago. While I was trying to book my car in for its last service of the 4 year plan I was astounded to find out that the MG garage was no longer a MG garage and were not able to honour the service plan.
I was told it was done through EMaC and was expecting to have a right battle on my hands and be left out of pocket and not able to afford to get my car serviced.
The lady I spoke to was super helpful and made the stressful situation much better. Being able to understand her too was refreshing!
I told her I was unable to travel 60miles to go to a specific dealer that would honour the service plan and therefore wanted to cancel my policy.
I got no arguments or excuses to stop me cancelling and it was promptly dealt with and apologies given (even though it wasn’t their fault) she even phoned the ex MG garage to tell them that I was cancelling my policy.
All in all very pleased with the service.
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning Laura,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Great very pleasant and helpful…
Great very pleasant and helpful resolved my enquiry
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Good service
Great service with a problem I had lady on phone was very helpful
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning Mr T,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
I had a eMac service plan with Nissan…
I had a eMac service plan with Nissan Desira , due to my ongoing health problems and not driving much I decided to cancel the plan and it was dealt with efficiently and In a very appropriate and respectful manner
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning Mr Bales,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very good service.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning Sandeep,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Helpful efficient staff
I telephoned today regarding my enquiry regarding direct debit payments and spoke to Jack who was really helpful, polite and efficient. He dealt with my situation and explained the process and had no problem repeating certain matters so I fully understood. Thanks Jack, EMac gave great customer service.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning Catherine,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
This is the fifth service plan
This is the fifth service plan I have had with EMAC and my dealings with them have been dealt with perfectly thanks. I recently changed vehicles and the credit transferred to the new plan was one payment short due to cross over of dates etc. I rang today to ask for the payment to be refunded which was done there and then. I didn’t catch the chaps name which is a shame as he was pleasant, polite and very helpful. A credit to your company. Many thanks.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning Julie,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Quick resolution
Easy to get in contact with, resolve the questions / requests really quickly can't ask for more than that.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning Stephen,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Excellent service
Excellent service, they answered all my questions quickly and politely. It was great having all 4 years of service for £20/month.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning Mark,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
I too have cancelled my policy
I too have cancelled my policy. Bought the the car from The Trade centre uk and a fault came on the dash..EMac has refused to pay as they say it’s ware and tare….when I bought the car the sales person told me the warranty would cover everything….any part of a car can be down to ware and tare, won’t be buying my next car from The Trade centre uk next time.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning Edward,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation resulting in multiple negative reviews being left.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your policy to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Bought cosmetic repair cover
Bought cosmetic repair cover. . Got a scratch on the lower part of my Hyundai bumper and customer services say it’s not covered even though it states my bumper is covered. Also I wanted a small scratch on my door trim to be repaired.
Once again they say it’s not covered even though. It seems to me if it’s not metal they say it’s not covered. Most modern cars have plastic bumpers and trims all over them as part of light weighting and protection. This policy is as good as a scam. Both of my issues could be repaired by simple application of paint. I am not asking for a new part or even dent removal.
DONT BUY THIS COVER. ITS A RIP OFF
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning Robert,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation. We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry.
We have located your plan and a team of our team will be in contact with you in due course to discuss your query.
Kind regards,
James at EMaC.
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