Drive Hellas Arvostelua 

Scammers. They charged us 100€ for car wash. We wanted to go and wash by ourselves but they just stole the key. We paid for car till 12am they took the key at 10 and didn’t want to give us back. Rude manager robbing people for nothing. Karma will find you don’t worry

Unseriöses Unternehmen. Sehr unfreundliche Mitarbeiter.Richtig abzocke deshalb Anwalt angeschaltet.

Esperienza PESSIMA con Drive (Aeroporto Aktion Preveza) perché in tutti i modi cercano di addebitarmi costi! Al momento di ritirare l'auto sono molto frettolosi, non ti menzionano e non ti fanno vedere i danni gia' presenti sull'auto sia esterni che interni come il cordino che tiene il piano portabagagli. Noi abbiamo fatto foto di tutti i graffi presenti e visibili. Al ritorno, al momento di ritirare l'auto, i danni già presenti in foto, l'addetta neanche li ha calcolati o chiesto foto ma si è subito buttata con la testa sotto l'auto e ci ha fatto notare un graffio sotto il paraurti come se già sapesse dove andare a cercare. Un truffa di 372 euro e non siamo stati i soli! Abbiamo riconsegnato un auto perfetta, usata con la massima cura sia gli interni e la tappezzeria che la carrozzeria e tutti gli esterni. Il personale è ben addestrato !Da evitare, state alla larga!

Pessima esperienza con Drive (Aeroporto Aktion Preveza) perché al momento di ritirare l'auto sono molto frettolosi e non ti menzionano i danni gia' presenti sull'auto sia esterni che interni come il cordino che tiene il piano portabagagli. Noi abbiamo fatto foto di tutti i graffi presenti e visibili. Al ritorno, al momento di consegnare l'auto, i danni già presenti in foto, neanche li hanno calcolati o chiesto foto ma l'addetta si è subito buttata con la testa sotto l'auto e ci ha fatto notare un graffio sotto il paraurti come se già sapesse dove andare a cercare. Un truffa di 372 euro e non siamo stati i soli! Il personale è addestrato a trovare danni in qualsiasi modo... da evitare, state alla larga!!!

Prenotato e pagato con un mese di anticipo auto all’aeroporto di preveza tramite Ryanair.
Due ore al desk in attesa con i terminali che non passavano la transazione della carta di credito nonostante la banca italiana avesse confermato nessun blocco e disponibilità di plafond per il noleggio auto.
Alla fine avevano fatto overbooking quindi dopo due ore la macchina non c’era più. Nessuna collaborazione da parte del personale, nessuna flessibilità sul poter utilizzare altre carte di credito. Ci siamo trovati a piedi.
Con un’altra ora di rotture curiosamente è saltato fuori un veicolo di classe superiore a quello da noi noleggiato e pagato per un importo pari al doppio ma solo per 4 giorni anziché una settimana….
E guarda caso, effettuando il contatto direttamente in loco ai loro pos improvvisamente piaceva anche la nostra carta di credito. Vacanza disagio 3.0 tra Lefkada e l’aeroporto.
Professionalità inesistente, cortesia??? Queste sconosciute.
Mai piu

I had a very bad experience with this car rental company in Greece. I returned the car in perfect condition, and they told me that the insurance deposit was refunded and that it would take 3–5 working days to show up in my bank account.

They even gave me a receipt that says the refund was processed, but weeks later — I still haven’t received my money. I paid with a debit card, and when I contacted them, they just blamed my bank.

The problem is definitely not my bank, since I’ve had many other transactions (incoming and outgoing) during the same period. So clearly, they are lying or never actually processed the refund.

This is a classic scam tactic, and I’ve seen other people report similar things.
👉 Avoid this company at all costs.

I picked up the car from a dark carpark at night and didn't spot a small scratch on the door. I got charged 250euros for it. Not happy.

Prompt collection from the Airport, quick process through paperwork and a debit pending of approx 900 euros on a credit card (mandatory), I was invited to look over the vehicle and photograph any marks/ scratches I included plastic wheel covers but I feel it's expensive alloy wheels they are more concerned about, Drive beat all the competition on price and whilst it was an older Korean car with several minor marks and scratched wheel trims etc, it was very reliable for our 3 weeks hire and the much needed air conditioning was working flat out after our daily beach excursions, be aware it's inevitable your going to fill the footwells with sand so my advice is spend 30 minutes with a hoover getting the worst out (most garages in Greece have a hoover point) and avoid any cleaning charges. we are lucky to have been served by Thanassis on collection and return, he's command of English was exemplary, we found him polite, smiling and funny and it completed our holiday, Thank you Thanassis & " Drive " Thessaloniki Airport
Be aware I have been Hiring cars 4 times a year for the last 16 years from various Thessaloniki Airport car hire companies and NEVER incurred any excess charges.
But I'm aware if I damage it I must pay for it.

Client régulier de drive hellas ou grental, j'ai été piégé par celui d'heraklion , pour un minuscule impact rétroviseur , qu'on voyait à peine on m'a facturé 203 euros , ce sont des voleurs la technique est bonne et facile , on nous laisse regarder, faire des photos avant de partir mais on ne nous dit pas les impacts .. au retour, ils passent avec un chiffon mouillé pour repérer griffes superficielles ou mini coup de gravillon et hop on facture et toujours sans réparation des voleurs , escrocs, ils sont bien rodés pour piéger les clients , la police devrait s'en mêler et obliger les réparations après facturation, les touristes sont des pigeons et se font plumer et la personne qui parle français est méprisante, je lui ai dit que j'étais client et que je ne louerais plus chez eux elle a répondu c'est pas grave Fuyez

Secondo il mio parere è una compagnia che addestra gli impiegati per prendere soldi ai clienti nei modi più impensabili. Premetto che ho noleggiato auto da oltre 25 anni in diverse parti del mondo e non ho mai avuto problemi.
All'arrivo ad Atene ci hanno prelevato 40 euro per cinque minuti di ritardo oltre le 21,00 a causa di ritardo aereo .Lo stesso dipendente molto maleducato e burbero ci ha consegnato la macchina mostrandocela con la luce di un cellulare, sempre lo stesso alla riconsegna della macchina ha guardato solo le tacche del carburante se erano 3 come alla consegna e poi è andato direttamente ad un graffio nascosto sotto il paraurti anteriore sinistro, noi siamo sicuri di non aver toccato da nessuna parte proprio perchè avevamo capito che avrebbero cercato il pelo nell'uovo per estorcere soldi. Alla fine ci ha prelevato dalla carta ulteriori 230 euro per un graffio già esistente ma che non potevamo dimostrare, non ha voluto sentire ragioni.Ti rimane l'amarezza che non puoi farci niente e ti fa concludere la vacanza con disappunto. Sicuramente quel graffio farà pagare tanti altri poveri turisti ignari. Fate molta attenzione con questa compagnia, scappate appena vedete il logo DRIVE.

Abzocke! Kaution von 900€ sollte vor Ort mit MasterCard oder Visa bezahlbar sein (wurde mir vom Anbieter versichert). Laut Mitarbeiter vor Ort sei dies nicht möglich, sodass ich 196€ zusätzlich (!) für eine extra Full Insurance zahlen musste (während der Buchung für den Mietwagen habe ich bereits eine Extra Versicherung bei Booking.com ausgewählt und alles vorab per MasterCard bezahlt, da waren es 161€). Mitarbeiter am Schalter wenig gesprächsbereit. Gleiche Mitarbeiterin bei Abholung und Rückgabe war sehr unfreundlich und meckerte über „Mackel“ und Kratzer, die bereits vor der Abholung da waren. Ich habe darauf hingewiesen, diese auf den Zetteln während der Übergabe zu vermerken, was aber Verneint wurde. Bei einigen Kratzern haben wir Fotos gemacht, definitiv sollte man jede absolute Kleinigkeit fotografieren, wenn nicht auch Videos machen. Anbieter ist definitiv nicht empfehlenswert.

Aldo we had booked full insurance at our traveling agency they talked me into takening another full insurance, by saying that the insurance of our traveling agency was not valid.

Warning – Unprofessional and Aggressive
Customer service was rude and even threatening. One employee yelled, refused to rent the car (“Because I don’t want to”) and left us stranded at night.

We were pressured into buying expensive extra insurance, based on the false claim that our debit card couldn’t hold the deposit. They never even tried. Final cost: 400€ instead of €100 – triple insured and clearly exploited.

At return: another scam attempt – a cleaning fee for a bit of sand. Ridiculous.

Avoid this company. Choose a reputable one instead.

La società mi voleva imputare un danno persistente al momento della riconsegna. In data 15/06 ho ritirato l'auto con prenotazione Ryanair, nonostante mi abbiano fatto effettuare un video al momento della consegna dell'auto, l'impiegato in data odierna 19/06, al momento della riconsegna, è stato molto bravo a negare il microsegno già presente al momento del ritiro (coperto con un ritocco di vernice bianca). Fortunatamente dopo 30 minuti di discussione siamo riusciti a non farci trattenere il danno dalla cauzione di 930€ che sarebbe costato centinaia di euro. Noleggio auto dalle più note società e non mi è mai capitata una situazione simile!

This review is based solely on the experience with the company. The car itself was fine, but the way they treat customers is unacceptable — hence this review.

There are two major issues: 1) scam tactics and 2) the way they talk to and treat customers.

1. Scam A – Debit card & insurance upselling
Arriving late at around 10:15 pm, I was pressured into buying additional insurance based on the false claim: “You have a debit card, not a credit card.” They claimed this made it impossible to authorize the deposit — even though my bank has never had any issue with this, and I’ve used the same debit card at other rental companies globally for years. I even double-checked with my bank beforehand.

Their excuse: buying insurance reduces the required deposit, making the debit card “work.” This is clearly a sales tactic — they never even attempted to place the deposit hold. I asked at least five times to just try it. Had they done so, it would’ve worked, just like always.

As a result, my total cost went from €120 to €389 (!), including €80 for the late pickup — a fee I knew about, but which is still excessive for a 15-minute wait.
The worst part? I ended up being triple insured: once via Check24, once via my American Express Platinum, and once via the forced insurance from the rental company. Completely unnecessary — and clearly exploitative.

Scam B – Cleaning fee attempt
Upon returning the car, the station manager claimed there was some sand on the seat (see attached pictures) and tried to charge me a cleaning fee. He insisted I had been informed the car must be returned in the same condition (I wasn’t). I refused and didn’t pay. Charging for minimal sand on a seat — in Greece, where roads and beaches are dusty — is absurd. Just another scam attempt.

2. Treatment of customers – aggressive and unacceptable
When I questioned the card issue, I asked to call my agent (Check24). The DRIVE employee got visibly annoyed and said I should hurry because he “wants to go home.” My agent confirmed that debit cards aren’t accepted but couldn’t explain why either.

When I pointed out how dishonest the upsell felt, the employee completely lost his temper. He started shouting that “renting a car for €8 a day is the real scam” (I paid way more) and that of course they have to sell insurance. This was an open admission of their business model — and a clear sign that this was all about profit, not policy.

When I said I might call the police, he exploded further: grabbed his phone, yelled he’d call the police himself, and barked at me to leave immediately — that he wouldn’t rent me a car. I asked why. His response: “Because I don’t want to.” That level of aggression and arrogance is absolutely unacceptable.

I reminded him I had a valid reservation and a contract. He claimed he’d cancel it and I’d get a refund — which my agent later confirmed was a lie and absolutely not possible.

He then offered to drive us back to the airport — at 11:30 pm, with no other rental agency open and a taxi costing €110. I refused, so he stormed out of the office and drove away, leaving us stranded.

Thankfully, another employee showed up — calm, professional and respectful — and offered to rent us the car if we paid the extra €189 for the insurance. Out of options, we agreed.

The aggressive employee was about 1.75 m, slim, short dark hair, short beard. His behavior was threatening, unprofessional, and completely unacceptable. No one should be treated this way — ever.

Final statement:
Avoid this company at all costs. Choose a reputable agency instead. I rent cars globally 5–10 times a year for business and private use — and I’ve never experienced anything remotely close to this.

Ho noleggiato diverse auto in questi anni soprattutto in Grecia appoggiandomi tramite Autoeurope a Drive. Alla restituzione (aeroporto Preveza-Aktion Lefkada) mi e' stato contestato che i tappetini nn erano puliti come alla consegna pretendendo 25 euro per la pulizia. Sono degli approfittatori e maestri per spillare soldi. Da parte mia questa compagnia di noleggio è cancellata, vi invito a sceglierne altre.

I am writing this to warn you to NOT rent from this company. I had a similar experience 1 month ago to many of the reviews. I was fined 351 euros (almost $400) for a barely noticeable 3 mm scratch. Once they knew I had insurance they insisted on scamming me so they could take my money and force me to file a claim (with foreign conversion fees I am still out of pocket $30). Total fraud. They said they had to 'paint' the minor mark. I bet you they haven't even touched the vehicle. Avoid this company at all costs so it won't cost you later.

July 22nd- I am updating the review to respond to the company. It was a brand new car so there was no pre-inspection. I did take photos of the barely noticeable 3mm scratch during the final inspection that they insisted that had to be painted. My fault is not with the policy of final inspection, but ridiculousness of the claim and the lack of regard for the satisfaction of the customer.

Tourist Scam Warning – Avoid This Rental Car Company in Crete!

I’ve rented cars all over the world—from the U.S. to Russia, across Europe, and even in Africa—but I have never experienced anything like the blatant rip-off I encountered with this rental company in Crete.

From the moment we arrived (late at night), something felt off. They inspected the car excessively, using flashlights to check even the tiniest corners. Still, the car looked brand new and perfectly clean, so we accepted it and drove off. Unfortunately, I didn’t record one specific area where later, they would claim there was “damage”—a tiny speck, like a bug had hit it. Never in my life would I have imagined someone would charge for that.

Before returning the car, they even required me to wash it. I’ve never been asked to do this by any rental company anywhere in the world. Still, I complied, wanting to avoid any issues. I didn’t even park it on the street during the rental just to be extra careful.

But when I returned it, two people started inspecting it like detectives looking for a crime scene. They checked under the bumper and eventually claimed there was a microscopic paint chip—most likely from a small rock on the road. As a result, they charged me €470, including a ridiculous €65 “file fee” and a made-up €78 “radar sensor repair”—even though the car had no such issue!

When I asked for explanations, they just shrugged and said, “It’s the system. We can’t do anything.” No accountability, no transparency, just preying on tourists who don’t have time to fight back.

This is nothing but a scam—profiting off of minor, everyday wear that they probably never even fix.

Tourists, beware. Take extensive video (even under the car!) and prepare to be extorted. Or better yet, avoid this company altogether.

Deux petits éclats de peinture ( 1/2 mm chacun ) sur le part choc, nous ont été facturé 550 euros. Nous avions pris cette voiture de nuit, et déjà de jour les deux éclats étaient à peine perceptibles.
A totalement déconseillé.

Sehr unfreundliche Mitarbeiterin am Flughafen Heraklion. Angeblicher Schaden, Plastikteil am Hinterrad sollte 426€ kosten... Rechtsstreit um Kaution läuft. NIE wieder