Directrent Arvostelua 

BEWARE of SCAM. They offer very appealing price for bookings, but as our flight was delayed and we arrived 1.5 hours late, they cancelled our reservation and wanted to charge us 7 times the price. Very opportunistic!

I strongly recommend staying away from this car rental company. This was probably the worst rental experience we have ever had, and we travel a lot.

We had already paid for a six-day car rental. Unfortunately, our flight was delayed, but we informed the rental company in advance by phone, letting them know we would arrive two hours later. Even during that call, the staff member was unfriendly and unhelpful.

When we finally arrived at their office, the problems escalated. First, they tried to claim that our card wasn’t a credit card because it had the word “business” printed on it. When that argument failed, they eventually told us that our reserved and fully paid car had already been given to someone else, simply because we were two hours late. This explanation made no sense to us – the car was reserved and paid for, so why couldn’t it wait two hours longer? One of the employees even compared it to a flight, saying, “If you’re late, a plane won’t wait for you either.” This was a ridiculous excuse – a plane carries hundreds of passengers, while the car was reserved only for us.

After a long and very unpleasant discussion, they offered us the only car left but demanded an additional €180. At that point, we called Booking, through which we had made the reservation, to explain the situation. To make matters worse, we were traveling with a baby, and the staff clearly saw this but still made everything more difficult. The Booking agent was very understanding – she confirmed that we could cancel the reservation, assured us we would get a refund, and even asked to speak with the rental company staff. One of the employees rudely pretended he didn’t have time to talk to her, and another, who I believe was named Valentino, eventually took the call but was also far from polite.

Thankfully, we were able to cancel the reservation and rent a car at another company nearby – Klass Wagen. The experience there was completely different: we paid only €90 instead of over €280, the staff were very friendly, and even though we arrived two hours before our booking officially started, they immediately gave us a car without any issues. On top of that, they upgraded us to a better model because the one we originally booked wasn’t available.

In the end, everything worked out well, but we went through a huge amount of unnecessary stress. Our holiday, which was supposed to start pleasantly, began in a very negative way because of this rental company. They also showed us their contract, which stated that you can only be late by one hour – but in my opinion, such terms should be reviewed by a lawyer, because just because something is written in a contract doesn’t automatically make it legal.

I don’t usually wish anyone bad, but I truly hope that someone will one day investigate this company’s practices. They operate by trying to squeeze more money out of customers, as can be seen from many other negative reviews as well. Their employees behave in an unprofessional and dishonest way, and in my opinion, such people should not be allowed to work with customers.

Organised criminal scammers. AVOID.

We booked via booking dot com. After we returned the car they claimed there was damage (there was not) and that tolls hasn’t been paid (they had), clearly well coordinated experienced scammers. Fraudulently took money from our credit card without permission.

Absolute scam. Avoid!

Booked a car through a broker, one bored driver collected me from the airport , and then they requested me to purchase extra insurance for the car. The price demanded was ridiculous, so I had to deny. They would not give my a lift back to the airport at 2.00am, I had to call a taxi in the middle of nowhere.
I would avoid this scammers at any time.

Direct Rent was the worst car rental experience of my life.
Scammers — irresponsible, dishonest, and shamelessly opportunistic.
Even though I booked the car from Denmark through Lastminute, when I arrived in Bucharest, I discovered they had no office at the airport and not even a shuttle bus.
After waiting for an hour, I found their number on Google and called, only to be told: “Because you arrived one hour late, we gave the car to someone else.”
Are you kidding me? I paid for the car for an entire week!
They take your money and then come up with ridiculous excuses to avoid giving you the vehicle.
No commitment, no work ethic, and absolutely zero respect for customers.
In short — if you don’t want your trip to turn into hell, stay far away from Direct Rent.

Scammers! Please avoid! They force you buy their insurance! They didn’t accept my credit card with the reason that it is not written on it credit.

Couldnt be any worse. Cheaters

Al devolver el vehículo, con tiempo suficiente antes de nuestro vuelo a Madrid, un empleado realizó una inspección exhaustiva sin encontrar ningún daño relevante. Sin embargo, tras llamar a su superior, este se dirigió directamente a una marca prácticamente invisible en la parte interna de la puerta del conductor, de tamaño diminuto, apenas perceptible y que perfectamente podría haber estado allí antes de nuestro alquiler. Al manifestar nuestra disconformidad y señalar la imposibilidad de demostrar lo contrario –pues, aunque grabamos un vídeo del exterior del coche al recogerlo, jamás se nos ocurriría registrar con detalle microscópico el interior de la puerta–, el trato recibido fue hostil y desafiante.
No conformes con esto, revisaron el maletero y señalaron otro roce insignificante en la parte inferior del guarnecido, igualmente inapreciable y que, de nuevo, podría haber existido previamente. A pesar de nuestras protestas y de la evidente falta de pruebas de que estos daños fueran ocasionados por nosotros, el responsable nos coaccionó: si queríamos tomar nuestro vuelo, debíamos abonar, sin alternativa, 400€ por estos supuestos desperfectos.
Solicitamos la hoja de reclamaciones, a lo que se negaron rotundamente. Ante tal arbitrariedad, intentamos llamar a la policía para que constatara la inexistencia de daños reales o, al menos, levantara un atestado y denunciar igualmente la no entrega de la hoja de reclamaciones. Los empleados, lejos de mostrarse colaborativos, se burlaron abiertamente de nosotros.
La inminente salida de nuestro vuelo y la ausencia de respuesta policial nos dejó sin opciones: nos vimos obligados a pagar los 400€ impuestos de manera totalmente discrecional. Al firmar el recibí de la factura, añadí la mención “No conforme por coger el avión”, lo que provocó la ira de los empleados, quienes nos retiraron los documentos y nos forzaron a firmar sin ninguna reserva, bajo la amenaza de no firmar la recepción del coche y hacernos perder el vuelo.
En resumen, CARWIZ Rent a Car -y quienes los contratan- demuestran ser una empresa que opera mediante prácticas abusivas y fraudulentas, aprovechándose de la indefensión y la urgencia de los clientes. Exigen pagos arbitrarios por daños inexistentes o insignificantes, sabiendo que la premura de los viajeros les impide defenderse o recurrir legalmente en el momento. Esta conducta, repetida sistemáticamente, les permite enriquecerse a costa de la buena fe de los usuarios y actuar con total impunidad, llegando incluso a mofarse de quienes intentan reclamar sus derechos.
Solicito encarecidamente que se tomen medidas contra este tipo de prácticas y se advierta a futuros clientes para que no sean víctimas de este tipo de estafas.

Pessimi, da evitare. La mia auto non c'era ne ho dovuta prendere un'altra spendendo altri €300

SCAM ALERT - This rental company operates on a deceptive model. They advertise extremely low prices to lure customers in, but then impose a requirement: your credit card must be embossed – a condition that is not only outdated but impossible to meet for most customers in Europe, where embossed cards are no longer issued.

Once on site, you're told that your card doesn't meet their requirements for basic/medium insurance cover, even if it’s a valid credit card. The only “solution” they offer? Pay the maximum insurance fee. Funnily enough, after you pay this inflated amount, your previously “unacceptable” card is suddenly fine to use.

This feels like a deliberate trap to force customers into expensive insurance packages they didn’t agree to. It’s a scammy practice that needs to be flagged. Read the fine print very carefully — or better yet, rent elsewhere.

I rented a car trough Rentalcars uk, and paid a full insurance to Rentalcars,so Directrent charged me a deposit of €2600! I choose a Skoda Kamiq!Me and my family were picked up from the airport with a Skoda Octavia and when I asked the driver if this is the car we get,he said no,this car is bigger than what I choose! After they failed to convince me to pay a full insurance to them ,they suddenly decide to give the Skoda Octavia,the we've been picked up with! When we did the preinspection,the employee rushed me ,after I discovered more scratches,dents and stone chips,than it was recorded by them,refusing to take record of them and saying that I should take pictures ,that is my responsibility! When I returned the car,two employees came for inspection and went straight to scratches and dents they knew about,some of them I had photos, but some didn't! I am 100% sure I didn't do those! So they charged €1250 for 2 stone chips and a scratch! Absolutely destroyed our end of holiday and create a lot of stress! Stay away of this scamers!

This company is a scam. Do not use them. Buried on the terms and conditions the company has a rule that says your credit card has to be “embossed” (they seem to have missed the fact we are in 2025 and very few cards still have that useless physical feature that does not increase security in any way shape or form). Their agents are convinced cards that are not embossed cannot be used to block the deposit amount! However, they are happy to immediately propose a solution that involves paying a made up amount for “insurance” (in our case it was €200 for 4 days). Trying to argue with them is equally useless as they believe it is the booking site that writes the t&c, not them. Avoid like the plague and go for an actual serious company.

Terrible experience with Direct Rent – avoid at all costs!

We arrived at “Bucharest” (Otopeni) Airport and were met with chaos from the start. Direct Rent showed up to collect us in a small personal car, despite us being a group of five. We told them it was too small, and they eventually came back with another small car — barely enough for us and our luggage.

When we finally got to their office, the situation got worse. They claimed our credit card suddenly didn’t work, even though we had used it earlier the same day without any issue. Instead of helping us find a solution, they pressured us into paying more money and insisted we purchase an extra insurance we didn’t want.

The staff were rude, pushy, and extremely unprofessional. We were left feeling frustrated, scammed, and completely disrespected. This was by far the worst rental experience we’ve ever had.

Avoid Direct Rent – they’re dishonest, disorganized, and treat customers terribly. You’re better off renting from a reputable company, even if it costs a bit more. Don’t risk ruining the start of your trip like we did.

Terrible experience. Pickup was disorganized, the car reeked of smoke, and the rep had clearly just smoked in it. He tried to use the car to collect someone else before reluctantly giving it to us. They required a €2,600 deposit but wouldn’t accept Amex or allow splitting between Mastercards. I was pressured into paying €180 for insurance late at night. The car was unsafe—driver’s seat was broken, the guy said what do you want me to do i am not a mechanic. I was told it was diesel when it was actually petrol, probably to try and get us to pay damages as the car later happened to have issues. On the last day, warning lights came on and I reported it, only to be falsely accused of causing damage. Staff pointed at a tire cut I didn’t cause and warned me about police involvement. Completely unacceptable and intimidating. I’ve asked for a full refund and will escalate if necessary. Avoid at all costs.

Absolutely disappointed with the service. Upon arrival, they tried to impose an additional payment, allegedly because of an “inappropriate” bank card, although I have rented cars in other countries with the same card without any problems. The employee quickly disappeared, leaving us on the street to inspect the car on our own, unaccompanied. And when we returned the car, the new agent began to attribute micro-scratches to us that had been there before us, despite the video evidence. Complete irresponsibility and attempts to rip off the excess. I do not recommend them to anyone.

I had a terrible experience with Direct Car and feel it’s important to warn other travelers.

When I returned the vehicle, they accused me of causing damage that was clearly already there when I picked up the car. There was no proper inspection at pick-up, and they rushed through the process, making it hard to document anything. Upon return, they pointed out scratches that looked old and then charged me over €1,000 without any clear proof that I caused them.

This felt like a scam, and I later discovered that other customers had similar experiences with Direct Car! Renting a car should not end in stress, financial loss, and mistrust. Avoid Direct Car!!

If i can give them less then one star i would! From start to finish they are scammers! They find old scraches and take your maoney for that! Avoid them

AVOID! This business is set up to scam customers and exploit insurance companies from the outset. They made €500 in just four days of hire by charging for an existing windscreen stone chip and a minor scratch behind the door handle.

Tip: If you, like me, only read reviews after making a reservation – DO NOT sign the car condition document in the office before inspecting the car. Once signed, they will not amend it. Apparently, it is your responsibility to take photos and videos of the car's condition.

RYANAIR, you should be ashamed of selling car hire from this company. I will NOT rent through you again!

Direct Rent Owner – someone will soon take you to court, and you will end up in prison for organised fraud!

Pessimo rental car. La persona che ti riceve è un maleducato totale e un cafone della peggior specie oltre che un truffatore. Ci ha rubato 300 euro per un graffio sulla plastica del faretto antinebbia tra l altro non fatto nemmeno da noi dato che auto è rimasta x 2 giorni nel garage dell hotel. Mi meraviglio che ryanair faccia affari con questa gentaglia

⚠️ BEWARE - ORGANIZED SCAM OPERATION - DIRECT RENT BUCHAREST AIRPORT ⚠️

Absolute nightmare experience! AVOID at all costs. This company operates a systematic scam targeting families and vulnerable travelers. Here's what happened to me:

1. Forced to pay extra deposit fee of 182.02€ (more than verbally agreed 175€) despite having valid credit cards and full insurance, processed in undisclosed local currency against contract terms.

2. Promised VW Passat switched to worn-out Skoda Kodiaq (81,400km) with undisclosed damages (exposed screws on steering wheel, multiple stone chips).

3. Return process was pure extortion:
- Falsely claimed fuel level discrepancy (disproven with photos)
- Fabricated non-existent damages demanding 850€
- Employee Alex Barbu became aggressive and threatening
- Refused airport transfer to force payment
- Verbally harassed us in front of crying children
- Total scammed amount: over 1,227€

Their employee openly stated they "can say anything they want and will always be right." This matches numerous other reviews describing identical scam tactics.

Despite having full documentation, photos, and witnesses, they forced payment under duress, threatening to make us miss our flight.

Don't be fooled by their artificial 7.1 rating on RentalCars - check their true 1-star Google reviews, Trustpilot and TripAdvisor. This is an organized scam operation that should be shut down immediately.

STAY AWAY to protect yourself and your family from this traumatic experience. Reporting to authorities and consumer protection.

Rating: ⭐ (0 if possible)