Große Abzocke. Ich bin mit einer Achillessehnenverletzung 6 Monate ausgefallen und mehr als 2 Monate pausieren wurde trotz Attest vom Arzt nicht angeboten. Danach ging die Mitgliedschaft für 110€ mona... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I signed up for the free trial simply to test the functionality of our business account. My bad, I simply forgot to end the trial. When I saw the charges on my account and explained the situation they... Näytä lisää
My girlfriend signed up for class pass but got very sick about a week after. She was in and out of the hospital and we didnt remember to cancel the membership. They were very understanding and provide... Näytä lisää
Yritys on vastannut
I'm basically forced to use this. I do not appreciate the late cancellation fees, and that studios don't get paid. Lol. Not to mention the essay reviews that are so negative that they are sometimes ou... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
ClassPass is a monthly membership that seamlessly connects members to fitness experiences at over 7,500+ of the best studios in gyms in their area and across the world. With access to group fitness classes in everything from yoga to Pilates to cycling, we motivate our members to lead active and inspired lives.
Yhteystiedot
275 7th Ave., New York, NY, Yhdysvallat
- classpass.com
2,5
Välttävä
9 t. arvostelua
On vastannut 99 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Ce sont des voleurs !
Ce sont des voleurs. Le désabonnement est caché sur le site, il est vraiment très difficile de le trouver. Si vous avez la chance de le trouver c'est le parcours du combattant pour valider un désabonnement, ils ne veulent pas vous lâcher. J'en ai fait les frais, je constate au bout d'un an alors que je pensais etre désabonnée qu'ils me prélèvent tous les mois. Je n'ai consommé aucun service en 1 an, donc c'était cadeau pour l'entreprise. Ils se gardent bien de faire un email aux clients pour les alerter... ils ne vont pas se priver de Chiffre d'affaires si facilement empoché. Et sans surprise ils ne peuvent faire aucun remboursement ni aucun geste commercial. Et pour couronner le tout le seul contact possible avec le service client c'est un pauvre chat.... Je vous déconseille fortement l'expérience.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Bonjour Marie,
Nous comprenons combien il est frustrant de constater des frais inattendus sur une longue période, surtout si vous pensiez avoir déjà résilié votre abonnement. Afin de mieux comprendre votre situation, nous souhaiterions examiner de plus près votre historique d'annulations et de facturation.
Pour le moment, nous n'avons pas pu retrouver votre compte avec les informations disponibles ici. Veuillez nous fournir des informations supplémentaires via Trustpilot ou nous contacter à l'adresse www.classpass.com/contact en indiquant « Avis Trustpilot » dans l'objet de votre message. Notre équipe spécialisée pourra ainsi étudier votre cas et vous apporter une aide personnalisée.
Cordialement,
L'équipe ClassPass
I was unable to afford the monthly pass…
I was unable to afford the monthly pass and they helped me cancel it and issued a refund which is most helpful. Thank you!
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Ella,
Thank you so much for your kind message.
We are really glad we were able to help you during this situation and assist with canceling your monthly pass and arranging the refund. We understand that circumstances can change, and we’re always here to support you as best we can.
Your feedback truly means a lot to us, thank you again for taking the time to share it.
If you ever need anything in the future, please don’t hesitate to reach out.
All the best,
The ClassPass Team
My subscription was extended even…
My subscription was extended even though I have ended it last thursday.
The Agent Sylvia was so kind to help me in this situation and solve this problem for me.
Even though the app/subscription model is nothing for me I have to admit the service was remarkable and customer friendly. Great Job!
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Alexander,
Thank you so much for taking the time to share your experience.
We are sorry to hear about the confusion with your subscription being extended after you had already ended it, but we are really glad Sylvia was able to step in and resolve the issue for you in a kind and helpful way.
It's great to hear that, even though the subscription model wasn't the right fit for you, you still had a positive experience with our customer service. Your feedback truly means a lot to us, and we'll be sure to pass your kind words along to Sylvia.
If there's anything else we can assist you with in the future, please don't hesitate to reach out.
All the best,
The ClassPass Team
The flow of the process is excellent
The flow of the process is excellent. The chatbot was clear and handing over to live agent was quick.
Josef was great and the whole thing was done quickly and straightforward.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Dianna,
Thank you for sharing your experience. We’re so pleased to hear that the process felt smooth and that the transition from chatbot to a live agent was quick and seamless.
It’s great to know that Josef was able to assist you efficiently and make everything straightforward. We truly appreciate your feedback.
All the best,
The ClassPass Team
Can I give less than 1 star?
Wouldn’t bother at all.
I recently booked a hair appointment through ClassPass using 2 months worth of credits, and had to top up nearly £50 to secure it. The hairdresser cancelled almost immediately, and told me she’d actually been trying to leave ClassPass for a while - but they were making it really difficult for her to close her account.
Despite the cancellation being on their side, ClassPass refused to refund me, hiding behind their rigid “no refund” policy. Apparently, that still applies even when the service you paid for is no longer available.
To make things worse, I later found out that credits expire - so I ended up losing the money without ever using it.
When I contacted their customer service team, the person was extremely unhelpful and then closed the chat without even trying to resolve anything.
It’s like buying something from a shop, only for them to turn around and say, “Sorry, we don’t sell this anymore. No refund - and by the way, you’ve got 30 days to spend your money or we’ll just take it.”
Surely that can’t be right?
Either way, it comes across as a complete scam. I definitely wouldn’t book through them again, and I’m actively pushing for my company to cancel everyone’s membership.
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hello Bridget,
Thank you for sharing your experience, and we’re truly sorry for how frustrating this situation has been.
We completely understand how disappointing it must have been to book an appointment using a significant amount of credits and additional payment, only for it to be cancelled almost immediately especially when this was outside of your control. We also recognize how concerning it is to not receive a refund in this case, along with your experience with expiring credits and the level of support you received.
This is not the experience we want for our members, and we sincerely apologize for the inconvenience and frustration caused.
We’d really like the opportunity to take a closer look at what happened and review your case in detail. Unfortunately, we weren’t able to locate your account with the information available through Trustpilot.
To help us assist you further, could you please reach out to us via www.classpass.com/contact and include “Trustpilot Review” in your message. Our specialized team will review your account thoroughly and work towards a fair resolution.
We truly appreciate your feedback and the chance to make this right.
All the best,
The ClassPass Team
Customer service rep Renelas 10/10
Customer service rep Renelas was extremely helpful and professional, prompt in follow up and action. They were able to provide a mutually agreed solution. They were very empathetic, understanding and professional.
There was a discrepancy in trial date ending resulting in what I understand to be early billing, but they were able to provide reasonable compensation.
12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Natalie,
Thank you so much for your thoughtful feedback.
We’re delighted to hear that Renelas was able to support you in such a helpful, professional, and empathetic manner. It’s great to know they provided prompt follow-up and worked with you to reach a mutually agreeable solution.
We also appreciate your understanding regarding the discrepancy with the trial end date and billing, and we’re glad we were able to offer a resolution that felt fair.
We’ll be sure to pass along your kind words recognition like this truly means a lot to our team.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
All the best,
The ClassPass Team
Its rare to need support assistance
Its rare to need support assistance, but once you do they are fast and kind.
12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Letícia,
Thank you so much for your kind words!
We’re really glad to hear that when you needed support, your experience was both fast and kind.
While we aim to make everything as seamless as possible, it’s reassuring to know our team is there for you when it matters most.
Your feedback truly means a lot to us.
All the best,
The ClassPass Team
Agent Sarah was very helpful and…
Agent Sarah was very helpful and understanding of my situation and assisted me in a fair a efficient manner
12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Robyn,
Thank you so much for taking the time to share your feedback.
We are really glad to hear that Sarah was able to support you in a way that felt both fair and efficient. We always aim to provide understanding and helpful assistance, so it’s great to know that your experience reflected that.
We’ll be sure to pass your kind words along to Sarah; it will mean a lot to her.
All the best,
The ClassPass Team
Great Customer Service with Sara
12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Marta,
Thank you so much for your kind feedback!
We are really glad to hear that you had a great experience with Sara. Providing excellent customer service is something we truly value, and it’s wonderful to know Sara made a positive impression.
We’ll be sure to pass along your kind words to her; it will definitely make her day!
All the best,
The ClassPass Team
Charlotte
Charlotte was super helpful and comprehensive! She went above and beyond to sort out my lost credits issue quickly. Excellent customer service – thank you!
12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Valentina,
Thank you so much for your wonderful feedback!
We are really pleased to hear that Charlotte was able to assist you so thoroughly and resolve your lost credits issue quickly.
It’s great to know she went above and beyond to support you; that’s exactly the level of service we strive to provide.
We’ll be sure to share your kind words with her, it will mean a lot.
All the best,
The ClassPass Team
fast response and good solution
12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Zuraida,
Thank you for your kind feedback! We’re so glad to hear you received a quick response and that the solution met your needs. It’s great to know your experience was a positive one.
All the best,
The ClassPass Team
Vastaus yritykseltä ClassPass
Hi there,
Thank you for your feedback! We’re delighted to hear you had a great service experience. Your support means a lot to us.
All the best,
The ClassPass Team
Brian was so helpful!!
Brian was so helpful!!! Super quick and understood / sorted all my needs! Thank you!!
12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Kat,
Thank you for sharing your feedback. We’re so pleased to hear that Brian was able to support you efficiently and take care of everything you needed so quickly. We really appreciate you taking the time to share your experience.
All the best,
The ClassPass Team
Total scam
Total scam, do nit sign up or put your details anywhere near this company
29. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Phil,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has led you to feel this way, and we understand how frustrating this must have been.
We’d really appreciate the opportunity to better understand what happened and address your concerns properly. Please reach out to our specialized team at classpass.com/contact and mention that you’re following up from a Trustpilot review. They’ll be able to review your account in detail and assist you further.
All the best,
The ClassPass Team
Disappointed
Hi, I need to raise a serious concern about my bookings.
So far, I’ve had 6–7 clients book through ClassPass, and not a single one has shown up for their appointment. This is becoming a major issue and is causing lost time and revenue.
I believe this is happening because:
I have no way to directly contact clients to confirm appointments
Clients are not required to complete intake forms before arriving
There are no strong reminders or accountability measures in place
Without the ability to communicate with clients or ensure they are properly prepared, it’s very difficult to run my business effectively on your platform.
At this point, I would really appreciate immediate support or guidance on how to reduce no-shows and better manage bookings, as this is not sustainable for my business.
Thank you.
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Monique,
Thank you for taking the time to share your concerns, and we’re sorry to hear about the impact this has had on your business. We understand how frustrating it must be to experience repeated no-shows, especially when it affects both your time and revenue.
We appreciate you highlighting the challenges around client communication and booking management. Feedback like yours is very important as it helps us understand where improvements may be needed to better support our partners.
To assist you further and review your account in detail, please reach out to our specialized team at classpass.com/contact. They’ll be able to investigate this matter more closely and provide you with further guidance and support.
All the best,
The ClassPass Team
I bought a gift card for 50 euros
I bought a gift card for 50 euros. When the recipient of the gift card tried to use it to buy a 59 euros subscription, the value of the card got charged plus he got charged the remaining amount. However he never received the app credits. What followed was multiple chats with a support team unable and unwilling to help. Both me and the gift card recipient had frustrating long conversations with support and they basically have no idea what happened and did not try much to solve it. The problem remains unsolved. What should have been a positive thing, sending a gift card to someone, became a source of stress and frustration for both of us. This is not acceptable when we are talking of a 50 euros gift card
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Raquel,
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the frustration this situation has caused for both you and the gift card recipient.
We understand how disappointing it must be when a gift intended to be simple and positive turns into a stressful experience, especially when there is confusion around the gift card value, charges, and credits not appearing as expected. We also recognize how frustrating it is when support interactions do not provide the clarity or resolution you were hoping for.
To assist you further, please reach out to our specialized team at classpass.com/contact and mention that you’re following up from a Trustpilot review. The recipient of the gift card is also welcome to contact us directly so we can review the account and look into this in more detail. They’ll be able to investigate the situation thoroughly and help resolve the issue.
All the best,
The ClassPass Team
Agent sylvia is so helpful
Agent sylvia is so helpful, i thought i won’t get refunded because i forgot to cancel my membership, and the missed reservation fee from last week because i was sick was waived as well. really understanding especially in this economy thank you sylvia and classpass
11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Vera,
Thank you for sharing your experience, we’re so pleased to hear that Sylvia was able to support you during a stressful time.
We understand how concerning unexpected charges can be, especially when you haven’t been feeling well, and it’s great to know you felt supported and understood throughout.
Your feedback truly means a lot to us.
All the best,
The ClassPass Team
Was trying to resolve an issue of…
Was trying to resolve an issue of having credits, returned after a service was canceled and never rebooked. The AI chat was frustrating because it kept sending a similar message and not resolving the issue. Once I got in contact with an actual person, the issue was resolved. Still waiting on my credit to show up on my account.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Tala,
Thank you for sharing your experience. We’re sorry to hear how frustrating it was trying to resolve this, especially when you needed help with your credits and weren’t getting the clarity you were looking for right away.
We understand how important it is to have issues addressed promptly, and how concerning it can be when credits haven’t appeared on your account yet. It’s good to hear that you were able to connect with a team member and get support, though we appreciate that you’re still waiting for the update to reflect.
To assist you further, please reach out to our specialized team at classpass.com/contact and mention that you’re following up from a Trustpilot review. They’ll be able to check the status of your credits and provide more detailed information.
All the best,
The ClassPass Team
Vastaus yritykseltä ClassPass
Hi Richard,
Thank you for your feedback! We’re glad to hear the setup process felt easy and smooth for you. We appreciate you taking the time to share your experience.
All the best,
The ClassPass Team
Classpass stole me !
I was given a €50 gift card, which I used toward a subscription, paying an additional €9 myself.
I then spent over 50 minutes in chat with an agent named Faridah, and the experience was extremely poor. Not only did she fail to provide a solution, but she also abruptly ended the chat without any explanation.
This is, without a doubt, the worst customer service I’ve ever experienced. She even suggested that I process the payment again, which could have caused me to lose over €140.
Due to issues with their app and website not functioning properly, I have already lost €70.
I strongly advise others to avoid this service. There are much better alternatives available. Their app does not work reliably, and you risk losing your money. Be aware!
Edit/answer to classpass:
There's absolutely no need to advice me to contact your customer support. They are the ones unable to do their jobs ! This should be an escalation! Absolute joke.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Sylvain,
Thank you for taking the time to share your experience, and we’re sorry to hear about the frustration this situation has caused, especially after spending a significant amount of time trying to get support without a clear resolution.
We understand how concerning it is when there are challenges accessing assistance and when payment-related questions remain unresolved. We also recognize how important it is to have a smooth and reliable experience when managing your account.
To assist you further, please reach out to our specialized team at classpass.com/contact so they can review your account in detail and investigate the situation further.
All the best,
The ClassPass Team
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