DreamSofa.com Arvostelua 

I ordered a sofa after reading so many positive reviews by Dream Sofa customers and furniture experts. When it arrived, I wasn’t happy with the back cushions — the company made a new, custom, single back cushion at no cost to me! I love the sofa now. Great sofa, great customer service. Communication wasn’t always perfect, but the company came through when it mattered.

I highly recommend DreamSofa. The design experience was easy thanks to Ryan, who sent us innumerable fabric swatches. The sofa itself is beautiful and comfortable. I splurged for the Plush cushions and I'm glad I did. Initially, they seemed a bit too firm. Now that I've had the sofa for a couple of weeks, I appreciate the support the cushions provide. I have every expectation that this piece of furniture will last for years.

I did have a hiccup with the delivery process. The company DreamSofa contracts with was taking forever (several weeks longer than I was initially told). I expressed my concern to DreamSofa and Karla from their customer care team stepped in and had the sofa in my house within days. This is the kind of customer service I wish more companies provided. It would have been easy for DreamSofa to blame the shipping company and wash their hands of the situation. But they followed through on their promise to take care of their customers.

This experience, along with the quality of the sofa, means I will order again when I need a new piece of furniture.

I am absolutely blown away by DreamSofa and would love to share my experience! They have an incredible sales and design team (big shout out to Elbia and Veronica!) for how helpful, accommodating, kind and patient they were with me.

Elbia was the reason I chose Dream Sofa! I did a lot of research on sofas but she really stood out when making my decision! She went above and beyond when assisting me. From size and measurements to fabric and style, she not only answered all of my questions but alleviated all of my concerns. Once I placed the order, she was still so hands on and I really appreciated that. She really cared about my decision, was always so friendly and informative and honestly, it made all the difference!

During the production and inspection phase, Veronica stepped in and provided wonderful customer care! I really appreciated her updates and patience! I was anxious for my sofa and I emailed often but she never made me feel like I was a nuisance! She provided lots of updates and positive energy.

The delivery company had excellent communication and scheduling was a breeze. The two-man delivery team was fantastic! Absolutely incredible - they called ahead of time, arrived on time and were professional, thoughtful, respectful and knowledgeable. The team was careful with every step of the delivery process and my sofa was assembled with care and consideration.

And….. my sofa is gorgeous! I absolutely love it and from start to finish, I could not be happier with my decision!

I will sing the praises of DreamSofa and for the sales and design team, because they are all next level. I can not thank them enough!

Thank you!

I can recommend DreamSofa to provide a high quality custom sized sectional. I was able to evaluate 20 samples of fabric and chose the right one. Karla helped finalize the order and am happy with their effort to make customers happy.

Karla saved the day and made this whole experience wonderful!
About 2 years ago +/-, we ordered the 77" Paris in Durham Green fabric. We chose the medium cushions. Liked it when it came, but the fabric and the cushions were not a good match. The fabric didn't bounce back and looked very saggy and baggy in places with the medium firm cushions. I spoke with Karla, and she made a note in our file, and had the option of taking it local to fix with a credit, or wait and see,which is what we we did. We gave it another full year, and really wasn't looking good, the seat cushions weren't as firm as it was and the sags and bags The back cushions looked round instead of holding their shape. Everything looked horrible and not like a newer couch.
Karla was our hero! She reached out and came to our rescue as soon as she knew we weren't really happy with it. She offered us new upgraded cushions seat and back cushions that are much firmer and hold their shape better. She had them specially made and shipped out White Glove service, and we replaced them. The couch looks better than it did from the start, very comfortable, easy to get off of, and fell in "love" with it v.s. in "like" with it. I was ready to give up, and Dream Sofa saved the day! Exceptional customer service, and extremely happy with the outcome.
I recommend this business fully. Things happen and not all material I guess is compatible with all styles of sofas, but they made it right, and made sure I was happy, even 2 years later!

Red Wine Stain & a Burn Hole, that's what I got for having guests...mostly kidding they're a delight & I didn't need to worry or be angry. Karla at Dream Sofa was right there to quickly help me find & order the right replacement cushion which is a huge savings over having to replace the whole couch which I would have had to do with some other companies. Can't thank Karla enough for her assistance & the great attitude she always has! If I may close with a pun Karla couched the whole situation in a very comforting manner it was a dream.

We decided to replace our couch after much consideration and saving up quite a bit. We had spent weeks looking at various couches at local stores, including driving up to an hour away. Originally, we had thought that buying on-line would be more expensive, but then we discovered we couldn’t get what we wanted without excessive customization…which meant far higher costs. Ultimately, we contacted Dreamsofa after some friends had told us about their experience.

We ordered our couch, and while the team was friendly, and generally responsive, we didn’t understand how their process really worked. We got nervous after they charged us and it took a few days to connect about our design session. After they, we heard nothing until it was finally shipping. The shipment tracking was unhelpful and never updated until the final delivery company was ready to deliver. They don’t use UPS or anyone “known” - the final delivery is made by a company that hires subcontractors who come and pick up from their warehouse to deliver it, sometimes those subs have rented trucks. They also don’t give you many options or much notice about delivery times. You basically need to take a day off from work to accommodate them.
When the couch arrived, it was damaged. We had to send it back, customer service wasn’t communicating with us very much either. Then after a week of frustration trying to talk to someone, they sent the couch back to us, still with a broken base section (it was only in the shipping company’s warehouse). When we finally connected with the head of the customer service team we were quite angry. Karla assured us that she had a plan to resolve the situation. We were to receive the damaged couch, store it in the house, and await a repair service … all before Christmas. In the end, she kept her promises and saved the day. We had the couch repaired and usable the weekend before Christmas. We love the couch, Dreamsofa is great, 100% happy and I would absolutely do business with them again because Karla saved the day.

I recently took a leap of faith and purchased a sofa from DreamSofa, based solely on glowing online reviews—and I’m so glad I did! Although buying a sofa sight unseen from an online brand that isn’t a household name was a bit nerve-wracking, the entire experience exceeded my expectations.

From the moment I got in touch with DreamSofa, everything was smooth sailing. I was paired with a designer who hopped on a call to understand my needs and guide me through choosing the perfect custom sofa for my space. They even sent fabric swatches so I could pick the material that felt just right. The process from initial consultation to ordering was seamless—far more efficient and enjoyable than my previous experiences with big box stores.

When the sofa arrived, it was on time and looked exactly as I’d envisioned. The quality was impressive, and I was excited to see it in person. However, there were a couple of minor issues with the cushions—not enough polyfill in some of them to my liking, and one corner cushion didn’t quite fit properly. I reached out to DreamSofa’s customer service, and they responded quickly and professionally. They shipped extra polyfill bags and a new back cushion right away—no hassle, no fuss. It’s rare to find a company that stands behind its products like this.

I was initially hesitant to order a large piece of furniture online without the security of a well-known retailer like Costco backing me up. But DreamSofa proved to be a pleasant surprise, delivering exceptional service and a product that exceeded expectations. I’m thrilled with my sofa, and I’ll definitely recommend DreamSofa to others looking for quality, customization, and great customer service. Bravo!

While it does take some perseverance, they did ultimately seem committed to fixing my issues. The quality of the couch is also fantastic.

Great experience!

I love my sectional, and the DreamSofa customer service has been great.

Customer Service works really hard, but the sofa is a disappointment. Wrinkling in the fabric from the first day, and apparently it rubs on dark clothing, as there are dark specs all over the light fabric.

On top of that, I made a mistake. As a 65 year old, I didn't realize I can't lie down on a sofa and get comfortable. In fact, I find my back hurts after trying.

So I decided to return the sofa, something Dream Sofa offers and was a compelling reason for me to try a sofa I couldn't sit on first.

That's the real reason for the review --- their return policy. Deceptive. They charge for the return, which is not clearly articulated up front, in addition to the restocking fee. That means the return costs almost the same as the sofa itself. So I'm giving away a brand new sofa that doesn't work for me.

Highly recommend you work with another company.


My mission to purchase new furniture began this past May. Initially, I ordered a sofa from one of Dream Sofa’s competitors. Quite frankly there is no competition. The Sofa that I got would not have lasted six months. It was of cheap quality and poorly constructed. A friend of mine recommended Dream Sofa so I did some research and decided to order a sofa and matching accent chair from them. I would like to say that this furniture is of highest-quality, beautiful and extremely comfortable.

I want to believe Dream Sofa is a rather young company as it does not perform like a well oiled machine sometimes. First of all they are located in California. In order to successfully reach someone directly by phone, it is best to call later in the day if you live on the East Coast. You need to be persistent and continue to call back otherwise your efforts are quite futile.
Dream Sofa boasts a 4 to 6 week turnaround with an additional two weeks in the event problems arise. I ordered my furniture from them at the end of July, finally receiving it the first week in October. I can’t tell you how many times I contacted them frustrated and disappointed. There were no issues other than a late delivery. Other companies would have said, so sorry for your inconvenience and leave it at that. My contact person, Karla, and any other team members that I worked with were of course apologetic but also recognized that they were in the wrong and promptly put together a compensation package for me. This was totally unexpected and very much appreciated, not just for monetary reasons but for the fact they really do care and want you to be thoroughly satisfied with their product.
Again, I would like to stress that through it all I believe that the wait was definitely worth it. I have beautiful furniture that I believe will last much longer than I will and if you are lucky enough to work with Karla, you will be more than pleased with the total outcome. I know I am!

DreamSofa has been an absolute DREAM to work with! Karla from the customer care team and Ryan from the design team have both been amazing! They have gone above and beyond to help me! This type of customer service in this day and age is unprecedented! I highly recommend this company. I ordered two sofas from them and they are beautiful and the quality is amazing!

The sofa is five stars but you can take that with a grain of salt because my old sofa was objectively awful. The Dream Sofa is comfortable and appears to be of good quality. What keeps the overall experience from being five star is customer service (2/5) and shipping (0/5). You will have to be your own customer service. They do not contact you as your item progresses through production. They do not update the order page. Mine still says "processing" to this day. They do respond to emails, which is nice, but it appears that they are putting out fires rather than providing excellent customer service. Their website says it will take a month to make your sofa. Mine took two months and there was nothing fancy about it. Nothing custom. Dream Sofa said that they were shipping my sofa "urgent rush" and it will be delivered in 2-3 weeks. Mine took four. The shipper was in no hurry, so it would have taken even longer if I hadn't made a stink. In fact, I think my sofa would still be in the Dream Sofa warehouse had I not been persistent. Dream Sofa would be wise to hire more staff or update their website with realistic deadlines as it seems they aren't able to effectively handle the number of orders they are receiving.

Frankly, my custom sofa order was mismanaged through much of the process, and once we received the final product, it did not fully meet expectations. While the sofa itself is definitely a quality product, several dimensions were not as designed/represented.

Fortunately, Customer Service agent Karla stepped in to help negotiate a satisfactory end result. Karla was polite, courteous and maintained excellent communications.

Although there are a few tweaks I would have liked to our custom sofa, I do believe that DreamSofa builds a quality product and takes their customer satisfaction guarantee seriously.

The sofa arrived well packed and in perfect condition. The fabric is derby ash. The sofa is high quality and would cost $1000 to $1500 more locally plus tax. I also upgraded to plush
cushions for longevity. They are comfortable and will only get better with break in. Thanks Dream sofa.

We recently purchased a Messina sectional sleeper from DREAMSOFA, an option among the many interesting sofa design choices. Our sofa is beautiful and so comfy! The service at DREAMSOFA was superior from start to finish. I worked with Marissa (over an extended period of time) to find the perfect fabric that would fit our home-vibe. She was always kind and responsive, and it was obvious she has a deep artistic sensibility. I spoke with other DREAMSOFA representatives who also were very responsive to my questions. The premium “white glove” delivery team was very efficient getting the sofa through the small door and set up in no time. Thank you DREAMSOFA for a superior experience and product!

I ordered a London Sectional, and bought with the idea of having it for life in mind. First off, the couch is wonderful. More comfortable than expected, super high build quality, and the fabric is plush and durable with my pup.

Most importantly, though, was the delivery was extremely tricky. I live in an older building, tight staircases, small freight elevators and doors. Despite this, and a difficult delivery company (separate from DreamSofa), Karla handled everything on her end wonderfully. What could have turned into a nightmare was just the opposite with her in charge. Every company needs someone like her. She's super dedicated, professional, and a master of customer service, keeping me informed at every step.

Incredibly pleased with my purchase! I ordered the Brussels sectional sleeper sofa with Sorrento Denim upholstery and have never been more impressed with the quality. It even smells like fresh cut wood from the frame. I am really glad I gave this company a try and I hope to hold on to this couch for many years to come.

Sharing our experience to give buyers more confidence in working with Dream Sofa.

We were having challenges finding the perfect sectional for our new living room. Everything we found was too big, too small, or crappy quality. Then, I read some people talking about Dream Sofa on Reddit. I went to their website and the amount of options and customizations seemed too good to be true. Custom sizing and a gazillion custom fabrics. Not to mention the option of high-density foam or spring cushions that last much longer. Prices were not cheap but they were not out of line with other quality furniture stores that don't offer nearly the same amount of customization.

We were apprehensive spending as much as we did with a store we never heard of or visited, but saw enough rave reviews that we gave it a shot.

We mainly worked with Marissa and Ryan who were both fantastic. Everything came exactly as described. The sofa is super high quality, and the fabric is amazing (Hepburn Pottery). We had some anxiety between order and delivery, but that was just worry over nothing when the piece showed up, and it was gorgeous.

Being able to customize our sectional to our exact liking was so much fun. I'd recommend and work with them again.