Directrent Arvostelua 

Salve a tutti i viaggiatori e non , ad oggi 22-04-2024
da settembre 2023 ancora non mi anno rimborsato la franchigia trattenuta illegalmente e non mi anno mandato le fatture del presunto danno ad una vecchia carretta, per favore state lontani da questo autonoleggio di disonesti .

A scam. Do not use this company. You are going to be scammed. Totally unprofessional and only profit as a priority. Write a review so people know.

Complete scam. There are no words to describe my terible experience. The best advice possible: AVOID THIS COMPANY AT ALL THE COSTS!!

I have rented a car from Cluj-Napoca airport,from the moment this guy picked me up from airport he was acting very strange,he asked me to go alone to pick my,even we were 5 adults and 2 kids,then I went to get my car and I was told to take my car and do pictures of the damaged or a video,he didn’t even come out it was very late in the night, sign the papers and took off,did some video but not very good because he parked in the dark,when I returned the car they said that I have 2 scratches that was very small and I got charged 600 euro plus 100euro administration fee,they are total thieves and I don’t know why anyone can take them out from rental cars site
Total scam please do not rent from them

ATTENZIONE TRUFFATORI
Inutile fare foto o altro, alla riconsegna del veicolo troveranno sempre un graffio da addebitarvi a costi esorbitanti.
Fortunatamente ero assicurato, ma quando riporti l’auto ti ritrovi con un loro dipendente che va subito a scovare un graffio preesistente in posti impossibili.
Statene alla larga se non volete essere truffati
Pezzi de fango

WARNING SCAMMERS

Useless to take photos or anything else, when the vehicle is returned, they will always find a scratch to charge you at exorbitant costs.

Fortunately I was insured, but when you bring the car back you find yourself with one of their employees who immediately goes to find a pre-existing scratch in impossible places.

Stay away if you don't want to be scammed

Pieces of mud

har betalt men fikk ingen bil.

Total SCAM, I rented a car from this company at Targu Mures airport and despite charging me they don't even have a base at the airport neither cars. When I called them to ask where they're located, a very rude man started mocking me and laughing at me then he hung up.

I never received a car and didn't even get an explanation. This company is a complete SCAM.

I arrived at Henri Coanda International Airport in Bucharest, eagerly anticipating the car rental I had secured through Booking.com. Unfortunately, my excitement quickly turned into frustration and inconvenience when I was informed at the Direct Rent rental desk that the car I had reserved was no longer available, and they were unable to provide a suitable replacement vehicle.

I immediately requested a refund from Direct Rent, as they were unable to fulfill their contractual obligation to provide me with a rental car. To my surprise, Direct Rent informed me that I needed to contact Booking.com to initiate the refund process. Following their instructions, I promptly contacted Booking.com's customer service to report the issue and request a cancellation and a full refund.

Booking.com assured me that they would take the necessary steps to contact Direct Rent on my behalf to resolve the situation and process the refund accordingly. Despite these efforts, Direct Rent in Bucharest has consistently refused to acknowledge their mistake and has been uncooperative in issuing a refund for the rental. This has led to a significant disruption in my travel plans and financial inconvenience during my stay in Bucharest.

I find this situation entirely unacceptable and a clear violation of the terms and conditions of my booking. Both Direct Rent and Booking.com share responsibility for the handling of this matter, and I am deeply dissatisfied with the lack of effective communication and resolution.

Cluj napoca roemenie

Directrent a car
Autoverhuur
Ton Vianen
122 punten
een uur geledenZeker niet hier boeken. Bij terugbrengen van de auto werden er twee schades in mijn schoenen geschoven die ik niet gemaakt had. Van 1 had ik gelukkig foto's dus daar praatte de man overheen. Moest 500 euro betalen. Ik weigerde dit omdat ik de schade niet gemaakt had. Vervolgens werden wij niet weggebracht maar konden gaan lopen. Wat een oplichters NOOIT hier boeken. Veel auto's gehuurd maar dit nog nooitmeegemaakt. Echt schandalig. Lees reviews op andere review sites steeds hetzelfde verhaal. De huur is goedkoop maar achteraf moet je betalen voor schade die je niet hebt veroorzaakt. Ik heb geweigerd te betalen. Ze houden nu de 1800 euro borg achter vertelde de man in cluj. Wat een bedrijf!

Returned the car in the exact condition I collected it. Staff conducted a forensic examination of the bodywork and found a mark. When I pointed out that it was already there (and on the paperwork) the staff member Daniel. (claims to be a sports personality on Facebook) became aggressive saying I was being rude and as a result he would find damage. Of course he found damage, some of which couldn’t even be seen with the naked eye. Charged me 800euro and said you can walk to the airport. I left the office slamming the door at which point Daniel came running at me aggressively in my face, I warned him not to start something. He then took my suitcase and threw it across the car park causing damage. He then followed me off site in a car revving the engine trying to intimidate me. Cancelled my credit card and haven’t been charged as yet. Reported them to Action Fraud U.K., Rentalcars.com, wizzair and Ryanair. Yet to receive a reply from anyone.
Edit. It would appear that directrentacar.ro is the same as caroutis.ro and carwizz.ro and maybe trustpilot should merge the reviews as when you do a deep dive it’s the same story over and over again. Assaults, fraud, threatening behaviour and this has been going on for years. This company needs exposing !

Charge has gone through on the credit card, awaiting further action from Rentalcars.com

We had the same experience as these below.

Refused their 'local insurance' as sounded dodgy - on returning the car without any damage at all, they forced us to pay for pre-existing damage and wouldn't let us leave, as we were some distance from the airport in the middle of nowhere, until we yielded.

Worst car rental experience ever. Unwelcoming and slow delivery. Trying to force you to take their local insurance, and if you don't take it, they will find some already existing damages to charge you. They will threaten you if I don't pay.

Terrible experience, a total scam.

Absolutely awful experience with this company. Like everyone else I was very skeptical based on the review's I've read. I rented a car through Ryanair with Direct Rent and I was meant to pick my car up yesterday. When I arrived, admittedly two hours late, I was informed that my car was given to someone else so I'd have to get a bigger car now. I was then informed that due to company policies he was refusing my credit card as the number's we're not embossed, but not to worry, if I spend even more money on extra insurance he'd accept my credit card then. The original price of around €150 turned into around €400. The guy at the counter was felt like a badly trained scam artist. He was so pushy about it I didn't feel comfortable with signing anything with them. I then had to spend an hour in the sun sorting out another car with Ryanair, which was horrible as it was 35 degrees. I'm glad I walked away and gave my business to someone else instead.

Attention!
insurance fraudsters. Direct rent-Caroutis .I rented a car on the wizzair website. I received a Logan car with a lot of scratches, dents and rust. I took a video and a photo of the car. During the return, they tried to find and pay for more and more small scratches which, according to the recording, were already on the car. They said that if I don't pay they won't take me to the airport. When I showed that the scratch was visible on the recording, they checked and find the new scratch on the car. And they did it again and again. In order not to delay the machine, I paid 300 euros for a small scratch not caused by me. On the way to the airport, the middle-aged bespectacled operator finally told me that they were running this scam as a business.