Dainese Arvostelua 

Prezzo conveniente e spedizione nei tempi previsti, complessivamente un buon servizio. Mi ero quasi spaventato dalle recensioni ma devo dire che con me è stato tutto perfetto.

Auszug meiner Antwort nachdem ich die dritte Mail vom Dainese-Service erhielt:

"das ist nun die dritte Mail von Ihnen und sind immer noch nicht in der Lage mein Problem zu lösen, in dem Sie mir für die rechte Seite ein ca. 15 cm längeren Gurt zusenden.

Jetzt fragen Sie nach dem Händler und dem Kaufbeleg, was Sie bereits in der letzten Mail hätten tun können.
Ihre Frage, ob ich bereits versucht habe die linke als auch rechte Seite zu verlängern, macht mich fassungslos.
Was Sie sicherlich meinen ist, ob ich die Verstellmöglichkeit des linken Gurtes genutzt bzw. ausgeschöpft habe. Das zeigt, das Sie nichts verstanden haben. Übrigens, würden Sie ihr eigenes Produkt kennen, dann wüssten Sie, dass nur die linke, lange Seite der beiden Gurte verstellbar ist. Die rechte Seite dagegen nicht.
Darüber hinaus empfinde ich die Frage, ob ich die Verstellmöglichkeit des linken Gurtes genutzt bzw. ausgeschöpft habe als anmaßend und unverschämt. Sie unterstellen mir mit dieser Frage, dass ich nicht in der Lage bin die Gurtlänge zu verstellen.

Ich bedanke mich bei Ihnen, dass Sie mir die Entscheidung abgenommen haben, künftig keine Produkte von Dainese mehr zu kaufen!"

Im a new rider and customer. Bought the Drake 2 pants and they were far too big. I returned them and Dainese never refunded me. I messaged them and they gave me excuses and a date and then past that date, they still, to this day, haven't refunded me. I had to open a case with my bank. This brand is not worth the trouble unless you know your size, I'd never buy from their website or stores ever again. They could at least refund me so I could have gotten different pants but they ignore you and keep your money. There are better brands to buy from

I am very disappointed with my experience ordering from Dainese.
I placed and paid for order #25131047 on August 3rd, 2025. I received only part of the order, and the items that arrived did not fit. I immediately asked how to return them to make sure I was within the 15-day return window, but I was told to wait until the rest of the order arrived before the return window would begin.
The remaining items never arrived. After waiting a long time, I reached out again, and customer care confirmed that the missing items would not be shipped and promised me a refund within 3–4 days. That refund never came.
Since then, I have followed up multiple times to ask both about my refund and the return of the items I did receive. My messages are now going unanswered.
At this point, I am out of pocket for items I never received and cannot use the ones that did arrive. It has been well over six weeks since my purchase, and Dainese has failed to provide either the products or the promised reimbursement.
I want a full refund and clear instructions to return the items I did receive. Until that happens, I cannot recommend this company.

I hate to write bad reviews on companies, but please stay far away ordering online through the website, especially TCXboots.com (which Dainese owns)

I ordered over a week and a half ago, selected 5-7 business days and my item still hasn’t shipped. I specifically ordered these for a weekend ride.

I have reached out to customer service multiple times to see what’s going on and I basically get canned responses that “you’ll be updated when the product has shipped”. It should not take this long to ship an item and the company should keep its work to 5-7 business days. Additionally, they mention it could take 5 business days to “process”. Well it’s now been 7. I am now generally concerned that I will never receive anything. Looks like I’ll be contacting my financial institution.

If you don’t believe me, do a google search of Dainese customer support and read all the horror stories.

Ordered a one piece dzip suit on outlet sale + labor day, great price after the sales. However after it got delivered, the zipper for the right leg was completely disconnected and unusable. I hadn't even put it on to try yet!!! I called customer service, after a wait, I was sent an email to reply too with photographs and wait for a response to get a refund and special code to buy it again, same price. Response ETA was 3 days max. It has now been 1+ weeks and I really want to get a track day in before seasons over. I've made the decision myself to now take it to a seamstress for repair, and even the seamstress herself said its ridiculous it came like that at all and Im having the neglect I am for the money I've spent. I'd recommend if you buy from here 1, know your size exactly, go up one size from what you measure. 2, prepare for a defect apparently as you'd think they'd do look overs on such pricey items. I will be weary buying from dainese again, as this situation has been quite disappointing.

As my previous review.......avoid at all costs. I see they have tried to look helpful on here by replying to negative comments.....however the reality is they HAVE NOT replied to me by email regarding an exchange stated in the reply here below..... they are still ignoring me and there official response is still "not our problem"

And they just block you and your emails to customer services just end up "failed to deliver to recipient as the host does not exist"

So my review still stands......and you can see clearly on here that many many others have had the same experience as me.

Avoid this brand! The sad thing is I actually bought direct from dainese on purpose so as to not be possibly ripped off or let down by other means of purchase........and wow! I seriously regret it

*copied from there official response:
We would like to inform you that Dainese does not offer an exchange service, and therefore we cannot exchange your order 25119463 for a different size.

Ich habe einen Helm von AGV (Dainese) bei einem Händler gekauft. Die Oberfläche des Helm wies seitlich Risse auf, gegenüber hat die Oberfläche Blasen gebildet.

Klar, dass der Händler hier in der Pflicht ist. Trotzdem hätte ich mir gewünscht, dass der Hersteller Dainese, den ich bezüglich der mangelhaften Qualität (inkl. Fotos) angeschrieben habe, diesbezüglich mal Stellung bezogen hätte!

Aber wie so oft im Geschäftsleben wird nur versprochen ("...sollten Sie weitere Fragen haben, stehen wir Ihnen gerne zur Verfügung"). Pustekuchen! Keine Unterstützung, auch auf Rückfragen keine Antwort. Bei Dainese streckt man den Kopf in den Sand und schiebt alles auf (den unzuverlässigen) Händler. Nichtmal eine Händlerliste gibt es!

Bedenkt man, dass der Hersteller selbst einen fabrikneuen Helm in einem solchen defekten Zustand ausliefert, ist es einfach...UNPROFESSIONELL!

I purchased a jacket from Dainese which arrived with noticeable fading on one side. I contacted Dainese to request a discount, as I was happy to keep the product but did not feel it was reasonable to pay full price for an item that was clearly faulty.

Instead of offering a partial refund, Dainese advised me to make a long-distance claim. This would require me to cut up the jacket, dispose of it in an “environmentally responsible” way, and then provide photos of the destruction before they would issue a full refund. The only alternative they offered was to return the jacket, which they themselves would likely destroy.

This approach is highly wasteful. The fading is a cosmetic issue, not a safety concern, so there is no reason the jacket could not remain in use. By refusing a discount, Dainese is effectively insisting that a perfectly wearable jacket be destroyed—contradicting any claim of environmental responsibility.

I have made a reasonable offer: to keep the jacket at a reduced price, allowing the company to recover part of the sale and prevent unnecessary waste. Unfortunately, Dainese has rejected this, choosing instead to encourage destruction of the product.

As a customer, I should not be expected to pay full price for an item that is below standard, nor should I be asked to participate in needless waste.

Der gute Teil zuerst: der Service in der Filiale (hier München) und die dortigen Mitarbeiter sind erstklassig. Leider mussten wir am Ende mangels Verfügbarkeit online bestellen. Das einzige Produkt, welches wir aus dieser Bestellung behalten konnten (MTB Knieschoner für ein Kind) war zwar preislich eher im oberen Bereich, grundsätzlich aber scheinbar gute Qualität. Aber: die Webseite ist eine technische Katastrophe, ständig geht irgendetwas nicht, man klickt z.B. auf einen Rückenprotektor, es erscheint eine Jacke. Alle paar Minuten wechseln die Preise und Rabatte - mal kosten die Produkte UVP "X" mit Rabatt 20%, dann wieder UVP "Y" mit 50% Rabatt - sind aber trotzdem teurer als vorher. Warenkörbe werden wiederholt gelöscht, nachdem die Zahlungsdaten eingegeben wurden und ein "internal error" herausgegeben wird. Die Passformen der Artikel passen hinten und vorne nicht, die Knieschoner für einen völlig durchschnittlich gebauten Neunjährigen passten dann, wenn man sie in der Größe für 13/14 Jahre genommen hat. Ein Teil der bestellten Artikel kam gar nicht an (kommentarlos) - im Nachhinein wurde mitgeteilt, dass die angeblich lieferbaren Artikel scheinbar doch nicht im Lager waren... Und der Versand bzw. die Rücksendung... alles läuft über Mailand - der Versand über DHL Express. Express klingt ja erstmal gut, ABER: keine Ablagevereinbarung gilt, die Fahrer tun sich mit Zustellungen an Privatadressen schwer, und am Ende stehst Du erst mit einem Retourenlabel wo "DHL" drauf steht sonntags vor einer Packstation und nichts funktioniert, weil's Wirklichkeit DHL Express ist. Und am Montag das gleiche nochmal in der Postfiliale, wo der Mitarbeiter Dich auch gleich nach Hause schicken will weil das Packlabel angeblich nicht gültig ist. Wann jetzt nun die Rückerstattung kommt - wer weiss...

Dainese has finally given me the reason to stop trusting big name brands. I never read reviews on them till I've had my share of experience and come to see so many bad reviews. People say bad customer service? I'm questioning if there is service at all.

Edit: 09/03/25 - of course Dainese would respond to this review and say to "reach out" and when you do, you'll get no response if you already paid for the item. However, you'll get service if you haven't bought anything yet.

Vos équipements sont top, malheureusement quand ils faut changer les sliders d'épaules sur vos manteau cuir, les vis se sont foiré, en meme temps serrer autant des petites vis en aluminium faut etre sacrément vide au niveau du cerveau.

Resultat : des sliders que je ne peux pas changer, des vis cassé dans les plaques ecrou a l'intérieur de l'épaule.
Bien sur impossible de commander ces plaques, introuvable !

Avoid this company at all costs! Returning items robbed me of 60–70 €, and on top of that they stole another ~60 € through their outrageous exchange rate today. You don’t get back what you paid – instead you lose money. This is nothing but a scam and a disgraceful way to treat customers.

I contacted support because the pants I ordered began to fall apart after several uses. A hole in the pants and threads coming out everywhere.
They told me they would refund me if I destroyed the pants and sent pictures. Well, I did that. After I sent the pictures they ignored me for two weeks. I still do not have a refund. I could have paid to have the pants repaired somewhere, but instead I ended up with no money and no pants. Absolutely garbage company

I don't recommend Dainese to anyone..a lot of money for motorcycle equipment and it doesn't protect at all, I had a suit with an airbag and in an accident it didn't work and the boots don't protect at all, in a small fall I broke my leg. In conclusion, I spent a lot of money on equipment that didn't protect me at all in an accident and the people at Dainese don't even care.

Binnen von Tagen wurden mir die bestellten Motorradschuhe aus Italien geliefert .
Obwohl ich nur den Portoanteil von 6,90 bezahlt, wurde mir das Paket sogar als Dhl Express Paket zugestellt .
Ware und Service top

Great products. However, be careful buying online from them. They have no exhange system, so if you get the sizing incorrect, then you have to pay to send it back to Italy (65euros from Sweden to Italy), then order another size and hope for the best. This doesnt work in the modern world.

I ordered a pair of gloves after deliberating for some time on the sizing on the Dainese official website sizing chart. I even measured both of my hands to make sure I got the correct size due to the postage being quite expensive at £10.00. The gloves I had selected arrived very slowly ie 8 days and did not fit even slightly when I tried them on. Apparently and according to the customer service agent I have to send tham back wait for them to be credited in up to 14 days and then pay postage for them to be sent out again. As the postage for each time they send out the gloves was £10.00 I asked if they could fund the second delivery charge. They would not. I have been stung in this way by Dainese before and this takes the biscuit. Their products are nice and normally work well. Perhaps no more one of the reasons i struggled to get the gloves on was the label just inside the glove which totalled no less than 3 bulky 3 inch labels in a tiny little glove. Very poor product and the service is no better. Just a shame that the customer service listening function is switched off as per many businesses these days. It would seem that you can treat your customers as badly as you like and apparently they still sell enough goods to make a profit. A shame really. Used to be agood business.

Very unhappy with the service. Bought a new Kangaroo leather suit with a stated delivery time of 5-7 days. 10 days later the suit is still not here. I needed the suit for coaching and it is now scheduled to potentially arrive on the day I am on track. Customer service were very slow, only until I started chasing - they started to progress the order. As it stands I feel like returning the suit given the poor service.

Disappointed and Misled – FC-Moto & Dainese, What a Rip-Off!

I feel completely cheated by FC-Moto and Dainese. I ordered what I thought was a high-end Italian motorcycle jacket from the prestigious Italian brand Dainese. Imagine my surprise (and anger) when the product arrived, and I discovered it was made in China – with absolutely no warning or clarification during the purchase process.

To make matters worse, I was hit with extra fees that nearly doubled the price I thought I was paying. In total, I paid significantly more than what the SAME jacket is listed for on Dainese’s own website. No proper explanation, no warning about hidden costs, nothing. Just a nasty surprise after checkout.

Dainese may have Italian branding, but make no mistake – you’re paying European luxury prices for something that’s manufactured in China. This feels dishonest and misleading. FC-Moto also did a poor job informing me of any of this upfront.

Between the shady pricing, the lack of transparency, and the obvious cost-cutting on manufacturing, I can’t recommend FC-Moto or Dainese after this experience. Never again.