Große Abzocke. Ich bin mit einer Achillessehnenverletzung 6 Monate ausgefallen und mehr als 2 Monate pausieren wurde trotz Attest vom Arzt nicht angeboten. Danach ging die Mitgliedschaft für 110€ mona... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I signed up for the free trial simply to test the functionality of our business account. My bad, I simply forgot to end the trial. When I saw the charges on my account and explained the situation they... Näytä lisää
My girlfriend signed up for class pass but got very sick about a week after. She was in and out of the hospital and we didnt remember to cancel the membership. They were very understanding and provide... Näytä lisää
Yritys on vastannut
I'm basically forced to use this. I do not appreciate the late cancellation fees, and that studios don't get paid. Lol. Not to mention the essay reviews that are so negative that they are sometimes ou... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
ClassPass is a monthly membership that seamlessly connects members to fitness experiences at over 7,500+ of the best studios in gyms in their area and across the world. With access to group fitness classes in everything from yoga to Pilates to cycling, we motivate our members to lead active and inspired lives.
Yhteystiedot
275 7th Ave., New York, NY, Yhdysvallat
- classpass.com
2,5
Välttävä
9 t. arvostelua
On vastannut 99 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Customer service works
Customer service works. Thanks Joshua!
But let’s wait for the refund then I’ll come back for a more genuine feedback. 😉
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi there,
Thank you for your feedback, we really appreciate it!
We’re glad to hear Joshua was able to assist you. We completely understand wanting to wait for the refund to come through, and that’s absolutely fair .
If there’s anything else you need in the meantime, feel free to reach out we’re here to help.
All the best,
The ClassPass Team
Helpful assistance!
I am a new member, and so I was confused with how to use the app. Somehow, I lost a lot of my credits and I couldn't get it back myself. Thankfully, I found the link to their customer support. Alicia, the specialist, was very courteous, understood my problem, and helpful to my concerns. She was able to promptly return my lost credits without any hassle, and explain what had happened.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Art,
Thank you so much for sharing your experience.
We’re really glad to hear that Alicia was able to support you, clearly explain what happened, and help restore your credits so smoothly. It’s especially important to us that new members feel supported while getting started, so it’s great to know she made that process easier for you.
We truly appreciate your kind words and will be sure to share your feedback with her.
All the best,
The ClassPass Team
Great customer service!
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Sine,
Thank you for your kind words!
We’re so glad to hear you had a great experience with our customer service that’s exactly what we aim for. We truly appreciate you taking the time to share your feedback.
All the best,
The ClassPass Team
Vastaus yritykseltä ClassPass
Hi Mozer,
Thank you for sharing your feedback.
We’re so pleased to hear that you found the support fast, helpful, and kind — that’s exactly the experience we strive to provide. It means a lot to know our team has been able to assist you when needed.
We truly appreciate you taking the time to share this.
All the best,
The ClassPass Team
ClassPass propose des crédits sans les honorer
ClassPass propose des crédits supplémentaires écrits noir sur blanc sur son offre d'essai mais ne les honore pas et toute discussion pour réclamer la promotion affichée est impossible avec un service client inexistant et un chatbot inefficace. Bien que la procédure d'inscription ait été respectée, impossible d'obtenir le montant de la promotion promise, ce qui est juridiquement répréhensible.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Bonjour Emilie,
Merci d’avoir pris le temps de partager votre retour, et nous sommes désolés d’apprendre que votre expérience n’a pas été satisfaisante.
Nous comprenons à quel point il peut être frustrant de ne pas voir une promotion ou une offre s’appliquer comme prévu, surtout après avoir complété le processus d’inscription et suivi les étapes requises. Nous sommes également désolés d’apprendre que vous avez trouvé nos options d’assistance peu utiles pour résoudre votre problème.
Nous aimerions examiner de plus près ce qui s’est passé avec votre compte et la promotion dont vous parlez. Merci de contacter notre équipe spécialisée sur classpass.com/contact en mentionnant que vous faites suite à un avis Trustpilot afin qu’ils puissent examiner votre demande.
Cordialement,
L’équipe ClassPass
I'm basically forced to use this
I'm basically forced to use this. I do not appreciate the late cancellation fees, and that studios don't get paid. Lol. Not to mention the essay reviews that are so negative that they are sometimes out of proportion. People take things too seriously. Please include a character limit so that people aren't writing up the bible again.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi,
Thank you for taking the time to provide feedback on cancellation fees and post-reservation reviews.
Your opinion is very important to us, and we will ensure that your feedback is submitted for review by the relevant teams. We are always looking to improve our services and strive for excellence.
Unfortunately, we were unable to locate your account with the information available through Trustpilot. To better assist you, please share additional details either through Trustpilot or by reaching out to us at www.classpass.com/contact. Be sure to include “Trustpilot Review” in the subject line so our specialized team can review your case and assist you directly.
All the best,
The ClassPass Team
The customer service representative…
The customer service representative helped me to solve my problem.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Aj,
Thank you for your thoughtful feedback. We’re pleased to hear that you had a positive experience with our Customer Support Team and found their assistance effective and helpful. It’s wonderful to know that you felt well taken care of.
Best regards,
The ClassPass Team
J’ai annulé mon essai par erreur sans…
J’ai annulé mon essai par erreur sans avertissement clair → perte immédiate de crédits + cours réservé annulé.
Refus total de solution même pour maintenir un seul cours. Décevant comme première expérience...
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Bonjour Jorane,
Nous sommes sincèrement désolés d'apprendre votre mauvaise expérience et comprenons parfaitement votre frustration, surtout après une première impression.
Merci d'avoir pris le temps de nous faire part de vos commentaires.
Si vous souhaitez que nous examinions votre compte plus en détail, veuillez nous contacter via classpass.com/contact en précisant qu'il s'agit d'un suivi de votre avis Trustpilot. Merci encore de nous avoir signalé ce problème.
Bien cordialement,
L'équipe ClassPass
They communicate with you like real…
They communicate with you like real warm people. Not like robots with disinterest. Effective useful, I'm very satisfied.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Mauricio,
Thank you for your thoughtful feedback. We’re so glad to hear that your experience felt warm and genuine, and that you found the support effective and helpful. It’s great to know you felt well taken care of.
All the best,
The ClassPass Team
Simple Process
my name is Amanda and Adrian help med get setup properly and answered any questions I had and kept my mind at ease about the process 10/10 experience
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Amanda,
Thank you so much for sharing your experience.
We’re delighted to hear that Adrian was able to help you get set up smoothly, answer all your questions, and put your mind at ease throughout the process that’s exactly the kind of support we aim to provide.
We truly appreciate your 10/10 feedback and will be sure to pass along your kind words.
All the best,
The ClassPass Team
Verandah was fantastic
Verandah was fantastic. She was efficient, reliable and helpful. Everything that I would want from a customer service staff.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Taha,
Thank you for sharing your feedback.
We’re so pleased to hear that Verandah provided such efficient, reliable, and helpful support that’s exactly the level of service we strive to deliver. It means a lot to know your experience met your expectations.
We really appreciate you taking the time to share this.
All the best,
The ClassPass Team
Exceptional support from Ceciliah!
I had a bit of a predicament starting my trial due to a sudden injury, and Ceciliah was absolutely wonderful. She was empathetic, professional, and went above and beyond to grant an exception so I wouldn’t lose my credits while I recover. It’s rare to find such helpful customer service—she made me a very happy future customer!
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Matt,
Thank you so much for taking the time to share your experience.
We’re really sorry to hear about your injury, but we’re so glad that Ceciliah was able to support you during that time with empathy and care. It’s wonderful to hear that she went above and beyond to help you, and that her support made a positive difference in your experience.
Your kind words truly mean a lot, and we’ll be sure to share this with her.
Wishing you a smooth and speedy recovery we look forward to having you back when you’re ready!
All the best,
The ClassPass Team
Great customer service!
Jacinta was wonderful and helped me through my issue today quickly and efficiently!
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Michael,
Thank you so much for your kind words!
We’re delighted to hear that Jacinta was able to help you quickly and efficiently that’s exactly the level of service we strive to provide. We’ll be sure to share your feedback with her.
We really appreciate you taking the time to share your experience.
All the best,
The ClassPass Team
Cecilah helped me resolve my issue
Cecilah helped me resolve my issue. She provided a reasonable option for me as a long-time classpass member. I also appreciate her ability to resolve the issue quickly. Thank you!
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Stephanie,
Thank you so much for sharing your experience.
We’re delighted to hear that Ceciliah was able to resolve your issue quickly and provide a solution that felt fair, especially as a valued long-time ClassPass member. That’s exactly the kind of support we strive to provide.
We truly appreciate your kind words and will be sure to pass them along.
All the best,
The ClassPass Team
Easy to speak to human support, they always help
Easy to use and easy to reach him on support. Plus they are very willing to help
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Kari,
Thank you for sharing your experience.
We’re so glad to hear that you find the platform easy to use and that our support team was easy to reach and willing to help that’s exactly what we aim to provide.
We truly appreciate you taking the time to share your feedback.
All the best,
The ClassPass Team
Fast fix, zero fuss
I had a small issue with missing credits on ClassPass, and while the AI chat said they don’t normally roll over, Alicia with the Customer Experience Team at ClassPass was an absolute star. She personally stepped in, made a one-time exception, and got them sorted in under two minutes. Such a smooth, kind, and efficient experience—big thanks, Alicia!
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi RJ,
Thank you so much for your thoughtful feedback.
We’re delighted to hear that Alicia was able to step in and resolve your issue so quickly and smoothly. It’s great to know that her kindness and efficiency made such a positive impact on your experience.
We’ll be sure to share your kind words with her recognition like this truly means a lot to our team.
All the best,
The ClassPass Team
Avoid no CX
Can not book House Of Yoga more than a wee in advance, raised this over or nearly three weeks ago. I we informed thwtevnavk office as I'm CP was manually updating this and it would be completed quicker, classes are appearing on the day when they are available via HOY online a month in advance.
You attempt to speak to a human and get an answer that is nothing to do with your concern or question eg why are the classes becoming available on the day and why are the schedules weekly? The agents are horrendous at responding eg Alicia and Melissa and Meron.
The schedule should be available more than 7 days and a chat should not take two hours.
13 hours on chat is horrendous it was a simple concern that has started to grow arms and legs and will not be recommending to anyone ever. Will go bal to HOY booking directly.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Review,
Thank you for taking the time to share this feedback. We’re genuinely sorry to hear about your experience with booking availability and the frustration this has caused.
We understand how important it is to have clear and reliable class schedules, and we’re sorry that this was not reflected in your experience. Your feedback has been shared with the relevant teams for review.
If you’d like us to take a closer look at your account and the specific classes you’re referring to, please reach out to classpass.com/contact and mention that you’re following up from a Trustpilot review.
Thank you again for bringing this to our attention.
All the best,
The ClassPass Team
I accidentally booked the wrong day and…
I accidentally booked the wrong day and immediately contacted support; however, they did not help me with the problem. I had to pay for a missed class that was in a couple of hours because I clicked the wrong button. It was an honest mistake. I don't find your representatives or your AI system helpful. You make a lot of money off people, and I would appreciate it if you actually listened to your loyal customers. I do t recall the date this happened. You can look back at my account.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hello Dawn,
We hear you, and we understand how frustrating it can be to make an honest mistake and not feel supported when you reach out for help.
We'd be happy to take a closer look at your account and the interaction you had with our team!
To help us locate your account and review what happened, please share some additional details through Trustpilot or contact us at www.classpass.com/contact and include "Trustpilot Review" in the subject line. Our specialized team will make sure your case gets the attention it deserves.
All the best,
The ClassPass Team
Ce sont des voleurs !
Ce sont des voleurs. Le désabonnement est caché sur le site, il est vraiment très difficile de le trouver. Si vous avez la chance de le trouver c'est le parcours du combattant pour valider un désabonnement, ils ne veulent pas vous lâcher. J'en ai fait les frais, je constate au bout d'un an alors que je pensais etre désabonnée qu'ils me prélèvent tous les mois. Je n'ai consommé aucun service en 1 an, donc c'était cadeau pour l'entreprise. Ils se gardent bien de faire un email aux clients pour les alerter... ils ne vont pas se priver de Chiffre d'affaires si facilement empoché. Et sans surprise ils ne peuvent faire aucun remboursement ni aucun geste commercial. Et pour couronner le tout le seul contact possible avec le service client c'est un pauvre chat.... Je vous déconseille fortement l'expérience.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Bonjour Marie,
Nous comprenons combien il est frustrant de constater des frais inattendus sur une longue période, surtout si vous pensiez avoir déjà résilié votre abonnement. Afin de mieux comprendre votre situation, nous souhaiterions examiner de plus près votre historique d'annulations et de facturation.
Pour le moment, nous n'avons pas pu retrouver votre compte avec les informations disponibles ici. Veuillez nous fournir des informations supplémentaires via Trustpilot ou nous contacter à l'adresse www.classpass.com/contact en indiquant « Avis Trustpilot » dans l'objet de votre message. Notre équipe spécialisée pourra ainsi étudier votre cas et vous apporter une aide personnalisée.
Cordialement,
L'équipe ClassPass
I was unable to afford the monthly pass…
I was unable to afford the monthly pass and they helped me cancel it and issued a refund which is most helpful. Thank you!
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Ella,
Thank you so much for your kind message.
We are really glad we were able to help you during this situation and assist with canceling your monthly pass and arranging the refund. We understand that circumstances can change, and we’re always here to support you as best we can.
Your feedback truly means a lot to us, thank you again for taking the time to share it.
If you ever need anything in the future, please don’t hesitate to reach out.
All the best,
The ClassPass Team
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