Huawei Technologies Arvostelua 

Worst customer service ever
Worst customer service ever! I would rated them 0 if I could. Never buy Huawei again!

Huawei p30 pro is great with better camera and battery than all the phones I have ever used. I bought it a year ago from optus with postpaid plan. I was very happy with the phone until the front screen was accidentally damaged. Huawei customers service quoted me $309 for replacing the screen. I was asked to transfer the money prior to the job to be done. I was also told I need to pay more if they found there are other damage. That means if I don't agree on any quote after the screen replacement the $309 would be wasted. By mistake, I transferred $308 to their account. I was requested to pay another dollar, yes, $1. Otherwise, they won't do anything. How ridiculous it is During corona virus pandemic, optus has waived 3 months fees for me with their compassion. With Huawei, you can't get away with one dollar short.

I have always wanted to support Huawei. I bought Huawei phones for all my family. I recommend Huawei phone to my friends. However, not a fan anymore. I will never buy Huawei again just because the terrible and inhumane customer service staff.

Snelle levering van een mooie laptop. Laptop ging echter na een paar dagen al stuk. De aftersales van de Huawei webshop is rampzalig. Toen de laptop na een paar dagen stuk ging werd deze niet gewoon geruild, maar moest deze voor reparatie aangeboden worden. Aangezien deze niet gerepareerd kon worden werd deze alsnog omgeruild. Hierbij werd echter een verkeerd type geleverd. Deze moest toen nogmaals teruggestuurd worden om omgeruild te worden voor het correct exemplaar. Om dit te kunnen doen schijnt dit goedgekeurd te moeten worden door een hogere afdeling die dit niet doet waardoor ik na veel bellen en mailen nu na een maand nog steeds wacht op het vervangen van mijn laptop. Rampzalige service.

Uitstekende service, tablet binnen 24 uur geleverd!

Ich war ein großer Fan von Huawei aber nachdem mir folgendes passierte kann ich Leute nur vor dieser Firma warnen :
Mein Handy hat einen defekten Lautsprecher nach 1 1/2 Jahren.
Also wurde dieser im Rahmen der Garantie ausgetauscht. Bis dahin alles gut. Das Gerät ist zurück gekommen mit Dunst in der Frontkamera. Desweiteren gab es auch keinen Empfang auf beiden Simkarten mehr. Wohlgemerkt es handelt sich um ein Gerät das über 900 € gekostet hat. Es wurde erneut eingesendet , der Support hat versprochen sich besonders sorgfältig um das Gerät zu kümmern. Es ist dann 2 Wochen später wieder zurückgekommen.
Es lief genau einen Tag bis es dann beim Aufladen so heiß wurde das es sich auch nach abkühlen nicht mehr einschalten ließ. Diesmal wurde mir versprochen die Reparatur komplett zu überwachen und mich über jeden Schritt zu informieren. Von beginn an. Was soll ich sagen 6 Wochen lang ist überhaupt keine Antwort gekommen trotz mehrmaliger Nachfragen meinerseits. Dann nach 6 wochen ist eine Nachricht per Mail gekommen in der eine Reparatur abgelehnt wurde weil ich den Schaden selbst verursacht habe.
Also ein defekter Lautsprecher hat mich nach ewigem warten dazu bewogen ein Handy in den Backofen zu legen, oder was auch immer ich hätte tun müssen um es zu zerstören so das keine Schäden am Gerät sichtbar sind , um genau was zu erreichen?
Das Handy ist kratzerfrei und war bis zur Reparatur absolut ohne Mängel !
Es ist völlig klar das Huawei hier einfach Mist gebaut hat und nichtmal dazu steht. Das ganze ging durch mehrere Instazen und alle behaupten das gleiche.
Ich bin nun wirklich kein Hater oder unseriöser Bewerter , ganz im Gegenteil ich war ein wirklicher Fan , aber Leute dieses Geschäftsgebrahren mit solch hochpreisigen Geräten ist ein Alptraum und sollte euch ein große Warnung sein.

Nun Monate später hat mein Anwalt die Sache geklärt und ich habe ein neues Gerät erhalten , ohne Gericht und Anwalt wäre da allerdings seitens Huawei nichts passiert.
Ich kann nur jedem raten sowas nicht auf sich sitzen zu lassen wenn Ihr ehrlich seid und nichts für den Schaden könnt dann sollte die Firma verklagt werden !

I can say that this is one of my best gadget investment, so far. The main advantage you get from the nova 7i is performance, and I'm not just talking about the soc, the software is smooth and well optimised too, something that became a rarity at this price. The battery charges at a lightning speed, it takes me only 10 to15 minutes to fully charge my phone. Also, THEIR QUAD-REAR CAMERA IS TO DIE FOR! It also an AI camera that automatically adjusts camera settings based on the subject. Clean interface and very pleasing to the eyes, really. I just love every minute using this unit ❤️

Faulty phone and shocking Customer Service.
My experience of Huawei has been an unmitigated disaster. I originally had a Huawei Mate 9 and on the whole the phone was fine. I decided to stay with the company despite it's recent issues with Google Apps etc. I purchased a Mate 20 instead of the Mate 20 Pro because it seemed to offer better value and a larger display.

That was certainly the worst decision I have ever made. The phone was beset by problems from the beginning. The display and touch screen freeze/crash constantly and the phone has to be re-booted several times a day. The sound quality is atrocious. Listening to media/music or even trying to listen to a call is awful. The Network and Wi-Fi signals drop non-stop and at times there is no service available at all. Trying to draft a Text message is an ordeal on its own. The phone creates new words by itself. It also duplicates blocks of text and despite altering and adapting the settings nothing seems to work.

I contacted the fabled and much lamented Customer Service and found to my horror they have certainly earned their reputation. Initially they requested I reset the phone and when that did not work they asked for a full restore etc. None of these worked obviously. Then they requested I return the phone to their Repair Centre. Now, I was supposed to do this at my own cost and without guarantee of any form of compensation if the phone was lost in transit.

I sent an email to their Management Team and received a rather terse response from the UK Customer Service Manager. The gentleman was quite rude and claimed to handle their legal matters. He tried to intimidate me into not pursuing the case through the Courts by telling me as I did not send the phone to their Repair centre the Court would find in their favour. When challenged and informed they wanted a phone returned at my own expense and with no guarantee of any form of protection the great Huawei legal mind has failed to respond. I actually requested if he felt so confident to contest the claim we could meet in Court but with no great surprise he has failed to respond again.

This is an awful Company selling products from my experience which are not fit for purpose and their Customer Service and indeed their UK Manager lacks professionalism and empathy.

From my perspective I would not encourage anybody to purchase a Huawei Device as the quality has deteriorated dramatically. Initially the products may have been cheaper and represented value but now, they are expensive junk. As soon as something goes wrong your on your own. The Tech Support have little or no training and seem to disillusioned and who can blame them. If the attitude of the company towards their personnel is the same as towards their customers then this is only going to end one way. Huawei will go the same way as previous operators who enjoyed success for a brief period and then disappeared completely. Only with Huawei the Good Will that was associated with those companies will be sadly lacking with their demise.

I would leave 0 stars but there is no…
I would leave 0 stars but there is no option.

In order to get my phone repaired and retain the warranty it has to be with a company who insist that in order to get this done I agree to the fact that my phone may come back to me in a worse condition than it went out. I can't agree to part of a disclaimer, only the whole thing which means they can do whatever they want, cause whatever damage they want and that I have absolutely no recourse.

Having spoken with Huawei themselves they have ignored me, hung up on me, kept me holding for hours, made promised call backs, called me a ***** and more. There customer service is an absolute joke, the people working there are rude and insulting, anyone using this company is putting there sanity at risk.

PLEASE DO NOT BUY ANYTHING FROM THIS COMPANY.

Many have problems with the customer service and there is a clear reason why, they don't offer any.

Ridiculous customer service from a ridiculous company.

STAY WELL CLEAR.

No Reply to phone calls, emails, facebook, even a hard copy old fashioned letter. Not even an acknowledgement!!

Poor!

13th December 2019



Dear Sirs,

All too often customers only bother to write when they have a complaint. This unfortunately is no exception.

I have been a Hauwei Mobile phone user for good few years (and more recently purchased 3 tablets) In February 2019 I purchased on a contract a P Smart 2019. While the days of the week have a ‘Y’ in them I will not purchase an i-phone!

Despite my phone having a protective cover and toughened glass screen cover I managed to drop this phone. It must be said it fell from quite a distance and landed on its back. When I looked at the phone, I had rather hoped the damage to the screen was just the additional glass cover and not the actual screen. This was not the case. When these things happen, you have to just pay up and look big. I purchased a brand-new sim free replacement from John Lewis. I ordered a new cover and glass, waited till these arrived and fitted to the new phone.

In all my years of mobile phone use I have never had a screen even as much as crack, let alone smash. With in a few days the new protected P Smart 2019 came out my pocket while I got up from a chair and dropped less than 30 cm to the floor and again, landed flat on its back. Not on its side, or edge, or corner. Again, the screen had cracked significantly. Obviously miffed by this I emailed you. The email was not to ask for a new phone or even to repair it. Simply, to inform you that I felt the quality was not there and is t right these phones are so weak. Extra protection had been added and still so much damage. I emailed you twice, and no reply.

As I had no reply in what I considered a reasonable time I contacted you by phone (not from my broken one) and explained the situation that this I felt was not acceptable and having dropped various mobile phones in the past 20 odd years never broken a single one. I explained that I have purchased two, now three Hauwei tablets instead of the usual Samsung and what this the correct decision following the weakness of the phones. Not once did I ever suggest something for nothing. The operative on the phone was very helpful and apologised for the non-response from my emails, and assured me he would look into this and get back to me.

The following day I received and email. It is the worst presented, the worst grammar, the worst attitude I have ever come across. I can only assume you have got some one from the local comprehensive school to compose and send it while they are doing work experience with you. I have copied and pasted this exactly as I received it.



“Good afternoon Mr. Gary Garton. I have read through you complaint today and definately feel for you in regards to a smashed screen. I appreciate that some phones are stronger than others becuase of their design. Unfortunately our policy states that any self inflicted damage is void of warranty. I have fed this back up the correct channels as feedback which Huawei takes very seriously. I understand that this is probably not the outcome you wanted. But its set in stone that a smahsed screen must be paid for. Kind regards,”



I am far from impressed by that!

It is unacceptable you allow someone to send this reply to anybody, let alone someone who is in need of some love from a company who he has purchased 2 mobile phones, 3 tablets and 2 recommendations to friends to have a Hauwei product over and able an i-phone.

This reply in my mind is offensive beyond the pale. I have not only been insulted by the poor spelling and the whole email. Anyone who reads that would assume I was demanding a new phone; HOW VERY DARE YOU ALLOW THAT TO HAPPEN.

Your response above is clearly not acceptable, there was no offer to inspect the phone to confirm the very low impact damage was due to manufacturing defect, stress fractures or any sort. There was no care or warmth towards my loyalty towards the company. Instead, I was branded a scrounge!

In light of this reply from a ‘Customer Care Employee’ I do want a resolve to my initial complaint and feel that I am now not being unreasonable in a replacement phone. Perhaps who ever wrote that email should be the one to pay for it and have some lessons in how to deal with paying customers.

I am sorry to land this on your doorstep however; I am sure you and understand my anger at the company response. Had this been sent to one of your close family members I am doubtless sure you would feel the same.



Once you have investigated this complaint I look forward to your reply.

Started using P30 (pearl white) a week ago. A very fast phone with excellent photo capabilities!

I have been using a Mate 20 Pro since May 2019 and although it is a great phone I have still not received any software updates, including any security patches ( as of 26 Oct 2019). I have contacted Huawei support numerous times about this but have have yet to receive a single reply.

My conclusion: Great phone, shame about the support.

Die Zusammenarbeit mit Huawei und deren Partnerunternehmen ist Mega unseriös

Tengo un HUAWEI Y7 2018 y amo esta marca pero quiero configurar una cuenta en el sitio de HUAWEI y no puedo porque no aparece mi país CUBA cuando voy a la opción de ubicación.Por lo demás mis respetos a dicha marca por todo el trabajo q han venido realizando en estos 32 años de puro crecimiento.Muchas Gracias y quisiera saber si tengo otra opción para crearme mi cuenta.

Scam Scam company Worst customer services in UK ,Close to fraudulent experience with their only recommended service centre so in summary case has now been passed to regulator to investigate so hard to recommend a firm who don't want anything to do with you once their is a problem that's fine with an item for under £100 not so good with an item of £1000 honestly I would happily have given 0 star but had to give them 1 star to write this review anybody needs anything repairing through SBE Ltd watch the phone charges as my phone still not repaired and my phone bill to accept a quote is stood at £37.20 if I need to make any other phone calls this will obviously rise so In summary buy the products at your own risk as if they go wrong be prepared for months of frustration high blood pressure lies and no honour or morels

Great lifetime smartphone. i have a huawei P9Lite since 2016 and its battery is still good. I had and LG before and after 1 year, it was dead.

persönliche support erfahrung mit huawei!

huawei support hotline . null kompetenz . leere versprechen!

nachdem ich bei huawei an der vom telefonprovider angegebenen hotline bzgl. modem für mobile internet at home anrief, teilte man mir erst nach längerem hin und her mit, dass man hier nicht zuständig sei und verwies mich an eine andere hotline nummer.

dort endlich angekommen, musste ich effektiv null know-how feststellen!

die dame war zwar nett und freundlich, hatte aber absolut keine ahnung oder schien einfach stur einen leitfaden durchspielen zu wollen, der mit dem eigentlichen problem nichts zu tun hatte.
obwohl ich klar kommuniziert habe, eine antenne zur empfangsverstärkung des wlan modems zu benötigen, erzählte sie etwas von modem auf die werkeinstellungen zurückzusetzen und neu zu konfigurieren.
hallo?? so weit war ich schon wiederholt mit dem telefonprovider!!

gut, dann wollte ich wissen, wie denn die aktelle konfiguration zu sichern sei, um notfalls nicht alles wieder neu und manuell einrichten zu müssen!
wieder keine ahnung!!

auf die frage, ob ich nicht einen techniker mit entsprechender fachkompetenz ans telefon haben könnte, teilte sie mir mit, dass sonst niemand erreichbar sei.

super service huawei!!

weiter teilte sie mir mit, sie hätte nach vergeblichen rückfragn, wo auch immer, für mich eine anleitung zur konfigurationssicherung gegoogelt. wie gesagt, ich brauche aber für besagtes modem die geeignete antenne als empfangsverstärker!!
nun gut, sie schickte mir die anleitung per mail und ich bat sie zu warten, bis ich die anleitung erhalten und geprüft hätte.
gesagt, getan.
nach öffnen der erhaltenen pdf-datei, stellte ich fest, dass darin ein vierzeiler enthalten war, mit dem hinweis, dass man die konfiguration des modems sichern und exportieren könne.
aber vom wie oder sonstigen infos, keine spur!!

langsam sehr ungeduldig fragte ich, ob sie sich bewusst sei, was sie mir da gegoogelt und geschickt hätte und ich nach wie vor auf der suche nach einer antenne für das huawei modem suche.
sie antwortete nur, etwas anderes konnte sie nicht finden?

nun gut, nach gefühlter, überstündiger qual und arbeitszeitverlust schlug sie mir vor, dass mich ein techniker zurückrufen würde und nahm meine nummer entgegen.
ich musste sie darauf hinweisen die nummer zu wiedederholen um fehler auszuschliessen und prompt hatte sie diese falsch notiert.
fazit:
wenn man schon supportmitarbeiter nicht richtig auf ihren job vorbereitet und schult, wie sieht es dann mit der restkompetenz in diesem unternehmen aus??
als huawei kunde, 2 smartphones und schon mehrere huawei modems für mobile internet, werde ich mir in zukunft sehr, sehr gut überlegen, überhaupt jemals wieder in ein produkt von huawei zu investieren und nicht doch gleich von anfang an produkte anderer hersteller in betracht ziehe.
denn das was sich huawei als after sale service leistet - ist schlicht und einfach unzumutbar!!

heisst für mich in zukunft - finger weg von huawei!!

Honor 10 Lite: I've recently bought this phone and it has been great. Excellent battery life, camera, selfie, screen, memory, etc. I love the finger print unlocking too. It's a great shame that the USA ban for Google and Android, will damage Huawei severely and I'll probably be throwing it away soon !!

and the feature of phone lock down with eyes open does not work if you cut out some paper and put it on your eyelids you can open the phone so you can open somebody's phone if they are sleeping just place the paper on their eyelids and put the phone in front of them and you're in their phone terrible security breach

Habe seit 2 Jahren das huawei mate 10 lite
Bin 100% zufrieden, keine Probleme, für meine Zwecke ausreichend. Sollten auch in South Africa mehr Shops eröffnen.

Abysmal company. Tried to contact them about a faulty phone that I bought recently that cost me hundreds of pounds. Twice it rang out and twice they picked up and immediately hung up the phone on me.

If you're wise you won't spend a penny on Huawei.

Ærgerligt, at man er nødt til at give en stjerne, for Huawei fortjener ingen.

Jeg forudbestilte en Huawei Mate 20 Pro ved Yousee d. 24. oktober 2018.
Huawei kørte en generel kampagne, hvor man ved forudbestilling kunne få en trådløs oplader med gratis.
Jeg modtager telefonen d. 5. november 2018, hvor der i kassen er vedlagt en lille lap papir med instrukser om, hvordan man får opladeren.

Man skal registrere sig senest d. 30. november 2018.
Jeg forsøger at tilgå den side, hvor man skal registrere sig allerede d. 5. november, men siden virker ikke.
Jeg forsøger flere gange i løbet af november, fra forskellige computere og telefoner, for at sikre mig, at det ikke er min pc der driller.

Det lykkedes aldrig at få siden til at virke, hvorfor jeg ringer til Huawei d. 30. november 2018 kl. 13.35.
Jeg får snakket med en kundeservicemedarbejder, og vi aftaler, at jeg skal sende de krævede oplysninger i en mail, inkl. kvittering osv, så vil han manuelt gå ind og registrere mig.
Samtalen slutter kl. 13.44, og kl. 13.52 afsender jeg mailen med de krævede oplysninger.

Jeg modtager svar d. 3. december 2018 kl. 09.45, hvor en medarbejder skriver
"Hej Michael
Mit navn er Lars-Peter, og jeg vil gøre mit bedste for at hjælpe dig videre

Tak for din henvendelse.

Jeg har tilmeldt dig idag, til denne kampagne, så du burde have modtaget en bekræfelses mail på dette.
Desværre da kampagnen udløb d. 30/11 kan jeg desværre ikke garantere at du modtager denne trådløse oplader.
Men du burde modtage den inden for de næste 2-4 uger.

Det er muligt at agenten du snakkede over telefonen tilmeldte dig i fredags, dog har jeg ikke mulighed for at finde dig i vores system med det følgende nummer: ********
Er det muligt at du ringede fra et andet nummer?
I givet fald har du mulighed for at oplyse mig omkring nummeret, så vil jeg med glæde undersøge det!

Jeg ser frem til at høre fra dig

Med venlig hilsen
Lars-Peter
Huawei Support"

Hvortil jeg svarer 6 minutter senere kl. 09.51.
"Jeg ringede fra dette nummer.
Og sendte min mail indenfor fristen."

D. 4. december 2018 kl. 09.06 modtager jeg så endnu en mail.
"Hej Michael.

Du har helt ret i at du kontaktede os inden for fristen.
Hvis du derfor ikke har modtaget opladeren inden for de næste 4 uger, er du mere end velkommen til at kontakte os igen.
Så i værste tilfælde vil vi escalere sagen, så du kan få opladeren til din lækre Mate 20 Pro.

Med venlig hilsen,
Lars-Peter
Huawei kundeservice".

D. 1. januar 2019 kl. 16.06 sender jeg en mail til Huawei.
"Hej igen.

Oplader stadig ikke modtaget."

D. 2. januar 2019 kl. 16.37 skriver en anden medarbejder fra Huawei.
"Hej Michael.

Mit navn er Marie og jeg vil gøre mit bedste for at assistere dig i dag.

Jeg vil gerne slå dig op i vores system, så vi kan se hvor din oplader befinder sig henne.
For at gøre dette skal jeg bruge:

* Fulde navn:

* Adresse:

* Telefon nr:

* E-mail:

* EMEI Nr:

Med venlig hilsen
Marie
Huawei Support"

Hvortil jeg samme dag kl. 17.06 svarer.
"Hej Marie.
Jeg beklager, men jeg gider simpelthen ikke sende alle de oplysninger igen.

Alle oplysninger inkl. billede af kvittering ligger i forvejen i denne mailkorrespondance."

D. 3. januar 2019 kl. 09.33 skriver Marie igen.
"Hej Michael,

Da du før hen har haft en mailkorrespondance med min kollega og denne var lukket,
har jeg ikke haft mulighed for at se jeres forrige samtale, da der er startet en ny korrespondace.

Jeg undskylder selvfølgelig ulejligheden og vil kontakte min kollega for oplysningerne jeg skal bruge.

Med venlig hilsen
Marie
Huawei Support"

Jeg skriver igen d. 3. januar 2019 kl. 09.54.
"Det undrer mig bare, når jeg kan se alle oplysningerne i denne samtale.
Men jeg tænker jeres mailsystem er et gammeldags system så.

Og så undrer det mig, at din kollega har lukket sagen inden der kom en løsning".

I samme mail fremsender jeg alle de oplysninger endnu engang, som Marie bad om,så jeg da har gjort min del af arbejdet.

Samme dag kl. 10.06 skriver Marie.
"Hej Michael,

Jeg beklager meget ulejligheden og har nu fået de nødvendige oplysninger som jeg skal bruge for at slå dig op i vores system.

Da vi endnu ikke har fået en opdateret liste over de trådløse oplader,
kan jeg ikke på nuværende tidspunkt fortælle dig hvor din oplader befinder sig,
men jeg vil kontakte dig pr. mail så snart vi får mere information.

Jeg takker for din tålmodighed.

Med venlig hilsen
Marie
Huawei Support"

Jeg afventer så nyt fra Marie fra Huawei.

D. 5. januar modtager jeg så en ny mail.
"Hej Michael Hansen,

Har du stadig brug for vores hjælp?
Der er nu gået 2 dage siden jeg sidst hørte fra dig. Hvis du har andre spørgsmål, eller hvis du har brug for yderligere support er du velkommen til at besvare denne mail indenfor 3 dage.
Hvis ikke vi hører fra dig, bliver jeg desværre nødt til at lukke din sag.

Husk at du altid kan kontakte os igen for at oprette en ny.

Med venlig hilsen,
Marie
Huawei kundeservice

Jeg besvarer kort efter.
"Er I lidt tilbagestående?"

Da jeg synes det er sindssygt langt ude at sende sådan en mail, når jeg er blevet bedt om at vente på nyt fra hende.

D. 7. januar skriver Marie igen.
"Hej Michael,

Vi har endnu ikke fået den opdaterede liste med de trådløse opladere endnu,
men jeg vil kontakte dig så snart jeg får svar.

Med venlig hilsen
Marie
Huawei Support"

Derefter har jeg intet hørt.

Jeg har ringet til Huawei d. 5. februar 2019 og bedt om min oplader.
Men ingen hos Huawei kender pludselig noget til noget som helst med en oplader.

Firmaet er et svindelfirma.

Jeg vil nu tage kontakt til forbrugerstyrelsen og derefter undersøge muligheden for en politianmeldelse for bedrageri.