Dainese Arvostelua 

Support gleich Null mehr geht gar nicht. Vor dem Kauf wurden Anfragen relative schnell beantwortet nach dem Kauf keine Antwort mehr. Sowas geht gar nichtaber ist wohl Programm . denke an Widerruf nach gibt noch mehr Anbieter für Airbagwesten

My airbag jacket failed and the customer support has been less than what I had anticipated. It has now over 4 weeks since first reported and Dianese cannot advise when their technical team can even inspect the jacket.

Dianese customer support advise me to contact the Dianese shop and the shop advise Dianese Technical have a backlog and cannot advise further.

Racing 5 Leather motorcycle jacket, after 1 week of light use, the leather was flaking off. Worst customer service ever and wouldn’t return or exchange even within return frame. Quality not worth the price and customer service is worthless. Be aware

To start off, they don’t do exchanges, so if you ordered the wrong size you have to return the item wait almost 3 weeks for the refund and then buy the correct size. The customer service is the worse experience I have ever experienced. Very short and very rude. For such a big brand in the motorcycle industry, you would think there would be some type of generosity. Felt as if I was talking to someone with 5 minutes left on their shift and was ready to get me off the phone and clock out. I usually don’t write reviews but to pay this company hundreds of dollars for there gear and get treated like peasants, leaves you never wanting to purchase from them again.

Worst experienced ever! A month old gloves and glue came off on the knuckle!
Very disappointing experienced and they don’t want to replace or repair at least. I will burn all my Dainese gear and products and move to Alpinestars together with my group team!

I’ve found the overall durability to be very poor. The zip has broken on the racing four jacket I bought only three months ago, and the overall jacket looks like I’ve owned it for ten years already. The stitching on the seam around the top part of the inside leg on the Ladadh 3l pants has parted after only two months!

Don’t buy into the high price tag providing good quality and long lasting. From my experience this brand most certainly does not offer this.

Dear Dainese Team,

I’m writing to express my deep frustration and utter disappointment with your handling of my recent order. After making me wait for over a month, not only did your delays cause my fiancé to miss a race he had been preparing for, but I was also forced to spend a significant amount on international call applications trying to get even a basic response from your team.

And after all this inconvenience, stress, and wasted time, your idea of compensation is simply to issue a refund and toss me a 15% discount code—the same kind of discount anyone can get just by registering a new email address? That’s insulting.

You disrupted plans, cost us opportunities, and made us chase you down across borders. A generic apology and a hollow discount don’t even come close to making things right. I expected far better from a brand like Dainese. This experience has left a terrible impression, and I will absolutely be sharing it widely unless proper steps are taken to resolve this in a meaningful way.

I expect a response that actually acknowledges the gravity of your failure—not another template email.

I already wrote from the website and I already sent an email which you guys ignore and don’t respond as swiftly as you do here.
I am still expecting an answer
Order number: 25067327

If you want to purchase a product that has design defects and a company that doesn’t stand behind their product or design quality…..go ahead and purchase a Dainese product. You’re guarantee to be disappointed.

DC

Leider sehr unzufrieden mit der Qualität und der Vorgehensweise bei angeblichen "Montagskombis" (So wurde das von dem Mitarbeiter bezeichnet). Nacheinander platzten die (alle 4, an den Armen und Beinen) Reißverschlüsse, obwohl ich sehr zierlich bin und vorher eine Beratung und Anprobe stattgefunden hat. Die Vorgehensweise ist: Die Kombi wird nicht umgetauscht, sondern muss angeblich 2 mal "repariert" werden, obwohl man innerhalb von 2 Wochen nach dem Kauf den Mangel meldet. Das kannte ich vorher so nicht. Bei mangelnden Produkten wird normalerweise umgetauscht oder das Geld erstattet, aber nicht bei Dainese. Der Herr vor Ort ist zwar nett und bemüht, aber er kann angeblich nichts machen. Ich fahre seit fast 2 Monaten nach Dortmund knapp 1 Stunde hin und zurück, habe den Einteiler in dieser Zeit nur 3 mal angehabt, weil er eingeschickt und repariert wird. Aktuell warte ich bereits die dritte Woche darauf, werde ständig vertröstet, dass die Kombi schon längst bei mir sein müsste, Rückrufe werden versprochen, aber nicht getätigt. Ich gehe jetzt schon davon aus, dass die "reparierten" Reißverschlüsse wieder platzen werden. Ich kann nicht verstehen, warum man ein offensichtlich mangelndes Produkt nicht umtauschen will und mir diesbezüglich so viel Aufwand und Unannehmlichkeiten bereitet. Es war das erste Mal, dass ich bei Dainese und dann so eine teure Kombi gekauft habe und keine Freude daran haben, bzw überhaupt nicht tragen kann. Zukünftig kaufe ich hier nie wieder, sondern bei anderen Anbietern, wo man kulanter mit solchen offensichtlichen Produktfehlern umgeht.

Après l'achat d'une paire de gants ERMEX, le gant droit s'est décousu au bout de trois sorties vélo.

J'ai contacté le service client, celui-ci n'est pas très réactif.

Édit mai 2025
J’ai été remboursé suite au retour du produit.

Dainese does not own AGV Sports . They own AGV, which is a different company.

Wir waren auf der Suche nach einem ganz bestimmten Helm von AGV.
Einzig bei Dainese München war dieser vorrätig. Lieferzeit vom Hersteller aus Italien ca. 30 Tage. Innerhalb von 2 Tagen war der Helm bei uns in Hoppegarten bei Berlin, super verpackt und genau rechtzeitig vor der ersten Fahrstunde meines Sohnes. Die Kommunikation mit dem Store lief reibungslos und der Helm ist genau das, was wir wollten.
Weiter so!

Contacte por un problema con mi pedido, servicio de atención al cliente nulo o nefasto. No te ayudan cuando tienes algún problema, tardan en contestar a los correos, recomiendo no comprar nada a esta marca.

La mia esperienza al Dainese Store di Roma è stata fantastica! Il Team del negozio è riuscito a propormi una soluzione perfetta per soddisfare le mie esigenze, nonostante fosse una situazione complicata (avevo commesso un piccolo errore nell'ordine on line). Con grande piacere ho anche potuto apprezzare un ricontatto solo per sapere come era andato l'acquisto...veramente mi hanno fatto sentire importante e coccolato! Grazie ancora!

la mia recensione si riferisce alla dainese shop online e non ai negozi dove il servizio al contrario e stai positivo. ho comprato una giacca da moto online pagandola 245 euro mentre ai negozi costava 99 euro. assurdo che un’azienda blu e triplichi i prezzi rispetto alle concessionarie. ho scrtiito un’e-mail chiedendo spiegazione m hanno risposto con proposte che sembravano un’ulteriore presa in giro. inaffidabili

Brutal response time of 24+ hours for each email response. They might still be using typewriters, who knows at this point?

Ich kann den negativen Bewertungen nicht beipflichten.Meine Erfahrung war positiv.
Ich hatte für meinen Freund und mich jeweils einen Rückenprotektor gekauft.
Lieferzeit von Italien nach Germany war OK.Mein Protektor hatte leider nicht gepasst,daher Rücklieferung beantragt und im gleichen Atemzug das Rücksendeetikett im Mailpostfach.Das Geld hatte ich 10 Tage nach Eintreffen der Rücklieferung auf meinem Konto.14 Tage steht in den Bedingungen,also alles im Rahmen.
Qualität ist auch super.Den einen Punkt Abzug gibt es, da die Damenrückenprotektoren von der Größe her eher schwierig sind.Meiner war mir zu kurz und eine Nummer größer leider zu weit🤷🏼‍♀️

Acquisto di un paio di stivali da moto, un grazie Mattia per averci seguito negli acquisti con competenza e professionalità. Disponibile a consigliare il meglio in quanto ha capito subito le nostre esigenze. Negozio in ordine, molto fornito. Lo consiglio assolutamente.

Buonasera ho trovato dentro il negozio di cortina la Sig. Valentina che si è dimostrata da subito aperta al dialogo e mi ha dato delle delucidazioni in tutte le tipologie di giacché da sci. Molto competente, professionale e adeguata alla situazione della vendita. Complimenti alla sig. Valentina e sulla dainese per aver scelto personale competente. Alberto.

I've been riding for over 25 years and have crashed in nearly every relevant brand of gear. Most did an okay job, but Dainese stands out—not just in protection, but in fit, comfort, and the small design details that put it ahead of the competition. It’s authentically Italian, cherished by Italians, and they take real pride in it. I can say the gear saved my skin several times.

Now, about these one-star reviews on customer service: as someone who works in customer service in the bicycle industry, I can confidently say that most of these complaints come from people with wildly unrealistic expectations (especially those who think spending *anything* qualifies as “a lot”) or from people who simply don’t read. Dainese doesn’t have a call center, which they clearly state, yet some still rage that "no one picks up the phone!"—because, shocker, they tell you to *email* them.

Then there are the folks who treat their leathers like a chew toy and expect them to last forever without conditioning. These are probably the same people at the bike shop whining that their tires and brakes wore out too fast. Maintenance? What’s that?

And let’s talk about reading comprehension—because apparently, it's an endangered skill. I’d bet 99% of these complaints could be avoided if these "tough bikers" actually read and followed instructions. Instead, entitled customers come here weaponizing the review system as revenge because they either didn’t bother to read a policy, didn’t understand the directions they ignored, or think "the customer is always right" means "I should get whatever I want for free."

After visiting Italy, I can tell you that customer service there is great—as long as you’re not a self-entitled American expecting to be treated like royalty.