DreamSofa.com Arvostelua 

I've been living with my sofa for about 2 months now. The fabric and color are fabulous; something I never would have found at a store near me. The quality of manufacture, so far, appears first rate.

Just after the delivery men had left, I had a bit of a meltdown. I had apparently misconstrued the stated measurements of the seat depth (I would encourage anyone buying online to speak to someone in person before you place your order).

Kudos to Clyde in customer service for advocating for a satisfactory solution! It's so unusual, these days, to find a person who is actually versed in all aspects of the business they represent. Clyde navigated the situation professionally and empathetically with a concise understanding and evaluation of my needs. He was able to expedite a solution with no additional charge to me. Ever so grateful that I can now fully enjoy my DreamSofa!

Purchased a Brussels sleeper in Hepburn Apricot. The sofa that was delivered looks very little like the photographs or renderings on the website that buyers are supposed to make their orders from. The specific complaint is the detailing along the seatback. The photos on the site show deep darting, and well defined decorative lines. The sofa that showed up does not have those well defined details. In fact, they’re almost imperceptible which gives the sofa a cheap look which is a shame because the sofa was certainly not cheap.
The sofa is brand new, but the Hepburn fabric does not give the impression that it is going to be durable long-term.
Sofa also took more than a month longer than I was originally told when I made the order.
I would certainly not purchase anything from this company again, and recommend others to be very careful with their selections.

It was easy to get the style, color and dimensions I wanted. No problem there.

The delivery company DS contacted with was horrible. Like a couple of untrained monkeys.
One guy was moving so fast and knocked a metal sconce off my wall.
They did not screw the legs in properly so two of the front legs look terrible. They are so tight I am unable to adjust them.
The worst is that I was given NO heads up as to the delivery date. Not even 24 hours.
Instead, I got a call on New Year's Eve afternoon that they were out front.
I had considered going to the grocery store.
Glad I didn't.

Another crew arrived to deliver my brothers sectional. He lives across the hall. They did not finish setting up his and they did NOT come over and adjust my legs, which were not properly aligned. They just left.

DS said they WOULD adjust my legs while they were here. They heard nothing about it. I contacted them again, and they found a local company who sent someone out to fix the legs. Now I'm good with the company.

Dream Sofa really needs to hold the contracted shipping and delivery companies to a much higher standard.

The initial delivery of my custom Milan sofa took about 2 months longer than I originally expected. After extensive online research to find the best value furniture, landing on to an online company like Dream Sofa led me to feel very anxious. Being unable to visit a store in person, I was relying on good faith principles that the delivery of my sofa would be as expected. To say my expectations were met would be a vast understatement. The sofa was delivered white glove, as scheduled and in beautiful condition. It absolutely met the standards i expected when customizing it. The next issue however was that about a month after warranty expiration, one of the legs collapsed suddenly under normal use. Typically, I'd be furious, but a quick message to support with photos led them to conduct their own investigation of causes, ruling that stresses during delivery due to improper staging damaged the construction. They graciously accepted that the error must have been during transit and offered to schedule a totally free repair with a local serviceman within the week. I've been working with Clyde Perang, and he's been forthright on timeline, accepting fault, and offering solutions. I would absolutely refer this company to my friends for the customer service and transparency alone. But the truth is, the quality of the delivered sofa (transit mishap aside), the available materials, the value, and the attention to detail are all superb and I'm likely going to get more pieces in the future.

Like many, I was extremely tentative about ordering a custom piece without having the ability to see and sit on it beforehand. However, I am so happy that I took the plunge!

From start to finish, our designer Ryan was remarkable! Having sensed that I needed a little bit of hand holding during the process, he went out of his way to give me the confidence that I needed to complete the order.His assistance in answering questions timely, sending loads of fabric swatches, and giving sound advice on sofa options, helped me narrow it down to the perfect choice for our space.

I ended up ordering the Landon 3 piece sectional sofa with the 42 inch deep-Plush cushions. The Lingo porcelain turned out to be the perfect light beige/cream color with absolutely no undertones. At first sight, you can tell that it is a high end quality piece of furniture and it is extremely comfortable.

The white glove delivery was worth the extra expense and Ryan and his team made sure it arrived in time before we were leaving for vacation.

I will absolutely order from Dream Sofa in the future and certainly recommend it to family and friends!

I love my Crete sofa, so stylish, so plush, so beautiful, not to mention extremely comfy and the rich jewel lavender color is amazing. It makes my home complete and was worth the wait for the fine craftmanship to take place. I've always thought of a sofa as the anchor of a home and this is a beautiful anchor. After a few days, I did notice some indentations on a cushion and one of the front panels. I contacted customer service with my concerns and photos. Clyde promptly responded, informing me that the indentations were caused by the delivery process and offered at no charge to arrange for a new cushion to be sent to me and for a local upholsterer to do an in-home replacement of the damaged panel. Things can happen during the delivery process and DreamSofa made things right for me. If I could give six stars I would.

Marissa Burrett has been incredibly helpful throughout what turned out to be a long decision process. All her ideas and suggestions were right on. She responded promptly to every email and was always upbeat and supportive during our phone conversations. I couldn’t have asked for a better person to have worked with. Looking forward to receiving our new couch.

Great sofa. Company did everything it could to make me happy. Building sofa and shipping to Hawaii takes about 3 months process.

We couldn’t have had a better customer service experience!! Shout out to Karla who was extremely responsive and genuine! I would highly recommended DreamSofa to anyone looking to buy a furniture!

We were able to custom-design a beautiful sofa that fit perfectly in our place, just as we had envisioned. Custom length, the exact color we were looking for in a shade of purple. The sofa arrived on time, even with tariffs, and the price was very competitive compared to other sofas. Outstanding customer service, and the team kept us informed throughout the process.

ordered my sofa on August 25, and was told it would be 4-6 weeks for completion/delivery. I am now entering my ninth week, and still have no sofa. I do not receive any information on the progress unless I reach out to them. three weeks ago I was told my order would be a priority and someone was assigned to my order to personally monitor it.........that has not happened. the latest was last Thursday when I was contacted by the shipper letting me know I would receive it either Sunday, Tuesday, or Wednesday. it is the latter end of Wednesday, and I have not heard a peep (since that last Thursday call). very disappointing customer service with this company

***UPDATE*** Dream Sofa claims my sofa is finished and in the Delivery Drivers hands. The Delivery Driver claims he tried to pick it up, and it isn't ready. Somebody is lying to me here.

JUST BE HONEST AND UPFRONT WITH THE CUSTOMER. Good or bad, the truth will be accepted. but when you start lying or placing the blame elsewhere, you lose me and anyone I know as a customer!

Edited 10/14: the company contacted me after this review. They rapidly resolved the shipping issue and offered a partial refund. The sofa was delivered less than a week after my post. And the sofa is AWESOME: sturdy, well-made, pretty, comfortable. So, I am changing my rating from 1 to 5. I do recommend this company.

Ordered in June. Company says it shipped in September. It is now October and still they have not given me a delivery date. They send very polite emails saying they will resolve it. But, it is not resolved.

We bought a beautiful custom DreamSofa recently and had some issues regarding the fabric. Karla handled our issue in the most polite, pleasant, kind and helpful manner. She went above and beyond to connect us to the correct department and stuck with it until we were very satisfied with the resolution. This company overall has top notch customer service with a very responsive staff. Karla is truly a shining example of what excellent customer service looks like and she is a huge asset to DreamSofa.

I purchased a sofa from DreamSofa. The customer service from designing (with Ryan) and post-order help (with Clyde) was exceptional. When my sofa arrived, one of the legs unfortunately arrived damaged from transport. However, DreamSofa made sure that things were done right and hired someone to come repair it and also compensated me additionally for the damage. Really happy with the sofa and service

Excellent customer service as well as exceptional delivery, and the sofa is very nice too!

Having read all of the positive reviews about DreamSofa and their quality and customer service, we decided to choose them for our new furniture. Having never purchased furniture "sight unseen" we were hesitant, but the reviews had already swayed our decision. We ordered numerous color swatches and thought we found the "one for us". We ordered a sofa, loveseat and two large ottomans...all in Monaco Avenger Pumice. Upon arrival and after a few days we quickly realized that we should have ordered and darker color. The Avenger Pumice was beautiful, but not practical with a Golden Retriever. It was our fault, so we decided to reach out to Karla (our DreamSofa rep) to see what we could do. We knew that this furniture may be the last furniture we would own, so we wanted to make sure that we got it right. Karla walked us through all of the steps needed to not only return, but more importantly exchange for our new color Avenger Driftwood. Cost of the return/exchange was reasonable and when the new furniture arrived, we knew instantly that we had made the right decision to exchange for a color better suited for us. All 4 Monaco pieces (sofa, loveseat and 2 ottomans) are beautiful and we wanted to say thank you to Karla and DreamSofa, we could not be happier!

My dog made a mess of one of our Hamilton sectional back cushions, so I reached out hoping we could get a replacement in the same fabric, if it was still available. Clyde was wonderfully helpful in getting us exactly what we needed, got it processed quickly, and followed up later to ensure we received it and everything was okay. No other furniture shop I've ever dealt with has had this level of customer service excellence. And the sectional itself, well, that's the best quality piece of furniture I've ever owned - or seen elsewhere. It is, as advertised, a dream sofa! It is beautiful, supportive and comfortable. And, thanks to Clyde, it looks practically brand new after a year's exposure to our little family with two very rambunctious little dogs. I'm so happy with our DreamSofa.

The customer support was excellent. Karla, the representative, responded quickly and explained everything very thoroughly. It was very helpful.

Purchasing a custom piece of furniture online is vey daunting, but everyone at DREAMSOFA from Ryan to Clyde made the process run smoothly! Questions and concerns were answered thoroughly and promptly whether via email or phone consultation. And our section - BEAUTIFUL! It is so well built and comfortable. Initially, I had lots of questions about fabric because we have three dogs who love to lounge on the furniture. I wanted to make sure this piece was going to be able to hold up with the doodles. After receiving samples and discussing the pros and cons of each with Ryan via phone consult, we went with his recommendation. We received it in February and it still looks amazing! Thanks again to everyone at DREAMSOFA for your excellent customer service and support - especially Clyde with all my last minute details! Do not hesitate to order - this is a wonderful group of people to work with!