EMaC Ltd Arvostelua 

I have used the service for some time with no problem but just recently had to call to put a problem of my own making right. When I got through to an operative (Georgina) she dealt with the problem efficiently and considerately.

The person who I spoke to was very helpful, quick to deal with query, and very knowledgeable. Since I have been with emac, they have not let me down in any way.

The EMaC Customer Service representative was most polite and helpful. She was very patient and deal with my query efficiently. Thank you for your excellent service.

I have had an EMaC Account for two years, the whole process from booking the car in for its first Service was smooth, absolutely no issues.

Absolute disgrace. Insulting and flippant behaviour especially from Molly (or Holly). I asked them to call Halfords - “I won’t be doing that”. I need my car for work and it wasn’t road legal. Took over a week to sort.

Kept telling Halfords they couldn’t assess the problem as they hadn’t reported it on VSIN system - this is their own system that Halfords don’t even have access to!

Flatly refused to fix one on the problems they kept saying it was the jet washer and that wasn’t covered. Halfords confirmed many times that wasn’t the issue.

I had to chase for diagnostic refund. Made a formal complaint which took a month for them to reply. The complaint was about the staff. They referred to the non-existent jet washer problem and again flatly refused to investigate further.

Absolute farce and rip-off merchants with disgraceful ’customer service’.

The EMac represetative was efficient and quick in sorting out my concern.
He was polite and helpful in explaining much of the detail in the T&C's which is always a bind to read.
I've been with EMac many years and have had no difficulties.

Great Service, completed my request immediately

Customer Service representative Frend and issue reserved quicker

Very polite staff member answered the phone and took my cancellation with professionlism and courtesy. I was expecting none of this. I was very happy

Very helpful customer service adviser who confirmed that the garage had given my wrong e-mail address. Hence, I had no paperwork for my service contract. The only reason that the score is not 5, is that it's a very painful and long winded telephone contact process that requires a huge amount of patience and guesswork as to which buttons to keep pressing in order to actually get through to a customer service adviser!

I purchased a service and MOT plan for my new Lexus which I discovered is managed by EMac. I never received any confirmation so I rang EMaC to get the confirmation and at the same time update my new registration plate details. EMaC told me I couldn't update these details as they had the wrong address on my file and they wouldn't update it as this was a security breach? OK, fair enough. So I contacted Lexus who updated my address immediately. No security breach there apparently. Back to EMaC who could now update my registration details as they now has the correct name and address on my file. Hooray. I was told I would receive email confirmation within 24hrs and a hard copy in the post within 7-10 working days. 2 weeks passed but no confirmation. Back again to EMaC. The service advisor said there was no request for confirmation on my file. Strange, but OK let's try again said the service advisor. Whilst on the phone I asked if a copy of the agreement could be emailed in pdf form whilst I waited and yes it could, so the service advisor sent it straight away. Great. I thanked him and when I came of the phone I opened the pdf document only to find my Name was correct, but the address and registration details were not. So not so great. 2 weeks have now passed and still no email or postal confirmation, so I wave the white flag and give up. I will ask Lexus to sort it out if there are any problems when I take my car in for it's first service.

I strongly recommend checking EMaC’s terms and conditions before signing up to any service plan. If you ever need to cancel, they can charge a surprisingly large amount — and neither EMaC nor the dealer make this clear at the point of sale.

In my case, the dealer presented the plan as flexible and easy to cancel, but failed to mention that EMaC deducts service costs and a management fee, and a cancellation charge of up to £37.50 + VAT. None of this was explained verbally, and it certainly wasn’t highlighted before agreeing to the Direct Debit.

Only after receiving the paperwork did I discover these charges buried in the small print. Customers deserve transparency, and this feels deliberately misleading. If you’re considering a plan, make sure you read every line of the terms because they won’t point out the parts the cost you more !

My query was dealt very politely and professionally by Jason. Totally satisfied.

The fact is the photos are uploaded on 11 August 2026. There is no response until my follow up email on 23 August. Reply is made on 24 August from EMaC that their agent will reply within 5 working days. But nothing happens till now (2 September). Specific question was asked twice to EMaC whether EMaC has a system to keep track requests raised, job created, passed, monitored for long outstanding…. No answer is given. It seems that customer is doing the administrative work to follow up with EMaC, its subcontractors/agents and EMaC does receive the money but does not know what is going on……. For customers, please look at the agreement carefully before committing 3-year service payment at day 1. Quite disappointed and wasting a lot of time.

Really clear communication, easy from start to finish.

quick call to reinstate my standing order which was cancelled by mistake. The company were prompt, efficient and easy to deal with. I would highly recommend them to all

I called to confirm details of my KIA service plan and the phone was immediately answered. The assistant that I spoke to was knowledgeable and very helpful.

Very helpful and friendly service from Matt

Very helpful in setting up an appointment to fit a new Smart water meter

All good easy to contact